Response from Hazel Kaye Hair, Beauty & Facial Aesthetics
Dear Rosalind,
Thank you for your kind words and for sharing your experience at our salon. We are delighted that you enjoyed your treatment with our lovely therapist, Kayleigh. We take pride in providing friendly and quality services to all our clients.
We are sorry to hear that you were not completely satisfied with the service that was offered on this appointment. It is our salon's policy for all therapists to wear masks if they are experiencing any symptoms that may affect our clients' well-being. We will remind our team to adhere to this policy at all times to ensure the health and safety of our clients.
We hope your cold improves and does not affect your holiday plans. Please accept our sincere apologies for your dissatisfaction and know that we value your feedback. We look forward to welcoming you back for your future beauty needs.
Best wishes from all of the Team at Hazel Kaye Hair, Beauty & Facial Aesthetics, Bedford