Response from Hazel Kaye Hair, Beauty & Facial Aesthetics
Hi Heather
I was really unhappy to read your review. We pride ourselves on offering quality 5-star experiences that encompass all parts of our business, as our many 5-star reviews testify. As a new customer, we sincerely regret that you were displeased with your hair. Client satisfaction is always our number one priority, and we are sorry you did not experience this on this occasion.
We’d like to offer you the opportunity to come back to the salon for a restyle with any member of our highly qualified team once your hair has grown a little.
We would be pleased for you to telephone Nicky at the salon to discuss this further and we hope to be able to win your trust back in the future.