TONI&GUY Newbury

as a young person, i was really nervous about this haircut but rachel really put me at ease. my hair looks and feels amazing. rachel made sure to make conversation with me and my nan, us all laughing a lot which really calmed my nerves. she did a great job and it was a lovely experience overall! thank you rachel!

Today was my second visit with Rachel. I am really happy with the finish results and I am happy to recommend.

***** is rude, extremely aggressive and her aim is to intimidate - both staff and clients.
Amy who colours my hair get 5* every time, but the experience is always ruined when their manager ***** is lingering (always looking for ways to over charge me).

Despite not colouring my hair, ***** made sure to add on an extra £50 to my bill without any prior explanation why. I rationally questioned the charges and she said “I’m not a charity, pay what you want but don’t come back here again”.

She is so rude, unprofessional and dishonest- trying to overcharge for every possible reason; time, long hair, thick hair, different colours being used, hair drying and the list goes on…

Such a shame as the girls in the salon are wonderful! But sadly under the rule of someone greedy, aggressive and disgustingly rude.

As the employees advised me, make sure to book when ***** is not in!
Not a problem, won’t be going back :-)

Had my hair cut by the lovely Rachel on 21/11/22 and I am so pleased with the whole experience. Not only was Rachel friendly, professional and knowledgeable throughout my visit but I also left the salon with one of the best quality haircuts that I have had for a really long time. It was exactly what I had asked for. I had not been to the salon in Newbury for a number of years but I will definitely be returning in the future . Thanks Rachel!

My first visit and never again. Miserable, unfriendly stylist who hardly spoke during the 40 minutes I was there, no conversation or niceties and I felt very uncomfortable and unwelcome. Also tried to overcharge me which added to the feeling of discomfort, I couldn’t wait to get out. My complaint was not satisfactorily resolved, just offered a free blow dry but I do not want to go there ever again.

I have been a client of Tony and Guy Newbury for nearly 20 years and have always found the service and standards exceptional and wouldn't think of going anywhere else I would rather grow my hair long!!

My visit to Toni&Guy was as usual a very pleasant experience. Staff are so helpful and pleasant always go home pleased with my visit and hair looks great too.

Friendly staff
Great expertise

Back to Hayley today after a few years - great to be with her again. Very pleased with the colour Jess did for me, as well as Hayley's skill with the scissors. And a chic from Sammi. What more could I want.

All positive as usual. Very welcoming and friendly and great to get hair cut after so long.

This is an excellent salon with friendly and caring staff. They keep it spotlessly clean, and are always welcoming.

I made an appointment at Tony and Guy, with Sammy (salon owner/manager). I had been unhappy with my hair for a very long time and felt as though I was not being listened to/not informed enough to make a good choice, so I chose to move. Sammy asked me what I wanted to see in the mirror and explained the science behind my desired colour. I had a colour correction, cut and blow out. Sammy listened and I am no longer afraid to wear my hair down! Professional, thoughtful and friendly service from Sammy and her assistants. I had to wait between my colour and cut, due to my fault for not booking one! But Sammy made sure I was accommodated and kept entertained by salon chat and cosy warm! A great colour and cut. I highly recommend Tony and Guy.

The staff are all very friendly and look after you from the beginning to the end

Wonderful haircut. Hayley cut exactly how I wanted it and took the time to get it perfect!

Beautifully run salon, friendly and welcoming. Superb professional hair care.

Always a pleasure getting my hair cut at Toni&Guy. Hayley always managed to decipher my vague request to “tidy it up a bit” and deliver exactly what I was looking for. Everyone is extremely friendly and welcoming - a pleasure to visit :)

I have been going to Toni & Guy Newbury for years. I am a pretty standard male customer - wash & cut. Service is always first class: friendly team, great haircut and good atmosphere.

Love my hair cut, friendly professional service .

Fantastic service as always from dean and the team at Newbury. Always a great experience and one of the main reasons I’ve been visiting the salon for years.

Toni&Guy is the only hairdresser I uses!!
Their training is second to none!
My favourite is always the head massage and the massaging chair on shampoo station!!
I always give general directions but let them adapt to the shape of my face. They know what they’re doing and do it well!
Service is always excellent!!!
I’m not a Chatty Cathy and feel comfortable not having someone forced to make conversation.

Professional, Friendly Team - great salon and my hair always looks amazing after I’ve visited.

I had to wait as the previous client had long hair & had not booked a long hair appointment. I was not told Rikki now more expensive. Salon too noisy. I was put in an unwiped chair

So pleased with the outcome every time I go and in these Covid times, I felt very safe.
Staff were pleasant as always.

I love this salon & highly recommend it. The team are fantastic, they’re friendly professional & listen to what you want, but add their professional opinion so the end results are not great. Big shout to Hayley & Sammie & not forgetting Mia’s head massages

Lovely colour by Jo as always and amazing blow dry with Rachel thank you

A perfect relaxing hour & a good haircut as well. All ran smoothly, thank you.

As always I love my visits. Hayley and Jessica work with me to create the look I want whilst keeping my hair healthy and strong. 100% covid safe. Thank you everyone xxxx

Impressed by the level of cleanliness and hygiene during my visit this week. I felt comfortable and safe.

I am a long term customer of Toni&Guy Newbury for 20+ years and former NHS nurse.

I recently had my hair cut at Toni n Guy in Newbury. I rarely have my hair cut and never been to Toni and Guy so decided I would treat myself. It was also needing a cut due to lockdown. My hair is long and generally good condition, it is fine and can get easily knotty, hence needing a cut. I was introduced to my stylist who I found to be quite aloof and not very friendly, she asked what I wanted and I explained that I wanted it to look healthy and a few inches off and some long layers. I was given good hair wash by the young receptionist and that was relaxing. However when I was having my hair cut I spent most of the time thinking that the stylist wasn’t really confident with my hair and that the scissors seemed blunt, she was doing the layers and it just felt very random and chopping into all over the place and not how it normally feels when I have my hair cut. She didn’t spend any time checking the lengths at the front and the layers have turned out to be much shorter than I asked and it looks a real chippy choppy mess. I am so disappointed and wish I hadn’t had it cut. I keep looking In the mirror and thinking one side looks longer than the other and further back it looks like big sections chucks are missing. I am so upset, my lovely hair looks rubbish and really not worth all the money that they charge. Will not be going there again.

I too have been going to Toni and Guy Newbury for 17 years now and have never been disappointed. I've had several stylists over the years, including Emmy, Hayley and more recently Amy. They have all been very skilful and also very pleasant. I am one of the older clients but none of them ever made me feel an Oldie. Nothing but praise from me.

I have been using this salon for many years. I always have a great cut and get excellent service. I would recommend Newbury in particular but I can also recommend the chain in general as I have used many salons around the world and always have a great experience.

I had a balayage done by Amy, and I absolutely love it. She did a great job, super friendly and great customer service. Definitely recommend to anyone, well worth the money.

Been a client for many years and even though I've moved away, I'll travel over 100 miles to get my hair cut by Amy or another talented stylist...

Went in for a full head of highlights and a cut. Despite supposedly being assigned to a very experienced colourist she couldn't understand that hair could be dyed a lighter shade with bleaching the life out of it and managed to choose a lowlight exactly the same shade as my hair colour. The end result was patchy and looked like someone had missed huge chunks of hair. The lady that cut it agreed it looked really bad and needed to be redone. I told the colourist I didn't want her simply re leaching the life out of it and causing damage and leaving me with uneven hair and was assured she would just pick up the gaps. When I returned she simply redid peroxide highlights and I was left with a shock of white hair which has progressively snapped and fallen out as I brished it through the day. Whilst there was an offer by the manager to correct it for the third time my hair was in such a state I no longer trusted hem particularly when he told me they thought I wanted it lighter and that's what