TONI&GUY Reading opened in May 1995. A passionate and innovative team we pride ourselves on delivering the highest standards of customer service. Our dynamic team of Stylists have worked alongside the International Artistic Team at key events including London Fashion Week and The Clothes Show Live. Our creative technical team boast a wealth of experience and our Technical Director has been with the company 12 years.
Read more...Absolutely hate the haircut and have no idea why someone would think this falls in line with a long bob. The consultation was woeful and the haircut worse. I’m left with a haircut which has made me embarrassed. I skipped the colour consultation as I have no faith in this salon and wouldn’t let them colour my hair after such an upsetting haircut.
We are sorry to hear about your experience and that you’re unhappy with your haircut.The salon will contact you to try to rectify it.Thank you for your feedback.
I have been coming here for over five years and never disappointed. The place was very clean and followed all the social distancing rules. I booked my appointment for a cut and blow dry for the wedding ceremony and Bobbie was wonderful. She listened to what I wanted and gave me hair cut and blow dry which was perfect. It stayed until the next day and she also helped style to wear a Veil just before the ceremony. Thank you so much for making the day perfect ?
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Colourist did a nice job colouring. However I was stunned to be handed a brush and hairdryer by another stylist and told there were no juniors to dry my hair. She said if I wanted a blowdry I would have to book and pay for it as an extra. I paid £114 for colour. I went out looking like a gooseberry bush with damp hair after I gave up trying to do it myself.
I had my hair cut a couple of weeks ago and decided to go for colour. I wasn't trying to be cheapskate. I've been a customer for years. I was disgusted the other stylist was obviously "too senior/busy" to dry hair despite disappearing off into the staff room. Unlikely to return, ever.
Dear Liz,
Thank you for letting us know as we take all reviews seriously.
I’m sorry to hear about your recent experience was not the most pleasant one due to the blow dry service not being fulfilled.Under the current circumstances with restricted amount of staff and social distancing in place our priority is to keep clients safe with minimum contact with staff members and therefore all our appointments are different.As a consequence all colour services should either be booked back to a stylist as an extra service and this should have been explained when your booking was made. I apologise that this may have not been made clear.
However I’m pleased that you are happy with your colour and cut and that hopefully bearing this in mind you will reconsider your next visit. Thank you so much for your feedback and custom.
Kind regards
Marco & the team
I had my haircut with Michelle a couple days ago and I have to say, to pay £62 for an hour appointment I just felt it was so rushed! I felt she didn’t make any effort and her section wasn’t the cleanest. Not happy.
Hi!..I’m sorry to hear about your experience the other day. I am happy to redo the cut for you with no charge. I will certainly bring this to Michelle’s attention. Please contact us at your earliest convenience to arrange this.
Many thanks. Marco.
I have been visiting Mara at Toni and Guy for several years. She always has a smile, great advice and gives a great hair colour result. This weekend was a little different due to Coronavirus precautions but the whole salon was upbeat and soldiering on. Very happy with the result
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Mara did a brilliant job on my hair. I love it. I have had many compliments already. Everyone is so friendly and welcoming at the salon, always ensuring I am looked after. Mara gave me the exact colour I wanted. Fab job, thank you very much
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Thank so much for being there for me today! Great cut and super conversation. Thanks also to all staff being there today.
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Good cut & blow dry
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Perfect
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Really good haircut a bit shorter than I expected but it will grow !
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An uplifting experience as usual and a great hair cut as well! I also bought yet another new Kerastase product!
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I’ve been a Customer of Toni and guy since 1985! I booked my regular appointment with a girl called ***** who obviously wasn’t even born then! She seemed to be totally baffled that I wanted my usual shoeshine colour and cut. ( I got the impression she thought that some old bloke wants a haircut for his daughters wedding ahhhh! )
When I got there the colour wasn’t booked. I then was treated like some senile old bloke in a care home. One girl said “ he doesn’t always have it coloured and I don’t think he needs it now !! Whaaaa! She was rubbing her hands through my hair at the time btw and not even acknowledging me
Anyway I handed over £77 for a haircut. My mates who pay about £8 for a haircut think I’m mad . I’m also beginning to wonder
Do you still want 61 year old codgers I your shops, or what ?
Dear Brian,
Thank you for your feed back and custom over the years.We are very disappointed to learn of your dissatisfaction with your recent visit to the salon and would like to offer our apologies for this.All reviews are of paramount importance to us and we will take any steps necessary to prevent any further problems of this nature.We have every desire to address your needs and provide you the best solutions available to resolve your issue as soon as possible.
We will be contacting you in the coming days to make our best attempt in regaining your confidence in our salon.In addition,we will further evaluate how we can prevent this problem from occurring again in the future.Please accept our sincerest apology for any trouble or inconvenience we have caused you.Again,we highly appreciate your feedback as it will assist us in becoming better at what we do.As with any business like ours,the greatest advertising we can have is word of mouth from a satisfied client.It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Thank you
Marco Proietti (Salon Franchisee)
Excellent service from Mara and Michelle as always.
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As always I love my blow dry! Michelle is always so lovely and professional and she’s defo my fave!! Thank you for my beautiful hair ❤️
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Although a student did both cut and colour it was overseen
Thanks Stuart
Excellent relaxing well tutored
Thank you
Kim done my highlights really well and Holly I done my hair cut very nice
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Michelle did a fantastic job on my hair I was happy with the out come and the service ?
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As always Bobbie is very professional and I was very pleased with my cut ! Also the lady who washed my hair was brilliant- thank you ?
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Very happy with the lovely colour Mara did for me. She is very friendly and always takes great care of my hair. I highly recommend this friendly salon
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Lovely cut from bobbie, always listens to how i would like my hair, excellent result as always, also Ashley on reception is lovely and professional
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Great visit, thank you bobbie :)
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It is always an experience getting my hair cut as a model with Helen overseen by Marco
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I love the salon atmosphere and service. Mara always looks after my hair colour(already about 4 years),Holly helps to keep it stylish. They both do a brilliant job,always suggest what is better for your hair that would be look great and healthy...I love it and always happy to come back...
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Great haircut as always from Marco.
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Brilliant as usual. I have total confidence in Kim
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Had my hair done this morning with Marc. Wasn’t a rushed appointment felt pampered and came out feeling great.
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Excellent service with a great haircut and an amazing person!!
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Amanda is a legend; I wouldn’t trust anyone but her or husband Marco with my hair!
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Bobbie listened carefully to what I wanted and did a great cut and Blow Dry. I'll be going back. :-)
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Clearly understood what I want and applied! Result is perfect
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I was so pleased with my hair (cut and colour) today. The knowledge and experience of the hairdressers (particularly Kiki) was great especially as I came from another a salon with really terrible colour work. I strongly recommend this salon and love the atmosphere.
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Had one of the nicest haircuts ever! Marc was very friendly and did exactly what I had in mind. Thank you Marc :)
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I’ve had my hair cut by Mark several time now and he is far the best stylist I’ve ever been to. Highly recommend.
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Mara was amazing. Very knowledgeable and professional.
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Marc was so friendly and I am so pleased with my new style!
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Excellent
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As someone who has been trying to find the perfect salon and hair experience for years, I have found it in Toni & Guy Reading. From the moment you walk into the salon they make you feel welcome and a VIP. They care. Michelle i would so highly recommend as a stylist and as someone that is so welcoming. As is everyone in the Reading salon. Cannot recommend it more highly!!!
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Great service- i have had consistently good hair cuts from Michelle and always feel confident that Michelle will give good advice about treatment and I have left today with healthy looking hair.
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I have been using the same hairdresser for 12 years and due to moving had to find a new one. I have been to various salons in Reading and have not liked any of them. This was my first time at Toni&Guy and I left so happy. Kiki did my foils and she is amazing. The colour is so lovely. Such a nice girl too. Marc cut my hair and told me what the plan should be for the next 12 months to strengthen my hair. Top guy and top cut. I loved my visit and have booked to come back in 12 weeks time. Already looking forward to it x
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I have been using the same hairdresser for 12 years and due to moving had to find a new one. I have been to various salons in Reading and have not liked any of them. This was my first time at Toni&Guy and I left so happy. Kiki did my foils and she is amazing. The colour is so lovely. Such a nice girl too. Marc cut my hair and told me what the plan should be for the next 12 months to strengthen my hair. Top guy and top cut. I loved my visit and have booked to come back in 12 weeks time. Already looking forward to it x
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I'm not sure what the other stylist's name is, but thank you for the fringe trim and blow dry. My hair looks lovely!
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Wonderful colour! Feel like a new person, thank you!!
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Michelle made my experience at toni and guy very warm and welcoming plus I left with great hair. Just a shame I got rained on all night.
Sorry to hear about that.
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Bobbie ALWAYS discusses how my hair has been and what I was not crazy about. She then suggested what she could do and the result is fantastic! Everyone loves it! Thanks Bobbie
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Very Good Experience
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Excellent she is so lovely and I always book when she is available
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Mara is just so talented with colour and she’s also lovely company; calm, caring and a good listener. The other staff I’ve met are also friendly and helpful.
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Lovely friendly atmosphere. Always very pleased with my visit. Thank you ? Bobble
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Lovely friendly atmosphere. Always very pleased with my visit. Thank you ? Bobble
Thank you for your feedback and custom
TONI&GUY Reading opened in May 1995. A passionate and innovative team we pride ourselves on delivering the highest standards of customer service. Our dynamic team of Stylists have worked alongside the International Artistic Team at key events including London Fashion Week and The Clothes Show Live. Our creative technical team boast a wealth of experience and our Technical Director has been with the company 12 years.
