Response from The Belmore Centre
Hi Stephanie
Thank you for leaving your review and sorry to hear you thought your day with us was cut short when you visited us last week. A Half Day Pamper Package has a booking time of 2 Hours and 15 Minutes which includes the time for you to be taken up to the room and to be brought down again afterwards. Fran did take you up a little later at 10:15am but you were not departed from us until 12:49pm meaning you actually had a booking time of around 2 Hours 35 minutes instead, even with the unfortunate later start time. Some of our treatments are currently automatically extended internally at the moment, to allow us to deep clean and sanistise the rooms between clients which may be the reason you thought you had less time if you were following the times stated on the text message confirmations. These will at the moment state the times booked into our system on multiple bookings which can unfortunately give a slightly different impression of the correct times.
I am very sorry for any inconvenience caused by the messaging giving that false impression though and am sorry if you felt this impacted your time with us at all.
We hope to welcome you back to The Belmore Centre soon
Kindest regards
James Goldney
Managing Director
The Belmore Centre