Response from Haringtons Hairdressing Wendover
Dear Mrs Anna Eaton,
We are sorry to hear that your recent visit to our salon did not meet your expectations. We take pride in delivering exceptional customer service and we are disappointed to hear that we fell short during your visit. We will make sure to address this issue with our art director and our team to ensure that this does not happen again.
At Haringtons Hairdressing Wendover, we strive to provide our customers with the utmost satisfaction. We apologize that we did not listen to your preferences for your hair style and that the water temperature was not to your liking during your hair wash.
Thank you for bringing this to our attention. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make things right for you in the future. You have a treatment with Laura in October we have provisionally booked you a complementary Blow-dry with another team member if you would like this to provide us a chance to give a more satisfactory experience.
Sincerely,
The Team at Haringtons Hairdressing Wendover