Response from Frankie's Salon
Hi Carrie,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your blow dry experience did not meet your expectations.
We are glad to hear that you enjoyed the wash and head massage for the conditioner. However, we apologize that the blow dry did not turn out as hoped. Our team strives to provide excellent service and it seems we have missed the mark in this instance.
We understand your frustration with not having your specific requests met. Our hairstylists are trained to carefully listen to our clients and provide customized services based on their preferences. We apologize for not meeting this standard during your visit.
We appreciate your feedback and will make sure to improve in the areas mentioned. We hope you will give us another chance to make it right for you. Your satisfaction is very important to us.
Thank you again for bringing this to our attention.
Warmly,
The Salon Team at Frankie's Salon