TONI&GUY Cambridge

I am distraught to be leaving such a review. When you book with Toni and Guy the expectation is that you will receive expert care. My styling and colour are awful. I’ve got large patches of grey in the front and the style is similar to what I came in with only shorter.! The only good part of the experience was the young lady, presumably a trainee, who washed and dried my hair after the colour. I am saying nothing about the cost. Now a few weeks down the line I am in the position of having to find someone to put it right. Not happy !

I’d thought Fay had left Toni and Guy so today I had my first colour with her in a while. I’ve been using Fay for many many years. She did a brilliant job and I must name Poppy, she gave me THE best hair wash in years, a really good scrub. 👍

Went for my cut with Claire and was fantastic as usual.

Was very happy with my hair today. A great colour by Fay yesterday was followed by a great cut by Claire today.

I had a great cut last week by Tavia. She took lots of care and kept checking all was as I wanted it. I’m really pleased with the cut and have had lots of compliments. Thanks Tavia!

I have seen Steph to have full head highlights a couple of times now in my journey from black box dye to blonde. She is extremely knowledgeable and friendly and am excited to return in January for my 3rd lot

Couldn’t ask for better service as well as excellent hair cut

Usual 5 star treatment

Emma cut my hair in a super style, as usual. Thank you.

Great!

As usual - a great experience. Clare was amazing - as always.

Amazing customer service and treatment. I felt relaxed and completely pampered during my visit to the salon. Thank you!

Great cut as usual. A lot of care taken over my difficult hair.

A beautiful cut from Myesha, as always. We always discuss what I want beforehand which ensures that the cut is personalised. A professional and delightful experience.

Laura is the perfect stylist. I can’t praise her enough for her efficiency, skill and client relationship professionalism

My appointent last Wednesday for half-head highlights and a cut was mixed. I was very happy with the cut from Tavia but felt shortchanged by the highlights that were done, as no highlights were put at the back. The stylist (I think her name is Emma), also did not return to check how the colour was progressing. I have had highlights done for over 20 years and this is the first time that the colour was not checked. It seemed as though she forgot all about me. My highlights appointment finished early so I had a bit of a wait for my hair cut.

My previous two visits to the salon have been really enjoyable as all the staff are professional and polite and friendly. I was very happy with the results on both occasions. Sadly on this occasion it was very disappointing.

Wonderful finish. Great cut and left me smiling

Beth always cuts my hair exactly as I want it x Its so easy to maintain x She is lovely x

I was very disappointed with my highlights as no colour was put on at the back. Once the colour was put on, she never checked the colour, not even before it was rinsed off. I thought it was odd that we finished early and this was confirmed by the young lady who rinsed the colour when she explained that as we finished early, I would have a bit of a wait until the stylist was available to cut my hair. I have had half head highlights done for many years and this is the first time no colour was put on the back. It is not cheap having highlights done and I therefore feel shortchanged that the job was not done properly.

My previous visits to the salon have been very positive. All the staff were very friendly and professional and I was very happy with the results. It is very disappointing that yesterday's visit was not entirely satisfactory or positive.

Oasis of calm and comfort as ever! Laura is great as are all the support staff

Laura is always lovely to spend an hour with. We discuss what I want and she gives great advice and I leave with a haircut I am happy with, easy.

Myesha never fails to deliver! She’s is so on the ball! Always so inspiring and full of ideas.

Amazing salon, always feel so welcomed, relax and every client is treated as a VIP from the moment they arrive till the moment they leave. My stylist Claire is phenomenal in every aspect. I trust Claire completely and I would trust any stylist in the salon.

Emma is lovely and very knowledgeable. A true master of the trade. My colour and cut are the best I have ever had. Very happy.

Laura was brilliant as always very happy with the outcome

Only really go to catch up with Paolo, he’s fun, interesting and does exactly what you want him to do. Hair always looks and feels a million dollars - thanks Paolo 💇🏼‍♀️

Only really go to catch up with Paolo, he’s fun, interesting and does exactly what you want him to do. Hair always looks and feels a million dollars - thanks Paolo 💇🏼‍♀️

Unsure as to the name of the member of staff who washed my hair but soaking my top so that is was still wet three hours later and being told this was because I was short, was a really disappointing experience. One would expect better from Toni and Guy.

It was good day

My hair wash and head massage were really relaxing and Laura gave my hair an excellent cut.

Been seeing Laura for a few years now and she knows my hair better than I do. Always a pleasure to get it cut and styled.

Tavia is so patient! I asked her if she could change my hairstyle and she couldn’t have been more kind and understanding, sensibly suggesting I didn’t do too much all at once. Even us older ladies care about our appearance and visits to the hairdresser are so important. So thank you Tavia and your salon which is a pleasure to visit.

Olivia always does a fantastic job with color. Her calm, friendly and professional demeanor makes the experience a pleasure!

Saved my layers, always does my hair the best

Always happy with my cut.

If I put a review, everytime I have my hair done...Paulos head would be so big, he wouldn't get in the door!!! Amazing as always.X

Olivia is a kind lady with a wonderful way to put you at easy while doing a fantastic job.

Great experience start to finish, this was a complete restyle for my son from long to short, Paolo was so attentive making sure it was exactly what my son wanted and giving his professional advice throughout. My son loves his new cut and has been able to maintain the style following the advice given by the stylist. Thank you so much.

The whole experience was luscious. I felt very spoiled and pampered. Clare always takes so much care with her cutting. So very pleased with my haircut. ❤️

Lee is a great stylist and his team are a credit to him as well everyone is so Friendly, Professional and nothing is too much trouble my wife and and I visit together and we leave feeling great

Superb colourist and a thoroughly lovely person.

Myesha is a fantastic stylist and so experienced. I always feel in very safe hands with her. Olivia did a lovely job with the colour as well.

Emma was fantastic, she took her time with me and was happy to help me with a massive change! As soon as the colour came off I felt instantly more confident and I’m so so pleased I braved the bob. Genuinely wonderful experience and Emma was superb. Thanks everyone!

Very pleased with my shorter layering and today with the rain and damp weather it still looked good

Carol is a talented, experienced stylist. I’m so happy with my hair.

Laura as always was great, lovely manner & cut.

I do not have any complaint about the stylist . However, the technician who washed my hair did not do an acceptable job for the paid service. Firstly lot of colour was left on my scalp which started itching my scalp the next day and was coming into my nails. Secondly after the wash my ears were full of colour which has never happened before- when I challenged this, she apologised and gave me the wet hair towel to clean this myself. I then requested colour that was outside my hairline to be cleared, again the technician handed me a cotton ball and asked me to do this myself as she is not sure how much pressure to apply. The technician did not know how to dry my curly hair and I had to give her instructions of how to and she appeared quite annoyed about this. I am a regular customer and not had such experience with the technician. I can understand there will be new staff who need to learn, however some basics need to be covered before they are left alone. My stylist asked me as I was leaving if all was okay and I felt I could not say everything as I was shocked with the service and I paid a tip of £5 on top of my bill for the stylist and not for anything else. In hindsight I should have just paid cash directly to the stylist instead. I am not sure who is supposed to supervise new staff or staff who are learning. Please ensure this is rectified appropriately and this has put me off visiting the Cambridge salon.

Angelina is brilliant at her craft, and always delivers an oasis of calm with the fabulous colour.

Overall good

Laura was really friendly and gave me an excellent haircut. I felt a million dollars when I left!