TONI&GUY Cambridge

Had booked in for full head of highlights and a cut. When I arrived was told there wasn’t enough time for a full head of highlights even though I had booked in for a full head. I was asked if I had had a consultation? No I hadnt in all the years I’ve been coming to Toni & guy I’d never booked in for a consultation. I was told because my hair was long it would take longer so there wouldn’t be time for my cut! When I booked the appointment was never asked if my hair was long or short and have never been asked that in all the years I’ve been coming to Toni & guy. I also asked to have the olaplex treatment but was told this would add time on. I specifically rang a few days after I booked my appointment to ask if I could add this on and would it add time and was told no it doesn’t add anytime just tell the lady that washes my colour out. At no point did anyone apologise about any of this was just told they would try and see who booked my appointment. So have come away with my colour but no cut. Very disappointed as haven’t been to Toni & guy for a long time as have had two babies quite close together and haven’t really had any time for myself then managed to get a baby sitter and was really looking forward to a nice relaxing time getting my hair done but I’m afraid it wasn’t. Thought maybe they would at least of let me have the treatment as a good Will gesture but as I said no one even apologised or said anything ☹️

I always love coming to Toni and Guy Cambridge!
The staff are always so polite and welcoming and there’s a very relaxing atmosphere.
Charlotte is amazing; always very friendly and cheerful, and makes me feel at home. She’s very helpful when it comes to finding a style that suits me and will offer great advice when I’m unsure of what I’m after.
I always leave incredibly happy! :-)

Great as always, looks fab in the sunshine ???? x

Becky always does an amazing job with my colour. She is a very talented lady and if always looks very natural.

Another great colour from Angelina. My husband always says it looks better than all these celebrities who probably pay much more! Thanks, Angelina!

Excellent colour from Becky and hair cut from Charlotte. Very pleased again.

Superb! A very friendly and efficient reception greets you. Shortly after arrival my stylist Myesha comes across to say ‘Hello!’ and then discusses how I would like my hair cut. Very friendly and professional throughout, she then creates exactly what we had agreed. Excellent,

Really good client care, followed exactly what I asked for. Very pleased with outcome. Was a bit busy and ended up with a fire alarm too, so only critique would be could have been a bit more relaxing!

Zoe did a great job with my long thick hair. Thanks!

Zoe was excellent.

Great service and cut as usual. I’m a regular and won’t go elsewhere

Fantastic cut as always !

Staff friendly, always welcoming. Obviously you pay a certain price for T&G, but you get top quality and I genuinely look forward to going, getting my hair cut and catching up with my friend!

Yet another relaxing and enjoyable visit to the salon. Have been a client for over 20 years and love every single visit. Sarah is not only an amazing stylist but has become a friend. And today she transformed me yet again! Thanks Sarah x

Great as usual

Anne is very good and never disappoints ! Excellent colour . However as usual the drying part by one of the younger team member is terrible. Long nails scratching face and scalp, bad finish and flat dry... that part is always the worst of the appointment

It’s such a treat for me from start to finish

Fantastic!

Great hair styling and thoroughly enjoyable time during styling - and pre styling hair wash - thank you Sarah.

Great as always

Lovely cut and lovely company as always

Patient, helpful

Brilliant, really please with new shirt cut. Trusted Claire to cut my hair short.

Made me feel and look fantasy

Supervised by Faye, Beth did a marvellous job glossing my hair, resulting in a sun-kissed natural look

I am very happy with Fay!She is an amazing person and a fantastic professional!

I have been a client for 16 years and have been seeing Carol for many of them! Carol is an excellent stylist which is why I travel from North Norfolk to see her.

I am always hugely impressed with her technical skill, professionalism and interpersonal skills. She takes a very customer centric approach clearly focusing on the customer experience and I cannot recommend her highly enough.

Which is why it is disappointing that the receptionists at my most recent visit did not offer the same focus on my customer experience.

I absolutely loved the professional expertise, care and attention to detail that Paolo gave today. He completely listened and understood what I asked and wanted from my hair cut. Would highly recommend !

I travel from Norwich to get my hair cut by Carol She just understands my hair and cuts it brilliantly

Great service and result is just as I wanted. Very helpful advice on how to maintain hair condition and how to apply products.

Fantastic as ever... great colour and truly pampered!

Wonderful service as always!

Carol did a great job with my hair, thank you

Had some great colours put in my hair today. It is looking healthier and shiny too.

Today walked in feeling tired and a bit jaded. As always, walked out with a great cut and a big smile on my face. Made to feel valued and always friendly but more importantly very professional and a great cut ????

Wonderful hair colour

Amy always does the best on my hair, i always love the outcome, thank you :D and the girl with the black hair who washed my hair very friendly and professional.

Great haircut and loving having a time out in a great salon.

I think it is quite pricey but happy to pay for a good cut and good service.
Paola always makes my hair look great????

Katie was absolutely amazing! From start to finish she filled me with confidence and did exactly what she said she would ... infact better! Would highly recommend her she is a fantastic hairdresser I can’t thank her enough!

Fay is the best! Love coming into the salon, everyone’s friendly, reception professional and Fay always makes my hair look great.xxx

Clare is very knowledgeable and skilled. Clare styled my hair so it lols wonderful. Good recommendations on how to manage my hair at home.

Love comeing to Toni and guy so relaxing and every one is so kid Fay is the kindest person ever

It is always a treat to come to Toni & Guy in Cambridge. Katie is both an excellent professional hairstylist and a warm and engaging person. Thank you

I have been coming to this Salon for 10 years now and have never been anything but 100% happy. I am always receiving compliments on my cut. Sarah Jane is always professional and just knows what to do with my hair. Thoroughly recommend.

Excellent.

Fantastic colour combination. Very original and I feel fabulous

Great haircut by Caitlin who is training at Toni and Guy. She was confident with good technical precision. I love my new haircut!

Always love my visits to Myesha and walk out feeling a million bucks. She has a real ability to work out what suits, make suggestions and genuinely wants you to look your best.

Zoe , cut my hair she was amazing, it is brilliant many thanks