Response from Pkai Hair - Peterborough
Hi Joan,
Thank you for taking the time to leave a review. We are sorry to hear about your recent experience at our salon.
We pride ourselves on providing exceptional service, and we apologise if we fell short of your expectations this time. We have shared your feedback with our team to ensure that we improve on our communication and techniques, especially when it comes to handling curly hair.
We understand the disappointment you felt when your hair didn't turn out the way you wanted, despite providing photos and communicating your desired result. We will do our best to make sure that all our stylists pay attention to our clients' requests and preferences in the future.
Our management team have been trying to contact you so they can help, however have not been able to get hold of you. We hope you will give us another chance to show you the high-quality service we are known for. We would be happy to have you back and make sure you leave our salon feeling satisfied with your hair.
Sincerely,
The team at Pkai Hair - Peterborough.