TONI&GUY Stockton Heath

Dear Sarah

Thank you for your email and we were sorry to hear of your disappointment with your service at TONI&GUY Stockton Heath.

We endeavour to offer and exceed the highest possible standards of service throughout the TONI&GUY organisation.
Jo has worked in our team for 8 years and this is her first day’s sick, which of course can not be helped.
We contacted all Jos clients the day before (Friday)
All clients were contacted by the assistant manager personally.
If we did not manage to speak to you or leave a message- You will have had a missed call.
To save disappointment we moved the few who did not answer the phone to another stylist (varied levels) at the same time , giving yourself the option to either have it cut and styled or to rebook.
Unfortunately on a busy Saturday we could not offer you a style director.
We then informated you called on Sunday to speak to a manager (or you would contact our head office) , unfortunately one was not in on Sunday .
The manager did however try to call you twice today to discuss your appointment.
Although I do understand that you have lost some confidence. You have rebooked an appointment to see our Salon educator on Friday.

We look forward to seeing you then

Kind regards

Hi Louise,
Happy to hear you're pleased with your blowdry! Our staff try and make all our clients feel at home when they visit us. Happy clients make a happy salon.
Have a great day!
Peaches (TONI&GUY Stockton Heath)

Hi Kerry,
Thank you for the 5 star rating! Really appreciate it.
See you at you next appointment,
Peaches (TONI&GUY Stockton Heath)

Hi Jill,
Thank you for taking time out of your day to leave us this great feedback!
Elle loves to work her magic on all her clients and creates the perfect salon atmosphere throughout the service. She is definitely a very valued member of our team.
See you soon,
Peaches (TONI&GUY Stockton Heath)

Hi Mark,
Thanks for the feeback and ratings! Glad you enjoyed your time with us.
Have a great day.
Peaches (TONI&GUY Stockton Heath)

Hi Melissa,
We would just like to say thank you for being such a loyal client over the years!
Liz is always in high demand as she is such a passionate, creative member of our team. She aims to make all her clients feel comfortable when they visit us.
Thanks again,
Peaches (TONI&GUY Stockton Heath)

Hi Sara,
We strive to make all our clients feel equally special and valued when they visit us. We are happy to hear you felt this way!
Have a fab hair day,
Peaches (TONI&GUY Stockton Heath)

Hi Susan,
That's lovely to hear! Coming to your favourite salon really does help brighten up your day. Having your hair washed while the back massager works its magic really is everyones favourite part i think.
Have a fantastic day!
Peaches (TONI&GUY Stockton Heath)

Hi Jayne,
We are glad you enjoyed your visit to the salon.
Chloe is a great listener and never fails to give the perfect advice and after care information.
Our Label.M Hairdryers are available to buy in salon, just give us a call or pop in for more details. We'll be happy to help.

Peaches (TONI&GUY Stockton Heath)

Hi Justina!
Thanks you for your kind comments and ratings.
Vito's creative and passionate personality really does make him an exceptional hairdresser, he is always in high demand. We are glad you agree and i will be sure to pass on the feeback.
Have a fabulous day,
Peaches (TONI&GUY Stockton Heath)

Hi Donna,
Pleased to hear you're happy with your hair! Elle always does a fantastic job and her clients leave feeling fabulous.
Thank you for the 5 star rating!
See you at your next appointment,
Peaches (TONI&GUY Stockton Heath)

Hi Anita,
Thank you for visiting us!
Liz is in high demand as she is super talented and passionate about her job, i will be sure to pass on your kind words.
See you for you for nexct appointment,
Peaches (TONI&GUY Stockton Heath)

Hi Nicola,
Thank you so much for the fab 5 star rating! We really appriciate it.
So please to hear your happy with your colour and we'll see you soon.
Peaches (TONI&GUY Stockton Heath)

Hi Jane,
Thank you for taking time out of your day to leave us a review! Kai is known for his gorgeous blowdrys, he never fails to please his clients.
Thanks for being such a loyal customer to our salon, we really appriciate it.
See you soon,
Peaches (TONI&GUY Stockton Heath)

Hi Adam,
We are pleased to hear you enjoyed your time with us. Nik's professional attitude and passion for his work really helps to make his clients feel at ease during their service, I'm glad you agree.
See you for at next appointment.
Peaches (TONI&GUY Stockton Heath)

Hello Gill,

Thank you so much for leaving a review.
Super please to hear such great feedback & you're happy with your hair.

See you again soon.
All the best,
Amelia @ TONI&GUY Stockton Heath

Hi Debbie,
Hope you have enjoyed your Christmas and New year!
We really appriciate the kind 5 star ratings and lovely comments, thank you.
I will be sure to pass the message on to Kai.
See you soon,
Peaches (TONI&GUY Stockton Heath)

Hello Chris,

Thank You for taking your time to review us...
So please to here you love your hair, such lovely feedback.
This will be passed on to the team.

All the best, Amelia @TONI&GUY Stockton Heath

Hi Georgia

Thank you for your lovely 5 ? star review for TONI&GUY Stockton Heath,
It’s a tribute to the team and I use this feedback in personal development for the whole team

Thank you for your time

Kind regards

Claire x
Franchisee

Hi Neil!

Thanks for suhc a fabulous 5* rating...

Thrilled you were happy with your cut.

Happy New Year,
Amelia @TONI&GUY Stockton Heath

Hello Gillian...

Thank you so much for leaving such a great review!
So happy to here you enjoyed your time in Salon... this will be passed on to Chloe.

Hope to see you very soon.
Happy New Year,

Amelia @TONI&GUY Stockton Heath

Hi Jacquelyn...

So please to hear you're happy with your hair.
This will be passed on to Liz...

See you very soon & Happy New Year...

Amelia @TONI&GUY Stockton Heath

Hi Karen,
Thanks for leaving us a fab review! Now you can enjoy the best day of the year with a fresh cut and colour, have a lovely day.
See you soon,
Peaches (TONI&GUY Stockton Heath)

Hi Pauline,
We are glad you enjoyed your time with us in the salon and hope you have a very merry christmas from us all here! See you at your next appointment,
Peaches (TONI&GUY Stockton Heath)

Hi Deborah,
Thank you for leaving us a fab review! We are so proud of our apprentices as they work hard everyday maturing into amazing stylists. I will certaintly pass the kind comments to Naomi.
Have a lovely christmas and a happy new year!
Peaches (TONI&GUY Stockton Heath)

Hi Libby,

Wow such a great 5* review, Thank you.
So pleased your happy with your hair...
See you in the New Year!
Merry Christmas
Amelia @TONI&GUY Stockton Heath

Hello Michelle,

Thank You for taking your time to review us.
Glad you enjoyed your experience in Salon.

Merry Christmas & Happy New year,
Amelia @TONI&GUY Stockton Heath

Hello Jane,

Thank for taking your time out to review us & happy with your hair.

Merry Christmas & A Happy New Year
Amelia @TONI&GUY Stockton Heath

Hi Julie,

Elle is fabulous, glad you love your hair.
Thank you for taking your time to review us.

Merry Christmas & A Happy New Year, Amelia @TONI&GUY Stockton Heath

Hi Diane,
Thank you for taking your time to review us...
So please to hear you enjoyed your experience in salon & love your hair.

Merry Christmas & A Happy New Year.

Amelia @TONI&GUY Stockton Heath

Hi Leigh,
Thank you so much for your 5 star review and amazing feedback! We really appriciate it.
Chloe is a great person to have a conversation with while also being a fab listener. She never fails to give the best advice for her clients.
See you soon,
Peaches (TONI&GUY Stockton Heath)

Hi Leigh,
We are so glad you enjoy visiting us. We all work as a team to provide a warm, welcoming atmosphere in the salon as well as making sure our clients leave with fab hair!
Have a wonderful christmas and we will see you at your next appointment.
All the best,
Peaches (TONI&GUY Stockton Heath)

Hello Caroline,

Thank you so much for taking time out of your day to review us. Chloe does always go above & beyond. So thrilled to hear you loved your hair. Its great to recieve such positive feedback, this will be passed on to Chloe.

Merry Christmas & A Happy New Year...
All the best, Amelia @TONI&GUY Stockton Heath

Hi Di,

Lauren has an eye for detail & valued, fantastic member of the team.
A fabulous 5* review, happy you love your hair.
Have a great Christmas & a Happy New Year.

All the best, Amelia @TONI&GUY Stockton Heath

Hi Nicola,

Amy is fabulous, this will be passed on to her and the team.
Party season is definitley upon us, glad you're happy with you hair.

Have a fantastic Christmas & A Happy New Year.

All the best,
Amelia @TONI&GUY Stockton Heath

Hello Kal,
Thank you for the kind words.
Liz always goes above and beyond.
Hope you had a magical time...
Have a fabulous Christmas & we will see you in the New Year.

Amelia @TONI&GUY Stockton Heath

Hello Janet,

Thank you for taking your time to review us. 5* too, this will be passed on to Liz.
Have a wonderful Christmas & See you in the New Year.

Amelia @TONI&GUY Stockton Heath

Hello Hazel,

Thank you for taking your time to review, we loved having you & your father in salon.
This will be passed on to Nik, Thank you for the kindest words.
Have an amazing Christmas & See you in the New Year.

Amelia @TONI&GUY Stockton Heath

Hi Melissa,
Thanks for taking time out of your day to leave us this fab feedback!
A fabulous 5* review... Glad you're happy with your hair...

Have a fantastic Christmas & we will see you very soon.

Peaches (TONI&GUY STOCKTON HEATH)

Morning Chris

Thanks for the 5 ? star review!
Great feedback to give the team

Toni&Guy
Stockton Heath

Hi Jane,
We like to keep a very postive and friendly atmosphere here in the salon so everyone feels comfortable and welcome when having their hair done. Thank you for your kind ratings, it's really appriciated.
See you soon,
Peaches (TONI&GUY Stockton Heath)

Hi Laraine...
Thank you for most magical review. Love having you in salon, this will be passed on to Claire! See you very soon & have fantastic Christmas.

Amelia @TONI&GUY Stockton Heath

Hi Re,
Lovely to hear from you!
We aim to make everyones salon experience the best it can be and kai is the perfect person for making this happen! His chatty, funny personality means theres never a dull moment in the salon, he certaintly keeps us all on our feet!
Have a fab hair day and we'll see you very soon.
Peaches (TONI&GUY Stockton Heath)

Hi Diane!
What a fantastic review.
So happy to hear your experience in salon is delightful.
This will be passed on to Claire & The Team.

Have a fabulous Christmas & we will see you in the New Year.
All the best, Amelia @TONI&GUY Stockton Heath

Hello,

Thank you for taking your time to review us.
5* too, Fabulous.
Glad you were happy with your service & hair.

Thank You & have a great Christmas,
All the best, Amelia @TONI&GUY Stockton Heath

Good morning

Thank you for your feed back , we value all clients opinions and use these in our individual development plans for the team

Understandably this is our busiest time of year, and we take is as compliment that we are a busy but only a small Salon
We have tried to accommodate clients needs by opening 7 days a week , earlier and later shifts for all the team
Who are working extremely hard this time of year
Sunday’s are quieter as less staff in

Would you be able to help me with some more information on your recent visit?
I would love to get some feedback to make sure we can help any future appointments

[email protected]

Kind regards

Claire
Salon franchisee

Hi Niel,
Glad you've been able to visit us and relax during the busy christmas period! Chloe always wants to make her clients feel confident and happy with their hair especially for this special time of year.
Thanks for your fab rating! Much appriciated.
Have a wonderful christmas and we'll see you soon!
Peaches (TONI&GUY Stockton Heath)

Hi Rachel,

Amazing feeback, thank you! I will make sure Liz gets this review fed back.

Liz always takes her time to make sure the client leaves with Gorgeous Hair and feeling Fabulous.

Thank you for taking the time to leave your review.

All the best.

See you Soon
Jen (TONI&GUY Stockton Heath)

Hi Martine,

Thank you for your Amazing feedback, I will make sure Katie receives this 5* review.

Katie is one of our Talented Stylists and always makes sure her clients leave looking and feeling fabulous.

All the Best,

See you soon,
Jen (TONI&GUY Stockton Heath)

Hi Helen,

Thank you so much for your feedback regarding our amazing talented Helen. She really does know what her clients like. I will make sure to pass on this message as I know how much this will mean to her.

We are so happy that you always leave happy and it wont be long till Helen is back in the Salon after her Maternity leave.

All the best,

See you Soon
Jen (TONI&GUY Stockton Heath)