Response from Hair & Co Newtownards
Hi Gary,
Thank you for taking the time to leave us a review. We're glad to hear that you found Kelly to be lovely during your appointment. However, we're sorry to hear about the issue with the elastic band. We pride ourselves on providing high-quality, comfortable and safe services for our clients, especially the younger ones. We will definitely remind our stylists to avoid using elastic bands in the future.
We also apologize for the inconvenience of having to dry your daughter's hair at home. We strive for perfection in every aspect of our services, and we will make sure to improve our drying techniques so our clients can leave the salon with perfectly styled hair.
Thank you for bringing these issues to our attention. We truly value your feedback and we'll use it to improve our services for all our clients.
Best regards,
The team at Hair & Co Newtownards