Response from KH Hair Ripley
Dear Bee.
Thank you for taking the time to leave us a review, we are extremely upset to hear about you and your daughters experience.
This falls very much short of our high standards and what we expect from our team, so please except our sincerest apologies.
Rest assured that we will be looking into this matter further, but in the meantime as a gesture of goodwill, we would like to offer to look after your daughters hair for no charge.
Please let us know if you wish to accept our offer by contacting Sarah at the salon , and again we are very sorry for any inconvenience caused.”