Gills Exceptional Service Undermined by LUIGIS UNPROFESSIONALISM
I have never needed to leave a negative review, but my experience with LUIGI compels me to share this as a warning to others.
During my consultation with Gill, I was impressed by her professionalism, knowledge, and kindness. Unfortunately, she couldn’t fit me in within the next 4 weeks, which I completely understood and empathised with.
However, my interaction with Luigi was entirely different. He rudely interrupted, falsely claimed I’d had a patch test with him before—something that was simply untrue as I had never visited this salon before. When Gill asked if he could accommodate me, Luigi rudely turned his back, waved dismissively, and said, “NO, I am not doing it!” His unprofessionalism and dismissive attitude left me shocked and deeply upset.
While Gill is outstanding and deserves praise, Luigi's behaviour was rude, unprofessional, and distressing. Proceed with caution if you consider visiting. I would not recommend LUIGI.