Saks Hair Barnard Castle

Having recently moved into the area I made the mistake of booking an appointment as a less than professional salon who managed to butcher my hair and turn it the shade of poo green normally associated with a bad case of gastro enteritis.
Luckily for me I called into the local Saks Salon, one I had never tried before, and the worst serful Andrew turned a disaster into a Wow Experience. He coloured, he cut and he coaxed and wouldn't let me leave until he was sure that I was happy with my new look. Not only am I happy - I am ecstatic. For the first time in years I have a sassy new style that wipes years off my 64 years and has boosted my confidence beyond belief.
I am over the moon that I have found a fabulous stylist in a friendly salon and shall certainly be making my visits there a regular occurrence.
I do think know if you have a customer service award but if you do then I would certainly nominate Andrew at Barnard Castle as a more than deserving recipient.
Saks Salons are now at the top of my Recommend To A Friend list.

I look forward to my regular appointment at Barnard Castle Saks.It is the only place where I can sit and relax, read a magazine, have a friendly chat and leave feeling more attractive than when I arrived thank you Andy and team.

Love going to Saks. Simon been cutting my hair for many years and nothing is ever to much. He does a super job and i'm not easy to please!
Staff always pleasant and polite.
Thankyou.

As ever, fab colour, great cut, and lovely chat. She's amazing!

The young girl who took the foils ( I know they're not foils but don't know what to call them!) off was really gentle , much appreciated.

Always a satisfied customer.
Great football conversation with Andy.

Thank you Ellie for a
good experience. I appreciated your care and attention, l am happy with the outcome.
Sandra

As usual -- a very warm welcome, great attention to detail and fabulous end result. Lovely head massage too.

I had a mini facial this morning which was so relaxing and has left my skin feeling soft and rejuvenated. Thank you, Grace.

Always happy with Andrew. Hair looks and feels great!

As usual and excellent friendly service by everyone in the salon . In particular Jess who did bother amazing job for me - never disappointed , it was a lovely xmas atmosphere with them all dressed up - they all deserve the break over the xmas period . Anoth appointment next week for a keratin treatment. Wishing the salon every success for 2017.

As usual a first class service and haircut from Sarah

Simon was as patient as ever with me!! Thanks v much I doo like it.

Hi, i was very impressed with the advise given by sarah and my colour and cut was great, my only shock was my bill at the end, so expensive, have looked at your prices on the website and still cant understand the charge of £133, i have no complaints with sarah at all she was lovely, just far too much to spend, if soneobe could check to see if my bill is right i would be gratful.

Many thanks

Jane white

Great service as always from Andy and friendly staff

Service and quality is exemplary.
The hairdressers very pleasant, friendly and accommodating.
Nice lattes and biscuits too, every time.

Loved the experience but a shame it's such a high tariff for me to come as regularly as I might like.

After having a really, really bad haircut at another hairdressers I couldn't decide where to go next. After letting the scare-cut grow out for five months I went to Saks at Barnard Castle. It was an impulse visit and I am very happy to say that Jess, who fit me in at short notice, was brilliant. My faith in finding a great hair stylist is restored! Thanks for the friendly experience and for putting everything right.

First visit to Saks on Barnard Castle - my stylist was Ellie and I am delighted with the result - both cut and colour are exactly what I asked for - I will certainly be going back!

I would like to thank jess for a great service, excellent attitude and enthusiasm. She is knowledgeable and made me feel at ease. Looking forward to my next appt with her. A valuable asset to the company. Anita Bennett.

Friendly and an awesome cut and colour as always :)

Firstly, got an appointment at an hours notice. Something no other salon in Barnard Castle could do.

All staff made me feel welcome and I was offered massive discounts for their newly opened beauty salon too.

Ellie was welcoming, friendly and extremely professional throughout. She listened to exactly what I wanted and we made decisions about the cut and style as we went.

Thank you guys for making my first visit awesome!

Good hair services, good personal service as usual.

Andrew is a great hairdressers. Great at talking through what you want and how it would work best! All the staff are lovely and you always come out of the salon feeling fab! The whole family go to Saks with some members waiting until they are back in barney just so they can get their hair done at Saks!

I love all the staff. The atmosphere and service that this place offers. My stylist is lovely and so talented but all the staff are always equally fantastic. They work hard and always thorough with all they do. I can't fault the place at all. I don't go anywhere else now!!

I rang yesterday to see if they could fit me in as I didn't have a appointment which they could. Upon arriving at the salon I was greeted by a very friendly ladie who was thorough with me from start to finish. She even made my tea exactly how I have it (I like it luke warm) throughout the shape up and blow dry I received some very valuable tips regarding my colouring as I do it myself and and go from one extreme to another. Haircut was spot on and my hair was like silk after. I can not thank the stylist enough as the whole experience was fantastic. I will deffinatly be returning and will be recommending this salon to any one who will listen!!! Well done saks :-)

Awesome

Very pleasant experience. only wished I lived closer.

Lovely highlights by Jess who always does a fantastic job. Little upset to have found dye on my top when I returned home but called salon who gave good advice on how to wash it out.

I had a half head of mesh and blow dry with Ellie. It was a really lovely experience the salon was chilled out, relaxing, friendly and welcoming and I am over the moon with my new colour. I will be back! Thank you x

As ever Jess did a wonderful and skilful job with my highlights. She listens carefully to me and always does my hair exactly how I'd like it and beautifully. She is warm and friendly and always welcoming. Thank you Saks and Jess and see you again soon.

Saks Barnard Castle always provides an excellent service, with a great atmosphere and a brilliant end haircut.

Will continue to return.

Great service, arrived without an appointment for my twin girls and left with two lovely new hair do's. Thanks

Excellent hair cut and finish as always. Always friendly, welcoming. Would recommend this salon to friends and family.

Excellent service from Simon and his team as always.

This was my first visit and I really enjoyed the experience, Staff were friendly and welcoming.
Very happy with the result, Thank you Jess

I abandoned saks Barnard castle because I moved away! Huge mistake. I will now drive over an hour to get there! Always a fabulous experience. Staff so lovely, make you feel like you are their most important client. Thanks Andy for my fabulous hair!!!!!!!! See you soon

Lovely colour and cut. Fantastic experience from beginning to end.

The staff at Saks are just fantastic. Everyone is friendly and chats to you, making you feel very welcome. Magazines and coffee always offered. Jess did my hair today and as always- I love it. Would recommend Saks Barnard castle to anyone!

As usual friendly, professional experience well done Sarah

It was my first visit to the salon. I am absolutely thrilled with my hair, thank you Ellie you are fantastic. Hope to see you soon.
Ann ( LIVERPOOL)

Andy. And Jess were brilliant warm welcome at. Beautiful salon
This wAs a pre wedding visit to the. Hairdressers
They did not know usor our hair but created 2 specTacular hair styles for me and my daughter
Would DefinaTly. Recommend SAKS @ baRnard castle

I left Saks as a customer some years ago when Lewis left, he was the reason I continued to pay Saks prices. A couple of years later with some disappointing, cheaper hair cuts I decided to give Saks another go. Marie was my stylist, I am very very pleased with the result, the first good hair cut for a few years. She was extremely pleasant, she listened and advised, she did the washing and the drying (and not just the cut) and for the first time in a while I didn't think I'd wasted my money. Many thanks Marie, I will be returning and recommending.

Having had a few bad experiences with hair colour at other salons, I decided to pay a lot more and to give Saks a go! My overall experience was very pleasant, good consultation about suitable color and cut for my hair. Great hair cut, really happy with the style. Lovely hair colour, really pleased with finished look, however, I am disappointed with the mess that was made when colour was applied. I have been left with colour stains on my forehead and left cheek and chin and a slight mark on my right ear! I did point this out, hairdresser attempted to remove with damp cotton wool, didn't work! I do think it's a shame that this has happened. I paid £100, to have an experienced colourist do my hair and I expected a little more care and attention to detail. It has put a little bit of a damper on my visit and my thoughts about wether I will return. Shame.

First visit to this Salon. To have my hair cut and coloured by Jess.
Jess was lovely and I came out very happy with the result. Will definitely be back regularly for cuts and colour. Other staff friendly.
Only complaint was I was very cold. I know it was a cold day and I was sat next to the window. But other than that no complaints and I will be back. Thankyou Jess

Professional. Lovely and such a perfectionist. Love it and will be back xxxx

I never go frequently enough but always come out feeling wonderful!

Love the cut and colour!! Fab service as always!!!

I always enjoy the experience going into SAKS. It's not just a great haircut , it's the extra care they take to make your experience worth coming. Prebooking is prompted, good advice and the right treatments are all offered. The extra touch is that the owner of the business is always present and he is fun and includes everyone in the room. Well done!

The staff at saks in Barnard castle are always polite + friendly and make you feel welcome, the stylists are realistic about what hair style you want to achieve and always guide you along the way. Easy to chat to and get along with. Couldn't ask for better staff. Would recommend to anyone wanting a fresh new look in a friendly environment to go to this salon.

Lovely first experience. Appointment with Jess who listened to the way I wanted my hair cut. I felt confident that it was going to be as I had described. It is a lovely cut and finish and is going to be easy to manage.

Jess was warm and friendly.

Many thanks
Susan Maughan

Really good colour matching & lovely stylist