Saks Hair Chester le Street

84 Front Street, Chester-le-Street, Durham, DH3 3BB

About us

Everyone’s fave hair salon in Chester-Le-Street has been a highlight on front street since the turn of the century and thanks to long-standing salon owner, Chris and our oh-so-talented team, we’re firmly on the map of hair excellence in our area, because we’re passionate about everything we do.

We’ve built a solid reputation of being the crème de la crème of hairdressers in Chester-Le-Street – did you know that we’re the only salon in the North East to have not one but FIVE L’Oréal Professionnel Colour Specialists? Meaning you’re spoilt for choice when it comes to choosing colour. As well as extensions, cut & blowdrys, professional restyle or occasion hair-up. We’ve got you covered.

Getting to our hair salon in Chester-Le-Street is a doddle, we’re in the middle of Front Street, with parking at the back of our salon near Middle Chare surgery (a few minutes walk away).

Read more...

Opening hours

Monday Closed
Tuesday 09:30 - 20:00
Wednesday 09:30 - 20:00
Thursday 09:30 - 20:00
Friday 09:30 - 17:00
Saturday 08:45 - 2.45
Sunday Closed

Services

Hair

Our work

Reviews

4.92
274 verified reviews
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Filter by rating

Another excellent cut!!

Margaret Hindmarch
9th May 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

I always enjoy my salon experience at Chester le Street, very relaxing, thank you team!
Especially thank you to Nicola for yet another excellent cut, above and beyond!

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Response from Saks Hair Chester le Street

Hi Margaret, thank you so much for your lovely review! We are delighted to hear that you enjoyed your salon experience with us in Chester le Street. Our team works hard to create a relaxing atmosphere for all of our clients. We are happy to pass along your kind words to Nicola for her excellent cut and going above and beyond. We look forward to welcoming you back to our salon in the future. Best wishes, the team at Saks Hair Chester le Street.

Great visit!

Anonymous
8th May 2024
5.0

Lovely relaxing visit!

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Response from Saks Hair Chester le Street

Thank you so much for taking the time to share your experience at our salon. We are thrilled to hear that you had a lovely and relaxing visit with us. Our team takes great pride in creating a welcoming and rejuvenating atmosphere for all our clients. It's wonderful to hear that you were able to unwind and enjoy your time with us.

Your kind words mean a lot to us and we truly appreciate your support. We hope to see you again soon for another relaxing experience at Saks Hair Chester le Street.

Best regards,
The team at Saks Hair Chester le Street.

Great visit!

Anonymous
8th May 2024
5.0

Lovely relaxing visit!

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Response from Saks Hair Chester le Street

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that your visit at our salon was relaxing and enjoyable. Our team works hard to provide a comfortable and welcoming atmosphere for all of our clients.

We are grateful for your support and we hope to see you back at our salon soon! Please do not hesitate to reach out to us if there is anything we can do to make your next visit even more relaxing.

Warm regards,
The team at Saks Hair Chester le Street

Hairstyle

Michelle Smith
8th May 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

As always made welcome, girls are great, Nicola does my hair and when explained what I want it's what I get, I personally LOVE head massage when getting hair washed. Thankyou again Nicola love my hair

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Response from Saks Hair Chester le Street

Hi Michelle,

Thank you for taking the time to leave such a lovely review about your recent visit to our salon! It's great to hear that you always feel welcome and that you love the service provided by our team, especially Nicola. We're so pleased that you were happy with your hair and that you enjoyed the head massage during your wash. Your satisfaction is our top priority, so we're delighted to know we met your expectations. Thank you again for your feedback, we look forward to welcoming you back for your next appointment.

Best wishes,
The team at Saks Hair Chester le Street

Haircut

Robert Goodwin
2nd May 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Zoey always listen to what we are going to do today, and advise me of what she will then do checks to make sure happy with what she going to do

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Response from Saks Hair Chester le Street

Hi Robert,

Thank you for your kind words about Zoey and our salon! We pride ourselves on our attentive and knowledgeable stylists like Zoey who always ensure our clients' satisfaction. We are so pleased that she took the time to listen to your requests and give helpful advice to achieve your desired look. It's great to hear that you are happy with the result! Thank you for choosing to visit our salon and we look forward to seeing you again soon.

The team at Saks Hair Chester le Street

Pink Under Dye

Emily Milne
1st May 2024
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Emma did a fantastic job with my hair, getting it the exact shade of pink, visibility and cut I wanted. Never loved my hair more! Thank you!

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Response from Saks Hair Chester le Street

Dear Emily,

Thank you so much for your lovely review! We're delighted to hear that Emma did an amazing job with your hair and that you are loving your new look. We are glad that she was able to achieve the exact shade, visibility and cut that you wanted. We will make sure to pass along your kind words to her.

We strive to provide all our clients with the best possible experience and we're thrilled that we achieved that for you. Thank you for choosing our salon and we hope to see you again soon!

The team at Saks Hair Chester le Street

Happy as always

Mrs Donna Kindred
1st May 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Trust Zoey everytime , friendly and cheerful !
She’s doing my year for years & years

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Response from Saks Hair Chester le Street

Dear Donna,

We're delighted to hear that Zoey has consistently provided you with friendly and cheerful service over the years. It warms our hearts to know that you trust her with your hair every time! At Saks Chester-le-street, we strive to create a comfortable and welcoming atmosphere for all our clients.

Thank you for taking the time to share your positive experience with us. We truly appreciate your support and look forward to seeing you again soon.

Best regards,
The team at Saks Hair Chester le Street

Beautiful as always

Elle Thompson
30th Apr 2024
Team Member: Stacey Louise
5.0

As always a beautiful colour trim and blow dry and a lovely chat. Home from home service just love coming to Saks Chester-le-Street because you get tiptop service. Wouldn't dream of going any where else. xxx

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Response from Saks Hair Chester le Street

Hi Elle,

Thank you so much for leaving us such a lovely review! We are thrilled to hear that you enjoyed your recent visit to our salon. It's always a pleasure to have you here and we are so pleased that you feel like it's a home away from home. Our team takes pride in providing tiptop service to our clients, and we are delighted that you wouldn't dream of going anywhere else. We can't wait to welcome you back to our salon for your next appointment.
The team at Saks Hair Chester le Street

Rapunzel

Joanne Marshman
24th Apr 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Went in with shoulder length hair and came out with natural looking flowing locks down my back. I love it. I am back in next week with Zoey for my colour! I’ve been going to Saks for a while now. Every visit is a pleasure, the girls are all lovely. The atmosphere and staff are second to none.

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Response from Saks Hair Chester le Street

Dear Joanne,

We're so glad to hear you love your new hair! Becky is one of our top hair extension specialists / stylists and we are thrilled that she was able to create the natural looking, flowing locks you desired. We can't wait to see you again next week for your color appointment with Zoey.

We are so grateful for your continued patronage over the years. We strive to make every visit to our salon a pleasurable experience, and we're thrilled that our staff's hard work and dedication does not go unnoticed. We pride ourselves on creating a welcoming and friendly atmosphere for all of our clients.

Thank you for taking the time to leave this lovely review. We appreciate your support and can't wait to see you again soon!

Warmly,

The Team at Saks Hair Chester le Street

Cut and style by Zoey

Kathleen Brown
24th Apr 2024
Team Member: Zoey
5.0

Zoey is careful and efficient. She is aware of her client's needs and always ensures they have the best experience.

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Response from Saks Hair Chester le Street

Hi Kathleen,

Thank you for taking the time to leave us a review. We are delighted to hear that Zoey provided you with a careful and efficient service. We pride ourselves on our team's ability to cater to our clients' needs and ensure they have the best experience possible.

We appreciate your kind words and we will be sure to pass them along to Zoey. We are so glad you enjoyed your visit and we can't wait to see you again soon.

Best,
The team at Saks Hair Chester le Street

Brilliant Hairstylist

Mark Smith
23rd Apr 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

I have been a customer for over 20 years, always happy with the results Nicola produces. Thank you.

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Response from Saks Hair Chester le Street

Hi Mark, thank you so much for your kind words and continued loyalty over the last 20 years. We are delighted to hear that you are always happy with the results produced by Nicola. We work hard to provide excellent services and it is always rewarding to receive positive feedback. We look forward to seeing you again soon at Saks Hair! Take care, The team at Saks Hair Chester le Street.

Saks hairdresser Chester le Street

Denise Hooper
20th Apr 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Excellent service as always.

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Response from Saks Hair Chester le Street

Hi Denise,

Thank you so much for taking the time to share your positive experience at our salon. We are delighted to hear that you received excellent service during your visit.

Our team works hard to ensure that every client feels welcomed and leaves satisfied with their hair. We appreciate your loyalty and hope to continue providing you with top-notch services in the future.

Thank you again for choosing our salon. Have a great day!

Best wishes,
The Saks Hair Chester le Street Team

Hair review

Sophie Firth
20th Apr 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Love my hair everytime I come to Saks. Zoey never fails to get my hair exactly how I want it! All of the girls are friendly and welcoming. Would highly recommend having your hair done here! Can’t wait to be back x

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Response from Saks Hair Chester le Street

Hi Sophie,

Thank you so much for taking the time to leave a review. We are delighted to hear that you love your hair every time you visit us at Saks. It's always great to hear positive feedback and we are thrilled to know that Zoey has always been able to get your hair exactly how you want it.

Our team takes pride in providing a friendly and welcoming atmosphere, so we are happy to know that you feel comfortable with us. Thank you for recommending our salon to others. We can't wait to have you back with us soon!

Take care and see you next time!

The team at Saks Hair Chester le Street.

Appt today

Mrs Helen Birchall
17th Apr 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

As always a lovely atmosphere. Excellent service and love my fringe!

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Response from Saks Hair Chester le Street

Dear Helen, we are delighted to hear that you had a lovely experience at our salon! Thank you for your kind words regarding our atmosphere and service. We are thrilled to know that you love your new fringe! It's always a pleasure to have you at our salon. We appreciate your continued support and look forward to seeing you again soon.
Best,
The team at Saks Hair Chester le Street

Good service

Carol Minto
17th Apr 2024
Team Member: Nicola
4.5
Appointment verified by SaloniQ Software

Always good 👍

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Response from Saks Hair Chester le Street

Hi Carol,

Thank you so much for taking the time to leave us a review! We really appreciate your kind words and are so thrilled to hear that you always have a good experience with us. It's our goal to make sure all of our clients feel happy and satisfied with their services.

We look forward to seeing you again and continuing to provide you with excellent service. Thanks again for your support!

Best wishes from the team at Saks Hair Chester le Street

Very friendly and welcoming salon

Yvonne Williamson
15th Apr 2024
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Enjoy my latest visit to have my hair cut and finished with Stacey Louise. I'm very happy with the style .Can not recommend this salon enough, very friendly and welcoming with skilled stylists. Look forward to my next visit for my colour.

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Response from Saks Hair Chester le Street

Hi Yvonne,
We are thrilled to hear that you had a great experience during your visit with Stacey Louise! It's always our goal to provide excellent service and we're glad that we were able to meet your expectations. Your kind words mean a lot to us and we appreciate you recommending our salon.
We can't wait to have you back for your colour appointment and we're excited to see the final result. Thank you for choosing our salon and for being a valued client. See you soon!
Best,
The team at Saks Hair Chester le Street

Mrs

Teresa Greaces
9th Apr 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Absolutely delighted with my hair. Cut and colour are fab. My hair also feels soft and it’s shiny. Nicola gave some great advice about maintaining my hair and products to use on it.

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Response from Saks Hair Chester le Street

Hi Teresa,

Thank you so much for taking the time to leave us such a lovely review! We're delighted to hear that you are enjoying your cut and colour and that your hair is feeling soft and shiny. Our team at Saks Hair are always happy to offer advice on how to maintain and care for your hair, and we're glad that Nicola was able to provide you with some great tips and recommend some products for you to use.

We hope to see you again soon for your next appointment!

Best,
The team at Saks Hair Chester le Street

Another excellent haircut

Mrs Beverley Loughlin
4th Apr 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Another excellent haircut from Nicola. I can thoroughly recommend using Saks.

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Response from Saks Hair Chester le Street

Dear Beverley,

Thank you for taking the time to leave a review. We are thrilled to hear that you had another excellent haircut from our very talented stylist, Nicola. We take pride in providing top-notch services and it means a lot to us that you would recommend Saks to others.
Take care,

The team at Saks Hair Chester le Street

Fab hair cut and colour

Dorothy Hall
4th Apr 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola always cuts and colours it beautifully.

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Response from Saks Hair Chester le Street

Hi Dorothy,
Thank you so much for taking the time to leave us a review. We are delighted to hear that Nicola did an amazing job with your hair - it means a lot to us.
Take care and have a fantastic day!
Warm regards,
The Team at Saks Hair Chester le Street

Fabulous experience as always

Ms Tracy Joisce
2nd Apr 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Always a pleasure. Wonderful salon with every up to date treatments and methods.

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Response from Saks Hair Chester le Street

Dear Tracy,

Thank you so much for your lovely review! We are thrilled to hear that you had a wonderful experience at our salon and enjoyed our up-to-date treatments and methods. Your kind words mean a lot to us and we appreciate you taking the time to share your positive thoughts.

We are always here to provide you with exceptional services and the latest beauty techniques. We look forward to seeing you again soon and making your next visit just as pleasant as the last!

Best regards,
The team at Saks Hair Chester le Street

Perfect

Janine Johnson
1st Apr 2024
Team Member: Stacey Louise
5.0

Always enjoy my Saks visits! It’s a very friendly and welcoming salon with very skilled stylists. I’m always treated like a valued client and I leave the salon happy every time

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Response from Saks Hair Chester le Street

Hey Janine, thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that you always enjoy your visits to our salon and that our team of skilled stylists make you feel like a valued client. We pride ourselves on creating a friendly and welcoming atmosphere for all of our customers, and we're happy to hear that it shines through in our services. It means a lot to us that you leave the salon happy every time. Thank you for your support, and we can't wait to see you again soon! Take care, the team at Saks Hair Chester le Street.

Haircut

Janice Gillespie
22nd Mar 2024
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Great service as usual

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Response from Saks Hair Chester le Street

Hi Janice, thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience with us. We pride ourselves on providing excellent service to all of our clients and it means a lot to us that we were able to meet your expectations. We hope to see you again soon for another great visit! Best wishes from the team at Saks Hair Chester le Street.

My hair cut

Anonymous
20th Mar 2024
Team Member: Nicola
5.0

I had a great appointment. Nicola listened to how I have it cut and did a fabulous cut.

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Response from Saks Hair Chester le Street

Hi there, thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience at our salon and that your stylist Nicola gave you a fabulous cut. Our team always strives to listen to our clients' needs and provide top-notch service. We appreciate your kind words and look forward to seeing you again soon at Saks Hair Chester le Street. Thank you again for choosing us. Best, The team at Saks Hair Chester le Street.

Hair

Mr Steven Roughley
19th Mar 2024
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Been coming here for over 10 years and wouldn’t go anywhere else.

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Response from Saks Hair Chester le Street

Hi Steven,

Thank you so much for your kind words and for choosing to visit our salon for the past 10 years. We are delighted to hear that you have been satisfied with our services and wouldn't go anywhere else.

Our team takes great pride in providing top-notch services and creating a welcoming atmosphere for our clients. We are glad to have you as a loyal customer and we look forward to having you as part of our salon family for many more years to come.

Thank you for being a part of our journey and for your continuous support. We can't wait to see you again at Saks Hair Chester le Street.

Best regards,

The team at Saks Hair Chester le Street

Recent appointment

Karen
16th Mar 2024
Team Member: Zoey
5.0

Excellent cut, and love the colour

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Response from Saks Hair Chester le Street

Hi Karen,

Thank you so much for taking the time to write us a review! We are thrilled to hear that you had an excellent hair cut at our salon and that you love the new colour. Our team works hard to ensure that every client feels happy and satisfied with their services.

It means a lot to us that you appreciate our efforts. We hope to see you again soon for your next hair transformation!

Warmly,
The Saks Hair team at Chester le Street

Haircut

Anonymous
13th Mar 2024
Team Member: Zoey
5.0

Thank you

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Response from Saks Hair Chester le Street

Hi there,

Thank you so much for taking the time to leave us a review. We're glad to hear that you had a pleasant experience at our salon. Our team takes great pride in providing a friendly and professional service, so we're happy to know that you felt comfortable throughout your visit.

We appreciate your feedback and we will definitely take into consideration your suggestion about the music volume. It's always helpful to hear from our clients about ways we can improve.

If you ever need any hair services in the future, please don't hesitate to come back to our salon. We would love to have the opportunity to serve you again.

Take care,
The team at Saks Hair Chester le Street.

Very Happy, fantastic cut

Paul Anderson
13th Mar 2024
5.0

So I had my hair cut on Saturday and wasn’t 100% happy with it once I got home. I left a review saying so. The salon got in touch with me at the beginning of the week to say they would like me to come in and they would have a look at what I wasn’t pleased with. Anyways went back this evening and they were absolutely fantastic with me and I have left with my hair exactly how I wanted it. I am very happy with my cut and would not hesitate to come back here once again. Thank you.

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Response from Saks Hair Chester le Street

Dear Paul ,

Thank you so much for leaving us a review and giving us the opportunity to make things right. We apologize that you weren't completely satisfied with your haircut initially, but we're glad we were able to have you come back in to address any concerns.

We're thrilled to hear that our team was able to make sure you left with the perfect haircut. Your satisfaction is our top priority and we appreciate your kind words and continued support. We can't wait to have you back at the salon again in the future.

Thank you again for choosing us and we look forward to seeing you soon.

Best,
The team at Saks Hair Chester le Street

Fantastic

Mrs Lynn Walls
9th Mar 2024
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Excellent service. Emma takes the time to find out what I exactly want. Brilliant cut, excellent styling.

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Response from Saks Hair Chester le Street

Dear Lynn,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had an excellent experience with us and that Emma was able to give you the perfect cut and styling. Customer satisfaction is our top priority and we are delighted that we met your expectations.
Thank you for choosing our salon and we look forward to seeing you again soon.
Best,
The team at Saks Hair Chester le Street

Nice staff, average cut

Paul Anderson
8th Mar 2024
3.0

Very little time actually spent on cutting and styling. Cut isn’t even checked. Basically it is a quick mens cut. Staff are lovely mind you and I am guessing this is just how it is these days.

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Response from Saks Hair Chester le Street

Hi Paul, thank you for taking the time to leave a review. We're sorry to hear that your experience with us did not live up to your expectations. Our team is committed to providing high-quality services, and we apologize if you felt that your haircut was rushed. We will make sure to address this issue with our staff to ensure a more thorough service in the future. Nonetheless, we're glad to hear that our staff were pleasant and we appreciate your understanding about modern hairdressing practices. Thank you for choosing us and we hope to provide you with a better experience next time.Some one in charge will be in touch to arrange for you to have your hair checked. The Saks Hair Chester le Street team

Best Salon in CLS

Mrs June Kelly
8th Mar 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola is a real professional and so talented. She instills confidence and is a lovely warm person to spend time with. A great experience. Thank you!

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Response from Saks Hair Chester le Street

Hi June,

Thank you so much for taking the time to write such a kind review. Glad to know that Nicola's talent and personality made your time with us enjoyable.

See you soon and thank you once again for choosing our salon.

Best regards,
The team at Saks Hair Chester le Street

Excellent

Mrs Linda Stephenson
7th Mar 2024
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Always professional service. Lovely atmosphere

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Response from Saks Hair Chester le Street

Dear Mrs. Linda,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a professional experience and enjoyed the lovely atmosphere at our salon. Our team strives to provide top-notch service to all of our clients and your feedback means a lot to us.

We look forward to welcoming you back soon for another great experience at Saks Hair. Until then, take care!

Best,
The Saks Hair Chester le Street Team

Jo

Mrs Jo-Anne Siou
6th Mar 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola has looked after my hair needs for 23 years. She has seen me through pregnancies and illness and an array of styles. I’m so happy with my colour and cut at the moment, it feels good and is very versatile. Thanks Nichola 😊

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Response from Saks Hair Chester le Street

Hi Jo-Anne,

Thank you for taking the time to leave such a lovely review for our salon. It means a lot to us that you have been a loyal client for 23 years and we are honored to have been a part of your hair journey through all of life's changes.

We are thrilled to hear that you are happy with your recent color and cut and that it has given you versatility. Nicola is amazing and we are glad that she has achieved that for you.

We look forward to seeing you again soon and being a part of your future hair transformations.

Best,
The team at Saks Hair Chester le Street

Hairbrained client

Gillian Barnes
5th Mar 2024
Team Member: Nicola
5.0

Nearly missed my appointment and Nicola very kindly fitted me around her other clients so that I didn’t miss out. Always delighted with her professional service.

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Response from Saks Hair Chester le Street

Dear Gillian,

Thank you so much for taking the time to leave a review! We're so glad that Nicola was able to accommodate you and still ensure you received the same fantastic service. We truly value our clients and their satisfaction is our top priority.

Thank you for choosing our salon and for your kind words. Your support means the world to us!

Best wishes,
The Team at Saks Hair Chester le Street

Hair experience

Mrs Patricia Iley
5th Mar 2024
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Excellent really happy with my cut.

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Response from Saks Hair Chester le Street

Hi Patricia,

Thank you so much for leaving us a review! We are thrilled to hear that you were happy with your haircut. Our team always strives to provide excellent service and it's great to know that we have met your expectations.

We hope to see you again soon at our salon. We would love to hear any suggestions or feedback from you to help us continue to improve our services. Thank you for choosing our salon!

Best,
The Saks Hair Team

Hair experience

Mrs Patricia Iley
5th Mar 2024
Team Member: Stacey Louise
5.0
Appointment verified by SaloniQ Software

Excellent really happy with my cut.

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Response from Saks Hair Chester le Street

Dear Patricia,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you are really happy with your cut. Our team at Saks Hair Chester le Street always strives to provide our clients with the best service and it is always a pleasure to hear that we have succeeded.

We look forward to seeing you again soon and hope to continue providing you with excellent cuts that make you happy.

Warmly,
The Saks Hair Chester le Street Team

Devestated

Richard Weir
5th Mar 2024
2.0
Appointment verified by SaloniQ Software

Probably the worst hair cut I've ever had

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Response from Saks Hair Chester le Street

Dear Richard,

We are disappointed to hear that you had a negative experience at our salon. Your satisfaction is our top priority and we apologize that your haircut did not meet your expectations.
We would love the opportunity to make things right for you and invite you to come back in for a complimentary hair cut with one of our talented stylists. Nicola the salon manager will be in touch ASAP.

We value your feedback and hope to have the chance to improve your experience with us.

Take care,
The team at Saks Hair Chester le Street

Brilliant as always

Mrs Susan Hope
2nd Mar 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola totally understands me and gives excellent professional advice on my hair condition, colour, style and aftercare.
Nicola has cut and looked after my hair for more than 20 year, previous to this I felt my hair style at other hair salons was never as I expected it to be.
Thank you so much Nicola

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Response from Saks Hair Chester le Street

Hi Susan,

Thank you for taking the time to write such a kind review about our salon. We are thrilled to hear that you have been trusting Nicola with your hair for over 20 years now. It means a lot to us that you have had such positive experiences with our services.

We truly value your loyalty and we are grateful for the trust you have placed in our team. We will make sure to pass on your lovely words to Nicola. She will be delighted to hear that her advice and expertise have been appreciated.

Thank you again for your support and for being a part of our salon family. We can't wait to see you again and continue taking care of your hair.

Warmly,

The team at Saks Hair Chester le Street

Regular style update

Rody Burton
28th Feb 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Excellent service as always!

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Response from Saks Hair Chester le Street

Hi Rody, thank you for your kind words! We're thrilled to hear that you had an excellent experience at our salon. It's wonderful to know that our service has consistently met your expectations. We always strive to provide the best possible service to our clients. Thank you for choosing us and we hope to see you again soon. Take care!
The team at Saks Hair Chester le Street.

Haircut

Robert Goodwin
23rd Feb 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Had my hair re styled today showed Zoey pictures, and she explained and showed me how it would look prior to cutting, she made me confident that the style I had chosen would suit me, overall was very happy with what Xoey had done today

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Response from Saks Hair Chester le Street

Hi Robert,

Thank you so much for taking the time to leave such a kind review about your recent visit with Zoey. It means a lot to us that you are happy with your new style and that Zoey was able to put you at ease before the cutting process. We strive to ensure that all of our clients feel confident and satisfied with their hair transformations.

We will be sure to pass on your lovely comments to Zoey and we hope to see you again soon at Saks Hair. Have a great day!

Best,
The Team at Saks Hair Chester le Street

Hair colour

Ann Swan
23rd Feb 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Fantastic service from Becky and a warm welcome from all of the staff .. All the staff always smiling and make you feel valued ,

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Response from Saks Hair Chester le Street

Hi Ann,
Thank you for sharing your experience at our salon. We're delighted to hear that Becky provided you with fantastic service and that you felt warmly welcomed by our team. We strive to make all of our clients feel valued and it's great to know we've achieved that with you. We will make sure to share your kind words with the rest of our staff. Thank you again for choosing us and we look forward to seeing you soon.
Best wishes,
The Saks Hair Chester le Street team

Hair colour

Ann Swan
23rd Feb 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Fantastic service from Becky and a warm welcome from all of the staff .. All the staff always smiling and make you feel valued ,

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Response from Saks Hair Chester le Street

Hi Ann,

Thank you so much for taking the time to leave us a review. We're delighted to hear that you had a fantastic experience with Becky and that our staff made you feel valued. We always aim to provide excellent service and it's wonderful to know that we achieved that with you. We look forward to welcoming you back again soon.

Warmly,
The Saks Hair Chester le Street team

Hair colour

Ann Swan
23rd Feb 2024
Team Member: Becky
5.0
Appointment verified by SaloniQ Software

Fantastic service as always from Becky and a warm welcome from all of the staff .. All the staff always smiling and make you feel valued ,

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Response from Saks Hair Chester le Street

Dear Ann, we're thrilled to hear that you had a fantastic experience with us at Saks Hair! Our team takes pride in providing exceptional service, and we're so glad that Becky was able to deliver that for you. We'll make sure to pass along your kind words to her and the rest of the team. Thank you for your continued support and we can't wait to welcome you back for your next visit! Warmly, the team at Saks Hair Chester le Street.

Fab hair again

Donna Forster
22nd Feb 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Another great hair cut. Always gets it spot on.
Lovely hospitality too. Trust Zoey 100% with my hair as does my daughter who also had her hair done tonight.

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Response from Saks Hair Chester le Street

Hi Donna,

Thank you so much for leaving such a lovely review for us! We are thrilled to hear that you and your daughter had another great hair cut with Zoey. Our team at Saks Hair are dedicated to delivering the best services and we are glad Zoey could provide you with a spot-on haircut once again.

We are also happy to know that you felt welcomed and enjoyed our hospitality. We believe that creating a friendly and comfortable atmosphere is just as important as providing quality haircuts.

We appreciate your trust in Zoey and our salon, and we look forward to seeing you and your daughter again soon.

Best wishes from the team at Saks Hair Chester le Street

Always great

Ms Tina Hogben
22nd Feb 2024
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Very attentive

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Response from Saks Hair Chester le Street

Hi Ms Tina,
Thank you for taking the time to leave a review. We're so glad to hear that you found our team to be attentive during your visit. Our top priority is providing exceptional service to our clients, and we're happy to know we delivered that for you. We hope to see you again soon at our salon.
Best,
The Saks Hair Chester le Street Team

Love my hair!

Margaret Hindmarch
20th Feb 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Excellent hair cut from Nicola, as always!
The salon has a very relaxed atmosphere, spotlessly clean, with comfortable chairs and friendly staff.
Would recommend without hesitation.
Worth every penny, thank you Nicola!

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Response from Saks Hair Chester le Street

Dear Margaret,

Thank you for taking the time to leave such a lovely review for our salon. We are delighted to hear that you had an excellent experience with Nicola as always. Our team takes pride in providing the best services and we are glad that you felt relaxed and comfortable during your visit.

We are also happy to hear that you found our salon to be clean and our staff friendly. Creating a welcoming and inviting atmosphere for our clients is something we strive for. We appreciate your recommendation and are grateful that you find our services worth every penny.

We look forward to welcoming you back for your next visit. Thank you for choosing Saks Hair and for your continuous support.

Warm regards,
The Team at Saks Hair Chester le Street

Nice experience

Carol Minto
15th Feb 2024
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Usually Nicola does my hair but she was poorly but Emma was lovely. 👍

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Response from Saks Hair Chester le Street

Hi Carol,

Thank you for taking the time to leave us a review. We are glad to hear that you had a lovely experience with Emma while Nicola was away. Our team at Saks Hair Chester le Street always strives to provide top-notch services to our clients, and we are happy that Emma delivered just that.

We hope that Nicola is feeling better now, and we can't wait to have her back in the salon. If there is anything else we can do for you, please do not hesitate to let us know.

Thank you again!

Review

Kathleen Taylor
14th Feb 2024
Team Member: Zoey
5.0
Appointment verified by SaloniQ Software

Seen on time and very happy with service

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Response from Saks Hair Chester le Street

Hi Kathleen, we are delighted to hear that you were seen on time and had a great experience at our salon. It means a lot to us that you were happy with our service. It's always a pleasure to have you as our client. Thank you for taking the time to leave this wonderful review. We look forward to seeing you again soon. Best regards, The Saks Hair Chester le Street team.

Hair by Emma

Anonymous
12th Feb 2024
5.0

Great experience and cut .

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Response from Saks Hair Chester le Street

Hi there!

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience and a fantastic cut with us. Our team always strives to provide top-notch services and it's wonderful to know that we've succeeded in doing so for you.

We hope to see you again soon and give you another amazing hair experience. Take care!

Mens haircut

David Smith
10th Feb 2024
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Twice ive used Nicola now and shes been great. Understood exactly what ive wanted. Hoghly recommend

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Response from Saks Hair Chester le Street

Hi David,

Thank you for your kind words about Nicola! We are thrilled to hear that she understood your desired look and provided great service during your visits. Your recommendation means a lot to us.

We pride ourselves on our team's ability to listen and deliver our clients' desired results. We are glad to know that Nicola was able to meet your expectations.

Hope to see you back at our salon soon!

Stacey

Lauren
9th Feb 2024
Team Member: Stacey
5.0

Stacey is absolutely fabulous at what she does, she nails it everytime. I’m completely in love with my hair from my appointment today, Stacey understands and delivers to the highest level what I ask for at every appointment, she makes the whole experience easy and comfortable from the minute you walk in the door.
She’s an absolute gem! My head wouldn’t be the same without her!

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Response from Saks Hair Chester le Street

Dear Lauren,

Thank you for taking the time to leave such lovely feedback about your recent appointment. We are thrilled to hear that Stacey provided you with an excellent experience and that you are in love with your hair. Customer satisfaction is our top priority, and we are so glad that Stacey consistently delivers to the highest level. She truly is a gem and we couldn't agree more that your head wouldn't be the same without her!

We appreciate your support and look forward to seeing you again soon at Saks Hair Chester le Street!