Response from Silhouettes Hair & Beauty
We are truly sorry to hear that you were not completely satisfied with your recent visit to our salon. It is our main goal to ensure that every customer leaves feeling happy with their hair and their overall experience.
We apologize that the colour result was not to your requirements. Under these circumstances our stylists would normally recommend a toner if the hair doesn't lift to a neutral tone. If there is anything we can do to improve the result please do not hesitate to contact us.
We will make sure to take extra care in understanding your preferences in the future. Our team values your feedback and we will work on improving our communication skills during the hair washing process.
We understand that you were looking for a relaxing experience and we regret that you couldn't enjoy a peaceful head massage. We will remind our team to respect our customers' need for a quiet and calm environment.
If you would like to contact me personally by email or telephone, I am happy to hear anything else you would like to say as it is very unusual for us to receive negative feedback.
Thank you again for bringing these issues to our attention. We truly appreciate your feedback and will use it to improve our services. We hope to have the opportunity to give you a better experience in the future.
Best regards,
Michelle
Silhouettes
[email protected]