Novo Hair

4.96
18/20 Main Road, Hockley, Essex, SS5 4QD

About us

om the moment you walk through the door of novo hair, you will start to understand why novo hair has become recognised as the leading independent salon in the area.
Every team member works to ensure that our clients experience fantastic hairdressing, combined with exceptional customer service. Using the finest products available Featuring la Biosthetique, as well as Kerastase, Olaplex, Wow and Moroccan Oil, novo hair is an affordable luxury enjoyed by over 750 clients a month.

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Opening hours

Monday 09:00 - 17:00
Tuesday 09:00 - 21:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 21:00
Friday 09:00 - 18:00
Saturday 08:00 - 17:00
Sunday Closed

Services

Hair

Our work

Reviews

4.96
66 verified reviews
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Filter by rating

Haircut and style

Sandra Morris (Nicola)
28th Mar 2025
Team Member: Nicola
4.5
Appointment verified by SaloniQ Software

As always, Nicola cuts and styles my hair exactly as I like it. She’s excellent.
The only problem today was the hairwash trainee who needed some extra guidance. I went home with a wet jumper and didn’t realise until I got home. However, she was very polite and had a nice personality.

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Response from Novo Hair

Hi Sandra (Nicola),

Thank you so much for taking the time to leave us a review. We are happy to hear that Nicola was able to give you the exact cut and style that you wanted, as she always strives to do. We apologize for the experience with the hairwash trainee. We will definitely provide her with the extra guidance she needs to improve. We appreciate your understanding and are glad to hear that she was polite and had a nice personality.

Thank you again for choosing Novo Hair and we look forward to seeing you again soon!

Team at Novo Hair

Wash and hair cut

Darren Hawkes
28th Mar 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Excellent as always and the new young lady latetia? Was great too

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Response from Novo Hair

Hi Darren,

Thank you so much for your kind review! We're glad to hear that your experience at Novo Hair was excellent as always. We strive to provide top-notch service to all our clients.

We're happy to hear that our Lilia impressed you with her skills.

Thank you for your continued support and we hope to see you again soon.

Best,
The team at Novo Hair

Excellent service from Lillie S

Margeret Hayman
25th Mar 2025
Team Member: Lillie
5.0
Appointment verified by SaloniQ Software

I found that the hair wash and shampoo that I received from Lillie was very good as was the head massage she gave me. I was very pleased with the results.

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Amazing

Anonymous
22nd Mar 2025
5.0

Amazing hairdressers the colour is always spot on! Kevin cuts my hair and honestly if you haven't been you should as you would never go anywhere else! I don't!

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Relazing

Barbara Longstaff
19th Mar 2025
Team Member: Elaine
5.0
Appointment verified by SaloniQ Software

Elaine never fails to please me with her hair styling & colouring. All staff are friendly.

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Superb

Collett English
18th Mar 2025
Team Member: Lillie
5.0
Appointment verified by SaloniQ Software

Lillie did.my colour brilliant as usual but last minute I got Scarlett to blow dry and it was a fantastic blow dry especially as she has never done it before and I know my hair is quite challengingly. It is definitely not easy to do and Scarlett did an excellent job

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Professional atmosphere

Maggie Baker
17th Mar 2025
5.0

Always very happy with my treatments
Nicola always talks me through what she is going to do and always makes sure I am happy with that decision

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Because you are worth it 😉

Caroline Ingram
15th Mar 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Had my hair coloured today with my stylist Emma Fisher 🤗 of course she made me look fabulous as always 🤩

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Good service, lovely staff

Di Wiseman
15th Mar 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Emma is very good at dealing with my hair. She’s very easy to talk to and she does a very good hairstyle. Always gets it right.

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Saturday hait

Anne Layton
14th Mar 2025
Team Member: Lillie
5.0
Appointment verified by SaloniQ Software

Lillie very patient and offered excellent advice about how to colour and cut my hair. Extremely pleased with outcome. Also advised on which products would be most suitable.

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Colour and cut

Anonymous
13th Mar 2025
Team Member: Megan
5.0

Excellent service aa always and staff always lovely
Cannot fault and such a lovely experience x

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As always

Anonymous
11th Mar 2025
5.0

Great cut, thanks

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Response from Novo Hair

Dear valued customer,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a great experience at our salon. Our team prides ourselves on providing excellent service and delivering amazing cuts to our customers.

We truly appreciate your support and hope to see you again in the future. If there is anything else we can do to make your visits even better, please do not hesitate to let us know.

Take care and have a lovely day!

Sincerely,
The team at Novo Hair

Relaxing experience

Davina Orrock
8th Mar 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

I have been using Novo for a whole now and I have always been made to feel extremely welcome and given a personal experience. Good hairdressers and they really listen to you about ' hair problems'.

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Response from Novo Hair

Hi Davina,

Thank you so much for taking the time to leave us a review. We are delighted to hear that you have been a part of our salon family for a while now and that you always feel welcomed and receive a personal experience with us.

Our team of talented hairdressers strives to provide a listening ear and solutions for any hair problems you may have. We are happy to know that we have met your expectations in this aspect.

We appreciate your continued support and we can't wait to welcome you back for your next hair appointment.

Warmly,

The Novo Hair team

Sharp as your Stanley

Ronnie Weston
7th Mar 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

As always, perfect cut, flexible and friendly as always

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Mrs

Diana Mardell
7th Mar 2025
Team Member: Kevin
5.0

Great service as usual. Everyone is super friendly and professional. Very happy with how my new hairstyle is working! Thank you 😃

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Hair Excellence

Bee Girkin
6th Mar 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

As always a most enjoyable experience, an appointment to be looked forward to. Kevin has looked after my hair for years. I couldn’t ask for more, what he doesn’t know isn’t worth knowing.

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Fab service as always

Julie Mcmillan
4th Mar 2025
Team Member: Lillie
5.0
Appointment verified by SaloniQ Software

Always a pleasure to come & have my hair done. Everyone is very friendly & attentive.

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Great salon

Donna Hardie
28th Feb 2025
Team Member: Elaine
5.0
Appointment verified by SaloniQ Software

I always have a great experience at Novo. Staff are always friendly and very helpful.
Always very pleased with my haircut.
Salon is modern and always very clean.

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Lovely colour !!

Katy Porter
28th Feb 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Emma always manages to give me a natural looking grey coverup which is perfect for helping me to feel younger !!

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Forget the rest...

Jennifer Jones
27th Feb 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

A hairdresser who makes you fall in love with your own hair, even when your own hair is particularly difficult to love.. as it is in my case ;)

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Wonderful experience

Sarah Louise
27th Feb 2025
Team Member: Natalie
5.0
Appointment verified by SaloniQ Software

As a clinically vulnerable person, I’ve struggled for a long time to find a safe hairdressing solution.

The team at Novo were absolutely brilliant. They advised me about the best day and time to come in where I could avoid crowds and reduce my risk of infection. Every member of staff I spoke to donned a face mask and my hair was cut in a private room at the back so I wasn’t too close to other people too. I felt so safe and well cared for. That quiet back room also really helped me with my sensory issues. It was lovely and quiet.

I had a wash, cut and blow dry. It was worth every penny. The whole experience was an absolute joy and my hair looks, feels and smells fantastic.

The staff are all lovely and I never felt rushed. My hairdresser also gave me lots of useful advice for styling and managing my hair type whilst also managing a chronic health condition. She really understood my struggles and was very kind and compassionate.

A 10/10 experience overall.

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Great understanding of different hair types

Claire Stride
26th Feb 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

The fact that I have had my hair styled by Kevin for nearly 40 years says it all :-) I have fine hair and he really understands how to get the best out of it. I wouldn't go anywhere else!

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Relaxing as always

JW
26th Feb 2025
Team Member: Lillie
5.0
Appointment verified by SaloniQ Software

As always made to feel welcomed as soon as you walk through the door. Lillie listens to what you want and advises when necessary.

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Cut & Colour

Tessa
25th Feb 2025
Team Member: Elaine
5.0

Wonderful service from start to finish as always. All staff friendly & attentive from walking in to walking out. So pleased with the cut, colour & finish. Wouldn’t dream of going anywhere else.

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Fab Haircut

Helen Macewan
24th Feb 2025
Team Member: Nicola
5.0
Appointment verified by SaloniQ Software

Nicola fitted me in at short notice today . My hair needed a good tidy up . As always Nicola explained what she was going to do and checked I was happy with that . Fabulous cut fabulous service all with a smile
Thsnkyou

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Great as usual !

Janice Hatch
20th Feb 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

Great cut from Kevin on my less than luscious tresses. I always feel ready to face the world after he has worked his magic !

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Holiday Hair

Mrs Pat Reeves
19th Feb 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Thanks Emma, hair looking fab and all holiday ready. 🥰

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New hair

Toni White
18th Feb 2025
Team Member: Lillie
5.0
Appointment verified by SaloniQ Software

I always love my experience at the salon and Lillie is a fantastic hairdresser she always advises me on hair colour and I’m always very happy with the result especially today she is fabulous .

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Response from Novo Hair

Hi Toni,

Thank you for taking the time to leave us a review! We are so happy to hear that you always enjoy your time at our salon and that Lillie has been able to provide you with fantastic hair results. We will be sure to pass along your kind words to Lillie.

At Novo Hair, we strive to provide exceptional service and expert advice for all of our clients. We are glad to know that we have met your expectations again today.

Thank you for choosing us as your go-to salon. We appreciate your loyalty and look forward to seeing you again soon!

Warmly,
The team at Novo Hair

Brilliant Hairdresser

Maire Purpon
16th Feb 2025
Team Member: Elaine
5.0
Appointment verified by SaloniQ Software

I have been visiting Nova for 3 years. Elaine always listenings to what I want and I am always 100% happy with my cut. It's brilliant that I have found such a great salon.

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Consistently good service!

Frances Dunkley
16th Feb 2025
Team Member: Elaine
5.0
Appointment verified by SaloniQ Software

Elaine has been taking care of my hair for more years than I care to remember! She is a skilful and talented professional - the best I’ve ever had. Thank you, Elaine!

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Lovely morning

Julie Abraham
15th Feb 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Great to get my highlights topped up by Emma and a beautiful blow dry by Joanne

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Hair colourist

Ms Sue Eldridge
15th Feb 2025
Team Member: Megan
5.0
Appointment verified by SaloniQ Software

Megan has been colouring my hair for sometime now. I am so pleased with the results and highly recommend Megan.

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First Class Salon Experience

Mrs Pauline Glanville
15th Feb 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

Always receive a first class salon experience at Novo, which is why I still go there 35 years later!

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Hair

Anonymous
13th Feb 2025
5.0

I was very pleased with the service and help Nicola gave me and would definitely recommend Novo Hair

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Longtime customer

Patricia Holder
12th Feb 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Love my visits

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Happy Customer

Denise Dawson
11th Feb 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

I have been coming to Novo hair salon for many years now and have always had Emma F as my stylist. Emma always makes sure to ask me on every appointment what I want done with my hair and if there are any changes I wish to make, she never takes it for granted that I always want the same, which is what I like, as some stylist can take you for granted if you have been with them for a long time and don’t really make an effort. Not Emma, she’s a lovely lady and always makes you feel welcome and listened to and also gives you good advice about styles and products. I have had a few hair style changes over the years and Emma has always pointed me in the right direction with them and made sure my hair is in lovely condition. All the members of staff are really pleasant and the salon is kept lovely and clean.

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Response from Novo Hair

Dear Denise,

Thank you for your kind words and continued loyalty to our salon and stylist, Emma. We are so grateful to have you as a valued client and we truly appreciate your feedback.

At Novo Hair, our top priority is to listen to our clients' needs and preferences, and we are glad to hear that Emma always takes the time to understand your desired look. We strive to make each appointment a personalised and enjoyable experience for our clients.

We take great pride in keeping our salon clean and creating a welcoming atmosphere for all our clients. Your satisfaction is very important to us, and we will make sure to pass along your kind words to our staff.

Thank you again for taking the time to share your positive experience with us. We look forward to seeing you soon and providing you with excellent service.

Best regards,

The team at Novo Hair

Mrs

Louise Hunt
7th Feb 2025
5.0

Be coming for a few years now every week.Very polite staff.Emma does my hair and she is fantastic.

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Response from Novo Hair

Hi Louise,

Thank you for taking the time to leave us a review. We are so happy to hear that you have been a loyal customer for a few years now and visit us weekly. It means a lot to us that you trust us with your hair care needs.

We are glad to know that our staff has always been polite to you. We strive to create a warm and friendly atmosphere for all our customers. We will make sure to pass on your kind words to Emma. She will be delighted to hear that you are happy with her services.

Thank you again for being a part of our salon family. We look forward to seeing you again soon.

Best,
The team at Novo Hair

Fab salon

Anne Blain
7th Feb 2025
5.0
Appointment verified by SaloniQ Software

This is a friendly salon with a great atmosphere. Having legs up with a back massage seat is a real bonus whilst your hair is being washed! Advice about any hair issues is very helpful. Always lovely results.

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Response from Novo Hair

Hi Anne,

Thank you so much for your lovely review of our salon! We are thrilled to hear that you enjoyed our friendly atmosphere and the added bonus of our back massage seat during your hair wash. Our team always strives to make our clients feel comfortable and relaxed during their visit.

We are happy to know that you find our advice helpful and that you always leave with lovely results. It means a lot to us that our efforts are appreciated by our wonderful clients like you.

We hope to see you again soon for your next hair appointment. Thank you for choosing our salon!

Warmly,
The team at Novo Hair

Colour and cut

Denise James
6th Feb 2025
5.0
Appointment verified by SaloniQ Software

Lovely colour by Emma.
And Joanna cut my hair. Amazing cut thank you Joanna.

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Hair cut

Eileen Rusby
4th Feb 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

Pleasant time spent and came out with hair looking great!!

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New hair

Anonymous
3rd Feb 2025
5.0

I’m very pleased with the service and help I received today with Nicola and very pleased with my new hairstyle, would definitely recommend.

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Happy Monday experience

Jane Gay
3rd Feb 2025
Team Member: Megan
5.0
Appointment verified by SaloniQ Software

Always a pleasure .. Great Team within the Salon from greeting to hair wash & then the cut .. I have been using this Salon for many years & have always seen a very professional Business.

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Ms

Elaine Lockhart
1st Feb 2025
Team Member: Elaine
5.0
Appointment verified by SaloniQ Software

Always a great service and fabulous hair cut and colour .

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Wet Cut

Jane Willmott
1st Feb 2025
Team Member: Joanna
4.5
Appointment verified by SaloniQ Software

Joanna was very attentive to my needs and listened to exactly what I wanted. Joanna then cut my hair in a professional and thorough way. I was very pleased with the results.

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Response from Novo Hair

Dear Jane Willmott,

Thank you so much for taking the time to leave us such a lovely review. We are thrilled to hear that you had a positive experience at our salon and that Joanna provided excellent customer service. We pride ourselves on attentive stylists who truly listen to our clients' needs and it's wonderful to hear that Joanna delivered just that. We are also glad that you are happy with your haircut. Your satisfaction is our top priority and we appreciate your kind words.

We are sorry to hear the salon was very noisy during your visit, please let Joanna know next time and she can style your hair in our colour-room which is set apart from the salon and (as a result) a very quiet space.

Thank you for choosing to visit our salon and we hope to see you again soon!

Best regards,
The team at Novo Hair

Outstanding.

Mrs Annette Broadbent
31st Jan 2025
Team Member: Elaine
5.0
Appointment verified by SaloniQ Software

Fabulous style, cut, care and experience.
Shanks Elaine.

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Discuss

Moira Sutherland
31st Jan 2025
Team Member: Emma
4.5

Emma always listens to any concerns I might have about my hair and today the net result of our conversation was that my recent perm might not have taken as well as normal due to the fact that I have been under considerable stress. It is important that a client can talk to a stylist in a relaxed manner about any concerns.

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Excellent as always

Sharon Weigelt
30th Jan 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

Emma takes excellent care of my hair. Today I had a great cut and blow dry, also hair washing by Oliver who did a very nice job with care and politeness. Such a wonderful experience each time I have an appointment with Emma. Thank you

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The top cut

Ray Duff
30th Jan 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

Excellent cut. Very happy

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Best salon around

Maria Price
25th Jan 2025
Team Member: Emma
5.0
Appointment verified by SaloniQ Software

I have been coming to Novo for a few years and see Emma S and Lillie.
Emma is an expert in colour and always gets it just right. Lillie has taken me from long hair to a short bob and always listens and seemingly effortlessly manages an amazing cut.
All the staff are so friendly and can’t do enough for you.
I honestly wouldn’t go anywhere else.

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Response from Novo Hair

Hi Maria,

Thank you for taking the time to leave us such a lovely review! We are thrilled to hear that you have been coming to our salon for a few years now and entrust our stylists with your hair. We are delighted that Emma and Lillie have consistently provided you with excellent services, and we will be sure to pass along your kind words to them.

We look forward to seeing you again soon and providing you with another fabulous experience.

Warmly,
The team at Novo Hair

Excellent care

Deborah Pocock
23rd Jan 2025
Team Member: Kevin
5.0
Appointment verified by SaloniQ Software

It's always a pleasure to come here. Everyone is so professional but friendly.

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Response from Novo Hair

Hi Deborah,

Thank you so much for taking the time to leave a review. We are thrilled to hear that you had a positive experience at our salon. Our team works hard to create a welcoming and professional atmosphere for all of our clients.

We truly appreciate your kind words and it means a lot to us that you feel comfortable and at ease when you visit us. We look forward to seeing you again soon and thank you for choosing our salon.

Best regards,
The team at Novo Hair