Response from Francesco Hair Cheltenham
Dear Mrs Emma,
Thank you for taking the time to leave a review. We are sorry to hear that your experience with us was not up to our usual standards. We always strive to provide the best service possible, but unfortunately, unexpected situations do arise.
We apologize for any inconvenience caused by the short notice cancellation of your cut due to illness. We understand that this may have affected your overall experience with us. We will make sure to address this issue with our team to avoid any similar occurrences in the future.
We are glad to hear that you were pleased with the colour by Oliwia and the blow dry by our apprentice. However, we are disappointed to hear that your colour was not checked after the blow dry. This is certainly not our usual practice, and we will make sure to remind our team to always double check their work.
We value your feedback and will take your comments on board. We hope to have the opportunity to welcome you back in the future for a better experience.
Warm regards,
The Team at Francesco Hair Cheltenham