Response from Spoilt Hair & Beauty
Dear Susanne
Thank you so much for taking the time to share your experience at our salon. We are glad to hear that you were pleased with the result and enjoyed your time with Mattilda.
We apologise for any disappointment regarding the price increase. Our team works hard to provide quality services and uses high-quality products, and unfortunately, this does result in the occasional adjustment of prices. There is also a cheaper alternative with a less experienced nail tech £18, which may suit your budget.
We understand your disappointment with the discontinuation of Trebbly. While we cannot bring it back, we have come up with new loyalty rewards and incentives, such as our new scheme of 5 visits to receive a £5 discount.
We appreciate your feedback and are always looking for ways to improve our services for our valued customers like you.
Thank you for choosing our salon and for being a loyal customer. We hope to see you again soon!
Sarah Owner
The Spoilt Hair & Beauty Team