At Roxby Hair Design, we aspire to give you the most personal and enjoyable experience possible every time you come into our salon.
We promise to listen to your needs, provide a solution to those needs and offer you a home care plan to keep your hair looking vibrant from when you leave us, to when you walk back in.
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Hair
Lovely as usual
Hi Antoinette,
Thanks so much for leaving us a review! We're thrilled to hear that you had a lovely experience with us, as always. It's been a pleasure having you as a regular customer.
We take great pride in providing consistent and high-quality services to all of our clients. Your continued support means a lot to us and we hope to see you again soon.
Take care and have a great day!
Best,
The team at Roxby Hair Design Beckenham
*Follow us on insta @roxbyhair*
Jade did such a good job as always, perfect!
Hi Chloe,
Thank you for taking the time to leave a review. We are delighted to hear that Jade did a great job as always. It is rewarding to know that our customers are pleased with our services.
At Roxby Hair Design Beckenham, we strive to provide high-quality service to make sure our customers have the best possible experience. We appreciate your patronage and thanks for the encouraging words.
Thanks again and best wishes,
The Team at Roxby Hair Design Beckenham
Follow us on Instagram @roxbyhair
I had an awful experience at another salon, which left me with horrible bright yellow highlights. Ayten corrected this and made my hair look so natural. I’m so relieved. This was my first time a Roxby, and I’ll definitely return in the future! Very friendly and cosy salon, and affordable. Highly recommend. Thanks Ayten.
Hi Gabriella,
We're so glad you had a great experience with us at Roxby Hair Design Beckenham! Your satisfaction is our top priority and we hope you have a lasting relationship with us in the future. Ayten is always happy to help achieve the best results and offer advice and support. We're so pleased you enjoyed the salon and the customer service you received. We look forward to seeing you again soon.
Thanks for taking the time to write your review,
The team at Roxby Hair Design Beckenham
Follow us on Instagram @roxbyhair
Really pleased with colour and cut. Stevie is excellent. Very professional and listened to exactly what I wanted.
Hi Sue,
Thank you for your kind words about Stevie! We at Roxby Hair Design Beckenham are delighted to hear that you were pleased with the results and that Stevie was able to deliver the exact style you wanted. We continuously strive to ensure that everyone who visits us receives an engaging and enjoyable experience.
We want to thank you for taking the time to write such a great review and for being a customer at Roxby Hair Design Beckenham!
Thank you,
The team at Roxby Hair Design Beckenham
Follow us on Instagram @roxbyhair
In seeing Jess for annual half head highlights / olaplex treatment / cut & style. What a wonderful experience; felt like a spa afternoon without the jacuzzi 🥰. The best head message too.
Hi Sue!
Thank you so much for the wonderful review! We're delighted that you had such a great experience here at Roxby Hair Design Beckenham. We're especially glad to hear that you enjoyed the head massage - each treatment should be their own spa session!
We're so happy that you left our salon feeling so refreshed and we hope that when you come back for your next appointment it will be just as good, if not better.
Again, thank you so much for your kind words - we hope to see you again soon!
Warm regards,
The team at Roxby Hair Design Beckenham
Insta @roxbyhair
www.roxbyhair.com
Professional and helpful at booking.
Had 1/2 head highlights, treatment & style.
A great and effective experience - salon is lovely.
Hi Keeley,
We thank you for taking the time to leave us a review and we're so glad to hear that you had a great experience at the salon. Our team prides themselves on being professional and helpful to ensure all our guests have an effective experience with us. We hope you’re feeling pleased with the 1/2 head highlights, treatment & style and you’re loving the results.
We appreciate your kind words about our team and salon, we have worked hard to ensure everything is kept up to a high standard and of course, we never compromise on quality.
Thank you again for your review. We hope to pamper you with us at Roxby Hair Design again soon.
Best wishes,
The team at Roxby Hair Design
Insta: @roxbyhair
Had a hair colour service today with Stevie. She was very accommodating from the moment I arrived and made the whole experience fantastic. She was able to give expert advice on what would work best and I love the achieved colour.
Hi Callum,
Thanks for taking the time to leave such a great review! We're so pleased you had such a great experience with Stevie and that the colour is exactly what you wanted. Our team works hard to provide the best services and it's fantastic that you felt taken care of.
We strive to make sure all our clients leave happy and we're delighted you did. We hope to see you in the salon again soon!
Thanks again and have a great day,
From the team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Very pleased with my haircut
Hi Lucy,
Thank you for your positive review of our salon! We strive to provide our customers with a service they can be happy with, and we're glad that we met that goal with you.
We value feedback from our customers, and we use it to ensure we keep improving our services. Your kind words motivate us to continue working hard and doing our best.
We hope to have the pleasure of welcoming you back to Roxby Hair Design Beckenham soon.
Many thanks,
The Team at Roxby Hair Design Beckenham
Follow us on Instagram @roxbyhair
Another great experience with Summer
Cut wash and blow dry
Booked in for my colour before Christmas
Summer is a really dedicated to her work and is always polite and we have a nice chat
Always happy to recommend Summer and the rest of the girls at Roxby Hair
Nothing is too much trouble always happy to help
Lovely friendly atmosphere with refreshments if you want some
Hi Lorraine,
Thank you for your glowing review of Summer's work! We're really glad to hear that you feel comfortable and enjoy our friendly atmosphere at Roxby Hair. We're so pleased that you feel confident to recommend our salon services.
We pride ourselves on all of our team and their commitment to making sure that all our customers feel comfortable when they come in for a service.
Thanks again for your kind words and for your continued loyalty to our salon.
Warm wishes,
the team at Roxby Hair Design Beckenham
Insta: @roxbyhair
as usual a good cut and colour, and Jenny is lovely and understanding. I didn't expect the delay as there seemed have been a bit of overlap with another customer, as much as these things happen and I was offered a hair treatment, it was a bit unexpected and happened previously, There did seem to be a bit of a rush because of that. Saying that all good
Hi Irina,
Thank you for your recent visit to the salon and for your kind words about our team member Jenny. We are very happy to hear that you got a good cut and colour. We apologise for any delay during your visit and hope we can make it up to you next time. We understand that time is valuable and try to ensure that we keep to our appointments.
We really appreciate your positive review, and we highly value our customers and their feedback.
Thank you again for taking the time to leave us your thoughts.
Ian at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Thank you to Jess & Summer for refreshing my hair & making me feel welcome. It set me up for the weekend.
Hi Lisa,
Thank you for sharing your review with us. It's great to hear that Jess & Summer made you feel welcome and your hair looks great. We always strive for our customers to leave feeling satisfied and we are so glad we achieved that with you. We look forward to seeing you again next time.
Warm regards,
Ian at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
It wasmy first time coming to the salon today I was very nervous as I have so many bad experiences with my hair. I was made to feel so at ease by the lovely staff my experience was excellent service Ayten did my lovely I will be putting my trust in her all the time now im so happy I have found Roxby salon as the service and the friendly staff are excellent Thank you so much
Hi Val,
Thank you so much for taking the time to write this review! We are so pleased to hear that Ayten was able to help make you feel at ease – everyone at Roxby Hair Design Beckenham prides themselves on being friendly and attentive towards our clients. We’re also glad to hear that you’ve found a salon you can trust going forward.
We’d love to welcome you back soon and thank you for your kind words.
All the best from the team at Roxby Hair Design Beckenham!
Insta: @roxbyhair
www.roxbyhair.com
So happy. Summer really took the time to listen and offer advice. Lovely colour and cut. She was attentive throughout. Booked return appointment on the spot. Salon is clean, professional and welcoming.
Dear Denise,
Thank you so much for your wonderful review, we really appreciate it. We are very proud of our team here at Roxby Hair Design Beckenham and are glad that your experience with Summer was enjoyable. We strive to give our clients the best service possible and it's wonderful to hear that you felt looked after and content with the outcome. We hope to see you back at the salon soon!
Warm regards,
The team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Summer was lovely!
Hi Tess,
We're so glad to hear you had a lovely time at the salon. We want to make sure our guests have an enjoyable experience every time they visit us, so it's great to hear that we've achieved that goal.
We hope to welcome you back soon for more pampering!
Thanks for your review!
Warmest wishes,
The team at Roxby Hair Design Beckenham
Follow us on Instagram @roxbyhair
I have a great respect for the skill and proffessionalism of Jess .
I always come out of the salon perfectly happy with my hair style and treatment at Roxby ‘s
Thank you so much for your kind words about Jess and Roxby Hair Design Beckenham. We really appreciate your continued support. We work hard to ensure that our customers get the perfect look each and every time they visit us. We are so glad to hear that we are succeeding in doing that for you. Thank you for your feedback, we have noted it.
Warmest regards,
The team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Another good cut and style
Hi Diane,
Thank you so much for your kind words about the cut and style you received at our salon. We are delighted to hear that you are so pleased with the result! Our team works hard to ensure that all of our clients leave feeling and looking their best. We hope you continue to enjoy your new look!
Thanks again for your review and for choosing us.
We look forward to having you back soon!
Warmest regards,
The team at Roxby Hair Design Beckenham
Follow us on Instagram @roxbyhair
Jenny is a fab styler, not sure I like the E mail about paying if you don't attend
Dear Nicki,
Thank you for taking the time to write a review about our salon. We're so pleased to hear that Jenny was able to provide you with the style you were looking for. We understand your concern about the payment policy regarding missed appointments and thankfully this is rarely something we employ. We really appreciate and value your time and want to make sure that we can offer our services to all guests when they come to our salon.
Again, we thank you for your feedback and our team looks forward to seeing you soon.
Warmest regards,
The Team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Friendly young lady
Hi Antoinette,
Thank you so much for leaving us such a wonderful review! We couldn't be happier to hear that our lovely young team member provided you with a friendly and enjoyable experience. All of us here at Roxby Hair Design Beckenham strive to provide each and every customer with an enjoyable and professional service.
We look forward to welcoming you back soon!
Many thanks,
The team at Roxby Hair Design Beckenham
Follow us on Insta @roxbyhair
Jess has a very calm, confident and very professional approach to the job that she does. I left very happy with the couloir and how lovely the hair looks.
Hi Rosario,
Thank you for your kind words about our team member, Jess. We’re so glad to hear that you were happy with the outcome of your visit to our salon. We take a lot of pride in providing high-quality care and it’s wonderful to hear that this was your experience with Roxby Hair Design Beckenham.
We always strive to deliver exceptional customer service, so it means a lot to hear your feedback.
Thank you for choosing us.
Warm regards,
The team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
So my first visit in many years to roxby and was really happy with finished result. Ayten was really friendly and easy to talk to which is nice as makes you feel at ease straight away. She took her care of me and blow dried my hair baa was beautifully , really happy ☺️
Hi Lisa!
Thank you for taking the time to write such a nice review for us! We are so pleased to hear you had such a lovely experience with Ayten at Roxby Hair Design Beckenham. We make sure our team is always friendly and accommodating - we believe that it helps ensure our customers have the best experience possible. We're glad your blow dry was just how you wanted it! We look forward to welcoming you back the next time you need a refresh.
Thanks again,
The Team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Lovely young lady
Hi Antoinette. Thanks for your 5 star review. We're so pleased you enjoyed your time with Summer :-) Ian, Roxby Hair Design, Beckenham
Very friendly
Hi Antoinette. Thanks for your 5 star review. We're so pleased you enjoyed your time with Summer :-) Ian, Roxby Hair Design, Beckenham
Another great experience today with Summer
This time it was for my son who was really pleased with his haircut
We are regular retuning clients and always happy to recommend
Summer really is fantastic
Thank you
Thanks Lorraine. It's always a pleasure to have you and your son with us and it's great to hear he was pleased with his haircut. Ian, Roxby Hair Design, Beckenham
Really happy with the colour & cut by Jenny. She’s a perfectionist & I’ve used her services for years. Always leave happy with the results.
Many thanks Kim. It's a pleasure hearing how happy you are with Jenny's cut & hair colour. Thank you for always choosing to spend your time with us :-) Ian, Roxby Hair Design, Beckenham
Ayten was so lovely and professional . She knew exactly what needed to be done to my hair and what style would be best for me after having several bad cuts at other salons. Thank you so much.
Hi Jackie. Sorry to hear you've had some bad experiences in other salons but we're pleased Ayten was able to advise on a style to help you love your hair again. We look forward to seeing you next time. Thank you for coming to us. Ian, Roxby Hair Design, Beckenham
Ayten was lovely and friendly very professional and gave good advise. She is an asset to Roxby.
Thanks Jackie - Ayten was chuffed to hear how much you enjoyed being with her. We look forward to seeing you again soon,. Ian, Roxby Hair Design, Beckenham
Thank you to Ayten for a super bouncy blow dry; the morning was wet and windy but she left it all pinned so I could style later at home. Oh my, I felt like a million dollars 🥰. All stayed perfect for an event in London that night.
Hi Sue. Thank you so much for your review - we're glad Ayten was able to give you a bouncy blow dry that lasted for your special night out. Our team love to help you fight the elements! We look forward to seeing you next time. Ian, Roxby Hair Design, Beckenham
It's always a good experience getting my hair done at Roxby's. I've recommended you to two more prospective clients!
Thanks Ann - we love seeing you too, and hearing about our old feline friend Sidney! Thanks for recommending us to your friends. Ian, Roxby Hair Design, Beckenham
Very relaxing experience. Summer washed my hair with a lovely head massage. Stevie’s cut and styling was exactly what I’d asked for. Very pleased
Hi. Thanks for your 5 star review. It's great to hear you enjoyed your head massage with Summer and you were pleased with Stevie's cut & style.
Ian, Roxby Hair Design, Beckenham
Stevie was giving good constructive advice , and cut my hair to my preferred length and style.She did a great job, very satisfied indeed. A lovely lady Stevie is ..Thank you ..
Thank you Wendy. We value your feedback and that Stevie's experience was helpful in creating your ideal haircut and style. We look forward to seeing you again. Ian, Roxby Hair Design, Beckenham
Very happy with haircut falls into place when I was it at home.
Hi Maureen
Thank you so much for taking the time to leave this review. We always love to hear feedback and are pleased your hair is how you'd like it, even when you're at home.
We look forward to seeing you again soon and providing you with another haircut you love.
Best wishes
Ian
Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Felt pampered and worked out glamorous can't wait for my next appointment
It's lovely to hear how pampered you felt in our salon. We look forward to making you feel glamorous again next time! Thanks Gillian :-) Ian, Roxby Hair Design, Beckenham
Excellent experience very friendly and professional
Hi Elsa,
Thank you very much for your kind review, we are so glad that you had an excellent experience at our salon. Our team strives to make each and every client feel welcome and professional service is of the highest importance to us. We hope to see you again soon!
Thanks again for leaving us your feedback,
The team at Roxby Hair Design Beckenham
Follow us on Insta @roxbyhair
Always a lovely pleasant young lady
Hi Antoinette,
Thanks for your kind words! Our team at Roxby Hair Design Beckenham strive to make our clients happy and it is always nice to know that we are being recognized for making lasting, positive impressions. We understand that great customer service is the foundation of a successful business. We’re glad you enjoyed your experience at the salon, and we look forward to welcoming you again soon.
Warm regards,
The team at Roxby Hair Design
Follow us on Insta @roxbyhair
Another lovely afternoon at Roxby. Thank you Jess and Summer for doing your magic and providing a relaxing oasis
Hi Lisa,
Thank you for another wonderful visit to Roxby Hair Design Beckenham! We're so glad you enjoyed your time here and found the atmosphere so relaxing. We take pride in our services and want to give nothing but the best to our customers. We want each and every one of our customers to feel special when they leave!
We really appreciate your kind words about Jess and Summer, they always do their best to provide professional and friendly services. We will be sure to let them know you liked their work.
Thanks again for your fantastic review. We look forward to seeing you again soon.
Warm wishes,
The team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
I was very happy with my highlights and cut/blow dry today, Jenny always takes her time and is very careful and concise.
Hi Julie,
Thank you for taking the time to leave such a great review about your experience with us at Roxby Hair Design Beckenham. We are delighted to hear that you were so pleased with your highlights and cut/blow dry. We aim to provide excellent service to all our customers and it's great to see that Jenny's care and attention was appreciated.
We value your feedback and thank you for your kind words.
Best wishes,
The Team at Roxby Hair Design Beckenham
Insta: @roxbyhair
www.roxbyhair.com
Had very good Hi Lites and cut with Jenny, as I always do. Very pleased.
Hello Diane. Many thanks for the feedback on your highlights with Jenny. We loved to hear that you're always pleased with your hair. Ian, Roxby Hair Design, Beckenham
An excellent cut snd colour as always. Jess listens to what I want and then does it, while I relax with tea, chocolates and my book! Thanks Jess
Thanks Sheila. We really appreciate the feedback on your hair cut & colour with Jess. We look forward to seeing you soon. Ian, Roxby Hair Design, Beckenham
Beautiful colour and expertly cut as always, professional and friendly, you can not take risks when it comes to your hair and Roxby ensures you get exactly what you pay for, thanks ?
Hi Kim. Many thanks for your lovely feedback on the hair cut and colour. We're so pleased you enjoyed your visit. Ian, Roxby Hair Design, Beckenham
Ayten, as usual does a brilliant job. Very professional.
Hi Bernadette. Thank you so much for your feedback. We're pleased to hear you enjoyed your hair colour with Ayten and look forward to seeing you in our salon again soon.
Many thanks
Ian, Roxby Hair Design Beckenham
Another excellent cut and blow-dry by Stevie!
Hi Carol. Thank you so much for your review. It's great to hear you liked your hair cut & style with Stevie. We look forward to seeing you next time you visit the salon.
Best wishes, Ian, Roxby Hair Design Beckenham
I love the magic of the colours Jenny uses. The price is reasonable and I am always pampered when I go to Roxby. It’s a great experience and I feel amazing walking out of the salon.
Wow, thanks Jane! It's lovely to hear how much you love your hair colour and time in our salon. Thank you so much for your loyalty and we're pleased you feel pampered. Ian, Roxby Hair Design Beckenham
I will always be so grateful to Ayten. When we first discovered her, my autistic daughter needed help. She has a pathologically demand avoidance (PDA) profile which means that every demand causes a trauma response. She has multiple panic attacks a day. The PDA along with her sensory sensitivities mean that brushing hair is difficult. But it also means she will not have it cut. As a result her hair had become really matted. I had tried for more than a month to fix this myself, and then I reached out for help. Another SEN parent recommended Ayten. She has been incredible. She has been kind and patient. There has been no judgement. She turned the music down, offered to let my daughter choose the music and made it fun. We were even a ld Uk bring our dog, as she helots to calm our daughter.. Ayten could see when my daughter was struggling and immediately stopped. My daughter had as many breaks as she needed. Was able to get up and walk around. Ayten always asked permission to start again. The detangling process took 4 appointments. These were 3-4.5 hours long each time. Ayten made these a safe space, and not once showed any sign of tiredness or frustration . After the first appointment my daughter said “this is a nice hairdressers”. The last hairdressers we had been to resulted in her having a meltdown, which was awful, we had to leave early and could never go back. Ayten and her colleagues created a space where my daughter was (and is) happy to return. My daughters hair is now finally tangle free. My daughter is currently enjoying looking after her hair again. We now plan regular appointments to wash (another miracle as she struggles with this too) dry and plait her hair, building up to a point where she feels safe enough to have a trim. Ayten and her team have created a space where my daughter feels safe and for that i will always be grateful.
Hi Beckie. Many thanks for your lovely review. It's been a pleasure having your daughter with us and it's really touching to know she feels so comfortable and happy with Ayten in our salon. We look forward to many more visits and helping to continue offering a safe space for your daughter. Ian, Roxby Hair Design Beckenham
As always Ayten did an accurate and stylish cut
Hi Lindis. Thank you so much for writing this review, we always appreciate feedback. I’m really happy to hear that your hair cut was accurate and stylist.
See you soon
Ian, Roxby Hair Design Beckenham
Always have a lovely experience at Roxby. I had a great cut and style from Ayten today. She was very friendly and asked frequently what I liked, even down to the smells of the products to check I liked them. It was very efficient from start to finish, even got my coffee super quickly!
Thanks Lauren. We're really pleased you enjoyed your haircut and style with Ayten. Also great to know you appreciate our lovely smelling products and of course, the coffee :-) We look forward to seeing you next time. Ian, Roxby Hair Design, Beckenham
I didn't have the same positive experience as I'd had the first time visiting with a different stylist. Nothing wrong with the cut or the stylist exactly. Just a less relaxing experience. I was sold to constantly & felt uncomfortable when I had to ask if 'smoothing over my hair' would cost as if I had a blow dry. People are on budgets so being more transparent with costs would be helpful.
Thanks for your feedback. I'm sorry to hear you didn't completely enjoy your recent visit. We like everyone to be 100% happy with their visit in every aspect and like the opportunity to put things right if that hasn't happened.
We do have different pricing levels and hope that there is something for every budget. Our guide pricing is on our website and online booking system and Libby's price was our lowest for a cut with rough dry at £44, whereas Jess charges more on a higher level. We do also currently offer services as a model for 50% off those entry levels prices and we completely appreciate times are difficult financially for many people so are always happy to clarify pricing or suggest alternatives where possible.
I'm also sorry to hear you felt sold to. Nobody likes that. We do encourage our team to recommend how to maintain hair condition and style at home, but I'm sorry if you felt Libby was overzealous on this.
I hope that you will visit us again and that your experience will be much more pleasant. If there's anything I can do to help, please get in touch with me personally. Many thanks, Ian, Roxby Hair Design
Very well looked after
Thanks for your feedback Jenny. It was lovely to have you with us and look forward to seeing you next time. Ian, Roxby Hair Design, Beckenham
Good job as always knows how I like it.
Many thanks for your feedback. It's great to hear your stylist remembers to give you the personal style you like. Ian, Roxby Hair Design, Beckenham
Libby was very thorough, precise and gentle with all the treatments she did today for me. She was very kind, I will book with her again. Thank you Libby
Thank you so much for your review and comments. We're so pleased to know you were happy with your extensions and service with Libby. We hope to see you soon. Ian, Roxby Hair Design, Beckenham
After a very distressing result from another salon, Libby calmed me, reassured me and made me feel beautiful again. Can’t thank her enough, beautiful colour and cut.
Thanks Kim. I'm pleased to learn that Libby was able to reassure and give you great results with us. We really appreciate the feedback. Ian, Roxby Hair Design, Beckenham
At Roxby Hair Design, we aspire to give you the most personal and enjoyable experience possible every time you come into our salon.
We promise to listen to your needs, provide a solution to those needs and offer you a home care plan to keep your hair looking vibrant from when you leave us, to when you walk back in.
