Response from HOB Salons - Camden
Dear Teresa,
Thank you for taking the time to share your experience at our salon. We are sorry to hear that your recent visits were not up to our usual standards.
We understand that the change of stylist can be unsettling and we apologize that we were unable to meet your expectations. We strive to ensure our colorists are trained to deliver consistent results, but unfortunately, it seems that this was not the case during your last visit.
We take feedback seriously and we appreciate you bringing this to our attention. In the future, we recommend communicating your preferences clearly with your stylist to avoid any misunderstandings.
Please know that we value your patronage and we would love the opportunity to restore your trust in us. We would be happy to schedule a complimentary consultation with you to discuss your concerns and find a solution that meets your needs.
Thank you again for your feedback and we hope to see you soon.
Best,
The team at HOB Salons - Camden