TONI&GUY Long Acre

75 Long Acre, Covent Garden, Greater London, WC2E 9JS

About us

At TONI&GUY on Long Acre, our hairdressers and stylists will take the time to get to know you and your hair - so you can be confident you will look your best. Our Long Acre Salon in Covent Garden is the perfect place for all your hairdressing needs. Let us spoil you. Expertly educated, our teams deliver superior hairdressing and treatments, and our beautifully designed salons offer you a space to relax.

Read more...

Opening hours

Monday 09:00 - 21:00
Tuesday 09:00 - 21:00
Wednesday 09:00 - 21:00
Thursday 09:00 - 21:00
Friday 09:00 - 21:00
Saturday 08:00 - 19:00
Sunday 10:00 - 18:00

Reviews

4.78
525 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Blow dry

Anonymous
19th Sep 2019
4.0

George was great!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Thank you for your review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto George.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Thankyou

Janet Fitch
14th Sep 2019
Team Member: Michela
4.5
Appointment verified by SALONGENIUS Software

Really good blow dry and excellent service as always
I do miss Janet though
Please tell her

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Janet,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Michela.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Amazing!

Sam
14th Sep 2019
Team Member: Reza
5.0
Appointment verified by SALONGENIUS Software

Reza is a wizard with scissors - he listened to what I wanted and delivered exactly. I make a special trip to get my hair cut by him (I live 100 miles away...)

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Sam,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Reza.

We look forward to seeing you again on your next visit to london.

Thanks,
The Toni&Guy Long Acre Team

Amazing service

Tiran
13th Sep 2019
Team Member: Reza
5.0
Appointment verified by SALONGENIUS Software

I am always 100% pleased with the service I receive from Reza.
He is an absolutely brilliant hair stylist, so talented in his work and so professional in his service.
He is the reason I have been cutting my hair with Toni & Guy for the passed 7 years.
I’m so pleased with my glamorous new hair cut, thank you!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Tiran,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Reza, he is a true professional.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

I’ll miss George

Sarah
12th Sep 2019
Team Member: George
4.5
Appointment verified by SALONGENIUS Software

I have always loved going to this salon. George does an amazing job with my hair and there’s always been a really warm atmosphere. Janet in particular has always brightened up my day. But for some reason T&G has decided to move their staff to other salons without considering staff wishes or those of their regular customers. For someone like me who goes to a salon for the skill of the stylist rather than the brand this is really frustrating. I no longer have a reason to go to this particular salon so will probably look around to see what else is available in the area.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Sarah
We also believe George is an amazing hair dresser, and his skills are much needed full time at our westfeild white city branch, where he already works 3 days a week.
we do not take moving staff lightley and do consider our staff and clients when making these decisions, and this is why we gave George 2 months notice of our plan to move him, and to give him time to tell his clinets where he will be working so they can follow him if they choose to.
many thanks
Richard
Salon manager

Gorgeous George

Pat
12th Sep 2019
Team Member: George
4.5
Appointment verified by SALONGENIUS Software

George is a really skilled hairdresser and I am so upset to hear that he may not be working in long acre any longer. You will be losing a fabulous talented member of staff.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Pat
We are sad to see him go too, but he is needed by our westfeild white city branch where he already works 3 days a week.
Many thanks
Richard
salon manager

Fabulous

Jean-Louis Bianchi
9th Sep 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

Fabulous service, 5 stars stylist.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Jean-Louis,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Jiyounge.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Change of haircut!

Laura
29th Aug 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

I had been letting my hair grow for some time and have always had long hair. So I was very scared when I went to the salon asking for a new short haircut. Janet did such an amazing job, I was quite shocked by the change at first but I am now in love with my new haircut, and wouldn’t change it for the world, thanks Janet for such an amazing job !

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Laura,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Janet.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Change of haircut!

Laura
29th Aug 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

I had been letting my hair grow for some time and have always had long hair. So I was very scared when I went to the salon asking for a new short haircut. Janet did such an amazing job, I was quite shocked by the change at first but I am now in love with my new haircut, and wouldn’t change it for the world, thanks Janet for such an amazing job !

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Laura,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Janet.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Haircut and styling

Dina Kruchina
26th Aug 2019
Team Member: Gerald
5.0
Appointment verified by SALONGENIUS Software

This was an amazing experience, I finally found a master of arts who can create a hairstyle that works for me, exactly as I would like to have it and a bit more stylish! Thank you so much, Gerald, and for the advice about styling products I took away with me! See you soon! Of course the salon itself is a very atmospheric place with very nice people, I really enjoyed the magic experience from first till last minute spent here, thank you, guys!!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Dina,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Gerald.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Great cut

Mark
24th Aug 2019
Team Member: Gerald
5.0
Appointment verified by SALONGENIUS Software

Gerald is an excellent stylist who takes his time and is always helpful. Great chat too.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Mark,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Gerald.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Yes

Janet Fitch
23rd Aug 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

She’s terrific

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Janet,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! I shall pass the feedback onto Janet.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Great Service!

Tom Zheng
16th Aug 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Great service as per usual, very happy with the end result. The sparkling wine was a very nice touch!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Tom,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Great Service!

Tom Zheng
16th Aug 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Great service as per usual, very happy with the end result. The sparkling wine was a very nice touch!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Tom,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Great experience

Europhile in London
16th Aug 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Easy to get a last minute appointment. All staff friendly and attentive. Great service. Janet was FAB and entertaining to talk to whilst executing my brill haircut ...

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback to Janet.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Haircut

Sam
10th Aug 2019
1.5
Appointment verified by SALONGENIUS Software

Had my haircut with ***** on Saturday and was really disappointed with how the appointment went. First of all, my girlfriend was extremely annoyed by *****’s comments regarding a previous hairdresser that I’ve had (*****). I found her comments to be quite rude and personally I felt uncomfortable. Getting called a ‘pussy’ in front of my girlfriend and another customer next to me is an absolute joke and you should really look at the way you treat customers, especially when they’re paying a huge amount of money. Understand that she wasn’t being horrible but there’s a time and a place to act like that. Making snarky comments and telling me that I should be taking my girlfriend to more expensive places rather than a pub is just completely uncalled for. Can’t believe I’ve now payed that amount of money for an experience like that.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Sam
i am very sorry that you had this experiance in the salon. This is not normal service for our salon and I will be speak to the stylist and making them aware that this is not acceptable.
please contact me on 02078365200 so we can discuss this further.

Richard Draude
salon manager
Toni&Guy long acre

Whitaker

Maribel
9th Aug 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

Very attentive and and gave me the cut I asked for, a fantastic result.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Maribel,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Awesome

Jordan
9th Aug 2019
Team Member: Gerald
5.0
Appointment verified by SALONGENIUS Software

Perfect haircut every time!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Jordan,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Excellent experience

Michael
9th Aug 2019
Team Member: Michela
5.0
Appointment verified by SALONGENIUS Software

Great experience. Excellent friendly easy going service. Super friendly with baby who was happy throughout the service. On top of this Michaela is a great hair dresser.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Michael,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback to Michela.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

2nd permanent wave

hilary elizabeth sands
4th Aug 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

Great perm.
It’s been easy to manage and just The right amount of curl. Thanks

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Hilary,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Summer haircut

Nicola Stephenson
1st Aug 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Janet always gives an A plus haircut which suits me. She is friendly and relaxed and she makes visiting the salon an empowering experience

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Nicola

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback onto Janet.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Amazing

Lata Gami
31st Jul 2019
Team Member: Jiyoung
5.0

Jiyoung is an exceptional hair stylist,she takes great detail in cutting my hair and making it look so amazing. Always a pleasure to have jiyoung cutting my hair.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Lata,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback onto Jiyoung.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Excellent cut, friendly service, but took a long time

Lydia
31st Jul 2019
4.0
Appointment verified by SALONGENIUS Software

I was happy with the cut, but it took far too long (an hour and a half). I was disappointed that I’ve had a more confident, timely service from a Toni & Guy stylist for the same price at a different branch.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Lydia,

All our stylist are fully qualified, but at sylist level they do have less experience and this can sometimes mean the haircut can take longer. We are sorry for any convience this has caused you, but we are glad that you are happy with the result of your hair cut.

Toni and Guy, Long Acre

Cut and Blow Dry

Helen Taylor
31st Jul 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

Really pleased with the service I received. She was quick, efficient and professional. Will rebook.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Helen,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Men’s Haircut

Graham
31st Jul 2019
Team Member: Gerald
5.0
Appointment verified by SALONGENIUS Software

I’ve been having my haircut about every 4 weeks at this salon for about a year now. The service and friendliness of the staff has always been excellent, so much so, that I intend continuing to use this salon despite moving out of London.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Graham,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback onto Gerald.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Colour

Gemma Smith
29th Jul 2019
Team Member: Gerald
5.0
Appointment verified by SALONGENIUS Software

Excellent top professional service as always from Gerald. Wouldn’t hesitate to recommend. Salon staff all very helpful and welcoming.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Gemma,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback onto Gerald.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Miss

Anonymous
27th Jul 2019
Team Member: Michela
5.0

Excellent service

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Cut

Simon
26th Jul 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

A little bit warm - could do with extra AC

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Simon,

We do apologise that the salon was warm. Unfortunetly the air con had broken, but it is back up and running now. The salon will be nice and cool for your next visit.

We look forward to seeing you at your next appointment.

Toni and Guy, Long Acre.

Trim

Phil
24th Jul 2019
Team Member: Michela
5.0
Appointment verified by SALONGENIUS Software

Excellent haircut and experience. I feel like a VIP! Michela is a great hairdresser and lovely person to talk to.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Phil,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback onto Michela.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Thank you

Simon Munday
23rd Jul 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

Thanks again for a brilliant haircut as always perfect.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Simon,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Excellent cut

Mark
19th Jul 2019
Team Member: Gerald
5.0
Appointment verified by SALONGENIUS Software

Thank you Gerald. Really good cut.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Mark,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the feedback to Gerald.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Great cut and blow dry

Elizabeth Wilde
17th Jul 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Janet has sorted out my hair for me in no time, given me a great cut and made me smile this evening! Thank you so much Janet

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Elizabeth,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback to Janet.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Hair cut

Annie
16th Jul 2019
Team Member: Reza
5.0
Appointment verified by SALONGENIUS Software

Thank you so much. You have magic hands. So pleased.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Annie,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Amazing service!

Tom Zheng
16th Jul 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Amazing service as usual! Very satisfied with the end result.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Tom,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Dying my hair

Eliseth
15th Jul 2019
3.5
Appointment verified by SALONGENIUS Software

I asked him and showed him which colour I would like to achieve and instead of him choosing it he came and show me the colours, for me to choose, I don’t have experience and I am not an expert. So what happened was my hair became red instead of light brown the picture I had showed him.
I did not say anything as I was trying to see what went wrong with the colour.
Took me few hours to realised he was the one who should choose the colour to get to the colour I want. I never went to a salon where I had to choose colour to dye my hair, usually is the stylist who have to known.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Ellseth,

Sorry that we did not achieve your desired colour this time. We aim to achieve the highest standard, and this sometimes involves using visual aids such as shade charts to make sure we understand fully what tonality the client wants, especially when clients bring in pictures that are of different shades of hair.
The colour will then be tailored to your hair which doesn’t mean that the colour you look at in the shade chart is the colour used.
Unfortunately, when there is existing colour on the hair we cannot always achieve the desired result in one session.
Please feel to give us a call on 02078365200, so that we can discuss this further.

many thanks
Emma
receptionist Toni&Guy long acre

Sunday Experience

Nikki Clarkson
14th Jul 2019
Team Member: Emma
5.0
Appointment verified by SALONGENIUS Software

Fabulous experience. Gréât colourist too...

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Nikki,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback to Emma.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Amazing, thanks

Claire singer
14th Jul 2019
Team Member: Michela
5.0
Appointment verified by SALONGENIUS Software

Thanks so much for my fabulous cut

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Claire,

Thank you for such a great review! We are so pleased you enjoyed your experience with us!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Breath of fresh air

Sarah Martin
12th Jul 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

I made a fairly spontaneous appointment, as was going to be in Covent Garden for a meeting, and it was one of the most enjoyable salon experiences I have ever had (and I have been to some of the top hairdressers in both London and Sydney). It occupies a beautifully bright, airy space and, despite being close to the heart of the hustle and bustle of Covent Garden, has a peaceful and friendly atmosphere. Jiyoung is lovely and did a fabulous job - was absolutely thrilled with both the cut and blow dry. HIGHLY RECOMMEND.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Sarah,

Thank you for such a great review! We are so pleased you enjoyed your experience with us! We shall pass on the great feedback to Jiyoung.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Hair cut

Karly
10th Jul 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

I had a great experience and am very happy with my hair cut!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Karly,

Thank you for such a great review!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Super good

Christine
6th Jul 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Very good experience Janet still did my hair even though im 20 minutes late.im bery impressed with the outcome

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Christine,

Thank you for such a great review!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Cut and blow dry

Amanda
5th Jul 2019
Team Member: Janet
5.0
Appointment verified by SALONGENIUS Software

Perfect cut and blow dry

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Amanda,

Thank you for such a great review!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Great haircut

Josh
2nd Jul 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

Jiyoung really took time and trouble and I was really pleased with the result. Thanks Jiyoung.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Josh,

Thank you for such a great review!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Jiyoung is a magician

Jamie
10th Jun 2019
Team Member: Jiyoung
5.0
Appointment verified by SALONGENIUS Software

Whenever Jiyoung is busy and I'm forced to go somewhere else it is always a disaster. She is the best.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Jamie,

Thank you for such a great review!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Reza

Andrei Constantinescu
8th Jun 2019
Team Member: Reza
5.0

Reza is simply the best, he does a fantastic job when it comes to creating a new look that always will amaze. Never had a problem with the end result and his suggestions always led to an awesome hairstyle. Not to mention that the atmosphere is always joyful and time passes without knowing. Would recommend without any hesitation.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Andrei,

Thank you for such a great review! We shall pass on the great review to Reza.

We look forward to seeing you again soon. Loyal customer of ours.

Thanks,
The Toni&Guy Long Acre Team

Customer

Kevin F
8th Jun 2019
Team Member: Janet
5.0

Very friendly and v good cut!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Kevin

Thank you for such a great review!

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Reza rocks

Mali
7th Jun 2019
Team Member: Reza
5.0
Appointment verified by SALONGENIUS Software

Reza is a legend. I'll follow him to the moon and back. The staff at Long acre are very friendly and wonderful.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Mali,

Thank you for such a great review! We shall pass on the great review to Reza. We are so grateful you love the salon.

We look forward to seeing you again soon

Thanks,
The Toni&Guy Long Acre Team

Best hair cut

Jessica
4th Jun 2019
Team Member: George
5.0
Appointment verified by SALONGENIUS Software

I'm really happy with my hair for the second time in a row. Everyone is very welcoming and friendly at the salon. George is great and had good vision as I never know what to go for. And I'm always happy with what he comes up with.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

hi Jessica
thank you for taking the time to leave a review, wil;l will pass on you words of praise to george.
we look forward to welcoming you back soon.
many thanks
richard
salon manager

Colour perfect

4th Jun 2019
Team Member: Richard
5.0
Appointment verified by SALONGENIUS Software

Richard is just brilliant at know how to use colour to make my fine hair appear so much thicker while looking natural. You leave feeling fab and full of cofnidence

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Debs
thank you for leaving a review, its always a pleasure to colour your hair.
look forward to seeing you again soon
richard
salon manager

Ok but

Anastasia
4th Jun 2019
2.5
Appointment verified by SALONGENIUS Software

ok Haircut pretty straight forward, the whole thing lasted 30 mins and I paid £68 that’s rediculus. The stylist was ok but she didn’t put a lot of effort and detail in her work, it was an in and out kinda thing. I expected more for the prices they charge.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Anastasia
im sorry to hear that you are unhappy, we aim to provide the best customer service and im sorry to hear that we didnt get it right for you this time.
please give me a call on 02078365200 and we can discuss it further and hopefuly correct this for you.
many thanks
Richard
salon manager

Very bad haircut

Cristina
3rd Jun 2019
1.5
Appointment verified by SALONGENIUS Software

The worst experience/haircut so far. Went there on 17th of April 1st time, paid 68£, few days later when I washed my hair at home I realise my haircut was asymmetric and my fringe wasn’t a fringe at all. Next Friday went back, ***** was in holiday, a different hairstylist saw me, told her what was my concerned, been told that I need a re-do but it has to be with the same person (*****). Due to the fact that he was away I got the appointment for 1st of June, ***** was trying to tell me that I am wrong although It was obvious that I couldn’t see anything because of a very long fringe and the rest was so messed up you couldn’t say I just had a haircut. However, after a very bad hair wash( not longer than 2 min) he tried to fix my haircut, still a mess and on top of that charged me 50£. I am so unhappy that I never want to go back to any Toni and Guy, I totally lost confidence in them. After paying 118£ I still need a haircut. Ps: I’ve noticed a sort of conspiracy between ***** and the woman working at the reception (debating how much to charge me)..... Very unprofessional.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Long Acre

Hi Cristina
im sorry to hear that you are not happy with your service. we aim to provid the best customer service and im sorry that we didnt get it right for you this time.
when you visited us on 1st june you where charged for a blow dry and not a hair cut, this was the convesation that you saw at the desk and was not them try to conspire against you, it was the stylist telling the receptionist not to charge you for a hair cut.
we do not charge clients again if they are unhappy with a hair cut, if they return within a 2 weeks of the 1st appointment, but as it
was nearly 7 weeks since your 1st appointment this is why you where charged £50 for a blowdry.
when you came in to the salon the friday after your 1st appointment, the stylist that spoke to you advised you that she didnt have time to do it for you right then but if you could come back later she could book you an appointment and she would happily do it for you, or if you where happy for the stylist who initialy cut it to redo it this may be better as she was not aware of what you had discussed in your first consultation.
if you would like to give me a call in the salon on 02078365200, i would be happy to discuss this with you further and hopefuly be able to rectify the problem for you.

many thank
Richard Draude
salon manager