TONI&GUY North Audley Street

This never happened to me. From the outset I had a weird feeling. Came in for a cut - ended up with a formless cut, my hair looked dirty as unwashed afterwards because of all the useless amount of product, I had to clean them straight away when back home. Paid a ridiculous amount of money.

I feel so bad writing this review, but have just paid for a haircut that I ended up having to re-cut it myself afterwards. My issue is more with how a professional cut is "supposed" to be done rather than with the stylist. I would have gotten the same result from any of their colleagues. I’m sure that as a professional stylist, following their training and rules of a haircut, it was done perfectly right. Massive apologies to my stylist, you were so lovely, please try not to take this personally!

I generally cut my own hair but being very busy and in desperate need of a cut, I gave in and went to a professional (2nd time I've risked doing so and had to correct afterwards). The stylist was lovely, friendly, and cared about the cut matching what I described/had shown pics of at the start of the appointment. I have very long, quite thin hair, so completely trusted them to make what I was asking for work: lots of layers up to quite short lengths to give body and lots of shorter layers framing my face. They continuously asked if I was happy with the cut - Yes! In the salon it looked lovely. They even took time to demo how to style it myself at home. This all took the full appointed hour to complete so I felt it was fine, that we were out of time and it'll do.

Once I got home and had a proper look, it appeared to be 2 very obvious, blunt layers with a very small, blunt section at the front to “frame” my face. It was still too heavy with no volume, not at all what I asked for or had shown. So, I made the time and cut my hair myself that night. I cut off about half a kilo of hair and I've still managed to keep the same length, add lots of nicely blended layers. It now has lots of body, looks much thicker, and I have a lovely frame around my face. I just don't understand how/why a professional hairdresser can't do the same, their rules for a cut are just so restrictive - they need more freedom! I didn't return to the salon to get the cut fixed as it would have been a waste of everyone's time.

Amazin colour, cut and blow dry, as always. He’s the best!

Happy with the haircut

Amazing as always! My friends all complimented me on how great my hair looked!

Brilliant

Very talented stylist and very welcoming team! Always do an excellent job !

I want to thank Giota, Freddie and the whole team for pulling out all the stops to make sure that everyone who wanted their hair done before Lockdown 2 (December 5th 2020) was accommodated. They all worked a solid twelve hours a day to make this happen, plus keeping the salon cleansed and safe.
Giota, as always, went beyond, beyond!! I cannot say often enough how dedicated, creative and innovative she is. Her passion and love for what she does shines through. She listens, suggests and has infinite attention to detail making every visit to the salon a new experience. Giota wants everyone to walk out of the salon happy and transformed with glossy, stylish hair in immaculate condition.....this she delivers every time.
Thank you once again everyone and please all stay safe.

I came in to have my colour corrected and maddie did an amazing job!

Very professional and friendly! Loved my blowdry

Superb colour, cut, customer care and welcome - thank you so much.

Giota is just wonderful and yet again another positive hair cut and colour.. Good to see more of the North Audley team back in the salon too.. thank you for a wonderful visit

Maddie is consistently amazing! My hair always turns out perfect and Maddie always gives the best advice when I want to try something new, be it a new look or a new product. She’s also really warm and friendly so the overall experience is just lovely. Couldn’t ask for anything more from a salon experience.

She is the best in hair styling

It was my great first experience

Super happy with my haircut! Louis always does such an good job! Super precise and knows what he is doing.

I've been coming to this Toni & Guy branch for over 2 years and always get amazing haircuts and colours with stylist Giota.
I wouldn't go anywhere else!

Giota has been colouring / cutting my hair for 4 years. Not only do I always get treated so well in the salon, I basically trust Giota to do anything as her judgement is always excellent

Giota continues to work her magic on my hair.....best colour, best cut, best blow dry I have ever had!
But now during these scary pandemic times, it is vital that I feel safe and protected using the salon...(I am one of the most anxious people on earth!) So this is a major issue for me.
And I can honestly say I do! 100%! Because the salon is kept spotlessly clean and sanitised. Everything is wiped down before and after each appointment. A hand sanitiser is always available. All staff wear masks and visors. Clients are given one use disposable masks and gowns. The stylist does everything including washing hair....to limit contact with others.
I want to congratulate and thank Freddie, Giota and all the staff for their stringent attention to detail.
My visits to the salon continue to be anxiety free and a wonderful experience.

Giota is always so personable, helpful and listens patiently to my ideas that are not very radical however Giota interprets my can my hair be dark but not too dark long but it feels heavy what can we do to give it volume? I leave feeling I have had a chat with my friend and have a fab haircut with perfect colour.. Thank you Giota

Staff were excellent, genuinely friendly and attentive without being overbearing. Giota was very nice, I’m probably a difficult customer because I don’t have a clear idea of how I want my hair to look. She talked me through some suggestions and I am thankful I let her do her thing. Giota was very friendly throughout, and recommended me some products specific to my thin hair. Im very happy with my haircut and the service overall from the team here. I would book again for sure.

She is kind and friendly, know what i want and so it exactly the same or better I always come to her for my hair ( colour, cut and treatments).

Sorry forgot name. She was lovely really friendly and my hair is amazing. Will definitely going back again.

Attentive and careful haircut

Fantastic cut
Makes my weave look natural

Lovely lady. She’s a star.

First time in this salon today and it's the best cut and colour service I've had in so many years!! Giota was amaaazing! She made me feel so comfortable, listened to what I wanted and offered the best advice for what would suit me...and she was right! I love my new hair and can't recommend her enough! I've had so many compliments on my hair. The salon was the cleanest I've been in. The staff were all very friendly and there was a lovely atmosphere (unlike some salons). I'll definitely be coming back to Giota from now on.

Great first visit to the salon and Giota did a great job of understanding what I wanted and advising what the best options would be, and gave good aftercare advice. The cut and Keratin treatment were excellent and right for my hair. Friendly service from all the staff there that day too. I recommend this salon.

I’m a frequent customer at Toni & Guy North Audley street and I always choose Giota - she’s an amazing stylist, she always achieves the perfect colour/shade for my highlights and the hair cut is so precise! I feel like a whole new person every time!

Loved catching up with Giota who has been doing my highlights for sometime. Today she cut my hair amazingly and i went for a new looked which I really like! Thank you!

Very kind staff very friendly alyna the hairdresser love it perfect hair cut?❤️

Maddie tailored my hair colour to what I wanted and gave great suggestions on how to maintain the colour. Felt so at comfort during the whole process and extremely happy with the result.

She is just too good. Highly recommend stylist

Lovely experience owing to lovely stylist alyna who was completely friendly and knew exactly what was needed.

Yesterday it was my first visit to my salon and have my hair cut since lockdown . The salon have this lovely vibe and every one is so friendly . Having a hair cut by Loise was so amazing ! Really happy with my hair and all experience . Thank you Louise . Love. Tatiana

As ever, Giota is so good at doing a keratin treatment on my unruly long hair. She is a pleasure too to spend many hours with, even under a visor and mask!

She was wonderful and she did a very great job and made such a nice atmosphere to be in. Would 10/10 come back to her again.

I haven’t had my haircut in a really long time and was really excited to get it done. Maddie is probably my favourite hair dresser I have EVER been to. She was so welcoming, accommodating and fun! I’m beyond thrilled with how she’s cut my hair and I already can’t wait to come back! Xxx

Excellent and friendly hairdresser. Giota is very talented in both cut and colour. The team are highly professional and friendly.

Maddy was very professional, and the haircut that I received was very good. I highly recommend her to you.

Excellent

Post lockdown, I'd been managing, just about. It took only minutes to remind me why I travel to Audley street for a haircut, it is well worth the journey from Birmingham! Good customer service good haircut, she has a way of knowing exactly what I want. Well done T&G for raising the standard.

Great Team and very good services
I truly recomanded this salon,they will take care of you ?❤️
Clarissa is one of the best hairdresser from my opinion??

Being back to my favourite art director Giota just felt awesome! The result achieved for my highlights once more perfect and the salon was spotless n this post covid era! Freddie always trying his best to accommodate our appointments and the rest team always with a smile offering the best service. Super highly recommended salon and Giota is one to trust with your hair 100% Thank you guys ❤️

After 4 months of not being able to have a haircut, and when my dull hair was starting to affect my mood... Giota came to the rescue once again.

Her technical skills are second to none, but this review is about her humanness.

Giota took the time to understand what I wanted, she listened, she offer creative suggestions and made sure overall colour, highlights and haircut were perfect. Above all, I really appreciate her for staying way beyond her normal hours of work to ensure I got the best possible look.

You are my hero Giota! And kudos to the entire team at the salon for supporting the entire experience yesterday.

It was great to be back! See u again soon!

Raquel

Thanks Toni & Guy for rescuing me from the lockdown look and transforming my hair into a great cut in a sultry gold shade. Plus excellent Covid 19-safe care every inch of the way. As new normal as it can get.

Giota is absolutely fantastic. She has been doing my hair for a while and it's always been great, but yesterday'€™s result was honestly superb and and way beyond my expectations

Very well looked after by Giota and delighted with the cut. Everyone was polite and welcoming

George always cuts my hair perfect. I was his first client after lockdown was lifted, and he hasn’t lost his magic touch!

He cuts both ladies and gents, so whichever hair related need you have, George can fix it!

We get masks and disposable gowns so it feels safe and clean.

So glad you all back. Fantastic hair cut