Response from HOB Salons - Northwood
Dear Melanie,
Thank you for taking the time to share your feedback regarding your recent visit to our salon. We are saddened to hear that your experience did not meet your expectations and we sincerely apologize for any discomfort or inconvenience caused.
Maintaining a high level of customer service is of utmost importance to us, and we pride ourselves on delivering personalized and attentive treatments to all our clients. It deeply concerns us to know that this was not reflected during your visit.
Please know that we have addressed your concerns with our team, as we strive to continuously improve and provide the best service possible. We would love the opportunity to make it up to you and have you back at our salon. We assure you that your next appointment will exceed your expectations.
Thank you again for bringing this to our attention, and we hope to have the pleasure of welcoming you back in the future.
Best regards,
The team at HOB Salons - Northwood