Response from TONI&GUY Putney
Dear David,
Thank you for taking the time to provide us with your review and feedback on your experiences at TONI&GUY Putney.
We'd like to assure you that our main aim as a salon group is to please our clients. We want every client to leave our salons feeling 100% satisfied, having had a positive experience. Reviews such as yours are invaluable in helping us continue to maintain the high standards our clients expect from TONI&GUY.
You have raised some very important points in your review, which I can assure you we will look into and act upon.
As a valued customer, we're genuinely sorry that your positive feelings toward the brand have begun to decline, we like to address with each client their concerns and I have attempted to make contact with you directly.
We will endeavour to do whatever we can, not only to regain your confidence in us, but to ensure our salons know that we are a salon group that expects a quality service to be provided to each and every client.
Should you wish to speak with me directly, please do contact the salon with the most convenient times for me to return your call.
Kind Regards
Emma
Salon Owner/Managing Director