Response from Edward James London - Richmond
Hi Sarah,
Thank you for taking the time to leave a review. We are sorry to hear that your experience at our salon did not meet your expectations. We take all feedback seriously and we would like to apologize for any miscommunications or disappointment caused by our services.
We pride ourselves on providing quality services and a satisfying experience for all of our clients. We always strive to ensure that our clients are consulted and involved in the process, as we understand that every hair is unique and requires special attention. We apologize if this was not the case during your visit.
We do offer a toner as an option in our colouring services and we apologize if this was not communicated to you beforehand. We value transparency and we will take your feedback into consideration to improve our services.
Salon Manager tried contacting you today with no luck, please give us a call or drop an email if it's easier at the best time for you to discuss this further.
Best regards,
The Team at Edward James London - Richmond