Sheen Hairdressing

2 Lichfield Terrace, Sheen Road, Richmond, Greater London, TW9 1AS

About us

RICHMOND'S AWARD WINNING INDEPENDENT ORGANIC AND VEGAN HAIR SALON and SW London Most Wanted Hair Salon offering 5 star Customer Excellence.
Sheen, one of Richmond’s premier hair salons, is the go-to destination for contemporary cutting, colouring, and impeccable customer service.

MAKING YOU SHINE...
Salon owner Michelle Hart explains, “We’re a warm, friendly, experienced team who pride ourselves on the highest technical and creative skills. Shiny, beautiful hair is our Sheen promise to you.”

We’re in the heart of Richmond London. Partnering with Organic and Vegan Colour and Styling Range from Natulique and OWay. We offer a unique 5-step expert consultation where we discuss your hair goals, analyse, test, and advise on achieving these with a bespoke plan. Speak to one of our talented team of hairdressing professionals. Or call us on
020 8940 6464.

Read more...

Opening hours

Monday Currently Closed
Tuesday 10:00-19.00
Wednesday 10.00-17.00
Thursday 09:00-21:00
Friday 10:00-19:00
Saturday 0900-1700
Sunday Currently Closed

Services

Hair

Reviews

4.84
659 verified reviews
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Filter by rating

Great service

Diana Adam
28th Nov 2018
Team Member: Natalie
5.0
Appointment verified by iSalon Software

Great experience and customer service. I felt pampered and not rushed through. The girls even remembered things I told them on my previous visit... ???? They work at a high standard I hardly find in England.

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Response from Sheen Hairdressing

Thank you Diana for sharing your experience with us. We are delighted to hear you have received such a great experience. Our team work hard in delivering this to our clients and we are so pleased you have offered your feedback. Thank you, we truely appreciate your time. We look forward to welcoming you again soon. From all at Sheen Salon

Excellent haircut

Anonymous
24th Nov 2018
4.5

An excellent haircut and colour as always.

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Response from Sheen Hairdressing

Thank you for sharing your experience. We look forward to welcoming you again soon. From all at Sheen Salon

First visit

Mariam Piracha
24th Nov 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

Amazing hairdresser, highly recommend

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Response from Sheen Hairdressing

Thank you Mariam for taking the time to leave feedback on your visit with Georgia. We agree, she is amazing! We appreciate your recommendation and look forward to welcoming you again soon. From all at Sheen Salon

Correct on colour

Sue Mullins
21st Nov 2018
Team Member: Natalie
5.0
Appointment verified by iSalon Software

Went in thinking I needed to tone down hair colour, big mistake didn't suit my skin tone at all. Natalie spent time with me explained options gave very good advise. I went home much happier with a much softer colour. Thank you for your time and patience

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Response from Sheen Hairdressing

Thank you Sue for taking the time to share your experience. Sometimes, we think we want soemthing to find out it is not! It happens. And we are pleased to hear we quickly got you back on track. Thank you for giving us the opportunity to help you. We look forward to welcoming you again. From all at Sheen Salon

One more happy customer ????

Natalia Zadora
18th Nov 2018
Team Member: Alice
5.0
Appointment verified by iSalon Software

Alice did my colour and cut and I am very happy with the service. She is very professional real asset to a salon

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Response from Sheen Hairdressing

Thank you Natalia for sharing your experience with Alice. We agree she is a real asset to our salon and we are delighted to hear you are so happy. We look forward to welocming you again soon. From all at Sheen salon.

Nice cut

Kavita Bye
18th Nov 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

After a series of bad haircuts from other places, Georgia fixed my layers to the best she could. She took the time to understand what I was looking for and gave an honest feedback of what results could I achieve. My first time in this salon and I would recommend them. Although I wasn't offered any tea or coffee ( cold morning! ) whereas the other client was.

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Response from Sheen Hairdressing

Thank you Kavita for sharing your experience with Georgia. Firstly please accept our sincerest apologies for not having offered you hot refreshments at your apppintment. This was an oversight on our behalf which I have fed back to our team and we offer no excuse. However, we are delighted to hear you were listened to and Geogia gave you great advice in achieving your hair goals. We are also delighted to hear you would come back and also recommend Goergia and Sheen. Thank you! We'll make sure you get that cup of tea next time! From all at Sheen Salon.

Looking for a new salon

Louis Burkert
17th Nov 2018
Team Member: Alice
5.0
Appointment verified by iSalon Software

Moved to Richmond 4 months ago and have been to 3 other salons, looking for the right one to suit my needs, and I have found it, Amazing staff that actually care about you as person and what you want to be done, and not a bottom on a seat...

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Response from Sheen Hairdressing

Thank you Louis for shairing your experience at Sheen. We are dleighted to hear you noticed we care about the person and their hair... Its all in a name and finding the right team! Sheen - Hair - People. We are delighted we are now your salon of choice. We look forward to welcoming you again soon. From all at Sheen Team.

Brilliant experience

Fa Mafi
15th Nov 2018
Team Member: Natalie
5.0
Appointment verified by iSalon Software

Whilst my haircut looks great, what’s even better about this salon is the service. I have suffered from thinning hair, which is the bane of my confidence. Natalie took so much time to talk me through ways I can reduce thinning and also consulted me in great depth on what haircut would work best for me. She was also lovely to chat to and put me entirely at ease.

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Response from Sheen Hairdressing

Thank you Fa for sharing your experience with us. We are delighted to hear you were in the right hands with Natalie. She is one of the top 50 UK Niologists helping clients with hair loss and thinning hair. Even better you have a great style and received an even better service. We look forward to welcoming you again very soon. From all at Sheen Salon

Excellent experience

Lucy Southall
13th Nov 2018
Team Member: Alice
5.0
Appointment verified by iSalon Software

I had an excellent restyle this weekend having asked Alice to chop the length off my hair she took time to consider a style to suit me and advised me well.

I have been using the Salon for a number of years as the team are always friendly, helpful and knowledgable.

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Haircut

Jabina
10th Nov 2018
Team Member: Alice
5.0
Appointment verified by iSalon Software

Alice was great! She knows her stuff and you can sense he passion for hairdressing!!

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Response from Sheen Hairdressing

Thank you Jabina for sharing your expereince with Alice. We are delighted you were on the receiving end of Alice's love of hair and people. It truly is a real delight when you find a great hairdresser isnt it! We look forward to welcoming you again soon. From all at Sheen Salon

Exactly what I wanted ????

Rachel Davies
9th Nov 2018
Team Member: Natalie
5.0
Appointment verified by iSalon Software

Natalie was amazing and asked all the right questions so that she knew exactly what I wanted. Questions I had never even thought of! Thank you

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Response from Sheen Hairdressing

Thank you Rachel for sharing your experience with Natalie and we are delighted to hear you received exactly what you wanted. We look forward to welcomign you again soon. From all at Sheen Salon

Amazing!

Nikki Wilson
9th Nov 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

The whole team is amazing, but Georgia is a Muriel’s worker, but hair was so over processed with dye and bleach I didn’t have much hope it could be fixed, but after just 1 visit I already felt great, she recommended products that really work, and sorted out my colour, now my hair looks and feels amazing!!

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Response from Sheen Hairdressing

Thank you Nikki for sharing your experience with Gerogia and we are delighted to have helped you on your hair journey. It still amazes us how well someones hair can be transformed with only a little advice and the right hairdresser :-) We look forward to welcoming you again soon. From all at Sheen Salon

Will come again

Anonymous
7th Nov 2018
Team Member: Natalie
5.0

Relaxed atmosphere Natalie was intentive she listened well and showed interest in my type of hair and the way I like to wear it . Thank you so much very happy I would recommend Natalie again
Also had a head massage thank you

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Response from Sheen Hairdressing

Thank you for sharing your experience with Natalie and your recommendation is truely appreciated. We look forward to welcoming you again soon. From all at Sheen Team

Excellent blow dry

Anni Bain
6th Nov 2018
Team Member: Jai
4.5
Appointment verified by iSalon Software

Very enjoyable experience. Jai was professional and friendly and I was very pleased with the end result of my blow dry. I felt it was quite expensive in comparison to what I normally pay but worth it for the finished affect

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Response from Sheen Hairdressing

Thank you Anni for sharing your expereince with Jai. We are delighted to hear you were pleased with the Jai and the end result. If you one for a weekly blowdry, please visit our website store where you can save money on our blowdry bundles. We look forward to welcoming you again soon. From all at Sheen Salon

Always a pleasure tobe spoilt by Georgia at Sheen Hairdressing

Anonymous
4th Nov 2018
5.0

Excellent

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Response from Sheen Hairdressing

Thank you for sharing your experience with Georgia. We look forward to welcoming you again. From all at Sheen Team

Really pleased

Amanda Law
4th Nov 2018
Team Member: Natalie
5.0

This was my first visit to Natalie in her new salon. She has been cutting my hair for about 15 years and as ever I was really pleased with the cut and colour yesterday. Thank you!

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Response from Sheen Hairdressing

Thank you for taking the time to share your feedback, and Sheen appreciates you following Natalie to her new salon. Sheen is delighted you both made the move :-) Natalie is a fantastic hairdresser and a great addition to our team. We look forward to welcoming you soon. From all at Sheen Salon

Mss

Desislava Rusinova
3rd Nov 2018
Team Member: Alice
5.0

exselen hairdresser, confident and skilled

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Response from Sheen Hairdressing

Thank you Desislava for taking the time to share your feedback. We look forward to welcoming you again soon. From all at Sheen Salon

Best hair cut and advice!

Lena Aushana
3rd Nov 2018
Team Member: Jai
5.0

Had such a lovely friendly service! Lots of really good advice given to me about how to look after and treat my hair! So happy with the cut would 100% recommend!

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Response from Sheen Hairdressing

Wow! We are delighted to hear you were so well looked after with Jai. Remember to tell your friend about our offer when they visit the salon. You both receive 50% off your next cut and style. Thank you again for taking the time to share your eperience. We look forward to welcoming you again.

Best cut ever!!!!

Anonymous
3rd Nov 2018
Team Member: Jai
5.0

The boy is so lovely and down to earth, couldn't be more happier with Jai and the team. will keep coming back to this establishment! does the trick!

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Response from Sheen Hairdressing

Wow! Thank you for your kind words! We really appreciate you taking the time to shar eyour experience. WE love to hear we are doing great things and I clients leave happy! We look forward to welcoming you again soon. From all at Sheen team.

Love Jai’s work

Nikki
3rd Nov 2018
Team Member: Jai
5.0

I’ve been coming for a few months now and always live the service I get from Jai. He always gets the exact right style for me and works with my crazy ideas. Very professional and excellent service all round.

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Response from Sheen Hairdressing

Thank you Nikki for taking the time to share your experience with Jai and our salon. We are dleighted to hear Jai and our team look after you so well. And thankyou again for sharing Jai's work on instagram.. You look fab! See you gain soon. From all at Sheen Salon

Winner!! London Hair and Beauty Awards 2018

Robin H
30th Oct 2018
Team Member: Michelle
5.0

I'd like to congratulate Michelle and the team at Sheen on winning South West London's most wanted salon at the London Hair and Beauty Awards this week. Due to the incredible hard work and dedication that Michelle shows and how that reflects on her team has made this possible. If you've never visited then now is the time. This award was awarded for good reason!!

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Response from Sheen Hairdressing

Our team are very thankful for yours and everyones support in helping us win this amazing award. This award was won by an initialal vote by the general public, leading to be nominated as one of the 10 salons 'Most Wanted in South West London'. Thank you everyone who made this possible. Its a very special time for our team and salon. Much Love from all at Sheen Salon.

Exactly what I needed

Ellie Mylles
28th Oct 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

Haircuts usually scare me but Georgia was so lovely I had such a good time and my hair looks great!!! Genuinely excited to go back x

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Response from Sheen Hairdressing

Thank you so much Ellie, for sharing your experience with Georgia. We are so glad we have turned a normally scary experience into such an exciting one!. Its where the magic happens. We look forward to welcoming you again soon.. Oh and remember to tell your friends to receive to receive 50% on your next hairdcuts!... Very exciiting :-) From all at Sheen Team

First experience

Chantal Woolf
27th Oct 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

The staff are very welcoming on arrival. My hairdresser Jai was absolutely lovely and had great conversation.

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Response from Sheen Hairdressing

Thank you Chantel for taking the time to share your experience when you visited Sheen Salon. We are so very delighted to hear you enjoyed Jai's company. We look forward to welcoming you again soon. From all at Sheen Salon

Great Hairstyling

Edwina Omara
26th Oct 2018
Team Member: Michelle
5.0
Appointment verified by iSalon Software

Excellent styling in lovely salon and Michelle and staff are so expert friendly. Consistently brilliant.

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Response from Sheen Hairdressing

Thank you so much Edwina for sharing your experience and your ongoing loyalty to Michelle her team. We genuienly appreciate your feedback and we love making the difference to you and your hair. See you again soon. From all at Sheen Team

Yay hair!

Morgan Shaw
26th Oct 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

Georgia listened to what I wanted and gave back great advice.
Left feeling happy with the style and even a week on am still happy. Having curly hair, usually end up fed up with my hair soon after it's been cut so am really happy that it hasn't reverted back to looking like a Mop after!

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Response from Sheen Hairdressing

Fantastic feedback Morgan! We are so delighted to hear your style lasted longer than your visit to the salon! Just what we aim for all our clients! We'll see you again soon. From all at Sheen Team

Great service

Lana Murgelas
25th Oct 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

Great haircut

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Response from Sheen Hairdressing

Thank you Lana for sharing yoru feedback. We are delighted to hear you had great service and haircut. We look forward to seeing you again soon. From all at Sheen Salon

Haircut

Samantha Davies
23rd Oct 2018
Team Member: Natalie
4.5
Appointment verified by iSalon Software

Excellent service and great haircut. My stylist was very helpful.

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Response from Sheen Hairdressing

Thank you Samantha for taking the time to shae your experience and we are delighted to hear you receive excellent service and a great haircut! We look forward to welcoming you again. From all at Sheen Salon

Haircut A

Elena Hastings
22nd Oct 2018
Team Member: Natalie
5.0
Appointment verified by iSalon Software

Spent an amazing afternoon with Natalie! Best hair salon I’ve been to, definitely will recommend you to friends and family :)

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Response from Sheen Hairdressing

Thank you Elena for shairng your experience with us. We are truely grateful for you recommendations too. We look forward to welcoming you and your friends and family soon. From all at Sheen Salon

FAB!!!

Clare Avenell
16th Oct 2018
Team Member: Alice
5.0
Appointment verified by iSalon Software

Thank you for another lovely experience. Friendly & welcoming staff with excellent knowledge of products particularly in regard to allergies & sensitive scalp issues. Alice is very understanding & always takes the time to discuss & advise. Highly recommended, thanks again.

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Response from Sheen Hairdressing

Thank you Clare for sahring your experience with us. We are so delighted to hear we were able to help you with your hair and scalp concerns. We look forward to welcoming you again next time. From all at Sheen salon

Worth the drive!

Pam
4th Oct 2018
Team Member: Natalie
5.0

It’s the first time I’ve visited this salon as I followed Natalie there. She’s a great stylist and can also cut curly hair which not all stylists can do competently. It’s worth the drive to Richmond. I found the other staff very friendly and the salon atmosphere relaxed and welcoming.

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Response from Sheen Hairdressing

Thank you Pam for sharing your 1st expereince with us. We agree Natalie is a great stylist and we are delighted following her was worth the drive at her new salon. We look forward to welcoming you again at your next visit. From all at Sheen Salon

Just the job

Carole Russell
3rd Oct 2018
Team Member: Natalie
5.0
Appointment verified by iSalon Software

Natalie did a very good job and was very friendly. I couldn't fault her.

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Response from Sheen Hairdressing

Thank you Carole for sahiring your experience with us. We look forward to welcoming you again soon. From all at Sheen Salon

My favourite place

Georgia Hackett
2nd Oct 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

Georgia is a very competent and friendly hairdresser.
She works hard to understand and remember your needs and requirements.
Georgia goes out of her way to make you feel comfortable.

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Response from Sheen Hairdressing

Thanks Georgia for sharing your experience with us. We are so glad to hear we are your favourite place and it must be a bonus having a stylist whom you wont forget their name ;-) We look forward in working with you on your hair journey! From all at Sheen Salon

Great friendly service. Excellent skills

Bernice
29th Sep 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

First time Georgia has cut my hair. She followed my wayward instructions brilliantly and gave me some great styling tips and hair care advice. Highly recommend

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Response from Sheen Hairdressing

Thank you Bernice for sharing your experience with Georgia and your highest recommendation. We really appreicate your kind words. We look forward to welcoming you again soon. From all at Team Sheen

Salon experience

Hardeep Kaur
24th Sep 2018
Team Member: Jai
4.0
Appointment verified by iSalon Software

Jai is wonderful, talked me through all aspects of hair care and helped me choose the right colour. If it wasn't for him, I wouldn't have come back. I ended up spending more than I wanted there because of Jai - he's a credit to the business and I love the way my hair looks! Others in the salon are quite rude and derogatory, could do with some manners. I had one lady be really rude to me because I was late. She didn't know that I had stopped to help someone who was in an accident, I didn't tell her because she was so damn rude. I understand lateness puts everyone behind but maybe ask if I'm okay first before launching into "we'll cancel your appointment if you are late." I would love to come back and have Jai colour my hair again but I don't know if I can because I don't like being spoken down to. The service stars below are because of Jai, not the overall salon. The atmosphere star is because of the rudeness and nothing to do with Jai.

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Response from Sheen Hairdressing

Thank you Hardeep for sharing your expereince with us. We agree Jai is a great asset to our team and we are delighted you love your hair. We take all feedback seriously and in particular when a client is not happy with how they were treated. We have looked into the time your appointment was and we would like the opportunity to discuss to further understand what happened and enable our team to use your feedback to improve on the service offered. If you would either call 02080940 6464 or email [email protected] . Thank you.

Great experience:)

Alexandra Zninko
9th Sep 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

Lovely atmosphere, very friendly team ... they all take care of you
the moment you walk through the door. Jai was very professional , enthusiastic and friendly. I will definitely visit the salon again :)

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Response from Sheen Hairdressing

Fabulous! We are delighted to hear our team made you feel so welcome and taken care of. That is part of our salon promise to you. We look forward to welcoming you again Alexandra. From all at Sheen Team

Cut and style

Ivona Sandtnerova
7th Sep 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

I came to the salon for the first time and got really happy with the cut. Jai was brilliant. Might have found my new hairdresser!

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Response from Sheen Hairdressing

We are delighted to hear you were so happy with your first visit to the salon, and in particular how Jai cut your hair. We do hope Jai becomes your stylist of choice. Please let us know how we can look after you further. From all at Sheen Salon

Hair Cut

Sunaina Mccarthy
6th Sep 2018
5.0
Appointment verified by iSalon Software

Had my hair done by Natalie. Everyone was super friendly and my hair feels and looks amazing!

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Response from Sheen Hairdressing

We appreciate you taking the time to leave your feedback with us Sunina. We are delighted to hear your hair is amazing. Natalie is a star! We look forward to welcoming you again soon. From all at Team Sheen

Fantastic

Debbie Baker
6th Sep 2018
Team Member: Michelle
5.0
Appointment verified by iSalon Software

I actually had a lovely lady called Natalie the cut was just what I wanted walked out feeling lovely

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Response from Sheen Hairdressing

Thank you Debbie for taking the time to leave your feedbck with Natalie. We are delighted to hear you loved your hair. Have a great holiday! From all at Sheen Salon

Great

Laura
28th Aug 2018
Team Member: Jai
4.5

Great friendly service. Will definitely come again

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Response from Sheen Hairdressing

Thank you Laura for sharing you experience with us. We are delighted to hear you will be visiting again. WE look forward to welcoming you. From all at Sheen Team

Amazing experience

Michelle Lontok
23rd Aug 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

Jai was so amazing! I love what he did to my layers, considering it's my first time at this salon. He was very nice and very accomodating, answered all my questions and take all my worries. Would definitely come back. Highly recommended. Thanks Jai!

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Response from Sheen Hairdressing

Thank you Michelle for sharing such a wonderful experience with Jai, And we are very grateful for your recommendation. We look forward to welcoming you agin soon. From all at Sheen Salon

Fist visit

Julie Belsham
22nd Aug 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

Jai is a great asset to the team. He is lovely, patient and he worked his magic on my hair. I was very impressed.

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Response from Sheen Hairdressing

Thank you Julie for sharing your experience with Jai. We couldn't agree more with you. Jai is fabulous! We look forward to welcoming you again soon. From all at Sheen Salon

Ms

Lenka Hajkova
22nd Aug 2018
Team Member: Alice
5.0

Very good

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Response from Sheen Hairdressing

Thank you Lenka for sharing your experience with us... We look forward to welcoming you again soon. From all at Sheen Team

Great place

Sandra Slennett
18th Aug 2018
Team Member: Alice
5.0
Appointment verified by iSalon Software

First time at salon usally go to Vidal Sassoon but won’t any more all the staff so welcoming and professional . When l came out of the salon my daughter said go there again only place where you came out and didn’t look bald as lm thinking on top well done Alice

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Response from Sheen Hairdressing

Thank you Sandra for sharing your eperience with us. We are delighted to her your kind words about our salon. We look forward to welcoming you again soon. From all at Sheen Team

Lovely salon

Hilary Teksin
18th Aug 2018
Team Member: Jai
4.0
Appointment verified by iSalon Software

The nicest thing about this experience was the care Jai took in listening and understanding hus clients needs. He is super talented for someone so young!! My only criticism is the upselling pressure and hidden add ons. Overall a really great experience and I will be back.

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Response from Sheen Hairdressing

Thank you Hilary for sharing your eperience with Jai. We are delighted to hear you were so happy with Jai and how he listened and delivered on your needs. All of our stylists are trained on offering the an all round experience from listening and how demonstrate to acheive the same look at home. Our salon intention is not to 'sell' to any of our clients, but to listen to their needs and advise how to address their these, when perhaps another service or hair care range offers a solution. Sometimes this will be additonal to the the haircut or style. Our professional advise is offered with no obligation to purchase. We do not have any hidden extras, and I would be happy to discuss our offeriengs with you when you are next in the salon. I apologise if our recommendations came across as too strong or pushy, I will work with Jai on this. Thank you again for your feedback, we are truely grateful. We look forward to welcoming you again. Sheen Salon

First visit

Kiran Chopra
17th Aug 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

It was a really enjoyable experience.
It was my first time and I was very happy with my hair afterwards.
Jai the hairdressers was very good at his hair massage technique and I look forward to going back there soon.

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Response from Sheen Hairdressing

Thank you Kiran for sharing your experience with us. We are delghted to hear you had an enjoyable experience and you were happy with your hair. We look forward to welcoming you gain soon. From all at Sheen Team

First visit

Kiran Chopra
17th Aug 2018
Team Member: Jai
5.0
Appointment verified by iSalon Software

It was a really enjoyable experience.
It was my first time and I was very happy with my hair afterwards.
Jai the hairdressers was very good at his hair massage technique and I look forward to going back there soon.

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Wonderful all round

Anonymous
14th Aug 2018
Team Member: Alice
5.0

Alice put my hair up for a wedding I was going to on Saturday, and did such a wonderful job! She was lovely to chat to, the whole experience was very relaxing, and my hair looked amazing! So pleased I chose Sheen Salon!

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Response from Sheen Hairdressing

Thank you so much for sharing your experience with Alice. We are delighted you chose us too. It's a shame you do not live closer.. But if you are in the area again we look forward to welcoming you again. From all at Sheen Team.

Excellent service

Zoe Thompson
12th Aug 2018
Team Member: Georgia
5.0
Appointment verified by iSalon Software

Over the past 10 years I have had many bad hair experiences, which led me to avoid the hairdressers like the plague. This is the first time in a long time that I've come away completely happy with my hair, it looks and feels amazing and I will be returning for all my hair needs in the future. Thank you Georgia!

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Response from Sheen Hairdressing

Wow! Thank you Zoe for your feedback with Georgia. We are delighted we have restored your faith in hairdressers. We look forward to welcoming you again. From all at Sheen Salon

Hair cut

Amy
11th Aug 2018
2.5

***** cut my hair beautifully and I am still so impressed with it! The only thing is she took some of my hair for a strand test and never got back to me with the condition of my hair whether I could dye it or not.

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Atmosphere
Response from Sheen Hairdressing

Thank you Amy for sharing your feedback. Firstly, I am very pleased to hear you were very impressed with your hair cut when you first visited us.

We can only apologise, your stylist has not come back to you with the results of your strand test. This is an oversight and is not our usual standard of salon experience. Whilst we can take full responsibility for this lack of follow up and oversight, we of course do not expect our clients to chase us for a follow up, but a simple phone call would of easily resolved your wait. The salon manager has already responded to your email yesterday regarding this matter before this feedback was posted. We take on board your comments and we take any feedback seriously to ensure we respond and improve on our client experience. We look forward to hearing from you shortly. Sheen Management - Sheen Salon

Amazing hair cut

Isabella Zollo
11th Aug 2018
Team Member: Alice
5.0
Appointment verified by iSalon Software

At first I didnt have a great experience with Katy the receptionist, luckily Alice was welcoming enough to make me forget about it. Alice is very professional and easy to talk to, she spent some time to understand how I wanted my hair done and she couldn't have done a greater job. Im super happy about my hair cut. The salon is clean and trendy.

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Response from Sheen Hairdressing

Thank you Isabella for sharing your experience with us. We are disappointed to hear this was not received at reception and we will follow this up wtih you to find out how we can improve the experience in this area. We are delighted to hear you are super happy with you hair and we restored your faith in us. We look forward to welcoming you again soon. From all at Sheen Team.