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TONI&GUY Richmond

Part of the TONI & GUY group
4.75
642 reviews
21, Hill St, Richmond, Greater London, TW9 1SX
0208-332-0312
Leave a review

About us

TONI&GUY Richmond are delighted to announce that through our recent refurbishment, this has enabled us to create the ‘ultimate salon experience’. Our stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles.

Members of our Colour team hold the prestigious L’Oreal Colour Degree and the Wella colour expert, so your hair will be in safe hands with our technicians.

We offer many additional services including Bridal and Occasion hair and the Keratin Smoothing blow-dry. We offer natural and discrete grey blending for the gents who want to discretely blend away those grey hairs. Our wide range of haircare products include Label.m, Kerastase, GHD and SmartBond, everything you need to keep you and your hair looking fabulous.

For more information on our services please speak to our friendly reception team who will be delighted to help.

Parking is available in the surrounding area.

We look forward to seeing you soon.

Read more...

Opening hours

Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:30
Friday 09:00 - 19:30
Saturday 09:00 - 18:00
Sunday Closed

Reviews

4.75
642 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
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Fraudulent & Terrible Customer Service

Hasti Mobasser
31st Jan 2022
1.0

Terrible customer service by *****. Very rude & unprofessional. Would not recommend this salon as they have very poor communication. They kept my card details without my authorisation & booked another appointment without my knowledge. Was fraudulently charged. This salon has no place in Richmond.

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Keratin treatment

Jane Dockery
26th Nov 2021
5.0

So happy with the results of my kerstin Brazilian blow dry treatment and cut by Louise and Sean (stylist). Hair feels so much healthier and looks fab. I highly recommend Keraplex which is the treatment they used. Thank you Sean and Louise!

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Haircut

Priya
25th Jul 2021
Team Member: AUGUST
5.0

Wow. A true artist with my hair. Just “got” it straightaway. Thanks for a fab haircut x

Thanks for Jenny for an amazing head massage too!

Top class salon

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Great haircut

Jonathan Margolis
13th Dec 2020
Team Member: MELISSA
5.0

Melissa is a brilliant hair cutter and a smart, charming girl.

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Love my new hair

Carol Wylie
11th Dec 2020
5.0
Appointment verified by Zenoti

It was about time I had my hair cut and I just love the result
The colour is just so perfect and natural and the cut and style suits me so well
Sorry I don’t know the name of my stylist

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Very good experience!

Anonymous
4th Dec 2020
5.0

Good cut, thorough and lovely blow dry!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

The best salon in London

Lina
8th Nov 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

I loved my experience with Tony&Guy Richmond. My hair was done by the Style Director Augustina who was extremely friendly and diligent. I was extremely happy with the result.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Augustina

Team Richmond look forward to seeing you again soon.

Always brilliant!

Helen
5th Nov 2020
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

Always a fabulous result when Nichola colours my hair - great attention to detail, really listens to what I’d like and offers great hair care advice. Would definitely recommend...!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Nichola

Team Richmond look forward to seeing you again soon.

Marvelous Melissa

Stephanie Harden/Newman
5th Nov 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

I have been visiting Melissa for over two years now and I love her. She is a superb stylist who is honest and will only do what suits you. She is fab.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Melissa

Team Richmond look forward to seeing you again soon.

Great Haircut

Maxine Brightman
4th Nov 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Both my partner & I had our hair cut & styled by Melissa. She’s a great you g stylist who’s made us both very pleased!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Melissa

Team Richmond look forward to seeing you again soon.

Thank you

François Brounais
3rd Nov 2020
Team Member: MELISSA
4.5

Very good haircut and friendly attitude. Thanks

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Great start!

Cathy
3rd Nov 2020
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

The salon (Thank you, Paige) was accomodating and welcoming. It was a great pleasure to meet Louise who listened to my requirements and provided me with a very pleasant experience and a great haircut which perfectly suits me. I am so happy to have tried the professionalism of a Toni & Guy and thrilled that went beyond my expectations. Looking forward to next visit already!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Paige and Louise

Team Richmond look forward to seeing you again soon.

Great Service

George
1st Nov 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Really sharp haircut, and great care and service as always

Service
Value
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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Great place!

Ella
28th Oct 2020
Team Member: Mark
5.0

Very friendly staff and great results, got exactly what I asked for!

Service
Value
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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Mark

Team Richmond look forward to seeing you again soon.

Lovely cut!

Anna
26th Oct 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Great haircut - exactly what I wanted (blunt on the outside but weight removed from inside) - and Melissa was really understanding about my bleached hair not being able to take much heat.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Melissa

Team Richmond look forward to seeing you again soon.

Haircut

CY
25th Oct 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Excellent. Thanks.

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Value
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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Colour looks fabulous as always !

Mary D
25th Oct 2020
Team Member: Nichola
4.5
Appointment verified by SALONGENIUS Software

As always the colour is exactly what I was looking for . Nichola is very professional and knows what is best for your hair . The salon is fully compliant with PPE and very clean ! You can be confident you’ll love the end result ! Thank you

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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Nichola

Team Richmond look forward to seeing you again soon.

Excellent

Sana ahsan
14th Oct 2020
Team Member: Mark
5.0

Very professional..good customer services and very patient with his customers.

Service
Value
Result
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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Mark

Team Richmond look forward to seeing you again soon.

Blow dry

Jayne Clark
9th Oct 2020
Team Member: AUGUST
4.5
Appointment verified by SALONGENIUS Software

Nice chatty stylist also hair washer. Complimentary about me not having my hair coloured as keeping the natural grey, glad didn’t try to talk me out of it

Service
Value
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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your experience with the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to August

Team Richmond look forward to seeing you again soon.

A pleasant and safe experience

Fiona Maxwell
8th Oct 2020
Team Member: Mark
4.5
Appointment verified by SALONGENIUS Software

Good safe Covid measured in place, my first trip to a salon since March. Comfortable surroundings with a nice head massage prior to a great cut and blow dry. Felt in safe hands with Mark.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Mark

Team Richmond look forward to seeing you again soon.

A pleasant and safe experience

Fiona Maxwell
8th Oct 2020
Team Member: Mark
4.5
Appointment verified by SALONGENIUS Software

Good safe Covid measured in place, my first trip to a salon since March. Comfortable surroundings with a nice head massage prior to a great cut and blow dry. Felt in safe hands with Mark.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Mark!

Team Richmond look forward to seeing you again soon.

My hair do!

Lucy Amos
4th Oct 2020
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

Louise did a fantastic job on my hair, adding new colour and vibrancy, and cleverly colouring any stray greys! Augustina then did an excellent cut. Would highly recommend this place!

Service
Value
Result
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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Louise and Augustina!

Team Richmond look forward to seeing you again soon.

Great experience

Charlotte
3rd Oct 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Brilliant hair cut and blow dry, very friendly & welcoming staff! I would come back here again.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback.

Team Richmond look forward to seeing you again soon.

Fabulous service !

Anonymous
1st Oct 2020
5.0

And Kate, and apprentice washed hair. All very professional, caring and I love my hair colour and cut. Fab salon, felt very safe

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Value
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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback.

Team Richmond look forward to seeing you again soon.

Brilliant

Cheryll Goldie
1st Oct 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Really impressed with safely precautions and hygiene. Love my haircut. August is really caring and professional. Thank you!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us.

We will be sure to pass on your positive feedback to August

Team Richmond look forward to seeing you again soon.

First hair cut in Richmond

Anonymous
17th Sep 2020
4.5

Melissa is lovely and calm but always in control.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us.
We will be sure to pass on your positive feedback to Melissa.

Team Richmond look forward to seeing you again soon.

Mrs

Svetlana
15th Sep 2020
3.5
Appointment verified by SALONGENIUS Software

Terrible. I had to wait for 25 min for someone to arrive! I had a business meeting afterwards.

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Great experience!

Raquel
14th Sep 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Melissa was so nice yet very professional. She made me feel comfortable and created a good atmosphere. She talked me through my options and recommended really good treatments for my hair. She was so patient and put so much effort into my hair as it was being very problematic. Overall I am very happy with the end result and will definitely come back!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us.

We will be sure to pass on your positive feedback to Melissa.

Team Richmond look forward to seeing you again soon.

Correcting my lockdown DIY

Claire Carter
13th Sep 2020
5.0
Appointment verified by SALONGENIUS Software

I had home bleached my hair and gone pink during in lockdown which had impacted the condition of my hair, I’d muddled through til my dark and grey roots had come through. Salam did a great job everything very clean and safe. And my hair looks great

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us.

We will be sure to pass on your positive feedback to Nichola

Team Richmond look forward to seeing you again soon.

Fabulous service !

Alexandra
11th Sep 2020
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

First visit and felt very safe and looked after. Polite and professional , gentle colour application and looks great. Apprentice was very professional. Both had a lovely manner.

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Response from TONI&GUY Richmond

Thank you for taking the time to write your review! we are happy to hear you enjoyed the whole Toni & Guy experience.
Becky @Receptionist

First visit to toni&guy richmond

Sian sobti
8th Sep 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Felt like a regular valued customer
Very professional yet friendly

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Response from TONI&GUY Richmond

Thank you for taking the time to write your review. we look forward to seeing you soon!
Becky @Receptionist

Super Session

Ridhwana Chowdhury-Hanscombe
5th Sep 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Augustina was wonderful and super helpful. We talked about the condition of my hair and she helped me decide how to care for it. She was also just lovely company. It was my first time at this T&G - but it won’t be my last!

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Response from TONI&GUY Richmond

Thank you for taking the time to write your review! we are happy to hear you enjoyed the whole Toni & Guy experience. Look forward to seeing you soon
Becky @Receptionist

Excellent

Sarah
5th Sep 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Lovely lady and did a great job. Will be returning

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Response from TONI&GUY Richmond

Thank you for taking the time to write your great review Sarah. we look forward to seeing you soon
Becky @Receptionist

First haircut after the lockdown

Saima
2nd Sep 2020
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

I was very nervous about having a haircut but was in desperate need of one.

The salon qas absolutely fabulous in terms of their precautionary measures and Mark himself made me feel very comfortable.

For the first time in months I felt like a lovely part of normality had returned to my life. I was truly delighted!

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Response from TONI&GUY Richmond

Thank you for taking the time to write your great review Salma! we are happy to hear you enjoyed the whole Toni & Guy experience. Look firward to seeing you soon
Becky @Receptionist

Amazing experience

Charlotte Higham
26th Aug 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Lovely welcome, the staff were very friendly. Augustina did a fantastic job, best haircut I've had for a long while!

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Response from TONI&GUY Richmond

Thank you for taking the time to write your review. we our really pleased you like your new haircut look forward to seeing you soon!
Becky @Receptionist

Lovely

Fran
25th Aug 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

I’ve been to Melissa before and she’s great. I took my 8 year old to get his hair done and she was so patient with him - even though he was so rude the whole way through! He didn’t want to be there at all and made no point of hiding it ? Still, she was very calm and gave him a great haircut. I would definitely recommend her.

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Response from TONI&GUY Richmond

Thank you for taking the time to leave your review. we our pleased that you are happy with your son's haircut
Becky @Receptionist

Cut

Ebru
11th Aug 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

She understood how I wanted and cut it that way! So kind and professional:))))

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Response from TONI&GUY Richmond

Thanks Ebru for the fab review. we look forword to see you soon!
Becky @ Receptionist

Colour highlights

Ebru
11th Aug 2020
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

She is professional, she know how can makes and my first time but I will be back and also all staff is so kind :)))

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Response from TONI&GUY Richmond

Thank you for the taking the time to write a review, I'm glad to hear that you like your hair!
Becky @ Receptionist

Much needed cut

Kate Bertaut
8th Aug 2020
Team Member: MELISSA
5.0

Well prepped salon and delightful stylist... wonderful morning and v pleased with result

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Response from TONI&GUY Richmond

Thanks for taking the time to write your review. we are pleased you are happy with your hair, look forward to see you again soon.
Becky @ Receptionist

Men’s haircut

Rohit Kapoor
7th Aug 2020
4.5

Good to be back after a long while at Toni & Guy Richmond. As usual, the service was excellent and Melissa as always, done an amazing job with my hair. Glad I came back and hoping bender time things will be back to old normal

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Response from TONI&GUY Richmond

Thanks Rohit for the great review, I will let Melissa know she done an amazing hair cut for you!
Becky @ receptionist

Cut and blow dry

Claire
7th Aug 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Very nice hair - altogether a good experience!

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Response from TONI&GUY Richmond

Thank you for the review!
Becky @ receptionist

Creative treatment

Eleni papavramopoulou
7th Aug 2020
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

Nichola is a great person and great professional, so I always book all the appointments with Her and I am not changing her. Thank you Nichola!

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Response from TONI&GUY Richmond

Thank you Eleni for the review I'm so pleased you liked the way Nichola done your hair and we look forward to seeing you soon.
Becky @receptionist

Mrs

Georgia
6th Aug 2020
Team Member: Mark
5.0

As always ... exceptional!

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Response from TONI&GUY Richmond

Thank you for the review Georgia!
Becky @ Receptionist

Excellent experience

Jane Gibney
6th Aug 2020
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Very welcoming and helpful staff and a brilliant colour and cut

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Response from TONI&GUY Richmond

Thanks for the review. Glad we were all welcoming and helpful.
Becky @ receptionist

Wash and cut

Maxie
4th Aug 2020
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Lovely, professional, thorough & fast with care
Thank you for brilliant cut

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Response from TONI&GUY Richmond

Thanks Maxie for the fab review!
Becky @ receptionist

Visors

Amanda
25th Jul 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Hi
Loved coming back to the salon but I’m really not sure about the visors. As your staff are standing while the client is sitting, the staff wearing visors without masks means their breath funnels down and all over the client. This is particularly trie for the colourist. I spent 3 hours in the salon in close proxinity to staff. They need to wear masks visors al one is not enough in your situation, This puts Moffat coming again.

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Great experience post lockdown

Whitney
25th Jul 2020
Team Member: MELISSA
5.0

Melissa was very friendly and did a great job. She listened to what I wanted, made some suggestions and it was easy to trust her with my hair.

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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Melissa

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Wonderful hair

Geraldine hill
22nd Jul 2020
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Amazing young lady makes you feel so welcome

Service
Value
Result
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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to Augustina.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Haircut experience

Marianna
21st Jul 2020
Team Member: MELISSA
4.0
Appointment verified by SALONGENIUS Software

I can recommend Melissia as a talented hairdresser.

Service
Value
Result
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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon!

We will be sure to pass on your positive feedback to melissa.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Thanks

Anonymous
17th Jul 2020
5.0

Great service as usual. Thank you

Service
Value
Result
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Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your return visit within the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Leave a review »
About us

TONI&GUY Richmond are delighted to announce that through our recent refurbishment, this has enabled us to create the ‘ultimate salon experience’. Our stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles.

Members of our Colour team hold the prestigious L’Oreal Colour Degree and the Wella colour expert, so your hair will be in safe hands with our technicians.

We offer many additional services including Bridal and Occasion hair and the Keratin Smoothing blow-dry. We offer natural and discrete grey blending for the gents who want to discretely blend away those grey hairs. Our wide range of haircare products include Label.m, Kerastase, GHD and SmartBond, everything you need to keep you and your hair looking fabulous.

For more information on our services please speak to our friendly reception team who will be delighted to help.

Parking is available in the surrounding area.

We look forward to seeing you soon.