TONI&GUY Richmond

21, Hill St, Richmond, Greater London, TW9 1SX

About us

TONI&GUY Richmond are delighted to announce that through our recent refurbishment, this has enabled us to create the ‘ultimate salon experience’. Our stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles.

Members of our Colour team hold the prestigious L’Oreal Colour Degree and the Wella colour expert, so your hair will be in safe hands with our technicians.

We offer many additional services including Bridal and Occasion hair and the Keratin Smoothing blow-dry. We offer natural and discrete grey blending for the gents who want to discretely blend away those grey hairs. Our wide range of haircare products include Label.m, Kerastase, GHD and SmartBond, everything you need to keep you and your hair looking fabulous.

For more information on our services please speak to our friendly reception team who will be delighted to help.

Parking is available in the surrounding area.

We look forward to seeing you soon.

Read more...

Opening hours

Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:30
Friday 09:00 - 19:30
Saturday 09:00 - 18:00
Sunday Closed

Reviews

4.75
642 verified reviews
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Value
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So happy!

Sarah Yee
1st Oct 2019
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

I went to Tony and Guy to have a balayage on my hair. I researched many salons beforehand, and after reading that Louise was a balayage expert, I decided to go here. Louise was amazing in every way. She gave me a brilliant consultation beforehand where she really listened to what I wanted. We looked at pictures together and had a discussion on what to do rather than just jumping in and doing what she thought would look good. The service from all the team was excellent throughout the day - I was there a while! All the team are friendly and approachable and clearly know what they are doing. I loved the finish outcome of my hair and will definitely be back. Thank you so much Louise!

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Response from TONI&GUY Richmond

Hi Sarah

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your first visit within the Richmond Toni & Guy Salon! Thank You for your lovely words about Louise, she is Amazing and we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Richmond Toni&Guy

Excellent - 5*

Brenda
25th Sep 2019
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Both Mark’s cut and the Inoa colour by Nicola are superb. I’m so happy with the results. The salon has a very professional and happy atmosphere and they made my little dog so welcome Thank you very much.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Mark & Nichola, we will be sure to pass on your message.

Jade and her Team look forward to seeing you & Bella on your next visit.

Regards
Team Richmond

Wonderful

Brenda Cossins
19th Sep 2019
Team Member: JADE
5.0
Appointment verified by SALONGENIUS Software

Excellent advice- lovely colour and she treated me in a very special but respectful way.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Jade, we will be sure to pass on your message.

Jade and her Team look forward to seeing you again soon.

Regards
Team Richmond

Wonderful

Brenda Cossins
19th Sep 2019
Team Member: JADE
5.0
Appointment verified by SALONGENIUS Software

Excellent advice- lovely colour and she treated me in a very special but respectful way.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Jade, we will be sure to pass on your message.

Jade and her Team look forward to seeing you again soon.

Regards
Team Richmond

Toni and Guy

Karin
19th Sep 2019
4.0

Jade is an excellent manager. Treats all her clients as they come through the door like royalty starting them off on a feel good factor.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Jade, we will be sure to pass on your message.

Jade and her Team look forward to seeing you again soon.

Regards
Team Richmond

Belmondo!

Larry
19th Sep 2019
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

I always enjoy coming to Toni & guy in Richmond & mark especially makes it a very enjoyable experience

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Mark, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Outstanding Service Wonderful Cut

Hanna Sillitoe
16th Sep 2019
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

I booked this appointment last minute on my train down from Manchester. Can you believe I’ve not had a haircut in 6 years!! I know. I was going with the natural beach hair look! Part of the reason I’ve avoided salons is because despite asking for ‘not too short’ it was always too short!

Melissa was not only kind, sweet and understanding ... she’s a genius. She did a conditioning treatment on my hair, then trimmed the very minimum it needed. But I feel like a whole new person! Furthermore I was running late (totally my fault) she never rushed me once. Even taking time to add extra texture and volume with this great hair dryer curl technique she did. THANK YOU Melissa! I will certainly be back. Hanna x

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Melissa, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Wow

Charlie Knell
14th Sep 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Nicola did my highlights. She spent ages going through my thin, fine hair. She did an amazing job, and managed to lift my colour beautifully without being too blonde and tacky.

I asked August for a good cut as my hair was quite dry. She did a beautiful, short graduated bob - which did wonders for my thin hair. I didn’t say much in the salon as I was a bit stunned (there were clippers involved!) but went straight to a parents evening at the school and then for dinner and got SO many compliments (which never happens with my hair!).

So thank you both so much - friendly, relaxing, efficient service and a fantastic job!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Nichola & Augustina, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Wonderful!

Carole Hillard
13th Sep 2019
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

She was just brilliant! I came in looking 90 and went out looking 30....well 50 anyway! Wonderful blow dry. Lots of attention to make sure if looked perfect for my special event! Thank you so much!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Nichola, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Very good

Rachel
13th Sep 2019
Team Member: Matteo
5.0
Appointment verified by SALONGENIUS Software

Great care taken and thanks for seeing me at short notice

Service
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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Matteo, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Cut and blow dry

Geraldine hill
12th Sep 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Excellent. Made to feel very welcome and all staff so polite

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about August & the whole team, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Cut and blow dry

Geralo
11th Sep 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

So polite and welcoming from staff. Delighted with hair and expert advice

Service
Value
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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about August, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Cut and blow dry

Geralo
11th Sep 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

So polite and welcoming from staff. Delighted with hair and expert advice

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about August, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Cut and blow dry

Geralo
11th Sep 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

So polite and welcoming from staff. Delighted with hair and expert advice

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about August, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Best blow dry ever

Sarah Houselander
8th Sep 2019
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

What a lovely experience, from the welcome , through to wash and blow dry all perfect , thank you T & G Richmond

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Nichola, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Blow Dry

Audrey Stubbs
8th Sep 2019
Team Member: Matteo
5.0
Appointment verified by SALONGENIUS Software

Enjoyed my blow dry I usually pop into the salon when I am visiting Richmond and have never been disappointed with the quality of service and this was no exception!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Matteo, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Five Star Customer Service

Leanne
7th Sep 2019
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

Really impressed by the great advice, friendly and professional atmosphere and excellent service. Came in for a new look and am thrilled with the results, felt pampered and well looked after, would highly recommend!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Nichola, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Perfection!!

Samantha Sherlock
7th Sep 2019
Team Member: Matteo
5.0
Appointment verified by SALONGENIUS Software

If you don’t go you’ll never know!!
I had my colour done by Nicola then my hair was styled by Matteo
As always the experience was wonderful!!!!!
Tony & Guy Richmond is a great salon to visit!!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Inconsistent

Amin
30th Aug 2019
3.5
Appointment verified by SALONGENIUS Software

Not happy, although a nice gentleman I do t believe he was experienced and understood what I was asking him for.

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Absolutely fantastic

Lorna
29th Aug 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

I would 100% recommend August and this salon in general. I had a bit of a difficult appointment last time I was in for a hair cut and so waited a short while to return, but the manager Jade couldn’t have done more to make sure I was fully looked after and felt like a truly cherished customer. Thank you Jade!!
And also thank you August for bringing my hair back to life and feeling fab again!
See you next time....

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about August & Jade, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Excellent service

sonia
29th Aug 2019
5.0
Appointment verified by SALONGENIUS Software

the stylist was brilliant. Did a brilliant job. She recommended products but was not pushy about it which was really nice. I didn't catch her name but she is Swiss. The receptionist is lovely and welcoming as always.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Cut and blow dry

Claire
28th Aug 2019
Team Member: AUGUST
5.0

An enjoyable experience!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Great Customer Service

Carole James
22nd Aug 2019
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

I rang late one evening to book highlights for the following day but needed a patch test. Jade offered to stay late to do the test so that Nichola could highlight my hair the next morning. Great customer service and very happy with my hair. They went the extra mile unlike a certain salon in Station Parade Kew who could barely be bothered to answer my questions earlier that same day. Thank you lovely girls!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Nichola & Jade, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Lovely haircut, Thank you!

Emma Sayer
21st Aug 2019
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Had a wonderful experience at Tony and Guy Richmond. My hairdresser Melissa was wonderful. She was very friendly and took a lot of time and care over my haircut, checking back that what she was doing was what I wanted.
Great service and love my new hair style.
Many thanks!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Louise, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Great Salon ❤️

Samantha Sherlock
20th Aug 2019
5.0
Appointment verified by SALONGENIUS Software

Great service!
Lovely blow dry
I had a lovely relaxing time.
Thanks again Tony & Guy Richmond

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon!

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Lovely hair by Louise

Carol Higgin-Jones
20th Aug 2019
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

Fabulous wavy blow dry - i’ve had compliments all day.
Also great head massage from Holly!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Louise & Holly, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Thanks

Anonymous
20th Aug 2019
Team Member: MELISSA
4.5

Thank you for a great haircut

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Melissa, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Highlights

Anonymous
16th Aug 2019
Team Member: Louise
5.0

Absolutely amazing with colour! Thanks s lot

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Louise, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Colour & cut

Charlotte
16th Aug 2019
5.0

I’m now for the third time @Toni & Guy Richmond for colour and cut.
Louise is highly professional and very experienced with colouring hair. Very time I leave the salon, I’m really super happy with my colour. It’s always exactly how I wanted it!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Louise, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

My happy place

Samantha Sherlock
11th Aug 2019
Team Member: Matteo
5.0

I always love going to Tony & Guy Richmond
the atmosphere is relaxing Jade is always wonderful!
My colour technician Nichola is the best of the best
This time I had my cut by Miattao he’s a great addition to the team my cut was fabulous

Thank you team Tony & Guy Richmond x

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about the team, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Amazing!

Laura
10th Aug 2019
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

I absolutely love my new hair! Thank you so much!

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Louise, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

My happy place

Samantha
9th Aug 2019
Team Member: Nichola
5.0
Appointment verified by SALONGENIUS Software

I just Love Tony & Guy Richmond ❤️
I always feel amazing !
Nichola my colour Technician is the best of the best!! She’s just fantastic! Very talented!
Today Mattao cut my hair he’s a fantastic member of the team I love my haircut

The atmosphere is warm and welcoming
With Jade on reception always making me feel welcome and at ease she’s amazing ‘ thank you so much team Tony & Guy Richmond ❤️ Your the best x

Highly recommended xx

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about the salon, we will be sure to pass on your message to the team.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

My Happy Place ❤️

Samantha Sherlock
9th Aug 2019
Team Member: Matteo
5.0
Appointment verified by SALONGENIUS Software

I just L❤️Ve Tony & Guy Richmond
I always feel fantastic!!
My colour technician Nichola is amazing
the best of the best!
Today was the first time I had my haircut by Matteo what a great addition to the team!
My haircut was wonderful

Thank you. team Richmond Tony & Guy
You are the best x

It’s e warm friendly atmosphere!
With the best receptionist in town she’s fantastic ❤️

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about the salon, we will be sure to pass on your message to the team.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

My Happy Place ❤️

Samantha Sherlock
9th Aug 2019
Team Member: Matteo
5.0
Appointment verified by SALONGENIUS Software

I just L❤️Ve Tony & Guy Richmond
I always feel fantastic!!
My colour technician Nichola is amazing
the best of the best!
Today was the first time I had my haircut by Matteo what a great addition to the team!
My haircut was wonderful

Thank you. team Richmond Tony & Guy
You are the best x

It’s e warm friendly atmosphere!
With the best receptionist in town she’s fantastic ❤️

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about the salon, we will be sure to pass on your message to the team.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Lovely girl, great cut.

Jonathan
9th Aug 2019
Team Member: MELISSA
4.0
Appointment verified by SALONGENIUS Software

Incredibly detailed work and a charming girl. I’ll be a regular.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Melissa, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Very happy

Katie
9th Aug 2019
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

All the staff were very friendly. I am very happy with my cut today. I definitely recommend this salon for a great service and a great hair cut.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Melissa, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Melissa does an amazing job with my hair

Rohit Kapoor
9th Aug 2019
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Always get a great haircut from Melissa and she is very nice and friendly

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about Mellisa, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

For once I didn't feel rushed!

FARAAZ
6th Aug 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

My stylist was actually amazing! She was so easy to talk too throughout my entire visit! She took her time with me and didn't come across as sales-pushy like I've previously experienced.
I loved her enthusiasm and how she wasn't afraid to give me a really alternate look.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank you for your lovely words about, we will be sure to pass on your message.

Team Richmond look forward to seeing you again soon.

Regards
Team Richmond

Wet cut and blow dry

David
5th Aug 2019
Team Member: MELISSA
5.0

Very nice stylist, great cut.

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Response from TONI&GUY Richmond

Thank you for taking the time to review your hair cut with Mellisa and we're so glad that you enjoyed your time with us.

We hope to see you again soon,
Team Richmond

Love coming back

Jean
2nd Aug 2019
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

I like everything about this place, the service and friendliness are excellent and I can relax immediately. Louise is spot on with colour.

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Response from TONI&GUY Richmond

We appreciate you finding the time to write about your experience with us. We are so pleased that you enjoyed your visit within the Richmond Toni & Guy Salon! Thank You for your lovely words about Louise, she is Amazing and we will be sure to pass on your message.

Jade & her team look forward to seeing you again soon.

Regards

Team Richmond

Mrs

jacqueline barron
2nd Aug 2019
5.0

Matteo blow drive was perfect! And manager Jade alway gives high level of customer service

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Response from TONI&GUY Richmond

Thank you for taking the time to review your blowdry with Matteo and we're so glad that you enjoyed your time with us.

Jade and her team hope to see you again soon,
Team Richmond

Walters

Kate
2nd Aug 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Outstanding! I’m so happy with my keratin treatment. August advised me brilliantly and the results are amazing. I also have to mention Matteo’s blow dry, which was also fantastic and one of the best I’ve had. Thanks so much!

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Atmosphere
Response from TONI&GUY Richmond

Thank you for finding the time to write your experience to us. We are so pleased that you enjoyed your service and we will pass this on to August. August and the rest of our team are sure to give you honest and the best advice.

Thanks for your kind words about Matteo and his blowdry will be sure to pass this on.

Look forward to seeing you again soon,

Team Richmond

Great Haircut

Mark
31st Jul 2019
Team Member: Mark
4.0
Appointment verified by SALONGENIUS Software

My first haircut with Mark and I am very happy with the result. As usual the receptionist was lovely.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for taking the time to review your hair cut with Mark and we're so glad that you liked your cut and thank you for your kind words about receptionist/manager will be sure to pass them on.

We hope to see you again soon,
Team Richmond

Rebiew

Clare Hemphill
29th Jul 2019
Team Member: Jessica
4.0
Appointment verified by SALONGENIUS Software

Excellent blow dry. Very professional. Jessica is very polite & helpful.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

So happy you enjoyed your visit! hope to see you again soon,

Regards

Team Richmond

Hair cut

Sarah
27th Jul 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Delighted with my hair cut. Was very well looked after by both Jade and August.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for finding the time to write about your experience with us.
So happy you enjoyed your visit!

Jade and her team hope to see you again soon,

Regards
Team Richmond

Brilliant

Amin
27th Jul 2019
Team Member: Jessica
5.0
Appointment verified by SALONGENIUS Software

Brilliant as always honestly best T&G manager and staff in London! thank you :)

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for finding the time to write about your experience with us.
So happy you enjoyed your visit!

Thank You for your lovely words about Manager, she is Amazing and we will be sure to pass on your message.

Jade and her team hope to see you again soon,

Regards

Team Richmond

Global colour

Lucy Amos
22nd Jul 2019
Team Member: JADE
5.0
Appointment verified by SALONGENIUS Software

Excellent service as always. I love having my hair done at Toni&Guy, it’s always a pleasure and they always do a great job.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for finding the time to write about your experience with us. We are so pleased that you continue to enjoy your service with us at Toni and Guy Richmond and we will pass this on to Jade.

Look Forward to seeing on your next apointment
Team Richmond

Not very happy

Claudia
19th Jul 2019
4.0
Appointment verified by SALONGENIUS Software

The hairdresser cut my daughters’s hair 14 years old shorter than we asked and did layers to her back without asking.
So we said we did not want them and my daughters’ hair end up even shorter . The cut was finally very good anyway.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for taking the time to review your daughters haircut.
If you would like to disscuss this furture please email our manager Jade on the salon email address: [email protected]

Regards

Team Richmond

First class service every time - with an excellent memory!

Peter
19th Jul 2019
Team Member: JADE
5.0

A pleasure to visit. Jade is top notch and never fails to deliver excellence and customer satisfaction.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank You for your lovely words about Jade she is Amazing and we will be sure to pass on your message.

Jade and the team look forward to seeing you on your next appointment.
Team Richmond

Attention to detail - fabulous!!

Peter
19th Jul 2019
Team Member: AUGUST
5.0
Appointment verified by SALONGENIUS Software

Great hair cut!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for taking the time to review your hair cut with August so pleased your happy with your cut.

We hope to see you again soon,

Team Richmond