TONI&GUY Richmond

21, Hill St, Richmond, Greater London, TW9 1SX

About us

TONI&GUY Richmond are delighted to announce that through our recent refurbishment, this has enabled us to create the ‘ultimate salon experience’. Our stylists and technicians are on hand to give you expert advice and create hair that is individual and easy to live with, interpreting fashion trends with versatile wearable styles.

Members of our Colour team hold the prestigious L’Oreal Colour Degree and the Wella colour expert, so your hair will be in safe hands with our technicians.

We offer many additional services including Bridal and Occasion hair and the Keratin Smoothing blow-dry. We offer natural and discrete grey blending for the gents who want to discretely blend away those grey hairs. Our wide range of haircare products include Label.m, Kerastase, GHD and SmartBond, everything you need to keep you and your hair looking fabulous.

For more information on our services please speak to our friendly reception team who will be delighted to help.

Parking is available in the surrounding area.

We look forward to seeing you soon.

Read more...

Opening hours

Monday 09:00 - 19:00
Tuesday 09:00 - 19:00
Wednesday 09:00 - 19:00
Thursday 09:00 - 19:30
Friday 09:00 - 19:30
Saturday 09:00 - 18:00
Sunday Closed

Reviews

4.75
642 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Excellent Service

Carmel Kelly
20th Nov 2018
Team Member: Sonia
5.0
Appointment verified by SALONGENIUS Software

Excellent

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for taking the time to leave a review. So happy you enjoyed your visit! hope to see you again soon,

Kind Regards
The Richmond Toni&Guy team

Love every bit of it

Kristine
18th Nov 2018
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

Everyone was so helpful and made me feel relaxed

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

So happy you enjoyed your visit! hope to see you again soon,

KInd Regards,
The Richmond Toni&Guy team

Great service as always

Grant
17th Nov 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Mark always takes his time to get the cut perfect. I can’t fault the effort each time and I’ve never been disappointed

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Hi Grant,
Thank you for finding the time to write about your experience with us. We are so pleased that you enjoyed your service.

Thank you & all the best,

Toni and Guy Richmond

Feeling sassy and special

Tanya
16th Nov 2018
Team Member: Joe
5.0
Appointment verified by SALONGENIUS Software

Such a wonderful treat from me to me. I walked in looking like a frumpy thing and walked out looking like a person about to get up to age-inappropriate shenanigans. Bonus points having a stylist with the same mental outlook as me. Yay. Funtimes.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Tanya
Thank you for leaving such a great review, we will pass that onto Joe and hope to see you again soon,

Best wishes,
Toni and Guy Richmond

Great experience all round

Sue Stuckey
16th Nov 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Very happy with my new page-boy style so thank you, Mark. I always leave this salon feeling better than when I went in. Great conversation, useful financial tips and a little spiritual guidance is an added bonus !

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Sue,

Thank you for taking the time to review your hair cut with Mark and we're so glad that you enjoyed your time with us.
We hope to see you again soon,

Many thanks,
Toni and Guy Richmond.

A tonic !

Kate Griffiths
14th Nov 2018
Team Member: Mark
4.5
Appointment verified by SALONGENIUS Software

Gentle stylist , listened to me , lovely head massage , suitably friendly , great haircut , am v happy

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Kate
Thank You for taking the time to write a review on your haircut,
We will pass on your compliments to Mark, and look forward to seeing you again soon.

Kind Regards
Toni and Guy Richmond

Sat 3 Nov

Tahir Malik
14th Nov 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Ellena provides as usual a friendly and professional service and I always select Ellena. She's grrrreat.
Melissa also provided a relaxing hair wash.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Tahir,

We are delighted to hear you had a great experience at Toni and Guy Richmond.
We look forward to having you back in the salon soon.

Kind regards,
Toni and Guy Richmond

Wash and blow dry

Natalie Clark
13th Nov 2018
Team Member: Sonia
5.0
Appointment verified by SALONGENIUS Software

Welcoming , friendly, professional staff and great blow dry from Sonia!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Hi Natalie

Thank you for taking the time to review your blowdry with Sonia.
So Glad you left the salon feeling that way and enjoyed your time with us!

We look forward to seeing you again,
Richmond Toni & Guy

Perfect highlights

Jeannine
10th Nov 2018
Team Member: Louise
5.0
Appointment verified by SALONGENIUS Software

I wasn’t quiet sure what the best thing for my hair was regarding re-growth. My hair is very dark and I’ve had very blonde highlights done for years. I was going to opt for balayage but after being advised to keep the highlights going to get a natural elegant look, I trusted Louise with her knowledge and skills and I am very happy with the result. I will be back. Highly recommended!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Jeannine

Thank you for taking the time to write a lovely review. We will pass on your kind words to Louise and look forward to seeing at your next appointment.

Kind Regards

The Team at Richmond

Consistently good throughout my 18 years

Vanessa Winsor
10th Nov 2018
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

I have been going to Tony and Guy in Richmond for 18 years - the team are consistently excellent

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Hi Vanessa

Thank you for taking the time to write such kind words. The team at Richmond Toni & Guy always Strive to give outstanding customer service to all our clients.

We all look forward to seeing you on your next visit.

From
The Team at Toni & Guy Richmond

Feedback

David
7th Nov 2018
Team Member: Mark
4.5
Appointment verified by SALONGENIUS Software

Amazing as always

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear David

We are delighted you were pleased with your experience at Toni and Guy Richmond.

We hope to see you back in the salon soon!

Many thanks,
Toni and Guy Richmond

My regular visit

Lucy Amos
3rd Nov 2018
Team Member: JADE
5.0

It’s always a pleasure going to Toni&Guy. They provide excellent service. They also give great haircare advice and their products are good too. I have recently recovered from breast cancer and my hair is almost bob length now - we are growing it. Jade and the other highly trained, talented staff at the salon have really looked after me, nurtured and cared for my hair and helped see me through some very tough times. I wouldn’t go anywhere else.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Lucy

We are delighted you were pleased with your experience at Toni and Guy Richmond and your stylist Jade.

Its always a pleasure to have you in the salon and all the team look forward to seeing you on your return to the salon.

Many thanks,
Toni and Guy Richmond

Amos

Lucy
3rd Nov 2018
Team Member: JADE
5.0
Appointment verified by SALONGENIUS Software

Excellent service, as always. Good value, quality hairdressing and haircare advice. Will once again be recommending Toni&Guy to family, friends and colleagues.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Lucy

We are delighted you were pleased with your experience at Toni and Guy Richmond and you stylist Jade.

Thank you for continuious recommendation of Toni & Guy Richmond & we look forward to seeing you on your return to the salon.

Many thanks,
Toni and Guy Richmond

Impromptu visit

Sarah beaton
2nd Nov 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Popped in on the off chance for a wash n blow dry and as soon as I met Ellena decided to have a trim! Delighted with the result ..,,

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Thank you for writing your review, we are thrilled you are happy with your service and haircut with Ellena at Toni and Guy Richmond.
We hope to see you back in the salon soon!

Best wishes,
Toni and Guy Richmond

Colour and cut

Selina Hough
30th Oct 2018
Team Member: Louise
4.0
Appointment verified by SALONGENIUS Software

I had a disappointing experience on my last visit, I came back as I have been going to this salon for a long time, and let’s be fair, everyone can have an off day......This visit, I am happy to report, I left the salon delighted! Everyone lovely, Excellent colour, great cut and I’m feeling gooooood!
Thanks (Toni &) Guys! See you soon!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Hi Selina

We are glad to hear that you are happy with your hair and experience at Toni and Guy Richmond this time round. Thank you for taking the time to write a review, and we look forward to welcoming you back into the salon soon.

Best wishes,
Toni and Guy Richmond

Teenager haircut

Gisela
21st Oct 2018
Team Member: Joe
5.0
Appointment verified by SALONGENIUS Software

My son had his haircut with Joe and couldn’t be more happy with his haircut! Thank you so much!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Glsela,

Great news! I will pass on you and your sons kind words onto our Style Director Joe.
Thank you and hope to see you guys back in the salon again soon!

Kind regards,
Ellena, Assistant Manager

Thanks

Anonymous
20th Oct 2018
5.0

Great service and haircut. Thank you Jessica

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Anonymous,

Thank you for taking the time to write a review we are glad you had a great service and haircut.
We hope to see you again soon, in the meantime enjoy your new haircut!

Kind regards,
Ellena, Assistant Manager

Not a great experience

Libby Hadrill
20th Oct 2018
2.0
Appointment verified by SALONGENIUS Software

This is the third and last time I will be trying the Toni and Guy in richmond. My experience today in the salon was awful. It was really not relaxing and I was unhappy with my cut.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Libby,

Thank you for writing your review. We apologise you were not happy with your experience and would like for you to contact our manager Jade to resolve this issue.

Please contact the salon via email [email protected] or number 020 8332 0312.

Kind Regards,
Toni and Guy Richmond

A1 customer service

Laura Kerr
17th Oct 2018
Team Member: JADE
5.0
Appointment verified by SALONGENIUS Software

Jade is a top class salon manager. She listens to clients and responds appropriately. She understands that happy customers return. Sonia is a brilliant stylist and both women are beautiful and kind human beings. T&G are lucky to have them on the payroll.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Laura,

Thank you for taking the time write a review, we are delighted you were happy with our team, Sonia our Style Director and Jade our Manager. We are indeed very lucky!
We look forward to your return back to the salon soon!

Best wishes,
Ellena, Assistant Manager

Happy customer

Jillian
17th Oct 2018
Team Member: MELISSA
4.5
Appointment verified by SALONGENIUS Software

Great cut and colour, Melissa did a great job and made the whole experience relaxed.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Jillian,

Great to hear you were happy with your relaxing experience with cut and colour, I will pass on your kind words to Melissa.
We hope to see you back in the salon soon!

Best wishes,
Ellena, Assiant Manager

Sat 13 Oct

Tahir Malik
15th Oct 2018
Team Member: Ellena
4.0
Appointment verified by SALONGENIUS Software

A really nice, professional cut by Ellena and I'm now 10 years younger

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Tahir,

Thank you for writing a review, Fanatastic you look 10 years younger!
See you back in the salon again soon.

Best wishes,
Toni and Guy Richmond

Fantastic new look and great advice

Saskia
15th Oct 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Ellena gave great advice on how I should style my hair and gave me a fantastic new look. Very happy!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Saskia,

Great to hear you were happy with your new look and experience, we hope to see you back in the salon again soon!

Enjoy your new hair, you look great.

Kind regards,
Ellena, Assistant Manager

Opinion on haircut

Pat Harrison
14th Oct 2018
Team Member: Ellena
4.5
Appointment verified by SALONGENIUS Software

I owe Ellena an apology. After my haircut recently I complained to her about it being unflattering and I wasn't happy. I realise that this was because the blowdry and wax didn't work for my hair. When I washed it the next day I realised Ellena did a very good job and I'm really pleased. So, thank you Ellena!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Pat,

Glad to hear you are now happy with your hair cut result, thank you very much for taking the time to write a review.
Hope to see you back in the salon again soon!

Kind regards,
Ellena, Assistant Manager

Great service

Mark Rodericks
13th Oct 2018
Team Member: Joe
4.5
Appointment verified by SALONGENIUS Software

As always a great haircut and friendly by Joe and the rest of the staff. I’ve been coming to this for branch for 25 years and it’s always been a pleasure

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Mark,

We are glad to have you and pleased you are happy with your experience with us.
Thank you for your loyalty to Toni and Guy Richmond and taking the time to write a review.

Kind regards,
Ellena, Assistant Manager

Newcomer treatment for an old timer

Aileen
12th Oct 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

Hi - been coming to the salon for 2 decades and yet every time I come, I am made to feel like a brand new sparkly newcomer. From the minite I walked in the door and was greeted by Jade, who also does an amazing job on the phone, to having exceptional style service by Mark. Thank you thank you thank you T&G Richmond’

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Alleen,

Thank you for taking the time to write a review, we are grateful to have you for 2 decades, we look forward to welcoming you back into the salon soon to feel sparkly again!
In the meantime I will pass on your kind words to our Style Director Mark, aqnd Jade our Manager and receptionist.

Thank you,
Ellena, Assistant Manager

Haircut

Bigel
3rd Oct 2018
Team Member: Mark
4.5
Appointment verified by SALONGENIUS Software

Always excellent

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear BIgel,

Thank you for taking the time to write a review, we hope to see you back in the salon soon!

Kind regards,
Ellena, Assistant Manager

Another amazing visit at T&G Richmond

Klaudia
3rd Oct 2018
Team Member: Jessica
5.0
Appointment verified by SALONGENIUS Software

Another visit to T&G Richmond and fantastic , precision perfect cut by Jessica . Professional and personal advice for my thin hair . Cannot wait to come back again . Thank you !

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Klaudia,

We are glad you were happy with your precision cut and advice, I Will pass this on to our talented Stylist Jessica.
We look forward to welcoming you back into the salon again soon!

Thank you,
Ellena, Assistant Manager

Haircut

Freya
27th Sep 2018
3.0
Appointment verified by SALONGENIUS Software

I came in for a haircut that was done after blow dry at the end and only got a levelling trim standing up at back. My hair was not sectioned and cut throughout as per normal. I have layers and that was not addressed.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Freya,

I am sorry to hear you were not happy with your service.
We have tired to reach you on the contact number that is on file. Please could you call us back on 020 8332 0312 and ask to speak to the Manager Jade.
Or if you would prefer email [email protected].
Thank you,

Kind Regards,
Toni and Guy Richmond

Haircut

Freya
26th Sep 2018
3.0
Appointment verified by SALONGENIUS Software

My haircut felt quite rushed

Service
Value
Result
Cleanliness
Atmosphere

good cut with positive feedback

michael
25th Sep 2018
Team Member: MELISSA
5.0
Appointment verified by SALONGENIUS Software

melissa did a good job with positive feedback from friends and family

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Michael,

Thank you for the positive feedback, we are glad you have had compliments from family and friends.
We hope to see you again soon!

Kind regards,
Ellena, Assistant manager

Cut and blow dry

Ella
23rd Sep 2018
Team Member: Jessica
5.0
Appointment verified by SALONGENIUS Software

Jessica was really friendly and cut my hair exactly how I wanted it, I couldn’t be happier with the finished cut! I’ll definitely be coming back and already rebooked. Thank you again!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Ella,

We are delighted to hear your hair cut and experience resulted in exactly how you wished.
Thank you for re booking We look forward to welcoming you back into the salon!

Best wishes,
Ellena, Assistant Manager

Good service

François Brounais
22nd Sep 2018
Team Member: Jessica
5.0

Good haircut. Jessica is always pleasant and on time. Thanks

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Francais,

Great to hear. Thank you for writing a review of our Stylist Jessica I will pass on your kind words.
Hope to see you back in the salon soon for another on the dot appointment!

Kind Regards
Ellena, Assistant Manager

Great service and cut&blow !

Kate Griffiths
19th Sep 2018
Team Member: Jessica
5.0
Appointment verified by SALONGENIUS Software

Very welcoming and efficient receptionist . My stylist listens to what I want and delivers ! Excellent !

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Kate,

Thank you for writing a review of your experience with us. It is great you were happy with our Stylist Jessica and receptionist and Manager Jade, we look forward to see you back in the salon soon.
Enjoy your new hair!

Best wishes,
Ellena, Assistant Manager

Great haircut today!

Hannah
18th Sep 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Really love the cut and the blow dry. Ellena listened to what I said and cut it perfectly. Already had a compliment on my hair! My first visit but definitely coming back.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Hannah,

Thank you for taking the time to write a review, great to hear you are pleased.
I hope those compliments keep coming, look forward to your next appointment!
Enjoy your hair,

Thank you,
Ellena, Assistant Manager

Day out in Richmond

Elaine Anderson
18th Sep 2018
5.0

I walked in off the street and had my hair cut, and prior to this, was advised about treatments and conditioning, which I accepted. I bought a special conditioner for dry ends. The service was first class, and this is the second time I visited this salon. I came in that day, due to our local branch in Aylesbury undergoing refurbishment.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Elaine,

Thank you for writing a review, we are glad you enjoyed your service with us for the second time, we hope to welcome you back soon anytime.
Hope the special conditioner is going well!

Kind regards,
Ellena, Assistant Manager

Best experience I’ve had in years

Gennine Morgan
17th Sep 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Put simply, Ellena has just provided me with the best salon service I’ve had in years. My cut and blow dry is nothing short of perfection. Decided to get a fringe cut, was very hesitant, Ellena made recommendations, gave advice and even spent the time to reach me how to blow dry my new fringe at home. Ellena was friendly, knowledgeable, skilled and so helpful. Can not recommend her and the salon highly enough.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Gennine,

Thank you for finding the time to write a review, I am delighted you are happy with your new hair cut and service. Your kind words mean a lot and look forward to welcoming you back into the salon!
Enjoy the rest of the day!
Thank you,

Ellena Caudell,
Assistant manager

Happy Happy Happy

Mary
15th Sep 2018
Team Member: Joe
5.0
Appointment verified by SALONGENIUS Software

Extremely happy with my new style. Thanks for a great cut Joe!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Mary,

Great news you are happy with your new style, our Style director Joe will be thrilled to hear.
We hope to see you back in the salon again soon, In the meantime enjoy your fab new hair!

Thank you,
Ellena, Assistant Manager

Brilliant team!

manoella valadares
14th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Amazing experience with adorable atmosphere! Augustina, you are a star! My daughter is very pleased with her new hair cut. The team is brilliant! Highly recommend! Thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Manoella,

Thank you for writing a review and recommending us.
We look forward to welcoming you back into the salon soon, in the meantime i will pass on your kind words to our Stylist Augustina.

Best wishes,
Ellena, Assistant manager

Great hair cut

Naz Allawi
13th Sep 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Great cut. She listened to exactly what you want and the result is fabulous. Thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Naz,

Great to hear you enjoyed your experience and result!your hair was a pleasure to work with too.
Hope to see you soon and Toni and Guy Richmond!

Kind regards,
Ellena, Assistant Manager

Blow dry

Dina
13th Sep 2018
Team Member: Ellie
5.0
Appointment verified by SALONGENIUS Software

Ellie was awesome today. My hair was done perfectly with great detail and I loved it. Thank you Ellie you are very talented.:)

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Dina,

Great to hear you were pleased and hope to do your hair again soon! Thank you very much for your kind words and for writing a review of Toni and Guy Richmond.

Best wishes,
Ellena, Assistant Manager

5 stars

Anonymous
9th Sep 2018
5.0

Excellent service.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Anonymous,

Thank you for taking the time to write a review of us.
It's our pleasure to give an excellent service, we hope to welcome you back into the salon again soon!

Kind regards
Toni and Guy Richmond

Always hreat

Paul Sweeney
8th Sep 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Ellena always manages to rescue my crazy hair! Always a pleasure.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Paul,

Thank you for writing your review, we are thrilled you are happy with your service and haircut with Ellena at Toni and Guy Richmond.
We hope to see you back in the salon soon!

Best wishes,
Toni and Guy Richmond

Tried and trusted

Fran Fowler
8th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Melissa was wonderful as usual. She always makes my hair look so healthy! Will definitely be back.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Fran,

We are delighted to hear you had a great hair and service with our Stylist Melissa. Enjoy your new hair, we look forward to welcoming you back into the salon again soon!

Many thanks,
Toni and Guy Richmond

Thu 30 Aug

Tahir
5th Sep 2018
Team Member: Ellena
4.5
Appointment verified by SALONGENIUS Software

I was really pleased with the length of my hair and the service from Ellena. She always makes me feel younger. I had a lot of compliments and even stopped traffic. Highly recommended.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Tahir,

We are delighted to hear you had a great experience at Toni and Guy Richmond with Ellena and to hear about your compliments!
We look forward to having you back in the salon soon.

Kind regards,
Toni and Guy Richmond

Miss

Hannah Paris
4th Sep 2018
5.0

Ellena is a talented artist, listens and delivers every time. The training the Toni & Guy staff get is apparent in every cut!!!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Hannah,

We are very happy to hear you were happy with your hair results and service with Ellena,
We look forward to welcoming you back into the salon again soon!

Thanks again,
Toni and Guy Richmond

So happy

Fran
3rd Sep 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

Took my 6 year old for a long overdue haircut. Ellena was so patient with him and worked to give him exactly what he wanted. He left beaming. He said, and I quote ‘this is the best day ever!’ Couldn’t be happier. Thanks so much.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Fran,

Thank you for writing your review, we are very glad you were happy with your experience at Toni and Guy Richmond. We will pass on your kind words to Ellena.

We hope to see you again soon!

Kind Regards,
Toni and Guy Richmond

Lovely experience and cut!

Issy
31st Aug 2018
Team Member: Mark
5.0
Appointment verified by SALONGENIUS Software

My stylist was Melissa but she’s not listed on the dropdown.

My whole experience today was brilliant - everyone was friendly and calm and welcoming. I had a lovely cup of coffee and I love my new shorter hair do!

I had a lovely chat with Melissa and the lovely girl who washed my hair (didn’t catch her name - cool green hair and funky purple nails) who was great too.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Issy,

We are delighted you were pleased with your experience at Toni and Guy Richmond and our stylist Melissa.
We hope to see you back in the salon soon!

Many thanks,
Toni and Guy Richmond

Colour

Selina Hough
31st Aug 2018
3.0
Appointment verified by SALONGENIUS Software

Not the greatest experience I’ve had at T&G - Appointment was at 10.30 but salon was running late already.
Although everyone is pleasant enough to pay over £100 for a colour I think it would be reasonable to be offered a head massage with the paid for conditioning mask and to be asked if I would like a blow dry rather than being informed as I’m not having a cut I’m getting a ‘rough dry’ No offer of products, spray etc no approach from colourist until I’m paying at till to ask if I’m happy.
Left feeling a bit flat emotionally and hair wise!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Selina,

I am sorry to hear you were not happy with your experience.
Please could you contact us on 020 8332 0312 and ask to speak to the Manager Jade. Or if you would prefer email [email protected].
Thank you,

Kind Regards,
Toni and Guy Richmond

Cut

Ben Ryan
31st Aug 2018
Team Member: Joe
5.0
Appointment verified by SALONGENIUS Software

Another awesome haircut ????

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Ben,

Thank you for your feedback. We are thrilled you are happy with your hair cut and the experience with our style director Joe.
We look forward to seeing you again soon!

Best wishes,
Toni and Guy Richmond

Excellent!

Amy Bishop
25th Aug 2018
Team Member: Ellena
5.0
Appointment verified by SALONGENIUS Software

First time I’ve been to Toni & Guy in Richmond, and had a wonderful experience. My stylist was really friendly and helpful and she did a fab job! Will definitely be back!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Richmond

Dear Amy,

Great news, we are delighted to hear you were happy with your experience and will pass on your kind words onto Ellena.
We look forward to welcoming you back into the salon soon!

Thank you,

Toni and Guy Richmond