TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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Excellent as always

Subrina
7th May 2019
5.0
Appointment verified by SALONGENIUS Software

Antonio is amazing, you tell him what you want, he takes one look and he’s in the zone, Loving my new hair!!

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Response from TONI&GUY Westfield

Thank you so much for the great review, we look forward to seeing you again.

Great cut

Becca
7th May 2019
5.0
Appointment verified by SALONGENIUS Software

Friendly, efficient, listens and responds well to feedback. I’ve been coming for 7years

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Response from TONI&GUY Westfield

Huge thanks Becca for the 5 stars!

Great haircut and friendly, relaxed but attentive staff.

Rachael Robson
7th May 2019
5.0
Appointment verified by SALONGENIUS Software

Very pleased with my haircut by Scott, he instinctively knows what will work and fit with the client’s personality and lifestyle. Salon staff are friendly, relaxed but professional. I would highly recommend.

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Response from TONI&GUY Westfield

Thank you for taking the time to write the review. We will pass those great comments back to Scott. We look forward to seeing you again soon.

Top quality

Anonymous
6th May 2019
5.0

It's my 4th time here and the staff is professional and kind, particurarly Gloria and Salvatore

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Response from TONI&GUY Westfield

Amazing thank you for the positive feedback.

Great cut hair...!

Claudiu
5th May 2019
5.0
Appointment verified by SALONGENIUS Software

Profesional ambient and great result!.. Congrats. to Salvatore!..(de'i capelli)

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Response from TONI&GUY Westfield

Fantastic feed back. Thank you.

Hair wash and massage

IP
3rd May 2019
4.0

Loved the hair wash and massage

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Hair cut excellent

Mohamed walji
26th Apr 2019
4.0

Colour very pro.

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Quality hair cut

Angela Johnson
26th Apr 2019
5.0
Appointment verified by SALONGENIUS Software

Scott is always excellent if you want a contemporary hair cut. You can’t beat him, plus he’s a nice guy too!

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Just what i wanted!

Angela Gidda
25th Apr 2019
5.0
Appointment verified by SALONGENIUS Software

Dillan gave my hair 5 star treatment. My hair was too long and the ends damaged. Dillan has put shape and style back into my hair and the condition looks great! Perfect .

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Toni and Guy

Lorraine edge
23rd Apr 2019
5.0
Appointment verified by SALONGENIUS Software

Once again fab hair cut by dillan.

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Awesome

Nikita Koniakhin
21st Apr 2019
5.0
Appointment verified by SALONGENIUS Software

One of the best trims ever

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I took appointment for color, but impossible done

Anonymous
20th Apr 2019
2.0

The girl cut my hair but just little bit.... So bad.... Than a new guy cut my hair nice.... 2 hours for simple cut.....

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Response from TONI&GUY Westfield

We are so sorry to hear you had a disappointing service with us. Please could you call the salon on 0208 749 5899 and ask to speak to one of the managers who will be more than happy to discuss this further with you. Thank you.

Feel amazing every time

Jas
18th Apr 2019
5.0
Appointment verified by SALONGENIUS Software

I’ve been in a relationship with Toni and guy for 6 years now. And the romance is very much alive since when we first met. My hairdresser, the art director April is amazing. Every time i go to get my hair done I leave feeling absolutely amazing. Literally don’t know how they work their magic. The service of everyone there is absolutely fantastic. I’m a customer for life! Love love loveeee!

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Anthony is grest

Christine Brown
15th Apr 2019
5.0
Appointment verified by SALONGENIUS Software

I always come back to Anthony because he knows exactly how to cut hair. My naturally curly hair has recently been messed up by a keratin treatment but Anthony gave me a miracle cut last Saturday which restored some of the curls and life my hair has lost. Very happy. Everyone at T&G is very friendly too.

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Haircut

Saira Saleem
14th Apr 2019
3.0
Appointment verified by SALONGENIUS Software

I asked the hairdresser not to thin the ends and keep it blunt, she started to thin the ends anyways and when I asked her to stop she said she was making my hair look better. I know how I like my hair and this is not it. Very irritated with the outcome as it was £55

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Response from TONI&GUY Westfield

Hi Saira,We are disappointed to hear about your service in the salon. Please could you call the salon on 0208 749 5899 and ask to speak to one of the managers who will be more than happy to discuss this further with you. Thank you.

Amazing

Beth
13th Apr 2019
5.0
Appointment verified by SALONGENIUS Software

I hadn’t been to a salon before but had a lovely, relaxed time. Melis was amazing and I left feeling really great and I haven’t felt like that in a long time so Thank you!

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Cut & Blow Dry with Anthony - unrivalled service every time

Amo
10th Apr 2019
4.5
Appointment verified by SALONGENIUS Software

I’ve been coming to Anthony since I moved to London (6 years ago) and his expertise, patience and skills are fantastic. He always puts me at ease, and is a super genuine guy. I’ve tried other salons closer to East London, but it’s always worth the trip to Shepherds Bush, just to see him.

Thanks for always getting it spot on and for everything you’ve also taught me on hair maintenance over the years!

He’s an asset to the Toni & Guy team and simply irreplaceable!

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Unprofessional receptionists but great hair stylist

Tamer
10th Apr 2019
2.0
Appointment verified by SALONGENIUS Software

I have been a regular customer with Tony & Guy Westfield and my hair stylist Antonio (Italian man) is amazing ! Unfortunately, I have had my appointment moved many times by request if the receptionists on several occasions without the stylists knowledge and I have been very accommodating. However, yesterday, not only were the receptionists rude, I arrived 6 min late fir my appointment and they refused to take me so I had to move my appointment 3hrs later. I do not expect this type of service when paying so much money and coming from far. I only travel to Westfield because if Antonio and I have expressed my disappointment to him. If you could train your receptionists to be more professional and friendly it would create a better image of your company! They also refused to wash my hair when asked by the stylist. Very disappointed.

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Response from TONI&GUY Westfield

We are very disappointed to hear about the service from the reception team in the salon on that day. Would you be so kind to call the salon and ask to speak to one of our managers who would like to discuss the whole situation further with you. Thank you

T&g with Anthony

Phil waind
6th Apr 2019
4.5
Appointment verified by SALONGENIUS Software

Spot on as always

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hair

babak
6th Apr 2019
5.0
Appointment verified by SALONGENIUS Software

fantastic experience with George.

Big shout out to the beautiful Meliss! and the young lady at reception (sorry I don't know her name).

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Colour

Marta
5th Apr 2019
5.0
Appointment verified by SALONGENIUS Software

Very professional hairdresser

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Mrs

Katina O’Brien
2nd Apr 2019
5.0
Appointment verified by SALONGENIUS Software

Dillan was great. He gave my daughter lots of advice on how to care for her curly hair, and she is thrilled with her cut.

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Cut and blow dry

Jerusalem
2nd Apr 2019
5.0
Appointment verified by SALONGENIUS Software

Had my hair done by Scott, as always, and he's done a great job. Very very pleased with my hair, love the cut and the blow dry.

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Good haircut!

Phil Connolly
1st Apr 2019
4.0
Appointment verified by SALONGENIUS Software

Very happy with the result. Friendly staff, nice place. Will come again if my bank allows it

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Colour

Nevie
30th Mar 2019
3.5

Good hair colour very satisfied

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Haircut

Mike Ellis
30th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Antonio - good guy, great hairdresser. Thank you

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Great salon experience

Mumstar
29th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Had highlights and cut. The salon is a great environment, Everyone was friendly and I was really pleased with both the highlights and cut.

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Hair cut and Blow Dry

Tabitha Bower
28th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

The service was incredible! My hairdresser (Melis) was not only incredibly friendly, but she gave me great advice and left me with a perfect haircut! The atmosphere was very friendly and it was overall a very relaxing and highly enjoyable experience.

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Hair Colour - Balayage

Sachini
26th Mar 2019
2.5
Appointment verified by SALONGENIUS Software

***** (colour technician) was friendly and welcoming. I showed her a couple of pictures of the colours and I explained to her that I would like a natural look but would like to see the colour.
However, there is no real difference between my natural colour and the new colour at all. The ‘after’ pictures fails to capture any change and even the girl who washed my hair acknowledged that the colour is not showing up in the pictures. In real life, it is very difficult to see the colour change. A natural look does not mean an unnoticeable look.
I was told I could come back in 2 weeks for more to be put in but I am very disappointed with the end results and have lost trust in the staff to rectify the error. As such, I would not be coming to the branch again.

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Response from TONI&GUY Westfield

We are really sorry to hear you had a disappointing service in the salon with your colour appointment. Would you mind calling the salon on 0208 749 5899 and discussing this further with one of our managers. Many thanks.

Hair colour

Barbara
23rd Mar 2019
5.0

Very happy with Gloria
Always does my hair very well

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April is the best

H
23rd Mar 2019
4.0
Appointment verified by SALONGENIUS Software

Excellent haircut from April

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Always Amazing Experience

Namrata Varma
22nd Mar 2019
5.0
Appointment verified by SALONGENIUS Software

I have been going to the Toni & Guy Westfield for almost 6 years now! It’s the best place to get a hair cut!!! Anthony, one of the style directors is the best!

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Great

Anonymous
21st Mar 2019
5.0

Amazing as always

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Nice job!

Margherita
20th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

I had a very good experience with Lucìa. She was very kind and friendly and she made my hair as I wanted, being very careful on my instructions. She also gave me some good tips. I will definitely reconsider it for next time!

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Haircut and blow dry

Elena
20th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Always a pleasure to come here,nice ambiance and good staff❤️❤️❤️

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Cut and blow dry

Leonie Francis
17th Mar 2019
4.5
Appointment verified by SALONGENIUS Software

Very pleased with my hair cut.

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Response from TONI&GUY Westfield

Thank you for taking the time to let us know. We hope to see you back in the salon again very soon.

Always excellent

Matthew
16th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Toni and Guy have always been a reliable bet for me but this is the best of their salons. Staff and service polite and excellent.

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Response from TONI&GUY Westfield

Thank you for the 5 star review!!

Superstar Anthony

DA
16th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Anthony and as always was very professional, knowledgeable and amazingly friendly. Best stylist ever!!

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Men’s cut

Oliver
14th Mar 2019
3.5
Appointment verified by SALONGENIUS Software

Disappointed the with cut. Fringe cut very short and does not blend with rest of cut.

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Response from TONI&GUY Westfield

Hi Oliver, so sorry to hear that. A manager will be in touch with you today. Thank you for letting us know.

Never Disappoints

Carol
13th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Anthony always listens to what you would like, advises how best to achieve it and then produces the style. Excellent!

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Response from TONI&GUY Westfield

Fantastic feedback. Will let Anthony know you had such a great experience.

Pricey and salon looks and feels tired

Goose 440
13th Mar 2019
3.0
Appointment verified by SALONGENIUS Software

Great stylist but what’s going on with the salon and the pricing...?

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Response from TONI&GUY Westfield

Thank you for taking the time to review the salon. We will pass those comments back to head office.

Haircut and finish

Lyndsey preston
12th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

I saw April in the Westfields salon. It is always a pleasurable experience there and I absolutely love my haircut. I will most definitely recommend to my friend and family.

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Response from TONI&GUY Westfield

Thank you for the fantastic comments. We will pass those on to April and we look forward to seeing you back in the salon soon.

Great service

Jonathan
9th Mar 2019
5.0
Appointment verified by SALONGENIUS Software

I love going to this salon. Friendly and professional service, and I couldn't be happier with the cut and style

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Response from TONI&GUY Westfield

Great review, thank you for taking the time to let us know. Many thanks

Colour

Anonymous
9th Mar 2019
4.0

The stylist is really good but the reception is not very welcoming

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Response from TONI&GUY Westfield

Thank you for letting us know, please would you mind calling the salon on 0208 749 5899 and chatting to one of our managers who would like to know a bit more of your experience.

The blonde boy

Nusrat Farhan
8th Mar 2019
4.5
Appointment verified by SALONGENIUS Software

Got my hair bleached and toned here from black to platinum blonde my stylist Tasha did amazing wonders to my hair!! Thank you, you’ve all been great and lovely see you next month

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Response from TONI&GUY Westfield

Hi Nusrat, thank you for the great feedback, we look forward to seeing you again soon.

Hair appointment

Roohina
3rd Mar 2019
2.0
Appointment verified by SALONGENIUS Software

Had a bad experience, went in for my appointment, but my hairdresser never arrived, so was appointed to another, he did not understand what I wanted even after showing images of my previous haircut. I was not happy with the haircut or the service. Later I found out the hairdresser arrived late, and no apologies.

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Response from TONI&GUY Westfield

So sorry to hear of your experience in the salon, please could you call the salon on 0208 749 5899 and ask to speak to one of our managers who would really like to discuss this further with you. We really look forward to hearing from you. Many thanks.

hair

babak
2nd Mar 2019
4.5
Appointment verified by SALONGENIUS Software

George was fantastic as always.
Was great to see Meliss.
The girl who served me at the counter was also fantastic.

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Response from TONI&GUY Westfield

Five star review. Amazing, thank you.

Haircut with Antonio

Kate
2nd Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Lovely as usual. Absolutely happy with the haircut, can't flaw. Perfect service and quality. Antonio knows what he's doing

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Response from TONI&GUY Westfield

We will pass those fantastic comments back to Antonio, we look forward to seeing you back in the salon again soon.

Amazing service

Sumara
2nd Mar 2019
5.0
Appointment verified by SALONGENIUS Software

I travel from Maidenhead to get my hair cut from Lucia at Westfields white city. I never leave disappointed! Great energy, great conversation and I always keep going back! Thanks Lucia! Literally the best!

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Response from TONI&GUY Westfield

Thank you Sumara for those great comments, Lucia looks forward to your next visit to Westfield.

Westfields Shephards Bush

Jenna
1st Mar 2019
5.0
Appointment verified by SALONGENIUS Software

Everyone in this salon is lovely, friendly and welcoming.
My hair looks great and I’ll be coming back again!

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Response from TONI&GUY Westfield

Thank you for taking the time to let us know and for giving us a great 5 star review