TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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great

Anonymous
28th Feb 2019
5.0

Great staff

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Response from TONI&GUY Westfield

Thank you

Wonderful experience

Ada
28th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

I really enjoyed my hair cutting in Westfield TONI&GUY yesterday. My stylist was Salvatore who are extremely professional and patient. I love my new style very much.

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Response from TONI&GUY Westfield

We look forward to seeing you again, thank you for letting us know.

Amazing

Lucy
26th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Dillan cut my hair and I would highly recommend him, he did exactly what I asked for and I was so pleased with the outcome. Will definitely be coming back often.

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Response from TONI&GUY Westfield

Thanks Lucy for the great comments for Dillan. We really appreciate you letting us know.

Long hair cut

Dorianna
26th Feb 2019
3.5
Appointment verified by SALONGENIUS Software

Went for my first time at Toniandguy and Melis was looking after me. She’s been great and very conscious of how much she will cut my long hair, Melis done a perfect cut and blow dry too, that’s what I wanted!!!

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Response from TONI&GUY Westfield

Thank you for the feedback and taking the time to review us. Melis looks forward to seeing you in the salon again. Thank you.

Bad experience

Hella
25th Feb 2019
1.5

I found Fiona and the the girl who cut my hair really nice, but the woman who coloured my hair completely ruined my hair colour. Didn't take time to explain to me what my hair colour would turn out like, I showed her a picture of what I wanted, she said my hair would be slightly warmer and showed me a colour that it would look like but my hair after she washed it, looked copper and that's exactly what I had told her I didn't want. My hair is patchy uneven and looks nothing like what I wanted. She got really rude and abrupt after I told her I didn't like it. I paid the full price, they have asked me to go back, I live very far from shepherds bush Branch but guess I have to go back to get it fixed. Not happy

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Response from TONI&GUY Westfield

Hi Hella

We are so sorry to hear about the service you had with us. A manager will be calling you today to discuss this further. Apologies that you didn't receive a call yesterday. Many thanks

Awesome experience

Dilshad
25th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

As always, had a fantastic experience. Was extremely pleased with the service and my haircut

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Cut & Blow dry

Anonymous
24th Feb 2019
4.5

Great service and excellent results.

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Well done, again

Silvia
24th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

In safe hands, they know what they do and are technically skilled, thanks!!!

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Great cut

Jess
23rd Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Lucia was amazing, she gave me exactly what i wanted and explained everything so i would know what to ask for next time. She even showed me my hair straight and wavy to make sure i liked it. Very friendly and good at what she does.

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Disappointing

Melissa Messmer
23rd Feb 2019
1.5

New to London and excited to find a good salon. This is not it. Will not be back.

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Response from TONI&GUY Westfield

Sorry to hear of the disappointing service you received. We would like to chat to you further about this, would you mind calling the salon on 0208 749 5899 and ask to speak to one of our managers. Many thanks.

Highly disappointed

Melissa
22nd Feb 2019
1.5

Possibly the worst hair salon experience of my life. Short consultation, didn’t give me anything I wanted and left looking worse than when I came in. Unfortunately came in with high expectations for a new look and stylish do - wanted to cry as I left. Will never go back to a T&G salon again (especially this one).

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Response from TONI&GUY Westfield

Hi Melissa, we are sorry to hear of the sub standard service you received in the salon. Please would you mind calling the salon on 0208 749 5899 where one of our managers would be more than happy to discuss this matter further. Many thanks

Haircut

Lorraine edge
22nd Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Once again great cut by Dillon and great time.

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Excellent

Sandeep
21st Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Fiona was friendly
Antonio was professional and made me very comfortable
Young lady who washed my hair was kind and friend too
Overall an excellent experience. Walked out very happy

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ALways the best

Gloria
19th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Not only the treatments are amazing and the staff very professional, but they go the extra Mile all the time to make you live a great experience!
Went with 6months baby and doggy and the girls managed to keep them busy while I indulged in a lovey treatment ,head massage and a long blowdry. Ah and they do manicure how, that s great!

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Excellent service

Miss Daniela Castrlli
16th Feb 2019
4.5
Appointment verified by SALONGENIUS Software

I have done Highl ights full head, and cut & blow dry, by Ruben which the service it very excellent ????

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Really great

Christine
16th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Natasha was brilliant today. She was very sensitive to my needs and has produced another cracking hair cut.

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Westfield

Anonymous
16th Feb 2019
1.0

Westfield service

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Response from TONI&GUY Westfield

Apologies your service was not up to our usual standard. Please would you mind calling the salon on 0208 749 5899 where by a manager would really like to discuss your service further. Many thanks

Thank you Melis

Olga
16th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Nice salon.Friendly atmosphere. I am happy with my cut.

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Thank you Melis

Olga
16th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Nice salon. Friendly atmosphere.I am happy with my cut.Thank you Melisa.

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Haircut - fade

Graham
15th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

One of the best haircuts I’ve had

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Dry

Megan Harris
14th Feb 2019
2.0
Appointment verified by SALONGENIUS Software

This is not a reflection on the ladies politeness who did my hair but I didn’t enjoy the experience, the standard wasn’t good enough as a first time customer and certainly wouldn’t return. I overall was not impressed . I always used a competitor to blow dry once a week which is cheaper and far better.

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Response from TONI&GUY Westfield

We are very sorry to hear your service was not up to our usual standard. Please would you mind calling the salon on 0208 749 5899 where a manager would really like to chat to you further about this. Many thanks.

Fabulous! Thank you very much !!

Marta Krolewicz
13th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Very nice service.
I look and feel, 10 years younger!
Thank you

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Response from TONI&GUY Westfield

You are very welcome Marta. See you soon!!

April & the team

Bal biting
9th Feb 2019
4.5
Appointment verified by SALONGENIUS Software

I love my visits with April she is simply amazing.

Always everyone in the store is really lovely, friendly and so helpful.

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Response from TONI&GUY Westfield

Thank you for taking the time to let us know. Will pass the wonderful comments to April. See you again soon.

Great service

Markus
9th Feb 2019
4.5
Appointment verified by SALONGENIUS Software

Really good service from Lucia
Enjoyed my haircut

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Response from TONI&GUY Westfield

Will pass that positive feedback to Lucia, many thanks.

Good

Nevie
8th Feb 2019
4.0
Appointment verified by SALONGENIUS Software

Good colouring

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Response from TONI&GUY Westfield

Thank you for letting us know.

Amazing

Miriam Payne
8th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

My fashion fix braiding is fantastic, love it! Has lasted for several days of interviews too.

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Response from TONI&GUY Westfield

Thanks Miriam for letting us know. Hope the interviews went well for you!

Amazing!

Dr David Rouse
6th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Antonio and Anthony are both amazing. Recommend both of them!

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Response from TONI&GUY Westfield

Great to hear. Thank you for the great comment. See you again soon we hope.

Great stylist

Anonymous
6th Feb 2019
4.5

Anthony is the Best

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Response from TONI&GUY Westfield

Thank you!!

10 years younger

Roshni
6th Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Thank you to Reuben at Toni and guy Westfields white city for looking after me and my grey hairs!!

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Response from TONI&GUY Westfield

Ruben says you are more than welcome and looks forward to your next visit to us. Thank you.

Best Hair cut by Melis

Dr Sara Ahmed
3rd Feb 2019
5.0
Appointment verified by SALONGENIUS Software

Melis is amazing. I always come here to cut my hair and ask for Melis. The best hair cut. My hair look thicker now!

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Response from TONI&GUY Westfield

Melis looks forward to seeing you back in the salon for your next visit. Thank you for such great positive feedback.

Perfect as usual

Raphaella Yver
1st Feb 2019
5.0
Appointment verified by SALONGENIUS Software

As usual it’s perfect ! Exactly what I wanted ! I never go with a fix idea but they always know what I want ! I came to do highlight on T section the lady worked perfectly ! So worth the price . I will always be a faithful client to T&G! It lasts long as well because it’s perfeftly done.

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Response from TONI&GUY Westfield

Thank you for the five star review!

Today’s visit for haircut

Anonymous
30th Jan 2019
5.0

After 7 years visiting , Antony not only continues to excel at his job but as always as a human being .. Salute

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Response from TONI&GUY Westfield

Fantastic!! Amazing!! .. Wonderful to hear. Thank you for taking the time to pass those comments on.

Anthony is better than any antidepressant!!

Denise
29th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Anthony smashed it again as per usual. I love going to get my hair cut because the confidence I have leaving that salon every time makes me feel 6ft even tho I’m just a short ass at 5ft 2.

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Response from TONI&GUY Westfield

Amazing!! Will pass those great comments back to Anthony. We really look forward to seeing you back in the salon. Thank you.

Hair cut

Rehena
27th Jan 2019
4.5
Appointment verified by SALONGENIUS Software

I had a lovely cut at the salon. The hairdresser was lovely and she cut and styled my hair exactly how I wanted. She was really polite.

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Response from TONI&GUY Westfield

Great to hear such lovely comments. Thank you for taking the time to let us know.

Amazing salon amazing service - even more amazing staff

Georgia
25th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

I go to Reuben and he is by far the best colourist I have ever been to, would do without him! His attention to detail is second to none and he goes above and beyond for his clients. Oh, and my hair looks incredible too!

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Response from TONI&GUY Westfield

Thank you Georgia for the fantastic feedback. We will be sure to let Ruben know. Many thanks.

Wowser

Rosh
22nd Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Always a pleasure when I come to the salon to see Dillan. I leave feeling fantastic and fabulous. He always knows what i want and has such Great recommendations.

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Response from TONI&GUY Westfield

Thats great to hear, thankyou for the feed back!!

Highlights

Linda
22nd Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Visited today for correction, Hellen was luckily in the salon & restored my highlights to perfection ! Thank you , received hair bonds , hair treatments and a complementary hair mask to take home , all good

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Response from TONI&GUY Westfield

Hi Linda, Thank you for letting us know that you were happy with your colour after coming back in. We hope to see you again soon.

Disappointed

Lunda
22nd Jan 2019
1.5
Appointment verified by SALONGENIUS Software

Many visits , different hairdressers, possibly giving Toni & Guy a bad reputation this salon !Roots /Highlights yesterday not enough sets put in to thin to notice so doesn’t match what I got !!The stylist before did same but I had to go back and pay 3 times just to get it to actually look like I’d had highlights not really happy as this sort of thing damages your hair couldn’t have it touched for a year after all that now I have to go back today and see the manager , never had any problems with other Toni & guys just thisbine at Shepherd’s Bush seems to be lacking in customer care !!

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Response from TONI&GUY Westfield

We are really sorry to hear of your experience in the salon. We know one of the managers has been in touch and that you have been back in the salon. We hope that your colour has now been corrected and that you are happy with the end result. Apologies that you had to come back in. Many thanks for your understanding.

hair

babak
19th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

fantastic job by George

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Response from TONI&GUY Westfield

We will pass that on to him, thank you

Friendly and helpful

Vicci
19th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

I had my haircut today by Melis, she was lovely, friendly and gave lots of good tips about how to look after my hair. I have curly hair and I’m usually quite wary of hair dressers but I would not be next time! All the staff- reception and the lady who washed my hair were also friendly and welcoming, Thank you.

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Response from TONI&GUY Westfield

Amazing comments, thats great to hear. We really look forward to seeing you back in the salon again soon.

Amazing

Nadine
19th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

I used to come to the Westfield white city branch of Toni and Guy for years, always got my hair cut by George. Then due to convenience I stopped. Three years later I am back getting my hair cut by George again. He is the best hair stylist I have ever had and even though it’s a little out of my way I had to go back. He’s very professional, listens to what I want and knows exactly what suits me and my hair. He’s very friendly and couldn’t ask for more to be honest.

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Response from TONI&GUY Westfield

We will pass those fantastic comments back to George, thank you for taking the time to let us know.

Fabulous!

Emma Chambers
19th Jan 2019
4.5
Appointment verified by SALONGENIUS Software

Lovely stylist Lucia, lovely head massage, I really enjoyed the experience

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Response from TONI&GUY Westfield

Thanks Emma, lovely to hear that you had a great experience with us.

Excellent service

Anonymous
18th Jan 2019
5.0

i always do my hair cut at Tony and guy salon
Amazing work

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Response from TONI&GUY Westfield

Thank you for letting us know. See you soon.

Haircut

Lorraine edge
18th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Great cut. Dillon courteous and very good.

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Response from TONI&GUY Westfield

Thank you Lorraine for the 5 star for review..

Delightful

Philippa
15th Jan 2019
4.5
Appointment verified by SALONGENIUS Software

As usual I enjoyed my salon experience, had a great cut & blow dry.

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Response from TONI&GUY Westfield

We hope to see you back with us again soon. Thank you for the feedback.

Natural bob hair cut with Antonio

Ewelina
14th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

I am soooo happy that I had my appointmant with Antonio. He is very talented and passionate. My hair looks great and I get a lot of complements from people about my new look. Antonio is very professional, focused and super friendly. I will be back! Thanks Antonio!

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Response from TONI&GUY Westfield

Fanatastic feed back for Antonio, we will pass those great comments to him and look forward to seeing you back in the salon again soon.

Excellent as always

Natasha
14th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Scott is the best a great stylist I left feeling very happy.. Great staff friendly and attentive I couldn’t ask for more.

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Response from TONI&GUY Westfield

Thanks Natasha for letting us know you had a great service with Scott and for the 5 star review. We all look forward to welcoming you back for your next visit.

My review

Anonymous
13th Jan 2019
3.0

It was definitely my worst haircut ever, the hairdresser literally did something that i told her not to do

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Response from TONI&GUY Westfield

We are very very sorry to hear about your visit to the salon, would you mind giving the salon a call on 0208 749 5899 where one of the managers would really like to discuss this further with you. Thank you

Hair cut

Jake dowthwaite
7th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Great hair cut, will definitely be back again!

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Response from TONI&GUY Westfield

See you again soon Jake! Thanks for taking the time to let us know.

Great, skilled people

Silvia
5th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

No doubts they are among the best. Could do great with brilliant result on my hair colour which was tremendous. Thank you guys!!

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Response from TONI&GUY Westfield

Great to know you had an amazing service with us. Thank you for taking the time to write the review.