TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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Amazing

Rebecca Biring
4th Jan 2019
5.0
Appointment verified by SALONGENIUS Software

I only come there for April because she is amazing. To be fair so is everyone else.

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Response from TONI&GUY Westfield

Fantastic five star feedback, will pass those comments onto April. See you again soon.

Best salon & best hairdresser

Hasty
2nd Jan 2019
5.0
Appointment verified by SALONGENIUS Software

One of the best salons I have been to and that is mostly because of the amazing experience I always have with April. Not only she is amazing at her job but the level of customer service and the attention to details she provides is optimum and much appreciated. Thank you April.

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Response from TONI&GUY Westfield

Amazing to hear. April really looks forward to seeing you back in the salon. Thank you.

Brilliant

Silvia
1st Jan 2019
5.0
Appointment verified by SALONGENIUS Software

Brilliant staff, brilliant job. Thank you!

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Response from TONI&GUY Westfield

Thank you!

Always leave satisfied

Reena Chaukria
30th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Anthony has been cutting and styling my hair for 2 years now and he is the best hairdresser I’ve had. My hair was dry and in a bad state when I first went to Anthony and he has managed to fix my hair. So happy with my results every time

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Response from TONI&GUY Westfield

Thank you for getting back to us and taking the time to let us know that you have such a great service with Anthony. Thanks once again.

Why I avoid the hairdressers

Claire King-Lewis
29th Dec 2018
2.0
Appointment verified by SALONGENIUS Software

Hair wash fine
Always hate that they incorporate a head massage
Dirty hair brush used after wash, someone else’s hair all over it
Mirror really needed polishing
Hair cut to centre parting even though wear a side parting
Hairdresser kept going off for 2 secs. Why? I booked the time!
Always the same wherever I go I hate going to the hairdressers

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Response from TONI&GUY Westfield

We are sorry to hear of the disappointing service you had in the salon on your latest visit. Please could you give the salon a call and ask to speak to one of the managers who would like to discuss this further with you. Thank you.

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Anonymous
28th Dec 2018
4.5

Very happy

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Antonio cut & blow dry

Sergey Lavrik
27th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Very high quality and professional service.

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5 star friendly service

Reena Chaukria
27th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Gloria never lets me down with my colour, she’s polite, and very professional.

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Haircut

Alexandra
22nd Dec 2018
5.0
Appointment verified by SALONGENIUS Software

The staff is always polite and helpful. I am absolutely happy with the result and the whole experience was great.

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Rude and confrontational behaviour from the receptionist

Georgia
21st Dec 2018
4.0
Appointment verified by SALONGENIUS Software

I have been using Tony&guy for many years, but on this occasion I experienced the incredibly rude, disrespectful and unprofessional behaviour of the receptionist. When I enquiried about the price, the receptionist raised her voice and became incredibly confrontational and abnoxious. This left me speechless and incredibly offended, even the customers behind me were shocked.
This is unacceptable from a customer service perspective and from a human point of view. If the receptionist does not have the manners and professionalism she should not be there ruining everyone’s experience and the reputation of the brand!

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Response from TONI&GUY Westfield

We are very sorry to hear about this incident and shall look into it with the receptionist that served you on the day. We can only apologise for the unprofessionalism of the person on the desk. We would really appreciate it if you have the time to give the salon a call and discuss this matter further with one of the managers. Many thanks

A wonderful and professional service

Huda
21st Dec 2018
5.0

Tony & Guy White City Westfield always provide a professional, cheerful and curteous service. Most of all, my hair always looks great at the end of each appointment and it's not too bad for value for money!

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Always good.

Indy Sidhu
20th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Excellent service, little to no waiting time and always understanding of style.

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Outstanding cut and service

Tracy
19th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

I had the best cut I’ve ever had with Chia today. She was skilled, enthusiastic and creative and I walked out feeling amazing.

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Outstanding service

Tracy
19th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Lucia provided an enthusiastic and outstanding service - and gave me the best bob I’ve ever had!

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Excelent

Sole
19th Dec 2018
4.0
Appointment verified by SALONGENIUS Software

Lucia was so charming and of course very profesional
she achieve all the expectations on her position, advice, friendly helper and kind, good talker also, and obviously excelent stylist. Highly recommended

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Tuesday evening cut and blow dry

Georgia
18th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Amazing service and flawless work from Scott!

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Great colour

Dan
16th Dec 2018
5.0

First time I got my hair coloured. Received great, through, consultation. Very pleased with the result. Keep it up Toni & Guy (Shepard’s Bush) ????

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Hair cut and blow dry

Diana
15th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Scott at Toni and Guy was fantastic. Friendly and very quick to understand my hair. He put a previous bad haircut (not T&G) right. Very happy with it. I will be going back

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Feedback

Sarah
15th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

I had the most amazing appointment with Toni&Guy, my stylist was super friendly and professional, his knowledge was amazing and I trusted him completely with my hair - and it paid off!!! The end result was even better than I had imagined it would be!! I will definitely be coming back!!!

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Super impressed

Samia
15th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Had the most lovely lady do my hair. The service was very friendly. She spoke to me about what she thought of the condition of my hair and gave me excellent recommendations. The result of my hair treatment and blow dry left my hair looking and feeling amazing. Thank you to the whole team.

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Haircut

Lorraine edge
14th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Great stylist. Love the cut and and also an enjoyable time

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Antony is amazing!

Dharmini Somani
11th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Antony did a brilliant job. Always polite and respectful. Always does a brilliant haircut on my husband and myself. Definitely would recommend Antony.

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Haircut

Monica
11th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

I loved it

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JAMIE you are a ???? ????

Amran Mohammed
8th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

The experience we have as a family is fantastic... And there’s only one (JAMIE) individual that’s responsible to that!

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Skilled professionals- but lots of waiting

Adrienne
8th Dec 2018
4.5
Appointment verified by SALONGENIUS Software

Overall I am delighted by my cut by the charming Lucia (aka Chia) and colour by the equally delightful Ruben, but because of a mix up with my booking - a simple cut and colour touch up took 3 hours. The salon was understandably v busy on. Saturday in December- and everyone tried hard - so thanks for that.

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Salvatore

Matt Boxall
8th Dec 2018
5.0

Salvatore is a great hairdresser, gave me something that I didn't realise i wanted and I love it! All the staff their were friendly and they gave a great, happy service.

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Perfect haircut

Olga
8th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

April provided excelent service. She has been my hairdresser for the last 5 years and I absolutely love every visit.

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Review

Cameron
5th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Exceptional, felt as if he cut each strand of my hair individually. He seemed To take a real passion and enjoyment out of cutting my hair.

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Wonderful transformation

Natalie
4th Dec 2018
5.0
Appointment verified by SALONGENIUS Software

I had a great experience at Toni & Guy Westfield, I left feeling completely transformed and so much more confident. Great highlights and blowdry - thank you

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Excellent!

Nuala
3rd Dec 2018
4.5
Appointment verified by SALONGENIUS Software

Great service as always, Reuben is a genius!

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Great haircut

SG
3rd Dec 2018
5.0
Appointment verified by SALONGENIUS Software

This was My first appointment with stylist Salvatore and I was very happy with my haircut. Salvatore took his time, listened to what I wanted and checked in regularly with what I wanted as the cut progressed (short ladies cut). Salvatore was friendly & welcoming, a great haircut that I’m really happy with.

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A m a z i n g

Dora
2nd Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Salvatore has been simply amazing! Strongly recommend him if you need a new look. He's a dedicated person, kind and professional. I'm happy!

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Another wonderful experience

Claire Grant
1st Dec 2018
5.0
Appointment verified by SALONGENIUS Software

Having been coming to the white city branch for many years I am always impressed by the whole teams friendliness and professionalism. April is a fantastic stylist and always brings a personal touch to my appointments. Thank you to the whole team for your amazing service!

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April - Toni and Guy Westfield

Susie
30th Nov 2018
5.0
Appointment verified by SALONGENIUS Software

April is the most genuine, gorgeous, inspiring person... she is the best hairdresser in the world. I love her and my hair looks awesome!!

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Great

Angelo Vieira
28th Nov 2018
5.0
Appointment verified by SALONGENIUS Software

Always a great atmosphere and service.

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Lambert

Megan
26th Nov 2018
5.0
Appointment verified by SALONGENIUS Software

Love the colour and the cut!!

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Great hair cut

Sally
24th Nov 2018
5.0
Appointment verified by SALONGENIUS Software

Scott always delivers - super pleased by my haircut, colour too.

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George is the best colourist

Tanya
23rd Nov 2018
4.5
Appointment verified by SALONGENIUS Software

I have been going to George for colour for a few years and can say that he always exceeds my expectations. Not only he does what you ask him somehow ihe manages to do better what you had in mind. Consistent amazing results.

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Colour with Ruben- Toni and guy white city

Hannah davey
21st Nov 2018
5.0
Appointment verified by SALONGENIUS Software

It’s the second time I’ve had Ruben doe my hair, he is the absolute best at natural but stunning balayage...I love coming in to see him, as his service is so relaxed, he just gets his head down and makes my hair beautiful, and if I stick my head up from my book he chats....which is perfect for me as I work around people so sometimes need to switch off. The first time I couldn’t believe the work he did, my friends all wanted the same, I was getting complimented by strangers. I never want to leave him or the salon!! Thankyou so much! The salon atmosphere is always great, other stylists compliment each other’s work which makes the salon feel comfortable and not bitchy! I love it.

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Very professional

Anonymous
20th Nov 2018
4.0

Lovely stylist, and really took care. Please with the blow dry, she actually did what I wanted

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Cheeky fringe trim

Orla
15th Nov 2018
5.0
Appointment verified by SALONGENIUS Software

TONI&GUY brilliant service. VERY accommodating and really friendly staff
Will definitely return

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Always above expectations

Gloria
8th Nov 2018
5.0
Appointment verified by SALONGENIUS Software

The teams are amazing , welcoming as if I was part of the family and Advice and execution are always great!

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Response from TONI&GUY Westfield

Fantastic feedback. Thank you for taking the time to let us know you had a great service.

Balayage

Sharifah
5th Nov 2018
4.5
Appointment verified by SALONGENIUS Software

It was my first balayage treatment ..

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Response from TONI&GUY Westfield

Thank you for the feedback...

EXCELLENT SERVICE

Daniela
3rd Nov 2018
5.0
Appointment verified by SALONGENIUS Software

My hairdresser Ruben he done my hair few time and he always received good service from him

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Response from TONI&GUY Westfield

Thank you for the five star review!!

Hair cut

Jerusalem
2nd Nov 2018
5.0
Appointment verified by SALONGENIUS Software

Had my hair cut by Scott. As always, extremely happy with my new style. Thank you very much Scott!!

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Response from TONI&GUY Westfield

Amazing !! Will pass those great comments back to Scott, we look forward to seeing you back in the salon.

Hair cut

Lea
31st Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Extremely happy with my hair cut. Thanks to Antony.

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Response from TONI&GUY Westfield

Hi Lea, that's great to hear. Anthony looks forward to your next visit.

Gloria hair dye

Nina
30th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

As usual, Gloria is great at treating my curly dry hair and explained to me in advance how the colour would turn out. All the staff are so friendly too!

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Response from TONI&GUY Westfield

Hi Nina, thank you for giving Gloria and the salon a five star rating. We really look forward to seeing you again very soon.

Great place

Sam Nahas
30th Oct 2018
4.5
Appointment verified by SALONGENIUS Software

Mark is an artist when it comes to hair. He is really a perfectionist. Store needs to fix its Apple Pay- second time I had to go out and come back with cash.

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Response from TONI&GUY Westfield

We will pass those great comments onto Mark and the apple pay ones to head office. Many thanks for taking the time.

Great service

Anonymous
30th Oct 2018
5.0

Had a great haircut from Sam

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Response from TONI&GUY Westfield

Five star review!! Thank you for great comment....

Hair refreshed

Helen Jackson
29th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Great haircut refresh with Mark.

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Response from TONI&GUY Westfield

Thank you for the positive feedback.