TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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Mrs

Mehry Bandoui
26th Oct 2018
4.0

I like the experience

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Response from TONI&GUY Westfield

We hope to see you back with us again soon.

Great hairdresser

Kath
26th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Great cut as always and good chat.

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Response from TONI&GUY Westfield

Hi Kath, thats wonderful to hear. Hope we see you again very soon.

A great Time with Rubin

Fiona Robson
24th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

I tuned up for my appointment with a broken arm, the staff are all great and helpful. Rubin is utterly brilliant, he can do everything, cut, colour and more. Also got to practice my Spanish. Not going anywhere else. Thank you

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Response from TONI&GUY Westfield

Thank you Fiona. We very much look forward to having you back in the salon to see us again.

Avoid saturdays

Sarah
24th Oct 2018
3.5

I did my high lights but the roots are not done properly basically she needed to pull the foil near the end of the roots to achieve that she has not done that!

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Response from TONI&GUY Westfield

Hi Sarah, we are really disappointed to hear that your service was not as it should have been. Would you mind calling the salon on 0208 749 5899 and speak to one of the salon managers who look forward to discussing this matter further with you. Many thanks.

My hairdresser

Anonymous
24th Oct 2018
5.0

I really liked Salvatore, he listened and took his time.

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Colour

Ang
22nd Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Fab as always

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Amazing treatments

Zaid Kola
21st Oct 2018
4.0
Appointment verified by SALONGENIUS Software

Just great!

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Toni and guy Westfield

Anonymous
19th Oct 2018
4.5

Really happy with the service and friendliness of the team at Toni and guy Westfield

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Very friendly

Hayat
17th Oct 2018
4.0
Appointment verified by SALONGENIUS Software

Very professional.

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Haircut with Antonio

Kate
16th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

I've been cutting my hair here for over a year now after trying dozens of other places where my hair cut would get ruined. Antonio always does his best and I alway leave happy and looking forward to my next cut.

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Excellent service from Gloria at Westfield

Regina Brophy
16th Oct 2018
4.5
Appointment verified by SALONGENIUS Software

Gloria at Westfield did a fabulous job coloring my hair today. She listened to my concerns, addressed them and I am so pleased with the results. Very professional service.

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Great salon

Huda
14th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

I've been having my hair done at T&G In White Ciy Westfield branch for about three years. I always get a professional and friendly service, good hair advice too. Although it's a fraction pricey than its neighbouring Shepherd Bush hair salons, there is no comparison when it comes to cleanliness and atmosphere which makes it worth every penny.

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Stop sending text

Private
14th Oct 2018
1.0
Appointment verified by SALONGENIUS Software

I am feed up with texting that is not for me,

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Response from TONI&GUY Westfield

Dear Client

Thank you very much for taking the time to submit a review. I'm concerned that you are not happy with the service and in particular that your stylist was texting whilst doing your hair.

I would really appreciate a little more information and to know who in particular was texting.

Please call me in confidence.

Kind Regards
SImon Noulton
General Manager - TONI&GUY
07766 695 242

Westfield Salon

Nicky Phelan
13th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

It was such a lovely experience, everyone so friendly and nice. I was made to feel very special and really enjoyed my experience. It was so relaxing and my hair hasn’t looked so good. Would definitely recommend to my friends and my aunt cane with me and had her hair cut too along with the blow dry. And her hair hasn’t looked so good in a long time, in fact it looked amazing ????

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Haircut

Karen
9th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Always a good cut by Mark

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Great haircut!

Christine
7th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

First time at the salon, got a great haircut and very professional service.

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Excellent salon service!

Susie Luo
6th Oct 2018
4.5
Appointment verified by SALONGENIUS Software

The team is brilliant in what they do, very professional and friendly! Love my hair colour and haircut! Definitely turning a regular!!! Ella was excellent!!

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Great Salon

Isil
6th Oct 2018
4.5
Appointment verified by SALONGENIUS Software

I am very happy with my Style Director who always makes sure that he understands what I want but at the same time gives me his opinion which is the great combination you need for a hair style makes you feel good! Staff at the till are very staff, spacious salon, not crowded. Thats what I like about them

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Style and cit

John Robins
5th Oct 2018
5.0
Appointment verified by SALONGENIUS Software

I received exactly what I expected. Good service, good styling and a good cut.

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Review

Amee Bhatt
4th Oct 2018
5.0

Perfect, great service!
Thanks Antonio ????

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Ms

Salina Sandhu
2nd Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Dillon was great hairdresser at Westfield White City spend time and care on my hair and great hair cut! Went through products and a valuable experience!

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First experience

Kieran
1st Oct 2018
5.0
Appointment verified by SALONGENIUS Software

Brilliant service from Salvatore. Helpful tips and advice. Will definitely be back!

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Perfect as usual

Raphaella
27th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I came because for once I have been unfaithful to T&G which costed me to come back 1 month later cause what was on my head was a disaster . Gloria understood what I wanted and saved me, I also had a very nice and modern hair cut , the lady who attended me really knew what she was doing (I don’t know her name I never saw her before in the salon) but I was impressed.

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Men’s cut and blow dry with Mark

Sam
25th Sep 2018
4.0
Appointment verified by SALONGENIUS Software

Very pleased and was consulted throughout. Professional service and very friendly.

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Amazing hair and experience

Sara boor
24th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I decided to try this hair salon out as i needed somewhere nearer to my new home as my old hair salon is too far -and I’m so happy I did! George did my hair and he was fantastic. He has done the best job that I’ve had so far. He was also very knowledgeable about hair colour and did me a fantastic blow dry (on my microring hair extensions) I’ll be coming here as a regular from now on !

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Good haircut

Michael
24th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Great hair cut Samuel is good barber he is pacient and listens to what people want keep up the good work

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Always fab haircuts

Sally Bouwman
24th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

So pleased I have found a hairdresser who totally gets my hair. Always delighted by my cuts!

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Only the best

Vikki Bishop
24th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

From start to finish the team take great care of you, the colour technician & stylist are skilled to the highest level and understand me, my hair and what suits me/what I like. The result is fabulous hair.

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Beautiful Balayage

H S
24th Sep 2018
4.5

Leanne was great, she took time to listen to me (even though I had no idea what I wanted) and recommend what she thought would suit me best , my hair has never looked better, very happy with the service and colour

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Perfect

Anonymous
20th Sep 2018
5.0

Friendly staff, quick efficient service and good value

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Excellent haircut

Michael Illingworth
19th Sep 2018
4.5
Appointment verified by SALONGENIUS Software

Another excellent haircut from Mark. Thank you.

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Westfield - Anthony - cut and blow dry mens

Parm
19th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Came back to the salon after a while being away. Service and result was as great as ever. Definitely somewhere and someone I would recommend to many others in need to a good hairdresser.

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Miss

Simran suman
19th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Brilliant service. Mark done my daughter hair cut. Fantastic job. Very friendly and happy man. God bless him. Staff very good and polite.

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Amazing

Roshni
17th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I am always satisfied everytime i go to see Dylan. He does an AMAZING job and I do not go to anyone else. I 100% recommend him.

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Alf head highlights

Rebecca wilson
17th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Unreal service super happy !! Plus great tips for looking after my hair

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Not what I asked for

Anonymous
16th Sep 2018
2.5
Appointment verified by SALONGENIUS Software

So. I specifically asked for “not short”, explaining what I meant by “not short” (very - extremely- thoroughly) and what I got was “super short”. But the beauty of it is that it’s not even done properly so I am having to spot left over long random hair to cut, as I had to sort out the neck which was longer to one side (not an intentional fashion statement but simply poorly cut). And I had the pleasure of paying lots for it. At least the receptionist was nice.

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Response from TONI&GUY Westfield

We are sorry to hear you are not happy with the service you received from us. We would really appreciate it if you are able to call the salon and ask to speak to one of the managers who would really like to discuss this further with you. We look forward to hearing from you. Many thanks.

Great cut

Suki
15th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Great customer Service. Will definitely come back again

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Gloria , a revelation !

Laura
14th Sep 2018
5.0

I came for hair colour appointment with Gloria, she was so attentative to what I wanted my hair has never looked better!
100% will be coming back to her everytime , what a superstar

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Best Stylist

NM
13th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I've been having my hair done by the incredible April at this salon for over four years now. She's simply amazing and I'm so grateful to have her Style my hair. Her friendliness; warmth; and remarkable talents leave me with a big smile on my face with every treatment. I can't recommend April enough.

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appointment with Scott at T&G Westfield Shepherds Bush

Renee
13th Sep 2018
3.5
Appointment verified by SALONGENIUS Software

Exellent haircut and good visit as ever

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Response from TONI&GUY Westfield

Thank you Renee for the review, we will pass the great comments back to Scott. He look forward to seeing you again

I will definitely come again!

Federica
12th Sep 2018
5.0

Impeccable service and perfect hairstyle, thank you Salvatore, you're the best!

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Response from TONI&GUY Westfield

Amazing Five stars! Thank you. Salvatore looks forward to seeing you again very soon.

Scott

Suzanne Cagnoli
12th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Another great hair cut!

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Response from TONI&GUY Westfield

Amazing! Thank you for the great comment and review.

Great Service

Rebecca Prowse
10th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Great Hairdresser and hair cut

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Response from TONI&GUY Westfield

Thank you Rebecca for the 5 star review

Average

Shiza
9th Sep 2018
3.5
Appointment verified by SALONGENIUS Software

Had olaplex/smart bond treatment for my hair. I was told my hair will be softer and smoother but nope, nothing like it. They still feel coarse and dry.

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Response from TONI&GUY Westfield

So sorry to hear of your disappointment from your Smartbond treatment. Please would you be able to call the salon on 0208 749 5899 and ask to speak to one of the salon managers who would be more than happy to chat to you about it. Thank you

poor service

B S Holt
7th Sep 2018
2.0

I had an expensive keratin treatment on my undyed silver hair. The treatment turned my hair bright yellow. I told the salon immediately who passed it on to their head office who have yet to give me a refund. They have taken over a week to reply and have yet to answer my questions as to why this happened, what can be done about it and address my request for a refund. All they are now offering is a review at a different salon. I have no confidence in going back to a Toni and Guy salon. So disappointing. They don't seem to care that I now hate my hair and can't leave the house. An expensive hair treatment should make you feel better.
Poor service Toni and Guy Westfield.

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Response from TONI&GUY Westfield

We hope that head office have been back in touch with you. Please call us at the salon on 0208 749 5899 if they haven't got back to you.

Super!

Erika Galeno
7th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Staff were all professional, very welcoming and friendly. Excellent service. Great place
Very well managed

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Response from TONI&GUY Westfield

Thanks Erika for the fantastic comments. See you back in the salon soon we hope.

Salon visit

Anonymous
6th Sep 2018
5.0

Everything was great

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Response from TONI&GUY Westfield

Thank you for taking the time to review us.

Good hair cut service

Hao Chen
5th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I had a brilliant service from Tony&Guy. My hairdresser is absolutely amazing!

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Response from TONI&GUY Westfield

Great feedback. Thank you for taking the time to comment.

Much appreciated.

Phil
5th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

Fantastic customer service.
Of my own fault I was late and missed an apountment, the Salam director graciously accommodated me and I had one of the best cuts ever.
Pilot, pleasant, professional and skilled.
Thank you to the team.

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Response from TONI&GUY Westfield

See you again Phil, really good to hear your comments. Thank you for the 5 star rating.

The best

Katie Jade
5th Sep 2018
5.0
Appointment verified by SALONGENIUS Software

I’ve never been one to willingly go to the hairdressers for more than a very small trim but as my hair had got so unhealthy I decided to bite the bullet and so glad I did. Scott was amazing, like many others I have the fear of someone cutting way more off than I needed but it’s the perfect length. I have very fine flat hair and Scott worked his magic and it feels so much thicker and fuller. Literally cannot sing his praises enough. So happy I finally found the perfect stylist. Oh and he’s also lovely too :) Thank You!

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Response from TONI&GUY Westfield

Hi Katie, thank you so much for giving Scott such fabulous feedback. We will be sure to pass those great comments on to him. Thank you