TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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Mr

Arjun Nanda
13th Jun 2018
5.0
Appointment verified by SALONGENIUS Software

Excellent

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Response from TONI&GUY Westfield

Thank you for the feedback!

Amazing salon, amazing colourist

Georgia
12th Jun 2018
5.0
Appointment verified by SALONGENIUS Software

My hair had been ruined to say the least by a cheap and nasty job from a different salon, walked into Toni and Guy on the off chance they could fix the unfixable, met with Ruben who is absolutely spectacular couldn’t recommend his talent any higher in every way - he really listens too. The receptionists are absolute babes also 10/10

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Response from TONI&GUY Westfield

Hi Georgia, thank you so much for the fantastic feedback, We will pass those great comments back to Ruben too.

Experience

Anonymous
11th Jun 2018
5.0

I had a wonderful experience with April who took the time out to understand my hair and how and what I would like to have it. She took care of the products that she used and spoke about what she was doing each time. It was a be spoke service.

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Response from TONI&GUY Westfield

Thank you for the fantastic five star feedback. April really looks forward to seeing you back in the salon again.

Colour and style

Elisabeth
9th Jun 2018
5.0

Wonderful service, caring staff great atmosphere. Looking forward to next trip.

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Response from TONI&GUY Westfield

we look forward to seeing you back in the salon again too. Thank you for taking the time to write such a wonderful review.

Great salon

Anna
8th Jun 2018
5.0
Appointment verified by SALONGENIUS Software

Highly professional and enthusiastic staff, energetic atmosphere!

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Response from TONI&GUY Westfield

Thanks Anna for such wonderful positive comments.

Awesome Cut and Blow Dry!!!

Mumtaz Awan
8th Jun 2018
5.0
Appointment verified by SALONGENIUS Software

Great experience yet again! April (and her helper Davina) is awesome with my long hair and makes me look brand new every time!
Thanks again!

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Response from TONI&GUY Westfield

We will pass the fantastic feedback to April and Davina and we really look forward to your next visit to Westfield.

Great experience

Susie Charrington
8th Jun 2018
5.0
Appointment verified by SALONGENIUS Software

April is the best hairdresser in he world and I love her!! Great place

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Response from TONI&GUY Westfield

That is so wonderful to hear, thank you for taking the time to let us know.

Amazing consultation and results

Joelle
8th Jun 2018
5.0
Appointment verified by SALONGENIUS Software

It was my first time at Toni & Guy and I had my consultation and hair toned by Ruben who had ample expertise and was extremely lovely and informative. I had 2 friends with me that day and they ended up booking appointments with him too!

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Response from TONI&GUY Westfield

Amazing to hear that you had such a great service with Ruben. Thank you for letting us know.

Great service

Thuwas
6th Jun 2018
4.5
Appointment verified by SALONGENIUS Software

My hair stylist was Anthony and he is simply a genius

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Super excellent experienced staff

Sarah
5th Jun 2018
5.0

Excellent service , best quality , top salon , with super experience staff

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Highlights

Teni
4th Jun 2018
3.0

As explained below in additional feedback.

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Response from TONI&GUY Westfield

We are sorry to hear that you didn't receive the service that you had hoped for. Please could you give the salon a call on 0208 749 5899 and ask to speak to one of the salon managers who would really like to discuss this further with you.

Great hair stylist ...

Kateg
4th Jun 2018
4.0
Appointment verified by SALONGENIUS Software

I visit your salon because Mark who cuts my hair does it so well. It is all about his skill.

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Thank you Toni & Guy

Linda anderson
4th Jun 2018
4.0
Appointment verified by SALONGENIUS Software

Happy with my results at westfields , Toni & Guy salon

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Great Hair Styling

Mihai
2nd Jun 2018
5.0
Appointment verified by SALONGENIUS Software

Mark is doing his job really well and the stuff is welcoming.

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My experience at Toni & Guy Westfield

Millie Maskatiya
2nd Jun 2018
5.0
Appointment verified by SALONGENIUS Software

I went in for a wash cut and blow dry today and I am honestly so pleased with my new hair style, all staff were polite , smiley and lovely , my hairdresser was very kind and professional, amazing experience ! So well ran x

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Lack of attention in the reception.

Maziyar
2nd Jun 2018
4.0
Appointment verified by SALONGENIUS Software

On arrival, Just one person was in the reception and she was busy with a couple and I had to wait in the que for 3 minutes. The other two receptionists walking and talking together and coming towards reception. After wearing the hair cutting cape, no one even asked me if I need something to drink or not.
I can just appreciate as usual Scot (the Manager) for his acknowledgement and skill and also, He is the credit of Toni&Guy hairdressing in Westfield branch.

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Response from TONI&GUY Westfield

Thank you for the positive feedback. We will pass those comments back to Scott. Apologies that you were kept waiting at reception and on first arrival.

Excellent

Kate
2nd Jun 2018
5.0
Appointment verified by SALONGENIUS Software

My first time coming to this salon after having my hair coloured for years, Daniela did a fantastic job with my highlights and overall a lovely experience

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Best highlights in lonson

Cherry
31st May 2018
5.0
Appointment verified by SALONGENIUS Software

Daniella is just amazing - fourth time seeing her and I’ll never go anywhere else - magician

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Haircut

Saima
30th May 2018
5.0
Appointment verified by SALONGENIUS Software

Good friendly

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Lovely haircut

Helen Jackson
29th May 2018
5.0
Appointment verified by SALONGENIUS Software

Great haircut from Mark as usual.

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Bday hairdo

Nicole
28th May 2018
4.0
Appointment verified by SALONGENIUS Software

The service was AMAZING, however the curls disappeared after an hour and the hair in general went really flat...

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Response from TONI&GUY Westfield

we are so sorry to hear that the blow dry did not last. Please would you mind calling the salon on 0208 749 5899 and asking to speak to one of the salon managers. Many thanks

Colour

Surina Modha
25th May 2018
5.0
Appointment verified by SALONGENIUS Software

Great experience getting my hair coloured -I had no idea how complex colouring hair was - George took note of the result I was aiming for and helped achieve it despite the complicated nature’ of my existing colour.

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Toni&Guy Westfield

Ana
25th May 2018
5.0
Appointment verified by SALONGENIUS Software

Had a great experience, loved my haircut and very pleased with the service. Definitely recommend it to friends and family.

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Cut and blowdry with April

24th May 2018
4.5
Appointment verified by SALONGENIUS Software

My hair was lovely as usual when April does it. She is so friendly and makes you feel relaxed and enjoy the experience.

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Excellent service

Regina Brophy
24th May 2018
4.5
Appointment verified by SALONGENIUS Software

I really enjoyed my first visit to Tony & Guy. Melissa, the stylist was welcoming, efficient and professional. She listened to what I wanted to have done to my hair, gave some suggestions and did a fantastic job. Would recommend her to all my friends.

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Hair dye

Nina
23rd May 2018
5.0
Appointment verified by SALONGENIUS Software

For years, I had been wanting to dye my very very dark brown hair (looked black) to a lighter shade of dark brown with bits of light brown. Going to other hairdressers, (won't mention the company names), to lift my dark hair was always hard so my hair would always end up slightly ginger or dark red.

So i came to toni&guy in the hope of fixing it. One of your lovely technicians called Gloria was the only hairdresser so far who had been totally honest about how and why the red tones would be hard to remove completely from my hair. I really valued her honest and she told me step by step what she will be doing to get rid of the red tones and to turn my hair more brown. She didn't just run a toner through it, she mixed other dyes and checked the colour consistently... She did such a good job, I honestly never thought my hair colour could become like this.

Also it's rare to find hairdressers who are so honest! She wasn't afraid to tell me that my hair will not become completelyy like my desired look in one day but she did the best possible in that one day. She then advised me of how to maintain the colour and what she can do when I go back after a couple of months. She took her time and reassured me and put up with all of my questions along the way!

Great service and I'm definitely coming back to toni&guy Westfield in the future. Thanks Gloria!

P.s all the staff were lovely and kindly gave me a charger for my phone and always made sure I was topped up on coffee or water!

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Amazing Sam

Katrina
22nd May 2018
5.0
Appointment verified by SALONGENIUS Software

First time Sam has cut my hair - I love it! And I really appreciated all his advice on hair treatments.

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Great Cut!

Eric
22nd May 2018
5.0
Appointment verified by SALONGENIUS Software

Stylist was polite, attentive and talented!!!

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Awesomeness

Chrissy Randall
21st May 2018
5.0
Appointment verified by SALONGENIUS Software

I came in not really knowing what I wanted but knowing that the last person really f£&ed up my hair.

Dillon listen to what I wanted and worked with me. I asked to leave my favourite piece of my hair long. With most stylists it’s like pulling teeth but they really try to work with you to give you something you’ll love.

Thanks Again Dillon! I love it!!

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Ms

Neena sidher
21st May 2018
5.0

Brilliant service love my new haircut and very nice staff

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Not so good...

K Ali
19th May 2018
1.0
Appointment verified by SALONGENIUS Software

I had to advise the girl how to blow dry my hair straight as it was flicking out- she then left it with massive dents in a supposed straight look. She did not sectioned my hair adequately to blow dry. Rough dried my hair too dry to then style. I’m extremely disappointed. Been a customer of Toni and Guy for at least 6 years.

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Response from TONI&GUY Westfield

So sorry to hear that your service was so disappointing, please could you give the salon a call on 0208 749 5899 and chat to one of our salon managers to discuss it further.

Great cut!

Catherine Dunham
19th May 2018
4.0
Appointment verified by SALONGENIUS Software

I always enjoy my time and experience with George and as usual left with what I desired and it having been done to a great standard !!

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Mark

Karen
18th May 2018
4.5
Appointment verified by SALONGENIUS Software

Good cutter as always. Will be back

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Terrible experience

Anonymous
17th May 2018
1.0

I’m afraid that I am utterly disappointed in my appointment today. I have a big event this evening, therefore needing an up-do and I have never seen such a bad job done. I was in a rush to get to the event to I did not complain at the time. It was so badly done that I have had to take it out and start again myself. Biggest waist of £50. I will not be going to your salon again

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Response from TONI&GUY Westfield

We are very sorry to hear of your experience in the salon today. We wish you had let us know at the time so we could have corrected it for you on such an important day. Would you be able to call the salon back on 0208 749 5899 and ask to speak to one of our managers who would really like to chat to you further on this matter. We do really hope to hear from you shortly.

Fernando T&G Westfield

Andy Hall
17th May 2018
2.5
Appointment verified by SALONGENIUS Software

Bit disappointed if I'm honest. Felt much more rushed than the usual stylists I get my hair cut with. Felt he did it in half the time. Was in and out of the salon in 20 mins. He didn't explain what he'd done at the end or even show me how it looked at the back. Been coming to this salon for 6-7 years and probably my least enjoyable haircut.

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Response from TONI&GUY Westfield

We are sorry to hear of your disappointment today. Please could you call the salon back on 0208 749 5899 where one of our managers would like to discuss this further with you. We hope to hear from you shortly.

Friendly

Anonymous
15th May 2018
5.0

It was very nice and the staff is very friendly we feel like home

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Response from TONI&GUY Westfield

Thank you for the wonderful comments.

Great and Friendly Service

Anonymous
15th May 2018
5.0

Third time here and it was has great as the first one, amazing team and servive. Very proffesional

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Response from TONI&GUY Westfield

Thank you for the amazing five star review. We look forward to seeing you again.

Walk-in

Saher Naqvi
14th May 2018
3.0
Appointment verified by SALONGENIUS Software

Overall my experience was good however, I was not offered a drink at the beginning. When my haircut was done and the stylist was blowing drying my hair he then asked if I wanted a drink. Also my haircut is nice and blowout was amazing but the weight of my hair is less which I specific said I don’t want. I said I don’t mind my hair being heavy as I like the fullness however he cut right into it. I am extremely upset about that, my hair feels so light which I didn’t not want.

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Response from TONI&GUY Westfield

We are so sorry to hear of your disappointing service in the salon. Please could you call the salon on 0208 749 5899 and ask to speak with one of the salon managers who will be more than happy to discuss this further with you. Many thanks

Great first visit

Adrienne
12th May 2018
5.0
Appointment verified by SALONGENIUS Software

As a longstanding Toni and Guy client - this was my first visit to the Westfield salon- and they didn't disappoint. Skilled and responsive technician and stylist- good if strong tea - and tuned in well toy requirements. Thank you!

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Response from TONI&GUY Westfield

Thank you for the great review, we look forward to you coming back to the Westfield salon.

Relaxing, friendly and spot on hair cut

Clare Jones
12th May 2018
5.0
Appointment verified by SALONGENIUS Software

This is my second time at this salon, staff are always friendly. Love my hair dresser he knows how to cut my hair and generally a lovely person.

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Response from TONI&GUY Westfield

Fantastic feedback. Thank you. See you again soon.

Big thumbs up

Christine
12th May 2018
5.0
Appointment verified by SALONGENIUS Software

I’ve been using this salon for a number of years and have had my haircut by a range of top stylists. All have been great, have understood my needs in terms of style and have always given me a fantastic cut that has held its shape and style well until the next cut.
Sam is particularly great!

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Response from TONI&GUY Westfield

Amazing to hear your visit to us was 5 star! We will pass those comments on to Sam too. Thank you

Excellent

Anonymous
12th May 2018
5.0
Appointment verified by SALONGENIUS Software

Top service and great staff.

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Response from TONI&GUY Westfield

Thank you

Haircut at T&G Westfield

Daniela Monteiro
9th May 2018
5.0
Appointment verified by SALONGENIUS Software

I absolutely recommend T&G Westfield!! The staff are very nice and Scott is great! See you next time in London!

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Response from TONI&GUY Westfield

Thank you Daniela, Scott really looks forward to your next visit, we will pass those great comments on to him and the rest of the team.

Hair cut and blow dry

Eelaf
8th May 2018
5.0

Excellent service .

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Response from TONI&GUY Westfield

Thank you for taking the time to let us know you had a 5 star service with us.

Great

Edoardo
8th May 2018
5.0
Appointment verified by SALONGENIUS Software

Great service, great hair cut, very friendly stylist

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Response from TONI&GUY Westfield

Thank you. We look forward to seeing you back in the salon.

Fantastic cut

Soirai
6th May 2018
5.0
Appointment verified by SALONGENIUS Software

Samuel has cut my hair twice and it's been brilliant both times. He gets what I like and what works, and is very skilled and creative.

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Response from TONI&GUY Westfield

Fantastic comments. We will be sure to let Samuel know. Thank you.

I’m not satisfied

Zizi Mekawy
5th May 2018
1.0
Appointment verified by SALONGENIUS Software

I asked for a blonde colour and I’ve got my hair copper coloured, so they promised me they will fix it next time after one week... I hope ....

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Response from TONI&GUY Westfield

We are sorry to hear of your disappointment with your colour. We hope to see you back in the salon shortly. Many thanks

Excellent!

Cristian Varela
5th May 2018
4.0
Appointment verified by SALONGENIUS Software

I usually cut my hair at Tony & Guy with Mark Malota and his technique is just...perfect!

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Response from TONI&GUY Westfield

Thanks Cristian, Mark looks forward to seeing you back in the salon soon.

Excellent

Hye
5th May 2018
4.5
Appointment verified by SALONGENIUS Software

Scott is the person to ask for if you want outstanding technical expertise. He did an excellent job on my hair.

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Response from TONI&GUY Westfield

Fantastic feedback Hye! Thank you for taking the time to pass those great comments back to us and Scott.

Perfect

Jo
5th May 2018
5.0
Appointment verified by SALONGENIUS Software

Amazing cut & style by Antonio! Really happy with the end result :)

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Response from TONI&GUY Westfield

Thanks Jo for letting us know that you had a great service with Antonio.