TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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Hair cut/colour

Mabelle doyle
31st Mar 2018
5.0
Appointment verified by SALONGENIUS Software

I’m VERY happy with the cut and colour... the atmosphere was relaxing, incredibly polite and professional people. I enjoyed every minute of the five hours I was in. I have had a total transformation from very long to very short and even if it was my decision to do so, I felt nervous. Antonio reassured me and made me feel comfortable. I trusted him straight away, the same for colour technician... overall I so recommend it!!!!

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Haircut

T
31st Mar 2018
4.0
Appointment verified by SALONGENIUS Software

Excellent

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Great hair cut & lovely salon experience

Anonymous
30th Mar 2018
5.0

Lovely friendly staff, knowedgable hair dresser. Will definitely be back again!

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Thank you Toni & Guy for supporting breastfeeding mothers

Anonymous
28th Mar 2018
5.0

I was in need of a cut and colour for a university reunion dinner just 3.5 weeks after giving birth. I rang Toni & Guy with just a day to go and asked for an appointment and also if it was okay to bring my newborn baby with me. This wasn't a problem and they offered me the private room for my appointment. I am comfortable to breastfeed in public but some privacy is always welcome (and people don't want to hear a crying baby!) Leanne did my colour and Dillan did my cut and blow dry. They could not have been more accommodating of when I needed to feed the baby. They did a great job of turning my posts pregnancy dry and drab locks into something special. I had a lot of compliments. A women's right to breastfeed in public is protected in law but it's great to see a company like Toni & Guy embracing this so positively. Thank you!

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Happy

Gregory Bewsher
27th Mar 2018
5.0
Appointment verified by SALONGENIUS Software

Scott was superdooper

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Fantastic salon

Sophie
27th Mar 2018
5.0
Appointment verified by SALONGENIUS Software

Every time I go to Toni and Guy Westfield I am treated very well. I am a regular and I’m made to feel like part of the family. The service I receive is always excellent and the staff always try and make things work if you change your mind on the service you want. I would highly recommend Sam as well as he will advise you on what will look best and always produces an amazing result. I will be going back again and again.

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Perfect hair

Christian Roach
26th Mar 2018
5.0

Someone just told me my hair was perfect and flawless so thank you Shaun!

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George at Westfield is the best :)

Aisha
26th Mar 2018
5.0
Appointment verified by SALONGENIUS Software

This is my second time having clolouring , cut and blow dry with George.
He really is the best and an expert. So calm , patient, explaining everything and very professional. Thank you for a wonderful consultation and experience as always.

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Presenter

Cherry healey
22nd Mar 2018
5.0
Appointment verified by SALONGENIUS Software

Best hair colour in west London ...god maybe all of London - so so happy- for the time I get consistently beautiful result xxxx

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Haircut

Karen
20th Mar 2018
4.5
Appointment verified by SALONGENIUS Software

Always good. Friendly and Mark is great

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T&G Westfield

Matt C. Minor
20th Mar 2018
4.5

Good service as always although a bit expensive for a men’s cut.

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Marc

David Walsh
17th Mar 2018
5.0

Excellent as always!

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Hair cut

Anonymous
16th Mar 2018
4.0

First time. Had my curly hair cut by Scott. Great job, thank you very much ?

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Relaxing Haircut

Helen Jackson
16th Mar 2018
5.0

Very good visit for cut with Mark again - friendly reception team - thanks.

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luxurious

Ganda
16th Mar 2018
4.5

I did a haircut and I enjoy my time in the private room

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Mr

Adrian
13th Mar 2018
4.5

Great new style from the king of style Scott and a lovely wash aswell. Perfect

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Response from TONI&GUY Westfield

Hi Adrian, thank you for taking the time for giving us the fantastic feedback. We will pass those great comments back to Scott.

Excellent as ever!

Alex
13th Mar 2018
5.0

Scott has been cutting my hair now for 16+ years and the fact that I’ve followed him on his hairdressing travels speaks for itself! Thank you Scott!

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Response from TONI&GUY Westfield

That is truly amazing! Thank you for sharing that with us. Scott looks forward to your next visit to Westfield!

Great and Friendly Service

Angelo Vieira
13th Mar 2018
5.0

2nd time and it was as great as the first time, great atmosphere and amazing staff, friendly and very caring. Highly reccomended.

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Response from TONI&GUY Westfield

Thank you for the five star rating! We hope to see you back in the salon soon.

Amazing

Laura
12th Mar 2018
5.0

Very happy with my first visit at Toni and Guy! Great modern salon with super friendly staff. I highly recommend Dillan!

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Response from TONI&GUY Westfield

Many thanks for the positive feedback, Dillan looks forward to seeing you back with him for your next visit.

Very profesional

Jamie Exposito
10th Mar 2018
5.0

I haven't cut my hair in over a year and I was cautious about where I would get it cut but after the service at Toni&Guy I was very pleased with the final result! Great stylist and all round positive atmosphere!

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Response from TONI&GUY Westfield

Thanks for those fantastic five stars and for taking the time to let us know you had such a great service.

Mr

Thuwas
9th Mar 2018
4.5

My style director was Mr. Antony, he is skilled and wide knowledgeable person I ever met in his friend.

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Response from TONI&GUY Westfield

Thank you for the great review for Anthony. He looks forward to seeing you in the salon again soon.

Bad hair cut

Donna mccorkindale
8th Mar 2018
1.0

Very bad hair cut, senior stylist done it!

In and out with wash, re-style and blow dry in less than one hour. Cut a fringe with one chop, held my hair out in front of my face and chopped with one cut No cutting in around my face or anything. I am now left looking like tgr chartacter from little Britain. Think the stylist was hung over !

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Response from TONI&GUY Westfield

Hi Donna, we are so sorry to hear that your service with us was not up to our usual standard. Please could you give the salon a call on 0208 749 5899 and ask to speak to one of the salon managers who would like to discuss this further with you. Thank you.

Excellent experience

Carol
7th Mar 2018
5.0

The whole visit was wonderful, from the relaxing Indian head massage to the great style Anthony created. Highly recommend a visit.

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Response from TONI&GUY Westfield

Thank you Carol for taking the time to let us know you had such a great service with Anthony. Fantastic. We will pass those comments on.

Great hair dresser

Gerhard
6th Mar 2018
5.0

The dude was awesome can't remember his name sorry for that ... All round I'm looking great cheers for that .
G

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Response from TONI&GUY Westfield

Fantastic to hear, we look forward to seeing you again.

Great hair dresser

Gerhard
6th Mar 2018
5.0

The dude was awesome can't remember his name sorry for that ... All round I'm looking great cheers for that .
G

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Response from TONI&GUY Westfield

Fantastic to hear, we look forward to seeing you again.

Great salon and staff!

Simon Lenton
3rd Mar 2018
5.0

Both the salon and the staff are amazing in T&G Westfield London. Always happy/ welcoming staff on reception, and they give advanced calls if anything about your appointment changes.

April is an amazing Art Director and Manager of the store. She's super friendly and outgoing and I always look forward to our appointments! Super knowledgable and accomodating when you don't know what you want, and chatty throughout the cut!

Would definitely recommend April/ Westfield London to my friends/ family!

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Response from TONI&GUY Westfield

Hi Simon, thank you for the great comments, we will pass those on to April and look forward to your next visit.

Perfect

Olga
3rd Mar 2018
5.0

Perfect haircut with April as always!

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Response from TONI&GUY Westfield

Thank you Olga for the 5 star review

5 star

Albert
3rd Mar 2018
5.0

Shaun was really good! 5 stars all ‘round. Excellent customer service and attention to detail. Truly dedicated and professional. He clearly loves what he does and it shows.

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Response from TONI&GUY Westfield

That is wonderful to hear that you had such a great service with Shaun. Thank you for the great review.

Give Shaun a raise!!

Simeon Mowle
3rd Mar 2018
4.5

Shaun’s consistent high quality hair cuts, relaxed mannerisms, quality conversation makes this a great experience.

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Response from TONI&GUY Westfield

Thank you for those amazing comments and five star rating you have given, from your service with Shaun. See you back here again soon.

Thank you

Raphaella
28th Feb 2018
5.0

I came to get a kind of tie and dye in order to slowly recover my natural colour , Ruben did an amazing job, he was so friendly and professional. Exactly what I wanted !

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Response from TONI&GUY Westfield

What wonderful feedback, thank you for passing on those great comments after your service with Ruben.

Great Haircut

DJA
28th Feb 2018
5.0

Anthony was amazing! I could say he gave me the best haircut ever!
Well done Sir!!

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Response from TONI&GUY Westfield

Thanks for the 5 stars! Anthony looks forward to your next visit.

Excellent

Charlotte
28th Feb 2018
5.0

April did a fantastic job - thank you

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Response from TONI&GUY Westfield

Hi Charlotte, thank you very much for letting us know that your service with April was 5 stars! See you again soon.

Happy customer

Amelia Conway-Jones
27th Feb 2018
5.0

Lovely staff and a haircut that I'm really happy with.

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Response from TONI&GUY Westfield

Thanks Amelia for taking the time to let us know how your visit to us went. Fantastic comments.

Westfield

David
27th Feb 2018
5.0

Great experience as always! Mark’s skills are excellent! Really cares about his job and his customers. Great reception staff!

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Response from TONI&GUY Westfield

Wonderful review! Thank you, we will pass the great comments back to Mark and the reception team too.

Service

Gretch
27th Feb 2018
4.0

My haircolourist Reuben did an amazing job. One happy customer here... very accommodating as well!

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Response from TONI&GUY Westfield

Amazing to hear that you had such a great service with Ruben. We look forward to you coming back in the salon. See you soon.

Top salon

Venus
26th Feb 2018
5.0

April and the team yet again we’re exceptional.

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Response from TONI&GUY Westfield

Thanks Venus!! We very much look forward to seeing you back in the salon with us again soon.

Okay but not on brief

Sarah
26th Feb 2018
4.0

Staff are great. Enjoy the experience. This is my third time and I’ve asked and asked for my blonde highlights to feel more lifted and lighter. Again and again I’m asked if I’ve died my hair darker or even copper in some lights. I will likely try somewhere else to see if I can get the colour I desire.

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Response from TONI&GUY Westfield

Hi Sarah, so sorry to hear that your colour service you had with us was not what you hoped to have. Would you mind giving the salon a quick call on 02087495899 and speaking to one of the salon managers who would be more than happy to discuss this further with you.

Superb

Victor
25th Feb 2018
5.0

April has been cutting my hair for a while now and I would not have anyone else but my hair. She's so creative that I can sit down and leave her to it.

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Response from TONI&GUY Westfield

Amazing feedback, we will pass those great comments on to April. Thank you

Very Good Service

Bilal Oscar
24th Feb 2018
3.5

Nice hair cut the way it was supposed to be

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Response from TONI&GUY Westfield

Fantastic to hear, thank you!

Just a bit of a shame

Alex
24th Feb 2018
3.0

I’ve been a customer for years here and enjoyed my experience overall. Unfortunately though, they have made some changes that are definitely for the worse. Today I was informed I’d have to pay an additional c£50 for a blow dry after my colour - something that has come as standard at every other appointment. I was also refused a fringe trim by my regular stylist as she was booked - something that normally only takes 2 mins so isn’t normally an issue and is something we’ve discussed several times as absolutely not being an issue.
I also cannot make head nor tail of their pricing as I seem to pay something different every time I go despite always getting the same thing.
Despite it being very convenient for me and having a personal change-averse disposition (particularly regarding my hair!) I am going to be exploring other salons. I spend too much £ on my hair to now feel like I have to haggle over some product and a decent blow dry.

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Response from TONI&GUY Westfield

Hi Alex, Apologies for your service with us not being up to our usual standard. Please could you give the salon a call on 0208 7495899 and speak to one of our salon managers who would really like to discuss this with you. Many thanks, we hope to hear from you soon.

Relaxing, reassuring and 5*

Kit
21st Feb 2018
5.0

I booked on line same day with Samuel. At reception I was pleasantly greeted, seated immediately and brought a cup of tea. Great consultation followed where Samuel, listened and explained. Fab head massage and of course cut. Will definitely visit again. Thank you.

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Response from TONI&GUY Westfield

Thanks Kit for the great comments and the 5 star review. Samuel looks forward to seeing you back in the salon.

Toni and Guy Westfield

Leanne
21st Feb 2018
5.0

Fantastic service, helpful advice and a great haircut, as always. Thank you Melis

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Response from TONI&GUY Westfield

Leanne thank you for taking the time to give us such great feedback on your service with Melis. We look forward to seeing you soon.

Best Haircut and Best Hairdresser

Ruby
21st Feb 2018
5.0

I think that my hairdresser was amazing, especially when he kept on telling me what he had done with my hair! So it was great!

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Men Cut

Jean
21st Feb 2018
5.0

Very good service

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Teale

Mariel
20th Feb 2018
5.0

Very good service

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Always a great experience and cut

Louisa
19th Feb 2018
5.0

I’ve been with April for a few years now. She’s great, knows my hair and I always I have a good session in the salon. Highly recommend April and this salon.

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Excellent service

Donia
19th Feb 2018
5.0

I arrived as a new customer , the staff take your coat to hang , they welcome you with tea or cofee and magazines complimentary . I was then escorted to my stylist George top stylist ! at westfield branch and did an amazing job on my colour ,cut, and finish , all the team at Westfield we’re very welcoming and friendly , and caring , the atmosphere is vibrant with a stylish decor and spacious was also given a discount being a student ! Excellent service through our will definitely visit again top salon many thanks xx

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Monday blues

Louise
19th Feb 2018
4.5

Attentive and friendly from the off-set. Dylan and Lianne did a very good job of lifting my mood on a rainy Monday morning. Both very professional and hair has a new lease of life - so, I do too! Would recommend both- Lianne for colour and Dylan for cut and blow dry. Thank you- the biggest compliment you can pay a hairdresser apparently is to tell your friends ... and to come back, so I will do exactly that!

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Pixie Cut

Beth Houston
19th Feb 2018
5.0

Fab Fab Fab

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Response from TONI&GUY Westfield

Fantastic five stars thank you!!

Cut and colour

ceyda ucyigit
18th Feb 2018
5.0

April and Gloria were absolutely amazing! If you want a beautiful cut for long hair, see the lovely April. If you want sun kissed balayage see the sweet Gloria. I have been going here for years and I will never go anywhere else!

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