TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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George

babak
18th Feb 2018
5.0

George is superb

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April is amazing

Reham
16th Feb 2018
5.0

April did my extensions, it looks so natural and glam. I'm so happy. I can't even feel them. She is the best. Thank you

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Haircut

Ling
16th Feb 2018
5.0

Great service as usual, new stylist was brilliant, made the experience enjoyable & gave me a fantastic haircut, lovely!

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The best!

Anonymous
15th Feb 2018
5.0

Perfect service, and a perfect haircut from Shaun, as always!

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Ms

Danielle
13th Feb 2018
4.0

Professional hair dressing

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Coming again soon

Maryam alharbi
11th Feb 2018
4.5

Many thanks to miss Daniela. She was honest and clear. She explained everything very well.
And thanks for the lady with the yellow hair and her pretty smile.

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Great professional

Anonymous
10th Feb 2018
3.5

Shorn was great and is certainly an amazing professional. Will be coming back

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Terrible Blowdry experience

Daniela
10th Feb 2018
2.5

I’ m a regular customer of this salon. Usually leaving the salon 100% satisfied. Not today though?. The natural glossing done to perfection as usual. But Had my hair dried terribly bad today with a new assistant

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Response from TONI&GUY Westfield

So sorry to hear that the blow dry you received after your colour service was not as you had hoped. Please could you give the salon a quick call and ask to speak to one of the salon managers on 0208 749 5899 who ware more than happy to discuss this further with you.

Men’s haircut

James Donivanb
9th Feb 2018
4.5

Great cut. Melis took her time to really understand what I wanted and delibered ! A happy customer!

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Good hair

Linda
9th Feb 2018
5.0

I always have a wonderful experience April is a great girl. Never wait long been going for a good few years now. Never let me down hair always lovely.

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Great experience

Lucy
8th Feb 2018
5.0

Great service, well informed about the process and happy with the results.

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Great colour, great cut!

Sally Bouwman
8th Feb 2018
5.0

Couldn’t be happier with my much improved hairstyle!

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Coffee, Cut and Giggles

Glenn
8th Feb 2018
5.0

Dillon was a wonderful stylist, knew what he was talking about, very easy to chat with and gave me an excellent cut!

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Excellent service, great people, high end style

Mungo Hamlet
8th Feb 2018
4.5

Excellent experience - my stylist was professional and welcoming, and delivered a great cut with quality conversation. I would recommend the service at Tony and Guy (Westfield, London).

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Great salon! Highly recommended.

C Coulson
7th Feb 2018
5.0

Amazing salon. Great people and result!

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Awesome

Penny
6th Feb 2018
5.0

I had my haircolour done 3 days ago and I am very happy for the results, the colour is perfect. People there are very kind and friendly as well.

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Fantastic experience!

Marilena
4th Feb 2018
5.0

Lena, my niece who is autistic, had a wash and blow dry today. All the staff were incredibly helpful, considerate and friendly. Antonio who styled her hair checked that she was comfortable at each stage of the wash, cut and blow dry and did a great job!

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Response from TONI&GUY Westfield

Thank you for the positive feedback for your nieces visit to the salon. So lovely to hear she had a great experience with us. We will pass those comments onto Antonio too.

Bouncy blow dry

Neda
4th Feb 2018
4.5

As soon as I walked in I was greeted and taken to my seat and advised on what was best for my hair !!

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Response from TONI&GUY Westfield

Thank you for taking the time to review our salon and the great feedback. See you again soon.

The Best

Charlotte
3rd Feb 2018
5.0

April at Tony&Guy is one of the best hairdressers I have ever met. Not only is it always a fantastic experience at Tony&Guy but I feel right at home. The wash is always very pleasent and relaxing. The cut is always perfect and the blow dry, out of this world.

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Response from TONI&GUY Westfield

Wonderful to hear. We will let April know that you had such a fantastic experience. Hope to see you again very soon.

Kind & Friendly

Anonymous
3rd Feb 2018
5.0

The staff at the salon are always so friendly and make me feel at ease. Sam at Toni & Guy Westfield is a gem. He knew exactly what I wanted and delivered ten fold. Can’t wait to go back!

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Response from TONI&GUY Westfield

Thank you for the amazing review for Sam.

Awesome haircut

Rob
2nd Feb 2018
3.5

Really impressed with the guy I had today! His name is Sam and he certainly knew how to give me the haircut I wanted! Very pleased, thanks Sam

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Response from TONI&GUY Westfield

Sam is so pleased you had a great visit with him today. Wonderful to hear, Thanks for taking the time to let us know.

Excellent colour and cut

Helen Jackson
2nd Feb 2018
5.0

Lovely colour - great care taken and fab haircut as always from Mark - many thanks

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Response from TONI&GUY Westfield

Many thanks Helen for the fabulous five star rating and great comments. We will look forward to your next visit.

My best hair experience so far

Alice
1st Feb 2018
5.0

The most amazing team - kind, friendly, interested and interesting. What a fantastic experience. My colourist did a brilliant job with my damaged, over processed hair and as for the cut...outstanding. I can't thank the team enough!

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Response from TONI&GUY Westfield

Fantastic! Thank you for the five stars!

Cut&Blow dry

Marina Sava
1st Feb 2018
5.0

Loved the haircut today, Mark is amazing and I would not go anywhere else! Really happy with the way he treats people and he KNOWS his job :)

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Response from TONI&GUY Westfield

Thanks for the amazing comments for Mark, we will pass on the positive feedback!

Faultless!

Anonymous
31st Jan 2018
5.0

Excellent service as per usual from Antony and Co.

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Response from TONI&GUY Westfield

Thank you for your review. We really value your feedback. Great to hear and look forward to seeing you again soon.

Perfect

Diana Melly
31st Jan 2018
5.0

Left feeling very happy and looking good

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Response from TONI&GUY Westfield

Thanks Diana, that's so great to hear.

Excellent service

Sarah
30th Jan 2018
5.0

I had a hair cut with Anthony, my first time in his care. Anthony made me feel totally comfortable, listened to what I wanted & have me the best haircut ever, I felt amazing when I left. Anthony was really enthusiastic, I usually find going to the hairdressers stressful but he made me feel totally at ease. The other salon staff were also welcoming & friendly.

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Response from TONI&GUY Westfield

Hi Sarah thanks for giving us such a glowing report on your visit to the salon and your appointment with Anthony. We look forward to seeing you back here soon.

miss

ele na v.
30th Jan 2018
5.0

they made my day! really happy with my new look?

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Response from TONI&GUY Westfield

That's so wonderful to hear. We hope to see you back with us again soon.

Samuel is amazing

Veronika
28th Jan 2018
5.0

I had my appointment with Samuel for the first time and was little bit nervous about it because I wanted something extra form my usual cut (side bangs).

But he was just amazing.

Let me everything expan (what I want & why), give my couple of suggestions, talk to me through the whole process step by step & even let me couple of times to mess up my hair so I can see how it all sits.

More then happy with the cut & Samuel was the best decision I did so far this year.

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Response from TONI&GUY Westfield

Hi Veronika, thank you for the fantastic review you left for Samuel. We will pass those amazing comments on to him and we really look forward to seeing you back with us again.

Happy

Janine carey
27th Jan 2018
4.5

Very good service

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Response from TONI&GUY Westfield

Thank you for the wonderful 5 star review.

A change

Sue
27th Jan 2018
5.0

Lovely. Feel pampered. Made a whole difference. See you soon.

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Response from TONI&GUY Westfield

Hi Sue, thank you for the great comments. We hope to see you back with us again very soon. Thank you

Very disappointed

Hooda
27th Jan 2018
3.0

My othet half got me a lovely voucher for my birthday from Toni & Guy for the full works. My appointment was at 10am, for a full head of highlights and a cut and blow dry. The colour stylist was very professional i cant fault her as was the stylist. However, my colour and treatment finished 12pm and ofcourse i assumed it would be on to the cut. I was then informed (with wet hair from the wash) that the stylist wouldnt be able to cut my hair until 1pm. I was so shocked because my appointment was for 10am and surely the salon were not going to expect me to sit and wait for another hour until 1pm for a hair cut. Quite honestly the services are ao expensive at Toni & Guy i expected so much better. I have never known of 3 hour hair appointments for highlights and a cut and blow dry. My birthday present was completely ruined and i didnt have time to wait another hour as i had other commitments. The manager did come over and said she was very sorry, something happened with the colour treatment being quicker than they thought. I was only charged for the colour and not the blow dry as i was not going to leave with wet hair. The technician that blow dryed my hair was lovely i cant fault him and he did a lovely job. However i needed a hair cut and i left the salon very disappointed. I paid for the colour however i did not book another appointment for a hair cut, despite having vouchers left over.

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Response from TONI&GUY Westfield

So sorry to hear that your service with us was not as expected and especially on your birthday such a special day for you. One of the managers will give you a call to discuss this further with you. Apologies it was not as professional as it should have been.

My Birthday treat

Satty Kaur
25th Jan 2018
5.0

Exceptionally professional. The lady who washed my hair Tikka, sorry for spelling your name wrong, was wonderful. You washed my hair with care and gave me a service that I will never forget. You have special hands that touched my brain. Brilliant massage technique.Thank you. Mark who styled my hair conducted his work professionally with speed producing excellent results. Thank you Mark for your magic! I walked through the shopping centre and turned heads gaining several compliments about my hair. Thank you for making me look and feel FABULOUS!!! Best birthday treat. I will be recommending these two peoples for their work to others.
Cost was very very reasonable. Thank you again

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Response from TONI&GUY Westfield

Fabulous comments! Thank you for the amazing feedback.. we will pass those comments onto the staff who gave you such a great service that day.

Great haircut

Alex Calinescu
23rd Jan 2018
4.0

Not at all local for me but I’ve followed Scott across London over the last twenty odd years and will continue to do so. I came out feeling amazing. Fabulous hair cut by Scott.

However i noticed an unusual casualness and informality by the staff on the floor that was rather surprising. Call me old fashioned but I’m used to seeing staff finding things to do rather than standing around chatting or, in one case, a stylist lounging on the sofa on his phone. It really didn’t look very professional and was at odds with what I’ve known at Canary Wharf and Gt Portland Street.

However, for the quality of Scott’s cutting, I will be returning. .

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Response from TONI&GUY Westfield

Hi Alex, thank you for the 5 star review and fantastic feedback for Scott, we will pass those comments on to him. We look forward to welcoming you back with a more professional environment.

Absolutely fantastic.

Grace
22nd Jan 2018
5.0

Antonio did a wonderful job cutting my hair last weekend - I was slightly nervous about getting 10 inches or so off (I was donating my hair to a charity) but knew I was in safe hands with such a brilliant stylist! All of the staff are really welcoming and kind, would definitely recommend!

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Response from TONI&GUY Westfield

Thanks Grace for the wonderful review and for coming to see us for such a major change.

Haircut by Mark

alexander brown
21st Jan 2018
5.0

Excellent cut. Brilliant job done. Very Happy with haircut

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Response from TONI&GUY Westfield

Thank you for taking the time to give Mark and the salon a great review. We look forward to seeing you next time.

Great hair cut!

Vicky
20th Jan 2018
5.0

Fillipos did exactly what I wanted. I already have and would definitely come back again.

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Response from TONI&GUY Westfield

Great to hear the positive feedback with your service with Fillipos, See you again soon.

Colour / hair cut

Maria santos
20th Jan 2018
5.0

The best ever

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Response from TONI&GUY Westfield

Amazing!! Thank you

Terrible hair cut from a director

Jorge Portela
19th Jan 2018
2.5

I had one or the highest levels to do my hair, men’s cut, £59! And it was terrible, all my hair done with clippers and very little scissors used. I could’ve done it in a barber better and for £20.
Not even a week later my hair cut looks terrible as it was so badly blended.
I’ve been going to Westfield salon for years and always happy, but this was a joke. On the day after blow drying and product on and styled you kind of think it looks alright, the reality of the terrible cut became obvious after washing my hair.
Shame.

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Response from TONI&GUY Westfield

Hi Jorge, so sorry to hear that your service was not up to the usual standard. Please could you give the salon a call on 02087495899 and ask to speak to one of the salon managers who would be more than happy to discuss this further with you. Once again please accept our apologies.

Can’t let it pass

Voon Lee
15th Jan 2018
5.0

I’ve absolutely no room for any complaints. The cup of tea was very welcoming and my hairstylist April was simply gorgeous. I loved the way my hair was styled and I felt it was just like one featured in a woman’s magazine. Lovely Natasha tinted my hair and it was fabulous. I left a delighted client and would definitely be back!

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Response from TONI&GUY Westfield

Thank you for the amazing review, we will pass those compliments on to Natassia and April. We really look forward to seeing you back in the salon again.

Haircut

Niki
13th Jan 2018
5.0

I went at Tony & Guy for a haircut. The staff was polite and provided me with options of haircuts and styling. The hairdresser was very skilled and did a styling which did not dried out my hair as I have asked. The whole experience was very positive and relaxing.

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Response from TONI&GUY Westfield

Hi Niki thank you so much for your positive feedback and great review.

Haircut

Niki
13th Jan 2018
5.0

I went at Tony & Guy for a haircut. The staff was polite and provided me with options of haircuts and styling. The hairdresser was very skilled and did a styling which did not dried out my hair as I have asked. The whole experience was very positive and relaxing.

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Best ever haircut

Jocelyn Latif
12th Jan 2018
5.0

Allessandro was incredible. She knew exactly what I wanted and needed. Very happy client who will be returning.

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Response from TONI&GUY Westfield

Great 5 star review for Alessandra. Thank you. She looks forward to seeing you again.

Ladies Hairtcut and Blowdry

Anonymous
11th Jan 2018
3.0

Had a very good experience with the stylist Antonio. Would definitely go there again.

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Response from TONI&GUY Westfield

Thank you for your feedback and letting us know you had a wonderful experience in the salon with Antonio.

Perfection

Cristian Varela
11th Jan 2018
5.0

Today Antonio cutted my hair exactly how I wanted! Great Job

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Response from TONI&GUY Westfield

Hi Cristian, Antonio looks forward to your next visit. Thank you very much for the 5 stars.

Excellent

Myriam
11th Jan 2018
5.0

Well I have been very very pleased of the way this young lady called April do my hair and her friendly and caring way and nothing absolutely nothing is a bother for her in other words very outstanding attitude. And of course all the staff is excellent too. I will be coming back too ! Hopefully!!

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Response from TONI&GUY Westfield

Such amazing feedback, thank you. We will pass that great review on to April.

Best haircut I've had

James
10th Jan 2018
5.0

Michael was probably the best I've had ever; no one has done my hair in a way I've actually walked out and loved instantly, and he did it. Serious props to him

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Good but more and more expensive

AP
10th Jan 2018
3.5

I’ve been going to the same Toni & Guy to get my haircut for 4 Years now and I am very pleased with the personal service I receive. The service can sometimes be a bit inconsistent when they are busy and trying to rush everyone through (shorter shampoos) but overall, everyone is very nice and accommodating. However, the biggest issue is the price. I am constantly told by my peers that I should go elsewhere to get a significantly cheaper haircut and I always defend my choice go to Toni & Guy on their service but after 4 years, I’m now paying £10 more than when I started going there. The price seems to go up and up every couple of months with no real explanation it any sign that the price will be frozen at any point. I fear that I will be spending £100 for the same haircut next year when I was once only paying £40. Will the price ever go back down? Doubtful and a shame as I am now looking elsewhere due to the fear of the constantly increasing price.

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Response from TONI&GUY Westfield

Thank you for your feedback. We do appreciate your comments. So sorry to hear about the pricing issues you mention. Our prices in this particular salon did go up in December, but that was the first price increase in several years. We do have 4 levels of stylist, the price of the haircuts does increase according to their experience. We really do hope that you will still come back to us and we can try and ensure that you have the same level of stylist together with a more consistent quality of service.

Great Job

Tom Luck
10th Jan 2018
4.0

Melis was great!

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Response from TONI&GUY Westfield

Thanks Tom, will pass the feedback on to Melis. See you soon.

April ??

Lala Perera
8th Jan 2018
5.0

As always I have the best experience at Toni and Guy, I have remained loyal to the company because I get the best hair cuts, restyled, basically what ever I am hoping for, April makes it happen! I love my new fringe and would only ever trust her with it! Highly recommend Toni and Guy Westfield... been goimg for years and will continue! Thanks to April and the team.. Lala

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Response from TONI&GUY Westfield

Thank you for the fantastic review for April and TONI&GUY Westfield. We are so pleased that you always have a great experience with us.