TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Happy customer

Surbhi
18th Aug 2020
Team Member: Dario
5.0
Appointment verified by SALONGENIUS Software

He did a wonderful job with my cut. I am usually skeptical of allowing anyone to manage my haircut but Dario exactly got what I wanted and delivered amazing results. The services of Toni&Guy are amazing anyway but the stylist makes a huge difference. I’m definitely going back.

Service
Value
Result
Cleanliness
Atmosphere

Great experience

Maggie
17th Aug 2020
Team Member: Lucia
5.0

Lucia was very attentive and listened carefully to my wishes. She was very helpful with her advice and recommendations and I’m very pleased with my cut.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Thank you so much Maggie! It pleases us to know that our wonderful Lucia delivered such an amazing service making you feel over the moon. Enjoy!

Amazing

Laura Dalton
15th Aug 2020
Team Member: Dario
5.0
Appointment verified by SALONGENIUS Software

Darío gave an amazing service. He was friendly and polite. A wonderful haircut. I am very happy and will definitely return to him.

Service
Value
Result
Cleanliness
Atmosphere

Delighted

Aurelie Bilello
14th Aug 2020
Team Member: Dario
5.0

Came back for the second time to the salon. It was great.
I came back after 4 weeks on Stuart advice and it was perfect timing. Stuart has done an amazing job on my hair finding the perfect blonde tone that I want and that is perfect for my skin tone. He was the reason I came to the salon in the first place looking for a good coloriât who will be doing the perfect blonde that I wanted and never had before.
Dario did an amazing job as well cutting my hair into a Bob. So happy about the result.
They both did spend quality time doing my hair in order to get exactly what I wanted.
Also, such a nice atmosphere at the salon, everyone being really welcoming and kind.

Service
Value
Result
Cleanliness
Atmosphere

Delighted

Aurelie Bilello
14th Aug 2020
Team Member: Dario
5.0
Appointment verified by SALONGENIUS Software

Second time that I am coming at tony and guy Westfield. Super happy of it. I had my color done by Stuart. He is amazing, just doing the right tone that I want , plus the right blonde tone for my skin color. I came back 4 weeks after the 1st appointment as he said and it was perfect timing. Dario did also an amazing work at cutting my hair in a Bob. They both spent a good quality time on my hair to be exactly what I want. Real professionals.
Also really good atmosphere at the salon and everyone so kind and so welcoming.

Service
Value
Result
Cleanliness
Atmosphere

So good to be back!

Carol Brook
12th Aug 2020
5.0
Appointment verified by SALONGENIUS Software

Wayne gave me an amazing style which was much needed after shielding.
His friendly manner and obvious skill made it a very pleasant experience and I felt quite safe with all the rules in place.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Carol we are extremely happy you enjoyed the experience after lockdown we look forward to seeing you again.

Not what I had envisioned

Aimee Gregg
11th Aug 2020
3.0
Appointment verified by SALONGENIUS Software

I thought my stylist was very friendly, but he unfortunately cut my hair much shorter than I asked him to. For this reason, I will not return to him the next time I get a cut.

Service
Value
Result
Cleanliness
Atmosphere

Best haircut in years

Mark Tracey
11th Aug 2020
Team Member: Sabina
5.0
Appointment verified by SALONGENIUS Software

Sabina give me the best hair cut I’ve had in years! She actually listened to what I wanted and executed it perfectly while still being chatty. Can’t recommend enough!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Thank you so much Mark for finding the time to write such a positive review! We all look forward to welcoming you again at the salon soon.

visit

Fruzsina Gal
11th Aug 2020
Team Member: Lucia
4.5
Appointment verified by SALONGENIUS Software

great visit as always, friendly service perfect style just the air con was far too cold

Service
Value
Result
Cleanliness
Atmosphere

Amazing!

SK
10th Aug 2020
4.0

Dario gave me the best cut. My hair felt a lot lighter and healthier so I was over the moon with the service and expertise.

Service
Value
Result
Cleanliness
Atmosphere

Haircut

Pzd
9th Aug 2020
4.5

Melis was great and i like my hair, just be carful about the length you ask for always go with 7 cm more than what you want because it will be shorter.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Thank you so much for taking the time to leave such positive feed back.
we look forward to seeing you again.

Meh

Aya
8th Aug 2020
3.5
Appointment verified by SALONGENIUS Software

Excellent service but ruined hair and paid way too much for a orange/ blonde/green look. OverPriced and overrated

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Aya we are happy you had a excellent service, sorry to hear you feel the price of the colour was to much, we would love for you to contact Tiffany so we can arrange another visit to correct what you are not enjoying regarding the colour.

Colour

Barbara
8th Aug 2020
5.0
Appointment verified by SALONGENIUS Software

Happy customer

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Thank you so much Barbara.

Amazing haircut!

Patricia
8th Aug 2020
5.0
Appointment verified by SALONGENIUS Software

Lucia from Toni and Guy Westfield did an amazing job on my hair, when I left it was silky smooth. She curled it for me into lovely beachy waves. I'm very happy with the end result!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Patricia thank you so much for taking the time to leave such amazing feedback, we look forward to passing this on to Lucia.

see you again soon.

Wash and cut

Dona wijesuriya
8th Aug 2020
5.0
Appointment verified by SALONGENIUS Software

I made a booking for a short hair cut online. I love the cut Dario(westfield) gave me and he was really friendly.He also recommended products to use on my hair type too. I would go there again!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Dona thank you so much for the amazing feedback for the talented Dario we look forward to passing this over to him.

see you again.

Toni & Guy review

F E
7th Aug 2020
5.0
Appointment verified by SALONGENIUS Software

Nice, airy, sleek salon at Westfield London. Sabina is so talented.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Thank you for taking the time to share such positive feedback for the amazing Sabina. We look forward to seeing you again.

Perfect

Adam
3rd Aug 2020
5.0
Appointment verified by SALONGENIUS Software

Had a haircut with Lucia for the first time who took her time to get it exactly how I like it. I feel great!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Adam thank you for taking the time to share such positive feedback for the amazing Lucia. We look forward to seeing you again.

Best haircut

Elena
2nd Aug 2020
4.5
Appointment verified by SALONGENIUS Software

Chia has definitely outdone herself this time. I loved my new haircut and she’s also showed me how I can achieve the curls I always wanted with very little hassle and no ironing. Loved it! Thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Elena thank you for taking the time to share such positive feedback for the amazing Chia. We look forward to seeing you again.

recent visit

Gagan
31st Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Melis was very professional and the consultation we had before was very reassuring. The actual haircut and blow dry was great. Very happy with the outcome! She also explained how to recreate the look at home which I think was super useful! Id highly recommend this salon and Melis to friends and family. Keep up the great work! :)

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Gagan thank you for taking the time to share such positive feedback for the amazing Melis. We look forward to seeing you again.

Expert synergy between style and follicle realityles

Liam O'Shea
29th Jul 2020
4.0
Appointment verified by SALONGENIUS Software

Once again this, happy male customer feels great with a quality style and a sensitive treatment of a, common, receding hairline!! I can only say that I highly rate my experiences of Salvatore and Alessandro (Alex) for always making my visits enjoyable and rewarding. Thanks guys.?

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Liam thank you for taking the time to share such positive feedback. We look forward to seeing you again.

Specialist nurse

Frances carroll
29th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

I had a great experience who fitted me in. She was just do down to earth.
Joanna I think. She was tops. Highly recommend.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Frances thank you so much for leaving such a nice review I’m so happy you had a nice experience... I personally think you made my experience amazing thank you for a great laugh good and chat.
Ps I like the name Joanna but unfortunately I’m stuck with Tiffany.
Hope to see you again for another round of laughs.

Keratin

Jane Hughes
29th Jul 2020
5.0

I have been using Tony & Guy for about 15 years now. I have never had a bad hair cut or bad experience in any of the salons.
I have incredibly frizzy hair and it is the bain of my life. Some of your style directors have suggested I try the Keratin procedure and I have always been a bit dubious.
Anyway, I had the procedure last Monday and I am over the moon with it. My hair took to it really well and it is pretty much straight, I just have to wave the straighteners over it and viola I am good to go. I no longer resemble Crystal Tips & Allister (a cartoon from the 80s) and my boyfriend can no longer say I look like Louis the 14th!
I have always loved your Westfield W12 salon. All of the staff are friendly and they always do a fabulous job on my hair.
The lady that done the keratin was lovely and talked me through every step of the way. I cannot remember her name but she is the only one that does the keratin.
I also want to big up April, Jamie and George (all left now unfortunately) but Salvatory, the keratin lady, another lady style director and Antony are all great. In fact they are all great!
I have never left a message on this site but feel that the salon deserves to be praised to the highest. Please do let them know that I have left a message here for their higher management to see. Thanks, keep up the fabulous work. Jane

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Good morning Jane thank you so much for taking the time to leave such a fantastic review for our amazing team here at Westfield. We will definitely pass this over to the super talented Chia.
We look forward to seeing you again, enjoy the new hair.
From all the Westfield team.

AMAZING!!!!

Charmaine Taylor
27th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Highly recommend Lucia!! Beautiful and skilled Hairdresser!!! Listened attentively to my concerns, attention to detail incredible!! My go to girl!!! My favourite hairstylist!!! ?

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Charmaine thank you so much for taking the time to leave such a beautiful review for our amazingly talented Lucia.

Brilliant

Carolyn
25th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

I had a brilliant hair cut, Chia is lovely, her advice was brilliant, my hair felt in such good conditioner when I left.......??

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Carolyn thank you for taking the time to share such positive feedback for the amazing Chia. We look forward to seeing you again.

So happy!

Mia
25th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Just so amazingly happy! Thank you sooooo much to Dario for taking such wonderful care of me and my hair! So glad I got my first ever bob with T&G!!! 100% would recommend.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Mia thank you for taking the time to share such positive feedback for the amazing Dario. We look forward to seeing you again.

Haircut by Chia 25 July

Alexia
25th Jul 2020
4.5
Appointment verified by SALONGENIUS Software

Have just had a fabulous haircut done by Chia at the Westfield salon. First trim since lockdown and my hair now feels great and super healthy. And it looked so good Chia even snapped a picture! Thanks so much - I feel truly pampered.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Alexia thank you for taking the time to share such positive feedback for the amazing Chia. We look forward to seeing you again.

Hair colour

Fernandes
25th Jul 2020
3.0
Appointment verified by SALONGENIUS Software

Not exactly how I wanted it

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Thank you very much for your review Ms Fernandes. We are sorry to hear that you are not happy with your colour. You are more than welcome to come back to us for a redo.

Hair cut

Liz
24th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

I had a great experience today, staff were really friendly. I had a great haircut and love my new style!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Liz thank you for taking the time to share such positive feedback. We look forward to seeing you again.

Cutting my hair short made stress free!

Becky
24th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

I had a great experience yesterday when I got a long overdue hair cut! I've always had very long hair but decided to cut it short. I was so nervous about it but Melis was so friendly and professional that I didn't need to be! She did a great job of cutting my hair and talked me through what my new style would look like for my hair type. She talked me through the products she was using and the best ways of maintaining my style. Atmosphere was very relaxing, I love my new hair and I would definitely book again!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Becky thank you for taking the time to share such positive feedback for the amazing Melis. Pleased that you are enjoying your new haircut too. We look forward to seeing you again.

Delighted with cut and colour

Andrea
23rd Jul 2020
5.0
Appointment verified by SALONGENIUS Software

It was a pleasure to attend for a cut and colour with Serena on 23 July. It’s my first visit to a salon in many months and Serena had a big challenge ahead! Serena Is very talented and immediately made me feel comfortable and at ease. She listened, provided really good advice and ideas and the cut and colour were excellent. I came out of the salon feeling and looking like a different person (in a good way!!). Huge thanks to Serena for my new look- one of the best hair experiences in a long time!

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Andrea thank you for taking the time to share such positive feedback. We are pleased to hear that you are happy with your cut and colour with our amazing talented Sabrina. We look forward to seeing you again.

Lovely experience

Laura Barilaro-Tanem
22nd Jul 2020
4.0
Appointment verified by SALONGENIUS Software

I loved how Sabina understood and advised me on my radical change

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Laura thank you for taking the time to share such positive feedback for the amazing Sabrina. We look forward to seeing you again.

Tony & Guy Westfield

Jane Peters
22nd Jul 2020
4.5

I am very happy. Not my first visit and wouldn’t go elsewhere. Colour by Sabrina is spot on and CIA cut my hair. She does my hair beautifully and is confident enough to give her opinion which I like. I Have never been disappointed with this salon

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Jane thank you for taking the time to share such positive feedback. We are pleased to hear that you are happy with your colour and cut by our amazing T&G team Sabina and Chia. We look forward to seeing you again.

Amazing haircut

Elena Lavinia Radu
22nd Jul 2020
5.0

Always a pleasure to come back,after 4 month I feel like I kid super happy with my hair thanks a lot

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Elena thank you for taking the time to share such positive feedback. We look forward to seeing you again.

Haircut

Lina Massih
20th Jul 2020
5.0

Extremely pleased with the results. It was exactly what I was looking for. Dario did a brilliant professional job. Thank you

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Lina thank you for taking the time to share such positive feedback for the amazing Dario. We look forward to seeing you again.

Stuart saved my hair!

Shahana
19th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

I would like to thank Stuart from Tony & Guy Westfield for colour correcting my hair after a disastrous experience. Stuart was extremely understanding, patient and managed to tone down my hair to a more desired colour. Stuart is a real asset to Tony & Guy. Thank you Stuart.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Shahana thank you for taking the time to share such positive feedback for the amazing Stuart. We are pleased that you are happy with your new colour.We look forward to seeing you again.

Excellent Service

Anshika
17th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Excellent service as always ?x

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Anshika thank you for taking the time to share such positive feedback. We look forward to seeing you again.

❤️ Outstanding Customer Service!!!! ❤️

Sonya
17th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Outstanding Customer Service by Senior Colour Specialist Gloria! I’m a regular Tony and Guy customer but this was my first time with the team in Westfield. Thank you for the amazing work on my full head micro highlights. I’ll be returning soon! Thank you to Gloria and all the team. ❤️❤️❤️

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Sonya thank you for taking the time to share such positive feedback for the amazing Gloria and our T&G team at Westfield. We look forward to seeing you again.

Thanks for the £9,000!

Caladria Valari
17th Jul 2020
1.0

I had my hair done there in March 2018, which they totally destroyed from the root and 28 months later it’s still not at the length it was back then.
I put personal injury solicitors on the case who managed to settle my claim for damages, related expenses and compensation for the sum of £9000
The only reason I would go there now is to flaunt the cheque under the franchisees nose.

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Caladria thank you so much for taking the time to leave us a review, we are extremely sorry to hear you had such a bad experience with us back in March 2018 under the management of a franchisees. However this salon is now under new management and has been for some time now.
We would love to have you in salon to regain your faith within the Toni&Guy family.

Best experience and best salon ever!

Aurelie Bilello
16th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

I had a first consultation with Stuart a week ago about how I wanted my color done. He understood straight away the natural blond I wanted without seeing my roots.
I was looking for a hairdresser who will do that for 2 years in London!!!
I came today to have it done. I am so happy of the result. It is absolutely perfect, exactly how I wanted it. It was completed by a nice haircut from Odario. I asked him to remove the damaged ends, and he did a nice bob that I can keep or choose to let grow back again.
I am so pleased about it all. Today I look completely different from when I arrived.
The environment is great, the salon is amazing and staff friendly and also are really careful about respecting covid measures.
I recommend this salon and abviously Stuart and Odario to everyone. You can go closed eyes there. I have already booked my next appointment and I will post my picture on Instagram ?

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Aurelle thank you so much for leaving this amazing review for Stuart and Dario, we look forward to seeing you again.

1st time at Toni and Guy

Claire
15th Jul 2020
4.5
Appointment verified by SALONGENIUS Software

It was great. Weird time for visiting the hairdressers - no coffee - no mags and basically a bit of plastic around my shoulders - but that’s just how it is. Lovely hairdresser - great experience!

Service
Value
Result
Cleanliness
Atmosphere

Very happy

Anne
15th Jul 2020
4.5
Appointment verified by SALONGENIUS Software

Sabina was fabulous- great colour and great cut. Very happy!

Service
Value
Result
Cleanliness
Atmosphere

Great to be back ?

Anne Brister
14th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

After 4 months away, it was a pleasure to be back and have Tiff work her usual magic... I was delighted with my whole experience.....
One suggestion .. I walked into one of the Perspex screens between the chairs on the lower floor.... it was a bit dangerous but this could easily be rectified by putting paint or tape on the outside edge of the screen so it stands out ?

Service
Value
Result
Cleanliness
Atmosphere
Response from TONI&GUY Westfield

Oh Anne thank you for such lovely words I absolutely love having you in my chair as always, I can’t wait to see you again, tape will be added to the edge of the screen for when you are next in... I will personally see to it. X

Men’s Haircut

Darren Chellar
13th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Excellent haircut. I would happily return.

Service
Value
Result
Cleanliness
Atmosphere

Colouring

Theodora
13th Jul 2020
5.0

Stuart has been colouring my hair and he is excellent. I highly recommend him.

Service
Value
Result
Cleanliness
Atmosphere

Really happy with the colour!

Cornelius
12th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Great Salon. Very friendly and professional. My hair colour consultant was helpful and my colour with Sabina was ace. Thanks!

Service
Value
Result
Cleanliness
Atmosphere

Good to be back!

Adam
11th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Great service with a smile from everyone. I felt safe in the salon and happy to meet my favourite hairdresser after such a long time! It goes without saying that I'm satisfied with the result.

Service
Value
Result
Cleanliness
Atmosphere

Great as usual!

Claudiu
11th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Another good haircut session at Westfield Toni&guy with dedicated Salvatore! Many thanks!

Service
Value
Result
Cleanliness
Atmosphere

Wonderful to be back in the chair

Anne McNair-Wilson
11th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

Thank you so much to Lucia. Always brilliant

Service
Value
Result
Cleanliness
Atmosphere

So happy to be back!

Kim
11th Jul 2020
5.0

Went to Westfield W12 as my usual stylist has moved there. As usual a fabulous experience. Tiffany is amazing! Went home feeling a million dollars!

Service
Value
Result
Cleanliness
Atmosphere

Great haircut.

Anna
11th Jul 2020
5.0
Appointment verified by SALONGENIUS Software

First post-lockdown haircut, great experience, fantastic result!

Service
Value
Result
Cleanliness
Atmosphere