TONI&GUY Westfield

1039B Southern Terrace, Westfield Shopping Centre, Shepherd's Bush, Greater London, W12 7GA

About us

Enthusiasm, Passion and Style is what beats the drum here at TONI&GUY Westfield London to provide you with the ultimate salon experience.

Relatively new in our fittings and fixtures, we have just celebrated our 6th Anniversary this year. We pride ourselves on mixing a fresh and contemporary salon with a plethora of talented staff (with various levels of experience within the company) to deliver an energy that can only be found here in the eclectic, cultural 'hot pocket' of Shepherds Bush, West London.

Our young and driven team is comprised of happy professional individuals all with unique tastes and inspirations, collectively staying true and honouring the style, values and spirit of TONI&GUY.

We have a fully furnished private area designed especially for clients that desire privacy with their visit completely complimentary to your service available on request, and now offer the wonderful 'Hairspa' service with all appointments to help you relax and unwind helping you and your hair to feel rejuvenated.

TONI&GUY Westfield London are pleased to have been awarded Perfect Salon Status for 2014/15 and 2015/2

Read more...

Opening hours

Monday 10:00 - 21:00
Tuesday 10:00 - 21:00
Wednesday 10:00 - 21:00
Thursday 10:00 - 21:00
Friday 10:00 - 21:00
Saturday 09:00 - 19:00
Sunday 12:00 - 18:00

Reviews

4.65
1,175 verified reviews
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Fantastic Wash & Blow Dry

Sarita Sudera
2nd Jul 2019
5.0
Appointment verified by SALONGENIUS Software

Amazing wash and blow dry. I have very thick hair and I was worried about the stylist getting tired. But she was fantastic. She gently took my hair and started blow drying. There was no pulling or tugging I didn’t even realise that she had done half my hair until I looked up at one point. She was an amazing stylist. Very quick as well I was so happy with my finished look. Thank you so much.

Can I also add even the guy on the reception was really welcoming and the girl who washed my hair was very good she asked me if the water temperature was ok for me and the little head massage that she gave me was just what I needed.

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Response from TONI&GUY Westfield

Thank you for taking the time to write such a wonderful review. We will pass the great feed back on to the staff and look forward to seeing you very soon.

Thank you

Kelly
30th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

A big big thank you for rescuing my hair, I shall never try another hairdresser again, very happy customer

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Response from TONI&GUY Westfield

Hi Kelly, you are welcome. We look forward to seeing you back in Westfield too.

Great service

Salma khan
29th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Excellent service, made every effort to make me feel relaxed and comfortable. Listened to what i wanted!

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Response from TONI&GUY Westfield

Wonderful to hear, thank you for letting us know.

Great hairdresser: Salvatore

Eric
29th Jun 2019
4.5
Appointment verified by SALONGENIUS Software

Salvatore is a superstar, can deal with my tricky curly hair like no one. Friendly and professional.

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Response from TONI&GUY Westfield

Amazing to hear, we will let Salvatore know. Thank you.

Hair

Lorraine
28th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Melis did great job and hair looks great

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Response from TONI&GUY Westfield

Hi Lorraine, thank you for taking the time to write a review back to us. We will let her know. Thank you.

Fantastic Cut & Blow Dry

Susannah
27th Jun 2019
5.0

Am so happy with my haircut by Antonio and the excellent blow dry! My hair is completely transformed. Will definitely be booking in with him again.

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Response from TONI&GUY Westfield

Antonio looks forward to seeing you back in the salon. Thank you for the review.

Fantastic Cut & Blow Dry

Susannah
27th Jun 2019
5.0

Am so happy with my haircut by Antonio and the excellent blow dry! My hair is completely transformed. Will definitely be booking in with him again.

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Response from TONI&GUY Westfield

Five star review! Thank you!

My Cut and Blow-dry with Antonio

Sandra
26th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

I had an excellent Cut and Blow-dry. I was really pleased with it. Also, Antonio has a very nice manner and listens to what the client wants. I shall certainly book future appointments with him and recommend him.

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Response from TONI&GUY Westfield

Fantastic feedback. Thank you for taking the time to let us know.

Hair rescue

Adriana
26th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

The amazing Salvatore saved my hair after a bad last cut (not at Toni and Guy). Friendly and incredibly knowledgeable, i’ll definitely return. Really happy with my cut.

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Response from TONI&GUY Westfield

We look forward to seeing you again in Westfield very soon. Great feedback.

Excellent

Caroline Wolf
23rd Jun 2019
4.5
Appointment verified by SALONGENIUS Software

First time at Toni & Guy at Westfield. Super friendly and professional and a great cut by Melis. Everyone listened and all in all a first class experience.

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Response from TONI&GUY Westfield

Thanks Caroline for the fantastic feedback!!

Excellent

Caroline Wolf
23rd Jun 2019
4.5
Appointment verified by SALONGENIUS Software

First time at Toni & Guy at Westfield. Super friendly and professional and a great cut by Melis. Everyone listened and all in all a first class experience.

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Response from TONI&GUY Westfield

See you again very soon!

Will not repeat!

Stella
23rd Jun 2019
2.0
Appointment verified by SALONGENIUS Software

I’m really unhappy with how my haircut went. To begin with I was made to wait 45 minutes for my appointment because the stylist was running late. I am deeply unsatisfied with how my hair has turned out, it looks like someone attacked it with a hack saw. I asked for one length, but there is a very noticeable, angular line where the hair at the front is shorter than at the back. Very displeased, I tried to communicate to the stylist at the time what was bothering me, but I gave up because I was really scared he was going to do more damage. I was given a £5 discount for the lateness, however the actual service I received makes me wary of ever stepping foot in there again.

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Response from TONI&GUY Westfield

Thank you for your review.

We are very sorry about your dissatisfaction.

If you could contact the Head office on 0207 921 9000 and contact the customer service team to resolve this.

We care very much if we have a dissatisfied customer, and we sincerely hope we can regain your confidence.
Thank you for emailing us and we look forward to hearing from you soon.

Kind Regards,
TONI&GUY
Head Office
Customer Service Team

Excellent

Daniela Castellli
22nd Jun 2019
4.5
Appointment verified by SALONGENIUS Software

I the staff was very polite and friendly, I I been client for 3 years and I never had any problem

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Response from TONI&GUY Westfield

We look forward to seeing you for many more years too. Thank you.

Blondes have more fun

Peter
22nd Jun 2019
5.0
Appointment verified by SALONGENIUS Software

I’m naturally dark brunette had my hair bleached and dyed 6 months ago to go ash blonde. Since then the roots came through like crazy and I had a real badger thing going on. Ahead of one of my best friends’ weddings next week, I visited Westfield Toni&Guy and was treated to a sick haircut from Salvatore and a stunning bleach and toner dye from Adrian - both are amazing chaps, so talented, friendly and fun! Worth every penny - will be booking in with them again soon!

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Response from TONI&GUY Westfield

Fantastic to hear! Will definately let the guys know you had such a great service. Thank you

Antonio!

Theo Demetriou
22nd Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Great service and a great haircut from Antonio

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Response from TONI&GUY Westfield

Thank you for telling us!!

Outstanding professionalism

Phil
22nd Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Alessandro is just the best hairdresser I have ever known. Style, technical skills an attention to details second to none. Pure bliss

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Response from TONI&GUY Westfield

Wonderful words! Thank you for letting us know.

Sons haircut

S
19th Jun 2019
4.0
Appointment verified by SALONGENIUS Software

Brilliant. Natassia listens. Really does.

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Response from TONI&GUY Westfield

Thats wonderful to hear. See you back with us very soon we hope.

Good and joyful

Anonymous
16th Jun 2019
5.0

As always I have great results thank you

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Response from TONI&GUY Westfield

So great to hear!

Colour bomb

Surina
16th Jun 2019
4.5
Appointment verified by SALONGENIUS Software

George at Toni & Guy totally revamped my hair with incredible blayage blending, rejuvenating shine and colour covering greys too.

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Response from TONI&GUY Westfield

We will be sure to let George know about those great commnents. Thank you.

Men’s haircit

Suki
16th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Scott is excellent, listens and then interprets artist design into a fantastic hair cut

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Response from TONI&GUY Westfield

Thanks Suki, Scott looks forward to seeing you again soon. Thank you so much for the great comments.

Great

Anonymous
16th Jun 2019
4.5

Very happy with the service. Gloria and Salvatore are top, professional and experienced! Thank you guys

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Miss

Annam
16th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Thank you for amazing service and hair colour Gloria!!!

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Excellent cut

Adrian
13th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Been having my hair cut by Scott for ages, and although straying once I a while, nothing compares. He's got a great team in place now for a quality experience from arrival. Highly recommend.

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Great service

Eleni
13th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Great service offered by experienced stylists

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Healthy trim n treatment

Diana
9th Jun 2019
4.0
Appointment verified by SALONGENIUS Software

Overall amazing service as is expected. Loved the finish look and everything was friendly and professional. It was easy to trust them to look after my hair.

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Great service

Paula
8th Jun 2019
5.0

Love it

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Fabulous colour

Ros
8th Jun 2019
5.0
Appointment verified by SALONGENIUS Software

I love getting my hair done here. Everyone is friendly and professional and the colour and cut I get is fabulous

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Haircut with Melees

Lina
3rd Jun 2019
5.0
Appointment verified by SALONGENIUS Software

Very professional , it’s my second time with her and I’m so glad to find her.
Extremely pleased

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Cut and Blow Dry by Dillan

Susannah
1st Jun 2019
4.5
Appointment verified by SALONGENIUS Software

First visit to salon having previously been clients of Hammersmith branch (recently closed) for several years. Dillan cut/blow dried my daughter's hair beautifully and this has made such a difference to its condition. He also advised on which Label.m shampoo to use to combat dry ends. I couldn't join the Rewards scheme as the system was down, so unfortunately wasn't able to receive points for this visit which was a shame.

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Mrs

Ayesha
31st May 2019
4.5
Appointment verified by SALONGENIUS Software

Perfect

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nice and professional

sarah
29th May 2019
4.0
Appointment verified by SALONGENIUS Software

high quality

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dissapointed

lisa santi
28th May 2019
1.0

I am a customer of toni & guy since 2006 but first time I am not satisfied with my hair cut & to think it is in london the toni & guy i often go is in harrow & i can say if you tell them what hair cut you wanted they can do it 100% of customer satisfaction even i go to the stylist only but they are very good. in white city not good experience, never come back again. ruined my hair, hai shampoo & massage better to go in no name salon they are much better. what a waste of money, expensive not good service.

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Response from TONI&GUY Westfield

We are very sorry to hear of your disappointing service in the Westfield salon. Please would you mind calling the salon on 0208 749 5899 and asking to speak to the manager who would really like to discuss this further with you. Many thanks

Great hair cut with salvatore

William Gosling
27th May 2019
4.5
Appointment verified by SALONGENIUS Software

Very happy with the haircut and enjoyed the discussion about football, holidays and life!

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Antonio

Jo Latif
25th May 2019
5.0
Appointment verified by SALONGENIUS Software

Had a great haircut today - thank you!

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Quick style

Mercedes
24th May 2019
4.0
Appointment verified by SALONGENIUS Software

I can’t recommend Dylan in the Whote city branch enough. Totally in tune with Clint needs and did a really ‘spot-on’ updo for me on a night out.

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Response from TONI&GUY Westfield

Thank you.

Fabulous

Crisse espinas
23rd May 2019
5.0

Natasia was great and pleasant. I loved the result of my hair

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Response from TONI&GUY Westfield

Thank you for that fantastic feedback

Horrendous experience

Leona
23rd May 2019
1.0

A child’s haircut took over an hour and it had to be ‘ cut short ‘ because I could not wait any longer . Also hairdresser disregarding my wishes completely as to how I wanted the hair to be cut. I will never return .

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Response from TONI&GUY Westfield

We are so sorry to hear of your sons experience in the salon, we would really appreciate it if you could call the salon on 0208 749 5899 to chat to one of our managers further about this matter. Thank you

Men’s cut and blow dry

Ross
19th May 2019
2.5
Appointment verified by SALONGENIUS Software

Initially I wasn’t satisfied that the stylist understood my directions to be honest. He said he did. He didn’t. I was dissatisfied with the end result - he cut it too short. The cut was poor value and certainly not worth the price (I’ve since found sections that are unevenly cut).

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Response from TONI&GUY Westfield

We are very sorry to hear of your disappointing service that you received in the salon. Would you mind calling the salon on 0208 749 5899 and asking to speak to one of our managers who would really like to discuss this further. Many thanks

Excellent

James
18th May 2019
5.0
Appointment verified by SALONGENIUS Software

Extremely friendly and professional service.

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Response from TONI&GUY Westfield

Thank you for the feedback

Lovely

Nancy
18th May 2019
5.0
Appointment verified by SALONGENIUS Software

Lovely salon. Wonderful staff Dillon my hair dresser was really nice asset to Toni and Guy saloons cut my hair just how I like it. Had my daughter with me too and all staff were very welcoming to us both x lovely cup of coffee and hot chocolate for my daughter x only downfall was the price usually get my hair done in Hammersmith which has now closed down and had to pay extra £10 for the same cut!!

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Response from TONI&GUY Westfield

Hi Nancy, thank you for the feedback. We will pass your comments back to the salon managers and head office with regards to the pricing as you were a Hammersmith client previously. Thank you

Haircut by Antony

Darran Rees
16th May 2019
5.0
Appointment verified by SALONGENIUS Software

As usual .. in the hands of a caring totally involved professional at the top of his game , more importantly a genuine lovely guy . What more could one want .

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Response from TONI&GUY Westfield

Five star feedback!! Will pass those great comments back to Anthony.

Lovely Experience!

Kath T
16th May 2019
5.0

Friendly staff, great experience for a last minute emergency booking!

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Response from TONI&GUY Westfield

Thank you for taking the time to get back to us with the great comments

Thank you Melis

Olga
16th May 2019
5.0

I am happy with my cut

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Response from TONI&GUY Westfield

Thank you Olga for getting back to us. We look forward to seeing you again soon.

Curly hair

Roberta
16th May 2019
5.0
Appointment verified by SALONGENIUS Software

Great service. Happy with my haircut and advice about how to better treat my hair. Will come back!

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Perfect haircut

S Nicholson
15th May 2019
5.0
Appointment verified by SALONGENIUS Software

Antonio did my hair today. It's short and sharp just as I like it, and he listened carefully to all my difficult little directions and did a fabulous job. Also they do g&t. ????

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Improve your receptionist service

Sole
15th May 2019
2.0

feeling unwelcome at reception, and it isn’t the first time I notice that some of the people who stand at the reception are very cold at greeting customers, but today was the day I had the worst moment there and I need to mention this, I find your staff arrogant, I went this afternoon and two ladies standing there both of them on the phone, I was waiting a while and not even eye contact not even hello not even nothing, like I was invisible, so I left
I am a regular customer and I should book and appointment soon but I think I will change to another salon ..

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Response from TONI&GUY Westfield

Thank you for contacting us. We are very sorry to hear of your experience when visiting the salon recently. We will ask the managers to speak to the reception team to make sure this won't happen again. Apologies.

Brilliant Customer Service...

A Williams
14th May 2019
5.0
Appointment verified by SALONGENIUS Software

Amazing customer service, the staff are really friendly and take care of their customers from the moment they walk in.

The style director did an amazing job as my hair type is Afro-Caribbean.

Will definitely be visiting regularly!

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Absolutely amazing April

Hye
12th May 2019
4.0
Appointment verified by SALONGENIUS Software

April is the best person in this salon. So professional and courteous. I wouldn’t let anyone else touch my hair. Five stars for April.

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Williams

Sarah
12th May 2019
4.5
Appointment verified by SALONGENIUS Software

Antonio, the listening hairdresser. Thank you for the lovely cut- many compliments received since my appointment earlier this week.

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Great first experience

Anonymous
10th May 2019
5.0

Read a lot of negative reviews but everyone was super nice and professional. Salon's clean and spacious. I'm very happy with the end result and got advice and answers to all of my questions.

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