Response from HOB Salons - Stanmore
Hi Najla,
Thank you for taking the time to share your experience with us. We are deeply sorry to hear that your recent visit to our salon did not meet your expectations. We apologize for any inconvenience caused by the delay in opening the door and we understand how frustrating it must have been for you to wait in the cold and rain.
Regarding the pricing, we assure you that our team always strives to provide accurate quotes and they do their best to communicate any additional costs before starting a service. We want to assure you that we never discriminate against our customers and we are committed to providing exceptional service to all our clients regardless of their background.
We apologize for the miscommunication regarding your desired services and we will take your feedback into consideration to ensure that all of our clients' expectations are met in the future. We value your feedback and would love to have another opportunity to provide you with a better experience.
We apologize once again and we appreciate your honest feedback.
Warm regards,
The team at HOB Salons - Stanmore