Response from HOB Salons - Stanmore
Dear Reviewer,
We are truly sorry to hear about your recent experience at HOB Salons - Stanmore. Our team strives to provide exceptional service for all our clients, and we sincerely apologize that we fell short during your visit.
We apologize for any inconvenience caused by the cut hair on your lap and the hair on the brushes. Please know that proper sanitation is a top priority for us, and we will ensure that our team pays closer attention to this in the future.
We apologize for any discomfort caused while applying the products. Our team is always happy to make adjustments if necessary, and we would have gladly wiped off any excess product or provided a tissue had we known.
It is also disappointing to hear that you were not shown the finished product in the back mirror. We understand the importance of seeing the end result, and we apologize for not fulfilling that expectation.
Thank you for bringing these issues to our attention. We assure you that we will use your feedback to improve our services and ensure a better experience for our clients. We hope to have the opportunity to make it up to you in the future.
Best regards,
The HOB Salons - Stanmore Team