Response from Saks Hair & Beauty Bolton
Dear Fatima,
Thank you for taking the time to leave us your feedback. We are disappointed to hear about your recent experience at our salon. Please accept our sincerest apologies for any discomfort or disappointment you felt during your visit.
We want all our clients to feel welcome and comfortable, and we are sorry if this was not the case for you. Our team strives to provide exceptional customer service and it is concerning to hear that you did not receive this on your last visit. We didn’t realise you had requested the stylist you had booked in with. Cheryl became unwell due to a back injury to cut and style your long hair and felt our senior member Melissa who has been with our salon for over 10 years would give you a better service. This is the reason we gave you the option to have another stylist. I feel we should have communicated this with you better and I apologise profoundly.
We apologise if you felt uncomfortable during your haircut. Our aim is to ensure that our clients leave feeling happy and satisfied with their new hairstyle, and we regret that you feel your layers were not done properly. Please know that we value your loyalty as a long-term customer and we will use your feedback to improve our services.
We would love the chance to make this up to you and regain your trust. We invite you to return to our salon and we promise to do our best to provide you with the exceptional service you are used to. Thank you for bringing this to our attention again and we hope to see you again soon.
Best regards,
Cheryl and team at Saks Hair & Beauty