Jacob - amazing!
I hadn't actually booked but was lucky enough to get a walk in appointment within 20 mins of requesting an appt having visited the branch in Fleet.
I was booked in by the receptionist, greeted by Jacob who was my hair dresser and consulted on what I wanted. Jacob was extremely attentive and professional. I had my hair washed by a really polite and professional young lady who talked me through the conditioning treatments and offered me an extra conditioning treatment which was at an additional £10.
Jacob then returned and had a good look at my hair before working his magic. What I loved was that he didn't zone into a hairdresser's place where they just do what they want. He explained exactly what I could achieve after I showed him pictures and got to work. His manner was amazing, courteous, professional and just the right level of chat (nothing worse than struggling to force a conversation with someone client or hairdresser side)! He was a great laugh and gave me exactly what I wanted and explained what I needed to do to maintain the condition of my hair and Achieve the style I am after which will take a few more months.
He wasn't pushy at all, just super professional, approachable and friendly.
I've already booked in for my next appointment even though this isn't my local branch.
Thanks T&G and especially Jacob, you rock. Merry Christmas!