The Skin Clinic at Urban Spa

5 Devoils Lane, Bishop's Stortford, Hertfordshire, CM23 3XH

About us

Welcome to Skin Clinic at Urban Spa

"Perfection and Wellbeing in Perfect Harmony"

Our friendly, dedicated and highly qualified skin specialists are here to ensure you receive a unique service that is individual to you.

Read more...

Opening hours

Monday 09:00 - 18:00
Tuesday 10:00 - 19:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 08:00 - 16:00
Sunday Day of Rest

Services

Beauty
Face
Body

Reviews

4.87
735 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Brow waxing

Charlotte Reed
6th Mar 2020
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Really impressed with service and the quality of my treatment. Shauna was knowledgeable and approachable. Would definitely come back for a treatment with Shauna

Service
Value
Result
Cleanliness
Atmosphere

Amazing massage

Silvia
21st Feb 2020
Team Member: Shauna
5.0

I had an amazing massage with Shauna yesterday.
The service it's always great and the staff always very nice and very helpful.

Service
Value
Result
Cleanliness
Atmosphere

Brows

Samantha Morris
20th Feb 2020
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Thank you for giving me my brows back as usual a lovely experience at Urban Spa always made to feel welcome and treatment always exceeds my expectations I love my visits

Service
Value
Result
Cleanliness
Atmosphere

Happy faces

Penny Warburton
19th Feb 2020
Team Member: Shauna
4.5
Appointment verified by SaloniQ Software

Always met with happy faces making you feel warm & welcome

Service
Value
Result
Cleanliness
Atmosphere

Cacci treatment

Adelina Yelenchak
15th Feb 2020
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Have been doing cacci treatment for 1 year with Shauna, and I would like to say that my skin condition improved very much. Shauna is very delicate, experienced therapist i do strongly recommend her to my friends and other clients.

Service
Value
Result
Cleanliness
Atmosphere

Great service

Jane
14th Feb 2020
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Friendly, professional team. I normally have treatments with Cheryl who is lovely and great at what she does. I would highly recommend this salon.

Service
Value
Result
Cleanliness
Atmosphere

Excellent massage

Anonymous
13th Feb 2020
Team Member: CAROLINE
5.0

Great experience

Service
Value
Result
Cleanliness
Atmosphere

Eyelash infills

Sarah Wood
8th Feb 2020
Team Member: MICHAELA
5.0
Appointment verified by SaloniQ Software

My appointment was cancelled on Wednesday so when I turned up today I was greeted with a gift and apologies.. how wonderful! Michaela was lovely and I'm very happy with my infills x

Service
Value
Result
Cleanliness
Atmosphere

Urban Spa

Amanda Johnston
6th Feb 2020
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Great treatment and lovely service.

Service
Value
Result
Cleanliness
Atmosphere

Facial

Sarah Allum
6th Feb 2020
5.0
Appointment verified by SaloniQ Software

Lovely crystal clear facial my skin felt smooth and fresh after the treatment.
Lovely friendly team only negative is I’ve spent over £100 on face creams! .

Service
Value
Result
Cleanliness
Atmosphere

Skinceuticals Brightening Facial

Lydia Ramus
5th Feb 2020
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

I had a skin review in the scanning machine first and then a brightening facial. Cheryl was very knowledgable, made me feel very relaxed and comfortable and the facial was brilliant. My skin looks and feels great afterwards. I will definitely be looking to book in another facial with her soon.

Service
Value
Result
Cleanliness
Atmosphere

Great Service!

Maria Deguzman
4th Feb 2020
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

I’m always afraid to try somebody new but Shauna was really great! Will definitely come back!

Service
Value
Result
Cleanliness
Atmosphere

Mrs

Yvonne Camp
4th Feb 2020
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Shauna is the best beauty therapist I’ve had, she is a charming young lady, friendly and caring and very good at her job

Service
Value
Result
Cleanliness
Atmosphere

Amazing!

Kirsten McGhee
3rd Feb 2020
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Had the most relaxing and comfortable intimate wax today with Sanyukat. Highly recommend her — lovely lady.

Service
Value
Result
Cleanliness
Atmosphere

Eyebrow wax

Alison Whenman
28th Jan 2020
5.0
Appointment verified by SaloniQ Software

Always accommodating.. called in for a quick eyebrow wax.. great results as always.

Service
Value
Result
Cleanliness
Atmosphere

Customer Service Review

Sandra Raven
27th Jan 2020
Team Member: Shauna
4.5
Appointment verified by SaloniQ Software

Consistent friendly and comprehensive service. Relaxing and professional treatment as usual. Well done

Service
Value
Result
Cleanliness
Atmosphere

Treatment

Eleni Tompkins
24th Jan 2020
3.5

Fantastic job, thank you Cheryl

Service
Value
Result
Cleanliness
Atmosphere

Lovely experience

Tracey Walker
20th Jan 2020
Team Member: CAROLINE
5.0
Appointment verified by SaloniQ Software

Lovely service , eyebrows looked great , very friendly team always make you welcome ?

Service
Value
Result
Cleanliness
Atmosphere

Facial

Janice Gracie
17th Jan 2020
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Had best facial with Cheryl she made me feel very comfortable very professional and relaxed she tested my skin and did all treatments around this feeling vibrant

Service
Value
Result
Cleanliness
Atmosphere

Exceptional services

Panagiota Fotiadou
17th Jan 2020
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Friendly environment, clean, polite and professional staff. Couldn’t be better.

Service
Value
Result
Cleanliness
Atmosphere

Mrs

Blessing Ncube
16th Jan 2020
Team Member: Rachel
5.0
Appointment verified by SaloniQ Software

I enjoyed the massage. Rachel was brilliant she used the right pressure I wanted. I feel relaxed.

Service
Value
Result
Cleanliness
Atmosphere

amazing!

Max Williams
11th Jan 2020
Team Member: Shauna
5.0

She is just amazing !
Christine's Grandson

Service
Value
Result
Cleanliness
Atmosphere

New Years Eve Treat

Kate Brown
31st Dec 2019
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Great service as always... everything looks fab... Thank you...

Service
Value
Result
Cleanliness
Atmosphere

Perfect

Helen Cornwall
29th Dec 2019
Team Member: ANGELA
4.5
Appointment verified by SaloniQ Software

Did a very good job on my nails and waxing
Can’t stand that music tho...

Service
Value
Result
Cleanliness
Atmosphere

Fantastic

Judith Bates
28th Dec 2019
Team Member: MICHAELA
5.0
Appointment verified by SaloniQ Software

Michaela was friendly, polite and very professional. She listened to my concerns and put me at ease. I had exactly the look I was hoping to achieve and will definitely recommend her to all my friends and family. In fact, all the staff were very welcoming, well done Urban Spa.

Service
Value
Result
Cleanliness
Atmosphere

Weight off your feet

Sean Woollerson
22nd Dec 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

No better way to take the weight off your feet than a relaxing foot massage and tidy up for men with Shauna. Shauna has nailed this treatment to ensure she focuses on the relaxation elements of a pedicure to make this a proper man - i- cure.

Service
Value
Result
Cleanliness
Atmosphere

Thank you so much

Charlotte Hugh
21st Dec 2019
5.0
Appointment verified by SaloniQ Software

It was my first visit to urban spa, and the staff were all so friendly and kind. My therapist was brilliant I’m so so happy with my eyebrows. She did a perfect job. I will definitely come back again. Thank you.

Service
Value
Result
Cleanliness
Atmosphere

5* for Urban Spa

Alex Hardwick
18th Dec 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Great service ? everyone is so helpful and friendly. Treatment was done to a super high standard and the results are fab. Big thank you

Service
Value
Result
Cleanliness
Atmosphere

Beauty treatment

Rachel Webster
16th Dec 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Sanyukta is such a lovely therapist and always works in a calm and friendly manner and would recommend her to anyone!

Service
Value
Result
Cleanliness
Atmosphere

Miss

Joanne Spalding
15th Dec 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

It was my first time at urban spa and I had shauna B she was very professional her knowledge was excellent, made me feel comfortable and at ease ? would highly recommend going there!!

Service
Value
Result
Cleanliness
Atmosphere

Wonderful wax

Kim Foster
14th Dec 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

What a super experience. A calm and relaxed atmosphere, heated bed and very professional wax. Sanyukat was delightful. Thanks all at Urban Spa, it's always such a pleasure .

Service
Value
Result
Cleanliness
Atmosphere

Eyebrow shaping

Caroline Carter
13th Dec 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

In the past I have struggled with my eyebrows being quite thin and after alot of patience Sanyukat has got them perfectly shaped for me! I highly recommend her and Rachel who has also done more eyebrows as both are fantastic beauticians! Urban Spa is very welcoming and friendly.

Service
Value
Result
Cleanliness
Atmosphere

Facial

Michelle Pattinson
10th Dec 2019
5.0
Appointment verified by SaloniQ Software

A lovely relaxing facial

Service
Value
Result
Cleanliness
Atmosphere

Lovely service

Nicola A
10th Dec 2019
Team Member: ANGELA
5.0
Appointment verified by SaloniQ Software

Angela is a lovely therapist. She is always cheerful and makes me feel at ease

Service
Value
Result
Cleanliness
Atmosphere

Waxing

Mandy Overton
7th Dec 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Fabulous as always

Service
Value
Result
Cleanliness
Atmosphere

Great service

Susan Miller
5th Dec 2019
Team Member: ANGELA
5.0
Appointment verified by SaloniQ Software

Lovely & friendly. Great service.

Service
Value
Result
Cleanliness
Atmosphere

Caci

Adrienne Vickers
3rd Dec 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Fabulous

Service
Value
Result
Cleanliness
Atmosphere

Professional

Anna Elsom (Jones)
30th Nov 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Always lovely, polite and professional. The treatment is provided personally.

Service
Value
Result
Cleanliness
Atmosphere

Excellent customer service

Panagiota Fotiadou
28th Nov 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Excellent customer service, super nice staff, polite, friendly and professional at the same time. Everything is perfect in this spa.

Service
Value
Result
Cleanliness
Atmosphere

Very Enjoyable :)

Miss Josephine Gibilaro
21st Nov 2019
5.0
Appointment verified by SaloniQ Software

really nice waxing session, pleasant atmosphere and felt very comfortable with the stylist. good value for money and overall a very nice experience

Service
Value
Result
Cleanliness
Atmosphere

CACI treatment

Ruth Diggle
14th Nov 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Great treat.ent, as usual.
Everybody I come into contact with at the salon is friendly & professional.
Comfortable surroundings.

Service
Value
Result
Cleanliness
Atmosphere

Hot wax

Tracy Holmes
7th Nov 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

My treatment today was excellent, a great therapist, friendly welcoming staff and a lovely environment for personal beauty treatments. Thank you

Service
Value
Result
Cleanliness
Atmosphere

Amazing

Joana Fortunato
7th Nov 2019
Team Member: ANGELA
5.0
Appointment verified by SaloniQ Software

Its was the best relaxing and therapeutic experience

Service
Value
Result
Cleanliness
Atmosphere
Response from The Skin Clinic at Urban Spa

Hi Joana
Thank you for your kind words hopeful see you soon

Loved it!

Carolina Neves
6th Nov 2019
Team Member: ANGELA
5.0
Appointment verified by SaloniQ Software

It was my first time at Urban Spa and I absolutely loved it! Angela was super friendly and lovely. Went there for an express facial and my skin... oh my! It feels fabulous! Would definitely recommend.

Service
Value
Result
Cleanliness
Atmosphere

Callous peel

Sue Hickman
4th Nov 2019
3.0
Appointment verified by SaloniQ Software

The therapist was nice enough, but there was not much hands on treatment.

Service
Value
Result
Cleanliness
Atmosphere
Response from The Skin Clinic at Urban Spa

Good Afternoon Sue,
Thank you for your feedback and the opportunity to talk to you today, I will pass this on to the business owners. We look forward to seeing you soon.

Beautiful nails

Katie Woodstock
2nd Nov 2019
5.0
Appointment verified by SaloniQ Software

My nails were beautiful - lovely atmosphere in a really relaxing environment

Service
Value
Result
Cleanliness
Atmosphere

Amazing

Tavia Hampton
30th Oct 2019
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

I love coming to urban spa!! My therapist makes me feel so comfortable and it’s such a lovely atmosphere from the minute you walk in!! Won’t ever go anywhere else!! X

Service
Value
Result
Cleanliness
Atmosphere

A bit disappointing

Diane Dwyer
30th Oct 2019
3.0
Appointment verified by SaloniQ Software

Sadly I could not have the stylist I usually have and although ***** was sweet, I am a bit disappointed with the end result. Once I put on my glasses, I could see a slight improvement in my lashes but, to be honest, it was not nearly as effective as when I had the treatment before with Victoria. I didn’t feel my money at £65 was well spent. I can only assume my own lashes were not long enough even though it was a little over 8 weeks since the last treatment. If that is the case, then I think I should have been told.

Service
Value
Result
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Atmosphere
Response from The Skin Clinic at Urban Spa

Good Morning Diane,

Many thanks for your review. We are exceptionally disappointed to hear that your treatment was not satisfactory. I will be in contact with you today to resolve this.

Routine beauty regime...

Naiyee Chu
26th Oct 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Friendly efficient experience.

Service
Value
Result
Cleanliness
Atmosphere

Brazilian, eye brow/eye lash tint

Jo Tran
25th Oct 2019
4.5

Great service

Service
Value
Result
Cleanliness
Atmosphere