The Skin Clinic at Urban Spa

5 Devoils Lane, Bishop's Stortford, Hertfordshire, CM23 3XH

About us

Welcome to Skin Clinic at Urban Spa

"Perfection and Wellbeing in Perfect Harmony"

Our friendly, dedicated and highly qualified skin specialists are here to ensure you receive a unique service that is individual to you.

Read more...

Opening hours

Monday 09:00 - 18:00
Tuesday 10:00 - 19:00
Wednesday 09:00 - 20:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 08:00 - 16:00
Sunday Day of Rest

Services

Beauty
Face
Body

Reviews

4.87
767 verified reviews
Service
Value
Result
Cleanliness
Atmosphere
Filter by rating

Excellent

Jeanette Beckenham
2nd Sep 2019
5.0
Appointment verified by SaloniQ Software

Very friendly and great service.

Service
Value
Result
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Great experience

Yvonne Sanger
29th Aug 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Lovely relaxing facial and friendly professional therapist. Thank you Sanyukat really enjoyed it!

Service
Value
Result
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Response from The Skin Clinic at Urban Spa

Thank you for you kind words see you soon

Urban Spa review

Giulia Giambertone
29th Aug 2019
Team Member: Sanyukat
5.0

I have been booking my monthly waxing appointment with Sanyukat for over one year now. I always ask for her because she is impeccable, friendly but professional at the same time. Going to a beautician for some waxing can be awkward, but I always feel at ease with her. Only book an appointment if she is available.

Service
Value
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Response from The Skin Clinic at Urban Spa

Thank you for you kind words see you soon

Excellent

Greg Hodge
28th Aug 2019
Team Member: MICHAELA
5.0
Appointment verified by SaloniQ Software

Had a massage and facial . Probably the best . Very professional . This girl is really skilled . Top marks

Service
Value
Result
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Response from The Skin Clinic at Urban Spa

Thank you for you kind words see you soon

Waxing queen Angela

Cheryl
27th Aug 2019
5.0

I have had a number of treatments with different therapists which have all been excellent, but my waxing with Angela today was absolutely fantastic! Quick, pain free, friendly and very thorough! Very highly recommended!

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Value
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Response from The Skin Clinic at Urban Spa

Thank you for you kind words see you soon

Waxing queen Angela

Cheryl
27th Aug 2019
5.0

I have had a number of treatments with different therapists which have all been excellent, but my waxing with Angela today was absolutely fantastic! Quick, pain free, friendly and very thorough! Very highly recommended!

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Excellent experience

Yarima Concepcion
27th Aug 2019
5.0
Appointment verified by SaloniQ Software

I think her name is Angela, a Portuguese lady. she did an excellent job. very professional and You can see she knows what ahe is doing. also make me feel comfortable and not shy. never feel this good before. she was worry to finish with an excellent result.

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Value
Result
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Response from The Skin Clinic at Urban Spa

Thank you for you kind words see you soon

Specialist treatment

Kim Foster
27th Aug 2019
Team Member: Rachel
5.0
Appointment verified by SaloniQ Software

I was seen so quickly and Rachel was amazing! I will be recommending her and visiting her again. Thanks for sorting my miles (sp?)

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Value
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Pedicure

Sue Robinson
21st Aug 2019
5.0
Appointment verified by SaloniQ Software

I have had a lovely relaxing pedicure, now I have the prettiest toes to show off in sandals. Thank you

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Value
Result
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Lip wax

Jenni Williams
16th Aug 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Always attentive. A lovely lady who talked me into having my eyebrows tinted last visit x

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Value
Result
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Beautiful Nails

Denise Harword
16th Aug 2019
Team Member: Victoria
5.0
Appointment verified by SaloniQ Software

Victoria was lovely. She did a great job and I will defiantly use her again when the need arises.

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Value
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Fantastic Facial

Becky Clifford
12th Aug 2019
5.0
Appointment verified by SaloniQ Software

Had a lovely facial today and left feeling really happy with my skin and very relaxed. Will definitely be returning.

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Value
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So disappointing - waste of money

Anna Hickey
11th Aug 2019
2.0
Appointment verified by SaloniQ Software

Gel nails on toes and fingers done by Caroline as Nicci was off sick. Terrible result. Application is very messy on hands and feet, gels on 3 fingers already lifting after one day, loads of gel seeping over edge of nails, shape of nails on toes is completely inconsistent whole thing just looks a mess.
£80 for this is a complete waste of money. I will be calling for a refund.

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Value
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Excellent Massage

Julia James
11th Aug 2019
Team Member: Rachel
4.5
Appointment verified by SaloniQ Software

Had a beautiful massage with Rachel, very relaxing and therapeutic.

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Value
Result
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Waxing

Anonymous
9th Aug 2019
Team Member: Sanyukat
5.0

Lovely lady good wax and very helpful with skincare advice

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Value
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Male manicure

Paul Irving
7th Aug 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Excellent service, made me feel at ease.

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Value
Result
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So called pedicure

Lucy Drew
2nd Aug 2019
2.5

The essential pedicure did not include, removal of hard skin and exfoliating scrub. Nor were my feet and legs soothed with a therapeutic massage. This pedicure did not meet my expectations and not worth £65, would have been happy to pay £35 for the gel manicure. Was really looking to this and very disappointed.

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New client

Val Marley
31st Jul 2019
5.0
Appointment verified by SaloniQ Software

Cheryl my therapist was excellent. Best massage ever. Thank you.

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Value
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Treatment with Angela

Jad
30th Jul 2019
5.0
Appointment verified by SaloniQ Software

Professional, lovely atmosphere. It was my 2nd visit. Will definitely book again

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Value
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Mrs

Jane Almond
22nd Jul 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Shauna was excellent, felt great afterwards, Shauna was very thoughtfull and kind and I would not hesitate to recomend her.in fact we were so impressed we have booked a back massage with hot stones on Friday with shauna

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Value
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Response from The Skin Clinic at Urban Spa

Thank you for your kind words

Lip wax and eyebrows

Sheila Coovrey
22nd Jul 2019
5.0
Appointment verified by SaloniQ Software

Angela Who did this for me today she was excellent.

Service
Value
Result
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Response from The Skin Clinic at Urban Spa

Thank you for your kind wors

Bikini wax

Sarah Swanson
20th Jul 2019
5.0
Appointment verified by SaloniQ Software

Amazing beautician I can’t remember her name though, she’s also a nurse (to help you know who I mean) x

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Value
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Mrs

Adelina Yelenchak
7th Jul 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Excellent service provided by Shauna, always very attentive and gives the perfect treatment. Strongly recommend Shauna if you intend to havd Cacci treatment

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Value
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Amazing facial

Rachel
29th Jun 2019
Team Member: Nicci
5.0
Appointment verified by SaloniQ Software

As always, a lovely, relaxing treatment from Nicci

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Value
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excellent service

Anita Wilson
27th Jun 2019
Team Member: Rachel
5.0
Appointment verified by SaloniQ Software

Lovely place with friendly staff. Rachel is lovely and chatted the whole time. Really pleased with the results of my eyebrow shape and eyelash tint, great price too. Will be back

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Value
Result
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Atmosphere

Back massage

Sandy Agnoli
25th Jun 2019
Team Member: Cheryl
5.0

Very relaxing but firm which I asked for.
Will go back again

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Value
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Caci

Adrienne Vickers
19th Jun 2019
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Fabulous...

Thank you

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Value
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Another fab facial

Rebecca Hawes
15th Jun 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

It still amazes me how great my skin feels after my skinceuticals facials, can't wait for the next one!

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Value
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Excellent experience

Panagiota Fotiadou
15th Jun 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

You get the best experience in Urban Spa. Shauna is an amazing Therapist. Friendly and welcoming environment. Couldn’t be more professional. Thank you Shauna-Thank you Urban Spa

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Value
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Urban e

Mrs Deborah Munro
31st May 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Brilliant, three treatments this week, all delivered in a professional, timely manner. Will definitely return.

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Value
Result
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Atmosphere

Caci

Adrienne Vickers
29th May 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Fabulous......my face feels wonderful

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Value
Result
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Atmosphere

Caci

Adrienne Vickers
29th May 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Fabulous......my face feels wonderful

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Value
Result
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Atmosphere

Mrs

Jean Lawson
21st May 2019
Team Member: Rachel
5.0
Appointment verified by SaloniQ Software

Rachel is a very kind, pleasant and helpful young lady. I will most definitely see her again.

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Value
Result
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Waxing

Bernie Merry
17th May 2019
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Cheryl stepped in when Shouna was unwell. Great customer service

Service
Value
Result
Cleanliness
Atmosphere

Caci

Adrienne Vickers
16th May 2019
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Wonderful hour!

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Disappointed

Anonymous
13th May 2019
3.0

I had an eyelash & eyebrow tint that I paid £26.00 for online for the booking. Whilst having that done the therapist said I had few hairs that needed to be tweezed & would I like her to do that for me, to which I replied yes please. When I checked out i was charged £14.00 for the 're-shaping' so in total i paid £40.00. Sadly I won't be returning as i find the total too expensive.

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Response from The Skin Clinic at Urban Spa

So sorry you feel this way, I can see you have had this service many times and for an eyebrow shape the price is £14.00 with a management therapist. (It’s like being asked if you want a desert in a restaurant you would expect to pay) however you should have been made aware of the additional charge. Please phone the salon today and Christine will discuss this with you we can look to credit your account with a % off for your next visit.

Excellent

Emma Leonard
7th May 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Amazing therapist.
Very calming

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Value
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Facial

Laura Bowen
7th May 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

As usual, a totally luxurious and relaxing experience. A wonderful way to unwind and forget about all life’s little stresses

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Relaxing and Comfortable Experience!

Michelle Gorman
3rd May 2019
Team Member: Cheryl
5.0
Appointment verified by SaloniQ Software

Cheryl is a competent, down to earth Therapist! Made me feel very welcome and comfortable. Very chatty and will definitely book her going forward. Thank you!

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Response from The Skin Clinic at Urban Spa

Thank you for your kind words we look forward to Seeing you too

CACi

Maree Folland
29th Apr 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

Have had two CACI Facials and I already see a difference in my skin and feel the need to wear a lot less make up. It's also a lovely lovely experience. A must for all ladies.

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Value
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Response from The Skin Clinic at Urban Spa

Thank you for your kind words we look forward to seeing you soon

Great sports massage with cupping therapy

Sharon Graves
29th Apr 2019
Team Member: Tara
5.0
Appointment verified by SaloniQ Software

Tara really got to the parts of my back that needed loosening up. Very friendly and easy to talk to. Explained the treatment well. The relaxation room and refreshments are great too. Thank you!

Service
Value
Result
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Response from The Skin Clinic at Urban Spa

Thank you for your kind words we look forward to seeing you soon

Always wonderful!

Alexandra Wood
23rd Apr 2019
Team Member: Sanyukat
5.0
Appointment verified by SaloniQ Software

I’ve had CACI facials with shauna also who’s amazing!
Always friendly and always do the right thing by the customer. A beautiful place in a busy town, to be relaxed and welcomed but with results too!

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Value
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Response from The Skin Clinic at Urban Spa

Thank you for your kind words we look forward to seeing you soon

Fab Facial

Renee Friend
21st Apr 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Had amazing CACI luxury facial, Shauna has magic hands, very thorough and relaxing,, skin feels and looks incredible. Have rebooked.

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Value
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Response from The Skin Clinic at Urban Spa

Thank you for your kind words we look forward to seeing you soon

Another lovely visit

Kate Brown
20th Apr 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Had an amazing facial with Shauna today. Was sooo relaxing and my skin feels great now! Nails, both fingers and toes look lovely as always! Thank you x

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Lovelyyyy

Anonymous
20th Apr 2019
5.0

Always pop by to get my eyebrows waxed. Lovely staff, I normally have the same lady just by chance but today I had a different lady and she was equally as lovely. Beautiful and calm salon xx

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Fantastic massage

Atul Patel
19th Apr 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

I had a back neck and shoulder massage. I really enjoyed. The therapist was fantastic. This was surprise present from my wife.
The spa was great. Lovely and clean and relaxing. I would definitely come back. Well worth the money.

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Hollywood

Caroline Hunter
16th Apr 2019
5.0
Appointment verified by SaloniQ Software

Lovely treatment and service as always

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Great therapist

Jane Malone
16th Apr 2019
Team Member: Sanyukat
4.5
Appointment verified by SaloniQ Software

I have had various treatments with Sanyukat and find her very professional.
The spa itself is a lovely quiet setting in the middle of town. I always enjoy visiting.

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Fantastic

Rebecca Hawes
13th Apr 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Just had my second skinceuticals facial with Shauna and my skin feels fantastic, thank you! Super relaxing little spa, would recommend all day long.

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Value
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Atmosphere

Caci

Adrienne Vickers
12th Apr 2019
Team Member: Shauna
5.0
Appointment verified by SaloniQ Software

Very good

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