TONI&GUY Hemel Hempstead

213, Marlowes, Hemel Hempstead, Hertfordshire, HP1 1BL

About us

TONI&GUY Hemel Hempstead opened in 1998. Comprising of a strong team of talented and passionate stylists and technicians who will ensure your TONI&GUY experience is a fabulous one for both you and your hair. We offer additional services such as bridal and occasion hair. Our wide range of retail products from label.m will ensure your hair stays salon perfect until your next visit. For further information about our extensive service menu or for a free style consultation please speak to one of our team.

The salon is located in the centre of the pedestrian high street, between the two entrances to the Marlowes Shopping Centre, and a short walk from the Riverside car park.

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Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 19:00
Friday 09:00 - 18:00
Saturday 09:00 - 18:00
Sunday Closed

Reviews

4.90
2,185 verified reviews
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Great visit

Christianne
23rd Sep 2020
Team Member: Sydney
5.0
Appointment verified by SALONGENIUS Software

As usual, Sydney is an amazing and caring professional. Everything was great. Will miss her loads.
Also thanks to Adam who’s great at customer service!

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Response from TONI&GUY Hemel Hempstead

Thanks so much for this lovely review Christianne. We shall miss Sydney loads too but hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Hair cut

Tracey
20th Sep 2020
3.5
Appointment verified by SALONGENIUS Software

I am sorry to say that I am disappointed with my hair cut, the left side looks like it has been hacked and it different to the right side. I did not say anything while I was there as I was hoping it was the light or how my hair was sitting.

When I got home and my husband said what the hell happened I knew it was bad.

My appointment with my normal stylist Dean was cancelled and I was offered ***** instead , I wish I had waited.

The only consolation is that my hair will grow and Dean will be able to sort it out.

I would not recommend ***** to cut hair.

I am sorry to write a negative review but felt this needed to be addressed.

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Response from TONI&GUY Hemel Hempstead

Hi Tracey,

Thank you for your feedback from your recent visit with us. We genuinely appreciate hearing back constructive criticism that gives us the opportunity to improve your experience and we're very sorry that you weren't happy with the result on this occasion.

As discussed with you on the phone, I hope you can accept our apologies and the plan of action moving forward.

We appreciate that you spend a lot of money on your visit and will only accept nothing but 100% satisfaction from your experience with us.

We look forward to seeing you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Friendly & great service

Noreen
19th Sep 2020
Team Member: Lucy
5.0
Appointment verified by SALONGENIUS Software

Lovely treat today. Colour refresh by the master Rilke who always exceeds my expectations. Extra bonus with a top blow dry from Adam-best blow dryer in the world! Lucy is so personable & friendly & is a great advocate for T&G. Thanks all - a very happy customer again ?

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Response from TONI&GUY Hemel Hempstead

This is such a lovely review Noreen. Thanks so much for your kind words which I shall pass on to Rikkie and Lucy and we look forward to seeing you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Great service

Andrzej
19th Sep 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

Great service, excellent company and good haircut. Lauren was professional and had a great chat. The salon was very well prepared for Covid and I felt very comfortable all the way. Everything was great - from a personalised greeting through the cut to payment. Thoroughly recommend and will be back!

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Response from TONI&GUY Hemel Hempstead

Thank you so much for this wonderful review Andrzej. We so delighted you had such a great first visit with Lauren and I hope we shall see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Recent appointment

Tracy Woods
18th Sep 2020
Team Member: Victoria
5.0
Appointment verified by SALONGENIUS Software

Excellent colour from Victoria and cut and finish with Dean , very pleased with the results , they were both very friendly which made my visit all the more enjoyable ??

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Response from TONI&GUY Hemel Hempstead

Thanks for taking the time to leave this wonderful review and we're thrilled that you enjoyed your visit so much with us. I shall pass your comments on to Victoria and Dean. All the best, Adam TONI&GUY Hemel Hempstead

Kerasilk

Mandy
18th Sep 2020
5.0

Always a pleasant experience and all the staff are lovely

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Response from TONI&GUY Hemel Hempstead

Thank you so much for your lovely 5* feedback Mandy. It's always a pleasure to see you. All the best, Adam TONI&GUY Hemel Hempstead

My happy space!

Jo
18th Sep 2020
Team Member: Richard
5.0
Appointment verified by SALONGENIUS Software

There is nothing like a trip to the hairdressers to boost my mood. Toni &Guys in Hemel is a lovely little sanctuary, where you are treated like a friend and made to free safe. Rikki is a magician with hair colouring and you leave feeling a million dollars!

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Response from TONI&GUY Hemel Hempstead

What a lovely review Jo ❤ You are treated like a friend because you are a friend and we really value you ongoing loyalty over the years. I shall pass your comments on to Rikkie. All the best, Adam TONI&GUY Hemel Hempstead

Wonderful!

Suna
15th Sep 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

It has been a wonderful experience especially I had the stylist know exactly what they are doing professionally such as giving honest opinion on how my hair should be taken care of before wash cut and blow dry.
Having a hot drink as a free option is the best and I’m grateful

Thank you ?

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Response from TONI&GUY Hemel Hempstead

You are more than welcome Suna. Thanks so much for this excellent review which I shall pass on to Lauren ❤ All the best, Adam TONI&GUY Hemel Hempstead

Brilliant

Kate Miller
15th Sep 2020
Team Member: Dean
5.0
Appointment verified by SALONGENIUS Software

Just the cut I wanted.

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Response from TONI&GUY Hemel Hempstead

Just what we love to hear! Hope to see you again soon Kate. All the best, Adam TONI&GUY Hemel Hempstead

Fabulous hair

Anonymous
15th Sep 2020
5.0

Lovely, friendly, professional staff. Great haircut & colour

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Response from TONI&GUY Hemel Hempstead

Sounds like we're ticking all the right boxes here! Thanks so much for the 5* review. All the best, Adam TONI&GUY Hemel Hempstead

Always lovely

Jenny Grist
12th Sep 2020
Team Member: Sydney
4.5
Appointment verified by SALONGENIUS Software

Ricky, Sydney, Lucy and Adam really looked after me well - always enjoy my visit, thank you

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Response from TONI&GUY Hemel Hempstead

You are more than welcome Jenny. Its always such a pleasure to see you ❤ All the best, Adam TONI&GUY Hemel Hempstead

Excellent service

Agata H
12th Sep 2020
Team Member: Victoria
5.0
Appointment verified by SALONGENIUS Software

Very nice, professional staff and excellent service as always

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Response from TONI&GUY Hemel Hempstead

Thanks for the 5* review Agata, we're so happy you had such a good visit with us. All the best, Adam TONI&GUY Hemel Hempstead

Brilliant and safe

Cynthia Andoniadou
12th Sep 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

Lauren did a brilliant job on cutting and styling my hair, like she always does. The safety protocols in store run efficiently and made me feel safe and protected at all times.

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Response from TONI&GUY Hemel Hempstead

We're so happy to hear that you felt safe and well protected during your visit Cynthia ? I shall pass your comments on to Lauren. All the best, Adam TONI&GUY Hemel Hempstead

Last appointment

Anonymous
11th Sep 2020
5.0

A big thank you, to Lauren & Sam who always do an excellent job on my hair . They always listen to my requests. Nothing is too much trouble. Well Done to all the Hemel team!

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Response from TONI&GUY Hemel Hempstead

Thank you for this lovely feedback from your appointment with Sam and Lauren. I shall pass your comments on to them. All the best, Adam TONI&GUY Hemel Hempstead

Hair colour

Emma
10th Sep 2020
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

I loved the hair colour Sam did. Professional look. Adam on reception is always friendly and knowlegeable too. Great cutters too. Hemel Hempstead branch talented people.

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Response from TONI&GUY Hemel Hempstead

Thanks for taking the time to leave us a 5* review Emma. We're so pleased you love your new hair colour! I shall pass your comments on to Sam. All the best, Adam TONI&GUY Hemel Hempstead

Its a lot of money....

Ellen cousibs
10th Sep 2020
Team Member: Katie
4.5
Appointment verified by SALONGENIUS Software

An amazing exoeriance.. What more could one ask for? Xx

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Response from TONI&GUY Hemel Hempstead

Just what we like to hear! Hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

One happy client

Maurice Keane
10th Sep 2020
5.0
Appointment verified by SALONGENIUS Software

As ever a pleasant experience and a great haircut. Sad that Sydney is leaving. She is a nice lady

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Response from TONI&GUY Hemel Hempstead

Thank you so much for your lovely feedback Maurice. We're very sad that Sydney is leaving too and I shall pass your comments on to her. All the best, Adam TONI&GUY Hemel Hempstead

Great

Debbie Hansard
9th Sep 2020
Team Member: Dean
5.0
Appointment verified by SALONGENIUS Software

Great haircut and great experience. Dean is always really friendly

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Response from TONI&GUY Hemel Hempstead

Thank you for the 5* review Debbie! I shall pass your comments on to Dean. All the best, Adam TONI&GUY Hemel Hempstead

Excellent experience as always!

Fatima
9th Sep 2020
5.0

The stylist listened exactly to how I wanted my hair done and did an excellent job. The stylist was friendly and professional and I left the salon feeling like a million dollars. Great job Toni and Guy Hemel, keep up the good work!

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Response from TONI&GUY Hemel Hempstead

Thanks so much for this excellent feedback Fatima. We're so happy that you had such a positive experience with us and hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Fab

Sian
8th Sep 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

Great service and fab hair cut as always.
Thanks xx

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Response from TONI&GUY Hemel Hempstead

Just what we love to hear Sian. Thanks for your lovely review ❤ All the best, Adam TONI&GUY Hemel Hempstead

Great colour

Katie
7th Sep 2020
Team Member: Richard
5.0
Appointment verified by SALONGENIUS Software

As always, Ricky did an amazing job on my highlights, thank you. This is such a professional and friendly salon and they consistently keep such high standards.

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Response from TONI&GUY Hemel Hempstead

Thank you for your lovely compliments Katie. I shall pass them on to Rikkie. Hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Brilliant hair cut

Katie
7th Sep 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

Lauren did such a fab job with my hair. Explained what I wanted and she just made it look easy. So happy with the result. Lovely stylist.

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Response from TONI&GUY Hemel Hempstead

Thanks Katie for your 5* review for Lauren. We're so pleased you're happy with the results and I shall pass on your comments. All the best, Adam TONI&GUY Hemel Hempstead

Great as always

Gaia
7th Sep 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

I've been going to Tony and guy for years and had the lovely Lauren cutting my hair for a while. It was my first time today since the pandemic that I had gone in to have my hair done. The place was very clean, loads of things in place to keep everyone safe. All the staff wore PPE, yet there was still a friendly and welcoming vibe. Overall, I had a great experience and am looking forward to coming back soon!

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Response from TONI&GUY Hemel Hempstead

Thanks so much for your lovely comments Gaia. We're so pleased that you were happy with your service and our safety measures in place for everyone's protection. We look forward to your next visit. All the best, Adam TONI&GUY Hemel Hempstead

Good results but a couple of mini faults.

Claire Murray
6th Sep 2020
Team Member: Lauren
4.5
Appointment verified by SALONGENIUS Software

As always Lauren does a brilliant job (Thank you) however I do feel that prices are creeping up a little bit out of control so maybe they need slowing down. Plus the salon is feeling a bit cold & clinical if I'm honest especially with the lack of people due to the current issues.
To be fair, minor problems, and I'm not sure what you can do about the second of them anyway..

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Response from TONI&GUY Hemel Hempstead

Thanks for your feedback Claire, I shall pass your compliments onto Lauren. In order for us to maintain our high quality it is unfortunate that from time to time that it is necessary for price increases to cover our ever growing outgoings. We do this infrequently and only when necessary. We look forward to being the other side of the pandemic when social distancing is in the past and salon life feels more normal ? All the best, Adam TONI&GUY Hemel Hempstead

Cut and Blow Dry

Anonymous
5th Sep 2020
5.0

Fabulous cut and blow dry from Katie as always. 1st cut since before the lockdown period feels amazing.

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Response from TONI&GUY Hemel Hempstead

We're so happy you had a great experience on your first trip back to us and hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Cut and Blow Dry

Anonymous
5th Sep 2020
5.0

Fabulous cut and blow dry from Katie as always. 1st cut since before the lockdown period feels amazing.

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Response from TONI&GUY Hemel Hempstead

We're so happy you had a great experience on your first trip back to us and hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Post Lockdown Haircut

Laura McClements
5th Sep 2020
Team Member: Katie
5.0
Appointment verified by SALONGENIUS Software

Always a great experience but very impressed with measures in place to make a Covid secure environment. Felt very safe and comfortable. Well done!

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Response from TONI&GUY Hemel Hempstead

Thanks for taking the time to leave us some positive feedback Laura. We're so happy you felt safe during your visit to us. All the best, Adam TONI&GUY Hemel Hempstead

Positive

Pam
5th Sep 2020
5.0

I enjoyed my visit to the salon

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Response from TONI&GUY Hemel Hempstead

We're very happy to hear it Pam. Thanks for your 5* review ? All the best, Adam TONI&GUY Hemel Hempstead

Highly recommended

Kelley
5th Sep 2020
Team Member: Richard
5.0
Appointment verified by SALONGENIUS Software

Great service and even better results. Ricky and Lauren, always do a great job.! Very pleased

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Response from TONI&GUY Hemel Hempstead

Thanks so much for the 5* feedback Kelley. We really appreciate your comments and your loyalty to the salon over the years. All the best, Adam TONI&GUY Hemel Hempstead

Fantastic salon doing their best in difficult times

Michelle W
5th Sep 2020
Team Member: Katie
5.0
Appointment verified by SALONGENIUS Software

Katie always gives a wonderful haircut I love how she cuts my hair, even wearing PPE during this pandemic her attention to detail is brilliant. The salon service is very high. I really appreciate the personalised hygiene package and how the staff interact with customers. I highly recommend T&G HH.

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Response from TONI&GUY Hemel Hempstead

Thanks so much for this wonderful feedback Michelle, it means so much to us to hear it. I shall pass your comments on to Katie ? All the best, Adam TONI&GUY Hemel Hempstead

Cut and blow dry with Sydney

Penny farr
3rd Sep 2020
5.0
Appointment verified by SALONGENIUS Software

As good as always. But disappointed no coffee . Surely if it comes from a machine in a plastic mug can’t c a problem? Also a pain I had to wear a mask the whole time. Made it awkward for the stylist and well as me the client!!

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Response from TONI&GUY Hemel Hempstead

Thanks for your feedback Penny, we're happy that you are pleased with your hair as always ?Whilst we would love to be operating as normal it is important that we follow conditions set out by the Government and The National Hairdressing Federation. We look forward to the restrictions being lifted once we are the other side of the Pandemic. All the best, Adam TONI&GUY Hemel Hempstead

Great service

Senay Kaba
3rd Sep 2020
5.0
Appointment verified by SALONGENIUS Software

I’m so happy with my haircut. Thank you very much for making me feel welcome. Will definitely book again. Thank you

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Response from TONI&GUY Hemel Hempstead

You are very welcome Senay. We're delighted you were pleased with the results and that you were made to feel so welcome with us. Hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Child’s hair cut

Lillie-rose
2nd Sep 2020
5.0
Appointment verified by SALONGENIUS Software

My daughter loves coming here to have her hair done. It’s a lovely Clean salon with great friendly staff.

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Response from TONI&GUY Hemel Hempstead

Thanks so much for this lovely review. We're so happy That Lillie-Rose enjoys her visits to us and we hope to see her again soon. All the best, Adam TONI&GUY Hemel Hempstead

Great cut!

Lucy
1st Sep 2020
5.0
Appointment verified by SALONGENIUS Software

Thank you so much for the great cut. Really pleased with it, thank you.

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Response from TONI&GUY Hemel Hempstead

You are more than welcome Lucy. Thanks for taking the time to leave a 5* review. All the best, Adam TONI&GUY Hemel Hempstead

Wonderful job by Molly

Alice
1st Sep 2020
4.0
Appointment verified by SALONGENIUS Software

Had a lovely experience with Molly today - for an apprentice she seemed to know what she was doing no problems and did exactly as I asked. Feels good after so long not being able to get a cut! Would have enjoyed it if we were more chatty (not often you get to talk to new people nowadays) but understandable that it is more difficult with masks on

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Response from TONI&GUY Hemel Hempstead

Thanks for taking the time to leave this feedback Alice. Obviously as apprentices they are very much concentrating on what they are doing during their training sessions which perhaps explains why she wasn't able to offer as much conversation during your visit as you would expect from an established stylist but we're so happy that you are pleased with the results and I shall pass your comments on. All the best, Adam TONI&GUY Hemel Hempstead

Very careful

Theresa Childs
30th Aug 2020
Team Member: Susanne
5.0
Appointment verified by SALONGENIUS Software

Every care was taken to ensure safety, Suzzane was brilliant as always and I couldn’t be happier with my haircut

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Response from TONI&GUY Hemel Hempstead

We're delighted to hear this Theresa. Thanks so much for taking the time to leave the feedback for Susanne, I shall pass it on. All the best, Adam TONI&GUY Hemel Hempstead

Best Hairdressers In Hemel

Jenny
29th Aug 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

I am a long term customer of this Salon and they have always been great, even now in really strange times they put you at ease.

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Response from TONI&GUY Hemel Hempstead

Thanks for these lovely comments Jenny. It means so much to us and we really appreciate your loyalty over the years to us. All the best, Adam TONI&GUY Hemel Hempstead

Fab as always

Sally Davies
29th Aug 2020
Team Member: Susanne
5.0
Appointment verified by SALONGENIUS Software

Great cut, friendly as always and good hygiene practices

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Response from TONI&GUY Hemel Hempstead

Just what we like to hear. Thanks for the 5* review Sally. All the best, Adam TONI&GUY Hemel Hempstead

Cut

Jenna
28th Aug 2020
Team Member: Dean
5.0
Appointment verified by SALONGENIUS Software

My first time at TONI and GUY and honestly I’m looking forward to booking my next visit. Dean was so lovely and friendly and made me feel so welcome. He did an amazing cut and blow dry. I felt so comfortable being there. Well managed, very clean and a friendly salon. Thank you for making my first trip to a salon after 10 years enjoyable and relaxing. My hair smells amazing, and my fiancé really loves my new hair and so do I.

Thank you so much.

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Response from TONI&GUY Hemel Hempstead

Thanks so much for this wonderful review Jenna. It means so much to us that you felt comfortable and that you love your new again ? We look forward to seeing you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Excellent

Diane
28th Aug 2020
Team Member: Richard
5.0
Appointment verified by SALONGENIUS Software

Usual high standards. Ricky always listens to what I want and delivers.
Friendly, professional, the salon never disappoints.
Great blow dry by Molly!

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Response from TONI&GUY Hemel Hempstead

Thanks so much for the great review Diane. It's always such a pleasure to see you in the salon and I shall pass these lovely comments on to Rikkie and Molly. All the best, Adam TONI&GUY Hemel Hempstead

SO nice to be back!

Carla Hardway
27th Aug 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

Today was lovely, and a real treat to have Lauren all the way, from hair wash through to cut and blow dry! Great to catch up and see (part of) the friendly faces in the salon. Always great to walk out feeling fantastic, seemed extra special today. Thanks!!

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Response from TONI&GUY Hemel Hempstead

Thanks for the lovely feedback Carla ❤ It was great to have you back in the salon again and I shall pass your comments on to Lauren. All the best, Adam TONI&GUY Hemel Hempstead

Cut & blow

Sue Adlam
26th Aug 2020
Team Member: Sydney
5.0
Appointment verified by SALONGENIUS Software

Really pleased thanks

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Response from TONI&GUY Hemel Hempstead

You're more than welcome Sue! Thanks for taking the time to leave a review. All the best, Adam TONI&GUY Hemel Hempstead

Excellent

Michele
26th Aug 2020
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

I was surprised by the very high standard of cleanliness. All the staff had been trained to provide very high standards of hygiene. Well done.

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Response from TONI&GUY Hemel Hempstead

Thank you for your kind comments Michele. We're delighted you were pleased with our hygiene standards in place to keep our guests and staff safe. Hope to see you again soon. All the best, Adam TONI&GUY Hemel Hempstead

Short from Long!

Lesley Bunting
26th Aug 2020
Team Member: Vanessa
4.5
Appointment verified by SALONGENIUS Software

Really friendly staff was made to feel welcome. Vanessa was very friendly and took time to recommend the style of haircut. Really pleased with cut and new style. Thank u

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Response from TONI&GUY Hemel Hempstead

Thanks for your lovely review Lesley. We're so pleased you're happy with your new style, we absolutely loved it too! I shall pass on your comments to Vanessa. All the best, Adam TONI&GUY Hemel Hempstead

Angled Bob style .

Caroline
26th Aug 2020
Team Member: Dean
5.0
Appointment verified by SALONGENIUS Software

I thought Dean did a Great Cut blowdry in a Stunning Angled Bob style love this style very much and my hubby loves it too thks Dean see you all soon .?

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Response from TONI&GUY Hemel Hempstead

Thanks for your 5* feedback Caroline. We're so happy that you love it so much ❤ I shall pass your comments on to Dean. All the best, Adam TONI&GUY Hemel Hempstead

Fabulous

Bryn Croxford
24th Aug 2020
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Just the best as always

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Response from TONI&GUY Hemel Hempstead

Thanks so much Bryn. It's always such a pleasure to see you in the salon ❤ All the best, Adam TONI&GUY Hemel Hempstead

wonderful visit

Caroline
24th Aug 2020
Team Member: Dean
4.5
Appointment verified by SALONGENIUS Software

Enjoy my previous visit so much have revisited again.

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Response from TONI&GUY Hemel Hempstead

That's lovely to hear! We hope to see you again soon Caroline. Thanks for your review. All the best, Adam TONI&GUY Hemel Hempstead

Excellent

Kris
22nd Aug 2020
Team Member: Sam
5.0
Appointment verified by SALONGENIUS Software

Really happy.

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Response from TONI&GUY Hemel Hempstead

Just what we love to hear! Thanks for taking the time to review us Kris. All the best, Adam TONI&GUY Hemel Hempstead

Excellent service

Kelly willsher
21st Aug 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

Felt very comfortable with Lauren. She is very professional but friendly at the same time. Listened to me and gave advice too.

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Response from TONI&GUY Hemel Hempstead

Thank you for this lovely feedback from your visit Kelly. I shall pass your comments on to Lauren. All the best, Adam TONI&GUY Hemel Hempstead

6 weekly cut

Rita Wood
21st Aug 2020
Team Member: Lauren
5.0
Appointment verified by SALONGENIUS Software

Another great cut , always made to feel welcome and safe in these unusual times

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Response from TONI&GUY Hemel Hempstead

You are always very welcome Rita. Thanks for your review and for being such a loyal guest over the years. All the best, Adam TONI&GUY Hemel Hempstead