TONI&GUY Hertford

As usual the team at Toni & Guy Hertford have surpassed expectations. Gorgeous colour, tweaked by the expert Karen. Then the cut!! Well it’s fabulous!!
All the team are friendly and helpful, lots of tea tea and chat.

Ben coloured my hair to exactly how I wanted and wouldn't trust anyone else! Would highly recommend!

Worse hair cut ever. The hair stylist ***** was more interested in her coffee than my hair.
I asked for my hair to be feathered at the sides, and she cut a fringe into my hair that's about 3 inches long and doesn't blend in with the rest of my hair as she cut it straight. For the rest, well too upset to go into details kept wondering off not bothered about me sitting there.. Will not be going back, and I advise people not to have ***** cut their hair, totally rubbish and unprofessional

I had a really lovely visit to the salon today. Karen is such a wonderful hairdresser and really made me feel confident and happy with the process. It was similar to how a dentist tells you how to look after your teeth, that level of care and detail about how to look after MY hair type specifically was really useful! The outcome was just as perfect and I couldn’t be happier. I love my hair! Thank you so much Karen your time and effort is truly appreciated.

I made my first visit to Toni & Guy today and was very upset with the experience. I chose Toni & Guy expecting they'd be knowledgeable, helpful and for their expertise. However I ended up paying £150 for a colouring. Didn't get the colour I wanted, didn't even get a cut or blow dry.

Spent £70 on a cut that made me cry. All my lovely length taken out. Annoying layers will take months to grow out. ***** either didn’t listen or ignored me. I phoned to complain and she again didn’t listen. Said she would call back and didn’t. No apology. I feel sad every time I wear my hair down. Good thing I like hats!
Also, I arrived masked up only for ***** to take her mask off to show me her face. She asked me to take my mask off so she could see my face and I was too embarrassed to say no. She later made a big fuss of being covid safe when she clearly doesn’t get it. I didn’t see any hand washing after she touched her mask either.
My scalp is pretty sensitive but ***** decided it wasn’t to do with product. She kept offering treatments but when I turned them down she said it was because I was worrying about the cost. Her people skills were really rubbish! I just don’t think she really cared about what I wanted. Or perhaps as the manager she just decided she knew best.
It is a shame as I have been going to Toni and Guy in Hertford for 4 years and have never had a bad time. Until last week.
I have emailed ***** and given her a chance to respond before I posted this, but nothing back.
So if you are reading this and thinking about booking a £70 hair cut with *****, be warned! Make sure you know exactly what she is going to do to your hair!

Can’t thank Ben enough for my cut I had today. He was so professional & took his time. Will definitely be back & asking for him to cut my hair. Thank you again

Having moved in U.K. and abroad a lot with work and experienced many salons (some disasters), I always bounce back to Leanne wherever possible. She cuts my (thick fairly unruly) hair consistently and effortlessly well. In safe knowledgable hands, highly recommend!. Always good company too! Thank you.

Karen (who Also runs the salon) has been doing my hair for several years now and I can honestly say I have never had a bad cut or colour, and it always stays in shape no matter how long it grows, the atmosphere when you walk in is very friendly and she has s lovely team working for her, all in all this is one happy customer!

Very satisfied as usual top stylist.

Overall if the boss/manager wouldn’t have got involved maybe I would have walked out with exactly what I wanted.

Eleni that cut my hair she was very polite and professional and very apologetic after we saw the result of the hair colour.

I had a discount but I still think that £85 was a lot for the fact I didn’t even get close to what I wanted.
I didn’t expect the perfect colour but the result was not pleasing. The colour is uneven.

I’m happy with the haircut, nice environment , all the girls are polite but definitely not happy with the hair colour.

Absolutely love my hair, so happy with the result and as always everyone is so friendly!

I had a wonderful experience today at the salon. Lovely, professional staff. I had a relaxing hair treatment and a fabulous cut and blow dry by Leanne. It’s an a absolute pleasure.

Very pleased , had been putting off going for 10 months but I finally cracked with Christmas approaching. I felt safe and wondered why I had delayed so long.

Love Jordan doing my hair. We always experiment on my hair which I love.

Leanne is just amazing. She has provides me with some of the best cuts and styles to suit my face over the last 15 years.

Karen was very helpful:)
Felt in safe hands...
Will definitely go
Back.

Really happy with my hair colour, cut & blow dry. Eleni is always very professional and she understands what I like and always gives good advice.

As always great experience and cut wash and blow dry

Leanne was excellent as always.

Another excellant cut by Jordan whose demeanour is also superb.

Highly rated.

No one can cut my hair as well as Jordan. He’s the number one hairdresser for me. I always recommend him to my friends

Excellent as always

Being new to the salon, Katie was great at matching my colour for my root tint and gave me a friendly welcome and made me feel instantly at ease. Mariella was great at making sure she understood my hair and I was really pleased with my cut and finish. She really got to grips with my thick hair and was great at taking all the weight out of my hair. She also made me feel at ease. A really enjoyable afternoon and I hope to come again.

Karen fitted me in to her busy day for a last minute cut before lockdown. I left with a great haircut and smiling from ear to ear from the friendliness of everyone in the Hertford salon. Thank you!

Thank you for my happy day, hair colour done beautifully. Great extra care from all the team. See you after lockdown, take care.

Thank you for a lovely set of highlights and great cut! I was supposed to have an appointment Friday but you took the trouble to fit me in before lockdown much appreciated . Such a shame you have to lockdown I honestly felt safer in salon than supermarket!

Always go to Jordan lovely guy a great stylist, friendly and really good at his job

Thank you so much Karen and Katie! My hair is gorgeous: 10 out of 10! Thank you too for making sure I was all set before the second lockdown- I’m all set now!

Great blow dry. Lovely Lillie wash and massage. Great friendly staff. Feels super safe too.

A lovely experience! Salon was spotless - all Covid protocols in place, and felt very safe. It was great to get out and feel pampered, and Leanne made me feel a million dollars as always! ?

Jordan has done a lovely job very pleased with it. Jordan is Always such a pleasure to talk to as well

Another excellent hairstyle/cut by Jordan. His perfectionism and attentiveness are second to none - he is highly rated by me.

As always Leanne was a very talented stylist. She made me feel very welcome in the salon, and gave me a haircut of an exceptional high standard!

Absolutely love the cut and style Leanne did on my hair! Lovely lady too!

Great experience under the circumstances. Hygiene was clearly important and I felt safe being there. Haircut was fabulous!

Great experience under the circumstances. Hygiene was clearly important and I felt safe being there. Haircut was fabulous!

Great experience under the circumstances. Hygiene was clearly important and I felt safe being there. Haircut was fabulous!

Thank you Karen for sorting out my overgrown hair! Love the style. Also felt very safe having it cut, couldn’t think of anything else you could have done to protect your clients during COVID. Great job.

Absolutely brilliant hairstylist

Amazing colour and blow dry by Karen today. Very friendly team, definitely recommend Toni & Guy salon for the best service!

Katie did a great job with my foil highlights & Karen got my short hair style under control once again.

Always friendly & welcoming and very much adhering to the current rules for Covid safety for staff & clients.

As always Leanne managed to tame my hair again. Felt very pampered and cared for. My husband thought my hair looked lovely too. Didn't even have to prompt him which was a lovely bonus. Huge thanks to Leanne x

Leanne was fab. Great haircut and great conversation!

Another lovely haircut by Jordan, first in a long time and with changes since Covid-19 and just as nice, friendly and welcoming. Nice and clean and felt safe. Atmosphere calm, but welcoming. Thank you.

its always a pleasure. I have total confidence in what leanne does. She is brilliant at cutting. An absolute pleasure knowing that you are in safe hands and leave loving your hair. She is fantastic

Leanne did an absolute WONDER on my hair! I opted for a mullet, which I hear is quite the tricky cut but you'd never have known it with how calm and reassuring Leanne was! Was also super lovely to see someone get so much genuine enjoyment out of their job :)

Always a nice experience in the salon.. Leanne is a professional amazing stylist and more importantly listens to what you want! Highly recommend paying a visit ?? x

Very pleased with my colour at salon today feel like a million dollars!

Great Hair Cut as always, felt safe and comfortable in the salon.