TONI&GUY St Albans

Failed to make an amendment to prior appointment, resulting leaving me pretty disappointed as going away on holiday with a hair that desperately needs colour!
Obviously some error typo from receptionist as had to wait more than two month to get a slot for colour/ cut etc to get there and find out only booked for a cut!
I WOULD have never accepted that on first place.
Bad service and follow up prior appointment.
Make sure you check All before going there!
☹️

I went in with the intention of getting a trim and i didn’t receive this

I was not listen to and feel extremely upset with the result

I will not be going back

The lovely Sophie transformed my hair. I felt like I was in safe hands from the moment she introduced herself . Thank you for making me feel good about my hair again.

After having a tragically awful haircut elsewhere after lockdown, i decided to try my local Toni and Guy. I was not disappointed, my stylist carina did a fantastic job, perfect precision cut, feel brand new. Would definitely recommend. Salon was friendly, clean with robust COVID measure s in place. Value for money. Will certainly be going back.

My first time in this salon, Sarah was amazing and cut my hair to perfection. Will be back for sure!!

Awesome hair colour appointment with Kenny, as always! Fun times and great colour results. Followed by a trim with Jess, again super fun and left feeling ready for the festive season! Thanks guys!! :)

Had another superb cut by the talented Carla today - transforming my lockdown mess into a perfect bop!

Corina as always is attentive and delivers a great cut every time.

Love T&G .. thanks corrina for my new bob

I always enjoy my visit ,Rob is great ,and the staff are friendly ,it's a nice atmosphere.

Superb cut and all round great experience

Perfect as it always is, a very satisfied customer for over four years

Amazing colour done by Kenny
Absolutely transformed my hair colour looking so clean and lovely

Skilful, kind and considerate care from Jordan and Jessica.

I’ve just had a very nice haircut in a safe environment. They even provided a disposable mask.

Moved here in January and was sorry to give up my London hairdresser. Corina did the perfect job and will be going back for sure. Highly recommend her! She’s absolutely brilliant.

Corrina cut my hair today, and i couldn't be more pleased with it. She took the time to listen to what i wanted and the end result was fantastic. Will definitely be booking in again soon with her!

As always, excellent service, always with a smile and that personal touch. Thank you

Excellent colour by Rob and thanks to Rose on Reception and Holly for a great colour

Thank you to the team at St Albans today, everyone is always so friendly and professional! Love my hair, customer service is always above and beyond, thank you see you soon xx

Always so welcoming, fantastic service!

Exceptionally great service! Both Jess and Jordan made me feel comfortable and knew exactly what would best suit me in terms of colour and cut! Thank you :)

Really good visit. Felt very COVID safe. Very pleased with outcome and stylist. Thanks Corine

This was the first time I had my hair cut and styled by Candi and I will definitely be going back! She is lovely, very good at what she does and really listens to what you want her to do. In my case she even spent time showing me pictures so we could decide what would work and suit me the best. Very nice salon and very well run!

Fabulous
Jordan has done a great job

Very good

Jessica is great, love the service and COVID policy/processes. Will definitely be returning.

Not only was my experience professional and great value for money, the T&G team St Albans has created a covid-free space that is safe and comfortable to relax in. The stylist considered my hair challenges and adapted my style to reflect my needs and gave great after care advice. Will definitely be returning!

I thought my experience at the salon was as good as ever - even despite the regulations put in place because of the pandemic. The salon staff seemed alert, but also still friendly and they didn’t make anyone feel uncomfortable - with all the extra details to take care of!

Good experience

I have a lovely hairstyle which looks fantastic feel like a new woman. Must say the PPE was top notch cleaning and hygiene techniques best I’ve seen. Feel safe happy and look lovely thanks again Sarah

I had not had my hair cut since Jan
2020. Jess cut and blow dried my hair.
I was so pleased with the result!
Thank you so much Jess!

Always feel super safe at this venue. Very professional & friendly team that always go the extra mile. Always leave loving my new hair do.

I had a great cut by Karim and was impressed by all the steps taken to make the place COVID safe.

Unfortunately the experience left a sour taste in my mouth. I was given a PPE kit at the start which was missing a mask which was fine as I was much happier to wear my own cotton mask. However I was only told at the end that I was being charged an extra £5 for the PPE.
I only just had enough money to pay for my £53 haircut so this extra charge took me into my overdraft. I also think it’s unfair because a) my kit was missing parts so all I actually used was the paper bib b) I was not warned of this charge in advance as it was not listed on the online booking system and c) it seems unreasonable for a large business like this to deliver me a surprise charge of £5 when smaller businesses are absorbing the costs of PPE themselves.
£5 for a square paper bib is simply unacceptable and I probably wouldn’t have gone to Toni & Guy if I had this information as I only had £55 in my current account.

Perfect again. Very helpful advice from 3 of the staff regarding a hair colour issue. Problem , hopefully, solved!

Great!

Always great

Candy did an excellent haircut.
She is thoughtful, kind and very skilled.

Friendly welcome and great haircut as usual. Felt safe in these crazy times with the measures they have in place

As has always been the case, the team at Toni & Guy make you feel welcome and deliver a great service. The measures put in place make you feel safe and relaxed. Many thanks to Karim for another great cut.

Great service again as always thank you

Excellent colour as always done by kenny

As always an excellent cut in clean and pleasant surroundings with impeccable attention to Covid - appropriate hygiene.

It was great Rob colour s it really well ,and Sarah has cut it and made it look the best it has for years ! Thank you all

Hair cut good as usual. Covid precautions exemplary although there is a £5 charge for the PPE.

Robert is an outstanding and professional colourist and leads the team by example. Rose organises appointments and visitors efficiently and customers are given confidence in this climate of COVID regulations and can relax and enjoy a first class service

Everyone just as friendly as before lock down. Salon spotlessly clean and very safe. Absolutely nothing to worry about. Hair looked superb thanks Jordan see u in 7 weeks

First visit after lockdown and very impressed with steps taken to keep everyone safe and still ensure a relaxing visit.

As ever, Karim cut my hair beautifully, was totally Covid aware and obeyed all the regulations.
I was very disappointed though to see another stylist in the psalon wearing a mask incorrectly-below her nose. Such a shame when obviously Toni and Guy are making every effort to keep us safe.

Jordan did my wife hair really nice and very pleased with the service I received from Tony&guy at St Albans