Charlotte's Academy Cowes, Isle of Wight

9 Birmingham Road, Cowes, Isle of Wight, PO31 7BH

About us

Charlotte’s Academy is a cornerstone of the Cowes business scene and has been providing clients with quality hair and beauty treatments for over 20 years. Created in 2001 by the owner and Creative Director Charlotte Stephan, the 5-star hair salon has come a long way from its small beginnings.

Starting out as a humble three-seater salon on Shooters Hill, Charlotte rapidly grew the business by providing the best quality services and relying on clients to recommend the hair salon to their friends and family.

In a place as close-knit as the Isle of Wight, maintaining a good reputation depends on delivering consistent expertise, which is why cultivating a business in this way speaks volumes to the dedication and passion she and her team share for their art.

It was not long before Charlotte’s needed more room and more hairstylists.

The chosen site for the new hair and beauty salon was a listed property on Birmingham Road. The building had once served as a Chemist but had long since been forgotten. Somewhat derelict, it needed the vision of a talented stylist to look past the mess and see the potential hidden within.

Renovations began and after several months of hard work, Charlotte’s Academy had its new and current location, with three times the capacity and a look and feel to compliment the quality of their service.

In addition to the six cutting stations, the new salon was fitted out with top of line washing stations, three hair colouring stations, two beauty rooms for skin care, waxing, and massage as well as a spa including a hot tub, sauna, and shower room.

Read more...

Opening hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 08:30 - 20:30
Friday 08:30 - 20:30
Saturday 09:00 - 17:00
Sunday Closed

Reviews

4.89
400 verified reviews
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Great

Trisha Craig
11th Nov 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Great experience today, Angel was great. We were looked after and it felt like the experience I hope for. The cut and colour came out lovely.

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Response from Charlotte's Academy

Hi Trisha,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience at our salon and that Angel took such good care of you.

Thank you for trusting us with your cut and colour, and we're so happy that you love the end result. We hope to see you again soon for your next hair appointment. Take care!

Best,
The Team at Charlotte's Academy

Nervous restyle

Alison Hill
11th Nov 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tillie was great at relaxing me after a previous bad experience. She ran everything by me and was confident with her advice and honest opinions. Lovely lady, will recommend and will be returning. Thank you Tillie x

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Response from Charlotte's Academy

Hi Alison,

Thank you so much for taking the time to share your experience at our salon. We're delighted to hear that Tillie was able to make you feel relaxed and confident after your previous bad experience. It's always our goal to provide top-notch services and honest opinions to our clients.

We're glad to hear that you found Tillie to be a lovely lady and that you will be recommending her to others. It would be our pleasure to have you back at our salon in the future.

Take care and see you soon!

The team at Charlotte's Academy

Amazing cut

Charlene Metcalfe
7th Nov 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Thank you Libby for taking so much time and care on my recent hair cut. It looks so blended and fresh and I've had so many compliments ☺️
Not the easiest of hair being super thick but you really did a beautiful job! Thank you x

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Response from Charlotte's Academy

Hi Charlene,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a wonderful experience at our salon and that you are receiving compliments on your haircut.

Thank you once again for choosing our salon. We look forward to seeing you again soon!

Best regards,

The team at Charlotte's Academy

Regular trim

Tony Badham
4th Nov 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Always a friendly greeting and attention to my wishes.
Even Bailey, the friendly hound, makes you welcome. Thankyou

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Response from Charlotte's Academy

Hi Tony,

Thank you so much for taking the time to leave us such a lovely review! We are thrilled to hear that you had a great experience at our salon and that our team, including Bailey, made you feel welcome and attended to your wishes. We strive to provide a friendly and welcoming atmosphere for all of our clients. We hope to see you again soon!

Warmly,
The Team at Charlotte's Academy

Great cut

Sharon Cade
1st Nov 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

As usual Molly did a great cut. Always with a smile.

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Response from Charlotte's Academy

Hi Sharon, thank you so much for your lovely review! We're delighted to hear that Molly provided you with a great cut and always does so with a smile. That's exactly the kind of experience we strive to offer at our salon. We appreciate your continued support and can't wait to have you back at our salon soon. Take care! From the team at Charlotte's Academy.

Roots and blow dry

Heather Gregory
28th Oct 2024
Team Member: Tillie
4.5
Appointment verified by SaloniQ Software

A very happy couple of hours, and very pleased with results.

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Response from Charlotte's Academy

Hi Heather,

Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with us and that you are happy with the results!

We hope to see you again in the future for more hair pampering sessions. Thank you for choosing us, and we appreciate your feedback.

Warmly,
The Team at Charlotte's Academy

Great cut and colour

Alice Jones
27th Oct 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Great job

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Response from Charlotte's Academy

Hi Alice, thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience at our salon. It means a lot that you took the time to share your positive feedback. Our team at Charlotte's Academy strives to provide exceptional services to all our clients, and we are happy to know that we were able to meet your expectations. We look forward to welcoming you back for your next visit. Thank you for choosing us. Sincerely, the team at Charlotte's Academy.

Cut and colour

Jan Drake
22nd Oct 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Excellent cut and colour. Friendly service.

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Response from Charlotte's Academy

Hi Jan,
Thank you for leaving such a lovely review! We are thrilled to hear that you had an excellent experience with your cut and colour. Hope to see you again soon.
Best regards,
The team at Charlotte's Academy

Lovely experience

Hazel
14th Oct 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Checked what to do, relaxing hair wash. Interested in making sure hair was as I wanted. Nothing was too much trouble - thank you x

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Response from Charlotte's Academy

Hi Hazel,

Thank you so much for taking the time to leave a review. We are delighted to hear that you had a great experience at our salon. Our team always strives to ensure our clients are happy and satisfied with their hair services.

We are glad that you were able to relax and that we were able to achieve your desired result.

Thank you for your support and for choosing Charlotte's Academy. Take care!

Warmly,
Team at Charlotte's Academy

Beautiful cut

Jane
9th Oct 2024
Team Member: Tillie
5.0

Tilly did my color last month and I have had so many compliments. My haircut today was also amazing.

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Response from Charlotte's Academy

Hi Jane, thank you for taking the time to leave us such a lovely review! We're delighted to hear that you received many compliments on your color. We look forward to seeing you again soon.
Best regards,
The team at Charlotte's Academy

Amazing colour and Cut

Amelia Janzen
3rd Oct 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Libby was amazing. Gave great advice and suggestions for my cut and colour. Finished my hair by curling with straightners which looked fantastic.
I have found all the staff accommodating , polite and professional every time I visit. Can definitely recommend the academy.

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Response from Charlotte's Academy

Hi Amelia,
Thank you so much for taking the time to leave such a lovely review. We are thrilled to hear that you had a great experience with Libby and that she was able to give you fabulous advice for your cut and colour. We're glad that you loved your curled hair as well!
We strive to make every visit a comfortable and professional one, and we're happy to know that you found all of our staff accommodating and polite. Thank you for recommending our salon, we really appreciate it!
Best,
The team at Charlotte's Academy

Great visit

Dani LD
25th Sep 2024
Team Member: Libby
5.0

Libby is super friendly and made me feel so comfortable. She did a great balayage and gave me lots of tips and advice. I look forward to my next visit.

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Response from Charlotte's Academy

Hi Dani,

Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with Libby at our salon. She is truly dedicated to making our clients feel comfortable and providing exceptional services.

We're glad you loved your balayage and that Libby was able to give you helpful tips and advice. We always strive to provide our clients with the best possible experience and we're happy to see that reflected in your review.

We can't wait to see you again at Charlotte's Academy and continue to provide you with top-quality services. Thank you for choosing us for your beauty needs.

Warmly,
The team at Charlotte's Academy

Cut and colour

Stephanie Rackett
25th Sep 2024
Team Member: Alana
5.0
Appointment verified by SaloniQ Software

Alana coloured and cut my hair today SO beautifully! I totally trust her to decide what I need and what will look best. She’s amazing!

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Response from Charlotte's Academy

Hi Stephanie,

Thank you so much for taking the time to leave such a lovely review! We really appreciate it and are so glad to hear that you had a great experience with Alana. We will be sure to pass along your kind words to her - she truly is amazing at what she does.

Take care and best regards,

The team at Charlotte's Academy

Great service on a Friday evening

Sally Trotman
13th Sep 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie was great
Really listened to my ramblings and a great cut and Finnish thankyou

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Response from Charlotte's Academy

Hi Sally!

Thank you so much for taking the time to leave a review. We are thrilled to hear that you had a wonderful experience at our salon. Mollie is a talented stylist and we're glad that she listened to your needs and gave you a fantastic cut and finish. We appreciate your kind words and hope to see you again soon. Take care!

The team at Charlotte's Academy

Excellent service

Karen Baldwin
13th Sep 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

As usual Mollie did my hair to a high standard. Always makes me feel welcome and an enjoyable experience.

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Response from Charlotte's Academy

Hi Karen,
Thank you for taking the time to leave a review. We're thrilled to hear that you had a great experience with Mollie at our salon. Our team strives to make everyone feel welcome and provide a high standard of hair services. We're glad that Mollie was able to meet your expectations. We appreciate your support and look forward to seeing you again soon.
Best,
The team at Charlotte's Academy

Friendly and professional

Michelle Clifton
7th Sep 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Haven't had my hair cut in a very long time, Libby was so lovely very friendly and very knowledgeable about what kind of hair style would suit best as I had no idea. The repair treatment was so lovely and Libby was very gentle and my hair looked amazing after and after Libby's amazing styling skills. I'm very much looking forward to going back and having regular cuts with her.

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Response from Charlotte's Academy

Hi Michelle,

Thank you so much for taking the time to leave us a review! We're delighted to hear that you had a great experience with Libby.

We can't wait to have you back for regular cuts with us! It's always a pleasure to have happy clients like you.

Thank you once again for choosing our salon. We look forward to seeing you again soon!

Best regards,
The team at Charlotte's Academy

Back to me!

Amelia Patrick
31st Aug 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

I love Charlotte's academy, its so friendly and welcoming, the staff are knowledgeable and the stylist are amazing, I had to start going to a salin again because of medi Al issues and my hair wasn't in great shape at all and I wasn't looking at myself in the mirror but step by step Zoe has given me myself back, my hair is in great shape and she understands how my treatments and medications can effect my hair, I left to so many compliments about my colour today it was crazy!

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Response from Charlotte's Academy

Dear Amelia,

Thank you for your kind words about our salon. We are delighted to hear that you had a positive experience. We understand how important it is for our clients to feel good about themselves and we are glad that Zoe was able to help bring back your confidence by giving you a great new look. We also appreciate your trust in allowing us to work with your specific hair needs. It brings us joy to hear that you received many compliments on your hair after your visit. Thank you for choosing us and we look forward to welcoming you back to our salon.

Best Regards,
The team at Charlotte's Academy

Excellent service

Julie Payne
30th Aug 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Had a lovely blow dry, was very pleased and was pleased with the result. Had some lovely products on my hair. Zoe is lovely & very professional. Excellent service too.

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Response from Charlotte's Academy

Hi Julie,

Thank you for taking the time to leave us such a kind review! We are so happy to hear that you had a lovely experience at our salon and were pleased with the blow dry and results. We are also glad that you enjoyed the products used on your hair. Zoe is a valued member of our team and we agree that she is both lovely and professional.

We take pride in providing excellent service to all our clients and we are thrilled to hear that we succeeded in doing so for you. Thank you again for choosing our salon and we look forward to seeing you again soon.

Best,
The team at Charlotte's Academy

Great cut

Antonia Nicholson
28th Aug 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Great cut on my daughter’s thick hair. She was very pleased.

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Response from Charlotte's Academy

Hi Antonia, thank you for your review and feedback on your daughter's recent visit to our salon. We are thrilled to hear that she was pleased with her cut. Our team always strives to provide quality services for our clients and we are happy to know that we have met your expectations. We appreciate your support and look forward to seeing you both again in the future.
Warm regards,
The team at Charlotte's Academy.

Maisie was amazing

Emma Sutton
15th Aug 2024
Team Member: Maisie
4.5
Appointment verified by SaloniQ Software

Very happy with my haircut!

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Response from Charlotte's Academy

Hi Emma,

We're so happy to hear that you were pleased with your haircut at our salon! Thank you for taking the time to leave us a review. Our team at Charlotte's Academy always strives to provide top-quality services to our clients. We are glad that we were able to meet your expectations.

If there's anything else we can do to make your experience even better, please do not hesitate to let us know. Thank you again for choosing our salon and we look forward to seeing you again soon!

Best Regards,
The team at Charlotte's Academy

Fantastic hair

Ruth Daykin
14th Aug 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

As always Zoe has done an amazing job with my hair cannot thank her enough.

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Response from Charlotte's Academy

Dear Ruth,

Thank you so much for taking the time to leave us such a lovely review! We're thrilled to hear that Zoe did an amazing job with your hair and that you were pleased with the results. We'll pass along your kind words to Zoe – she'll be delighted to hear them.

We truly appreciate your support and we hope to see you again soon at our salon. Have a fantastic day!

Warmly,
The team at Charlotte's Academy

Highlights

Kerry Day
9th Aug 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

I haven’t had my hair highlighted professionally for a long time. I showed Tilly a picture of how i would like my hair to look like. She told me everything she was doing and chatted through my appointment rather than sitting in silence. I love what Tilly has done with my hair and will definitely be returning

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Response from Charlotte's Academy

Hi Kerry,

Thank you so much for taking the time to leave us a review. It means a lot to us that you chose to trust us with your hair after a long time. We are thrilled to know that you loved the outcome of Tilly's work. She is dedicated to making sure our customers feel comfortable and happy during their appointments.

We are glad that Tillie communicated with you throughout your appointment and made sure you were informed about the process. Our team knows the importance of creating a relaxed and friendly atmosphere for our clients.

Thank you again for your kind words. We look forward to welcoming you back to our salon in the future.

Best,
The team at Charlotte's Academy

Restyle

Mary Cleverly
6th Aug 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Hair had grown a lot in last 6 wks and Charlotte listened to my concerns re fine hair etc . Had a different style really pleased with it would highly recommend Charlottes academy

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Response from Charlotte's Academy

Hi Mary,

Thank you so much for taking the time to leave us a review. We are glad to hear that you had a positive experience at our salon. Our team at Charlotte's Academy always strives to listen to our clients' concerns and provide them with a style that they love. We are happy to hear that you are pleased with the results and would highly recommend our salon.

Thank you again for choosing our salon and for the recommendation. We look forward to seeing you again soon!

Warmly,
The team at Charlotte's Academy

Great Service and very professional

Alice Jones
5th Aug 2024
5.0
Appointment verified by SaloniQ Software

Great professional colour and cut.

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Response from Charlotte's Academy

Hi Alice,

Thank you so much for taking the time to write such a lovely review! We are thrilled to hear that you had a great experience with our salon and were satisfied with your colour and

Your feedback means a lot to us. We hope to see you again soon for another wonderful salon experience.

Best,
The team at Charlottes Academy

Half head highlights package

Claire Holloway
3rd Aug 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Another relaxing experience at Charlotte's Academy. I've never had Libby do my hair but she certainly didn't disappoint, very friendly and professional, highlighted and cut my hair amazingly - Thank you, I will be returning.... As always 😊 x

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Response from Charlotte's Academy

Hi Claire,

Thank you for taking the time to leave such a lovely review about your recent visit to our salon. We're so happy to hear that you had another relaxing experience and that Libby took great care of you with her friendly and professional service. We're glad you loved your hair and we can't wait to have you back in our salon soon. We truly appreciate your ongoing support and we can't wait to see you again! Warm regards, The team at Charlottes Academy.

Hair dresser.

Felicity Simpson
2nd Aug 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

She was spot on. Listened to what I had to say and gave me a hair cut that I asked for. Very impressed with her.

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Response from Charlotte's Academy

Hi Felicity,

Thank you for leaving such a lovely review! We're so happy to hear that you had a positive experience with us. Our team always strives to listen to our clients' wishes and deliver the perfect haircut. We're glad to know that we were able to do that for you.

We hope to see you again soon!

All the best,
The team at Charlottes Academy

Cut and full colour

Nicola
30th Jul 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Mollie was great lovley to chat to and my hair is beautiful really pleased with it colour and cut very accommodating thanks again mollie 😀

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Response from Charlotte's Academy

Hi Nicola,

Thank you so much for taking the time to leave such wonderful feedback! We are so happy to hear that you had a great experience with Mollie at our salon. It's our priority to not only provide high-quality services, but also make our clients feel welcome and comfortable. We will definitely pass along your kind words to Mollie.
We are glad that you are pleased with your beautiful hair color and cut. It was a pleasure to have you and we are always happy to accommodate our clients' needs. Thank you again for choosing us.
Best wishes from the team at Charlottes Academy.

Perfect

Shereece Tyas
25th Jul 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Libby was absolutely amazing! I was so nervous because I haven’t been in a salon for years and she made me feel so comfortable! My hair looks amazing and the bouncy blow has last all of 1 hour cause it’s raining BUT it was beautiful when Libby done it! Thank you & I will be back

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Response from Charlotte's Academy

Hi Shereece,

Thank you so much for taking the time to leave us a review! We are so happy to hear that Libby made you feel comfortable and that you love your new hairstyle. It means a lot to us that you trust us with your hair after such a long time away from salons. We apologize if the blowout did not hold up well in the rain, but we're glad it looked beautiful while it lasted. We can't wait to have you back at our salon!

Best wishes,
The team at Charlottes Academy

Blending in my grey bits

Debbie Simms
22nd Jul 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tilly has coloured my hair a few times now and I am trying to blend in my mousy/grey roots . Tilly listened to my concerns and used her expertise again to do a fabulous job which I am very happy with . Tilly is a lovely young lady , very kind and understanding . Thank you Tilly

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Response from Charlotte's Academy

Hi Debbie,

Thank you so much for taking the time to leave a review for Tilly at our salon. We are so glad to hear that she was able to address your concerns and give you a fabulous hair color. We are lucky to have Tilly on our team – she truly is a talented stylist and a lovely young lady. We will make sure to pass on your kind words to her.

We appreciate your support and look forward to seeing you again soon.

Best,
The team at Charlottes Academy

Hair coloured and trimmed

Jan Drake
19th Jul 2024
Team Member: Mollie
5.0
Appointment verified by SaloniQ Software

Helpful, polite and good hairdressing.

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Response from Charlotte's Academy

Hi Jan,

Thank you so much for taking the time to leave us a review. We are happy to hear that you found our team to be helpful and polite, and that you were pleased with your hairdressing experience.

Your kind words mean a lot to us and we appreciate your support. We strive to provide excellent service to all of our clients and we are glad to know that we were able to do that for you.

We hope to see you again soon for another fabulous hairdressing experience!

Best,
The team at Charlottes Academy

Cut/colour

Jean Hayles
16th Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Had great ouple hours .
Maisie was helpful and very nice

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Response from Charlotte's Academy

Hi Jean,

Thank you for taking the time to leave us a review. We are delighted to hear that you had a great experience with us! It's always our goal to create a pleasant and relaxing atmosphere for our clients.

We're glad that Maisie was able to assist you and make your visit more enjoyable. We'll be sure to pass along your kind words to her.

It was a pleasure having you at our salon and we hope to see you again soon!

Best,
The Team at Charlottes Academy

Cut and blocdry

Heather Gregory
12th Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Always a pleasure!

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Response from Charlotte's Academy

Hi Heather,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that your experience at our salon was a pleasure!

Please know that your kind words are greatly appreciated and we are grateful to have you as a loyal customer. We always strive to provide top-notch service to all of our clients and we are glad to hear that we have met your expectations.

Thank you once again for choosing to visit our salon and for your lovely feedback. We look forward to welcoming you back for your next appointment.

Best,
The team at Charlottes Academy

Moved to the Island

Pearl
10th Jul 2024
Team Member: Zoe
5.0
Appointment verified by SaloniQ Software

Had a great Hairdresser before and wanted to find similar on the Island. I bought photos taken by my previous stylist and Zoe has done a great cut to keep it in the style I wanted.

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Response from Charlotte's Academy

Hi Pearl,

Thank you so much for your lovely feedback! We are so glad that you had a great experience with Zoe at our salon. We always strive to create the perfect hairstyle for our clients, and we're delighted that we were able to keep your desired style.

We always aim to provide the best service to our clients, and knowing that we have met your expectations truly means a lot to us. It was a pleasure having you at our salon, and we hope to see you again soon!

Warmly,
The team at Charlottes Academy

Quick cut and dry

Lisa Guy
9th Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Quick cut and dry , all good

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Response from Charlotte's Academy

Hi Lisa,

Thank you for taking the time to leave a review for our salon. We are happy to hear that you had a good experience with us and that you were pleased with your quick cut and dry. We pride ourselves on providing efficient yet quality services for our clients.

We hope to see you again soon and continue to provide you with excellent salon experiences. Please do not hesitate to reach out to us if you have any further feedback or suggestions.

Best,
The team at Charlottes Academy

Tidy up hairdo

Kay Huxham
8th Jul 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Excellent

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Response from Charlotte's Academy

Hi Kay,

Thank you so much for the excellent review! We are thrilled to hear that you had a positive experience at our salon. Our team aims to provide the best services and customer care to all our clients and it's always wonderful to receive such positive feedback.

We hope to see you again soon and continue exceeding your expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us.

Best regards,
The team at Charlottes Academy

Lovely experience

Kylea Trinder
3rd Jul 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Took my daughter for a trim, Tillie was very kind, spoke directly to Paige and made her feel part of the hair cut.

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Response from Charlotte's Academy

Hi Kylea,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to hear that Tillie provided such a positive experience for you and your daughter.

We always strive to make our clients feel comfortable and included during their haircuts, and it seems like Tillie did just that. Your feedback means a lot to us and we will be sure to pass it along to Tillie.

Thanks again and we hope to see you and Paige back in our salon soon!

Warmly,
The team at Charlottes Academy

Hair styling

Sharon Corbin
3rd Jul 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

As always i am delighted with the style and colour which Charlotte produced for this summer as well as providing a venue for interesting conversation and dog greeting ..many thanks

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Response from Charlotte's Academy

Hi Sharon,

Thank you so much for your kind words! We are thrilled to hear that you are delighted with your new style and colour, which was expertly crafted by Charlotte. We pride ourselves on not only providing top-notch hair services, but also fostering a welcoming and friendly atmosphere for our clients. And we can't forget about our furry guests - we love greeting our clients' dogs!

It's always a pleasure having you in our salon and catching up with you. Thank you for choosing us for your hair needs. We truly appreciate your support.

Best,
The Team at Charlottes Academy

Hair colour

Sue Jones
2nd Jul 2024
Team Member: Maisie
5.0
Appointment verified by SaloniQ Software

Really pleased.
Thank you Maisie.
And congratulations
Thanks Sue.

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Response from Charlotte's Academy

Hi Sue,

Thank you so much for taking the time to leave us a review. We're thrilled to hear that you were pleased with your experience at our salon, and we're glad that Maisie was able to help make it a great one. We will be sure to pass along your kind words to her.

All the best,
The team at Charlottes Academy.

Fantastic highlights and cut.

Michelle Moore
29th Jun 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

What a wonderful job Libby did with my highlights. Can actually say they’re the best ones to date that I have had, exactly how light I wanted them and the cut is great too. Will be recommending Libby to my friends. Very pleased!

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Response from Charlotte's Academy

Hey Michelle, thank you so much for taking the time to leave us such a lovely review. We're so glad to hear that Libby did an amazing job with your highlights and that you were pleased with the cut as well. We pride ourselves on delivering top-notch services to our clients, so it's always great to receive such positive feedback. We truly appreciate your support and we look forward to having you and your friends visit us again in the future. Take care! - The team at Charlottes Academy

Colours

Lisa Jones
28th Jun 2024
Team Member: Libby
5.0
Appointment verified by SaloniQ Software

Libby newly qualified hairstylist, lovely girl, comes across very confident and knowledgeable, helpful with colour selection which was good because I didn’t really have a clue. Really enjoyed my afternoon with Libby , thank you xx

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Response from Charlotte's Academy

Hi Lisa!

Thank you for taking the time to leave a review. We're so glad to hear that you had a great experience with Libby at our salon. Our team at Charlottes Academy takes pride in providing excellent service to our clients.

We're happy to hear that Libby was able to help you with your color selection and that you enjoyed your afternoon with her. We'll be sure to pass along your kind words to her.

Thank you again for choosing our salon. We look forward to welcoming you back in the future.

Best,
The team at Charlottes Academy

Miss

Tracey
21st Jun 2024
Team Member: Mollie
5.0

Mollie was great lovley to chat to and my hair is beautiful really pleased with it colour and cut and even the curls thanks so much all ready for my wedding now x

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Response from Charlotte's Academy

Hi Tracey!

Thank you so much for leaving this lovely review for us. Mollie is a fantastic member of our team and we're so happy to hear that you enjoyed chatting with her and are pleased with your hair. We're so glad we could help you get ready for your wedding day!

Thank you for choosing us for your hair needs. We truly appreciate your positive feedback and hope to see you again soon!

Best regards,
The team at Charlottes Academy

Happy!

Anonymous
18th Jun 2024
Team Member: Abi
4.5

Abi is such a gifted and personable stylist. I wish her the best for the future.

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Response from Charlotte's Academy

Hi!,

Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with Abi and we will definitely pass along your kind words to her. Our team at Charlottes Academy is dedicated to providing outstanding customer service and we are glad that you felt that during your visit.

We appreciate your support and wish you all the best as well. Please don't hesitate to visit us again in the future and experience our other talented stylists. It would be our pleasure to make sure you leave feeling fabulous.

Warmly,
The team at Charlottes Academy

Conditionnand blow dry

Gilly Hall
18th Jun 2024
5.0
Appointment verified by SaloniQ Software

Angel was very professional and I enjoyed her doing my hair.

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Response from Charlotte's Academy

Hi Gilly,

Thank you so much for your kind review about Angel at our salon. We are happy to hear that you had a great experience and that you were pleased with the results of your hair service. We strive to provide a professional and enjoyable atmosphere for all of our clients, and we're glad that Angel was able to deliver that for you.

We appreciate you taking the time to leave us a review and we hope to see you again soon for another great hair appointment.

Best regards,
The team at Charlottes Academy

Bailey

Caroline Miller
14th Jun 2024
Team Member: Zoe
4.0
Appointment verified by SaloniQ Software

Thank you Zoe all good 👍
Only one complaint I rush to get there on time then have to wait 20 mins !!!!!

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Response from Charlotte's Academy

Hey Caroline, we're so glad you had a good experience at our salon! Thank you for sharing your feedback with us. We apologise that you had to wait for 20 minutes and understand how frustrating that can be when you're trying to be on time. Please know that we are constantly working on improving our scheduling process to better serve our clients. We truly appreciate your loyalty and patience with us. We hope to see you again soon and provide you with a smoother and more efficient visit next time. Have a wonderful day!
Best,
The team at Charlottes Academy

Amazing haircut and service

Anna Newton
30th May 2024
Team Member: Abi
5.0
Appointment verified by SaloniQ Software

Abi is one of the best hairdressers I’ve ever had! Nothing is ever too much.
She’s kind, patient and professional :)

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Response from Charlotte's Academy

Hi Anna

Thank you so much for your kind words and positive feedback! We are delighted to hear that Abi provided you with a great experience at our salon. We take pride in our team's professionalism and it's wonderful to know that their efforts are appreciated.

We will make sure to pass along your compliments to Abi and we hope to see you again soon at our salon.

Best,
The team at Charlottes Academy

A very happy customer

Jenny griffin
25th May 2024
Team Member: Libby
4.5

Had foils cut and blow dry. Libby was a very competent stylist and very patient, couldn't fault her.

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Response from Charlotte's Academy

Hi Jenny,

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with Libby during your foils, cut, and blow dry appointment. Our team strives to provide the best services possible and we're glad Libby was able to showcase her skills and patience.

We hope to see you again soon for your next hair appointment!

Best,
The team at Charlottes Academy

Mrs

Dina Kirkby
22nd May 2024
Team Member: Zoe
5.0

Lovely to meet Zoe, really great trim and helpful advice. Thank you

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Response from Charlotte's Academy

Hi Dina,

We're so happy you had a great experience with Zoe at our salon. We pride ourselves on providing helpful advice and ensuring our clients leave with a beautiful trim. Thank you for taking the time to leave us a review.

We hope to see you again soon!

The team at Charlottes Academy.

Charlotte's Academy

Shirley Ryan
20th May 2024
Team Member: Charlotte
5.0
Appointment verified by SaloniQ Software

Excellent .From the time I entered the salon until I left,soothing and relaxing hairwash, superb coffee and a biscuit,
and best of all a fantastic haircut.
Everyone polite and friendly.
A really good experience.

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Response from Charlotte's Academy

Hi Shirley,

Thank you so much for taking the time to leave such a lovely review! We are thrilled to know that you had a fantastic experience with us from start to finish.

Thank you for choosing our salon and we hope to see you again soon!

Best,
The Team at Charlottes Academy

Great cut by Kate

Anita Rouget
20th May 2024
Team Member: Kate
4.5
Appointment verified by SaloniQ Software

Excellent cut today as always, by Kate who is lovely. I will miss her cutting my hair 😘

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Response from Charlotte's Academy

Hi Anita!

Thank you so much for your kind words about your recent visit to our salon. We're happy to hear that Kate provided you with an excellent cut, she truly is one of our best stylists! We understand it's always tough to say goodbye to someone who does such a great job, but we assure you that our other team members are just as talented and friendly.

We hope to see you again soon and continue providing you with the same level of service you've come to expect from us. Thanks again for your support and loyalty!

Best, The team at Charlottes Academy

Hair cut

Amy Day
17th May 2024
Team Member: Tillie
5.0
Appointment verified by SaloniQ Software

Tillie done an amazing job my hair feels so much better and looks amazing definitely going back

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Response from Charlotte's Academy

Hi Amy,

Thank you so much for your positive review! We are delighted to hear that Tillie did an amazing job on your hair and that it looks and feels amazing. We always strive to provide our clients with the best possible experience and it means a lot to us that you plan on coming back.

Thank you for choosing us and we look forward to seeing you again soon!

Warmly,
The team at Charlottes Academy